Casinos

Casinos By Status

Popular Filters

By Banking Options

Games

All Games

Bonuses

Popular Bonus Filters

Forums

Popular Forums

Forum User Features

Complaints

Submit A Complaint (PAB)

PAB Rules and Guidelines

Browse PABs

Gambling News

Popular News Sections

About Us

About Us

external image

My Hype Withdrawal Experience

This is certainly alarming, and my information is that Inchilli's original owner-management (a pair of Australians with a previously besmirched record in the business) are now out of it again, leaving the property in the hands of David Ohlson and David Jenkins at Firebrand Interactive-Player Preferred, who are the primary cause for the slowpays on Hype Gaming, too according to our information.

Our sources have informed us that Hype Gaming is backed by a well funded Australian company (all the details of these guys and the original Inchilli investigations are in the archives here at Casinomeister from our previous research) owned and run by a reputable businessman who is unlikely to leave players in the lurch.

That said, I hope this same reputable businessman is exercising the famous Aussie outspokeness in ragging hard on the asses of Ohlson and Jenkins to get this BS sorted out and streamlined - fast. These casinos have been in business for too long for the "just starting out" and "teething problems" excuses to have any credibility.

To conclude, hammering KWBlue when he's genuinely trying to use his affiliate connections to help players is a little hard-hearted imo. He's proved in the past that he can assist, and I'm sure he's doing his best now despite being the target of some posters' frustration.
 
Thanks Jetset for the post and the information.

Just a side note about blue, heck I wasn't hammering him, I can appreciate when someone tries to help out that is why I just asked for a bit more informative facts instead of the same company line stuff that I can get from the live chat CS people. It doesn't put me any bit at ease when a person makes a post that states they are frustrated with the situation but they are sure no one will be left unpaid but then also say they have no way to prove that. Heck the CS people told me in live chat I would get paid also then followed it up with they have no idea when but they will be sure to email me when it happens lol. That made me feel a lot better :-).
 
Last edited:
To be honest, it's hard for anyone to be absolutely certain that verbal assurances will hold in most businesses - when the money runs out, or times get tough for other reasons attitudes and even morals can on occasion see quite dramatic changes LOL!

As an affiliate, KWBlue uses his additional channels with Hype Gaming to try and assist, as do others in the business from time to time with other venues. Kudos to them all, as that can improve the chances of getting issues resolved. But it's obviously impossible for most of the guys trying to help to promise that the information that has been given is carved in stone.

I'd rather have them providing that extra help than not....but what I would really rather see is an industry where their good-hearted involvement is not necessary at all because the casinos do their job properly!
 
I agree with Jetset - people like KW are very valuable members of this forum and everything in their own time and on their own dime and they should be respected for that.

An email arrived from Hype Affiliates today saying that all payments have definitely been processed - although I havent seen a cracker yet.

Also, Im not exactly sure what 'processed' means. I would have preferred the word 'sent' as they could be two different things.

I'm frankly astonished that they have taken almost 6 weeks to get their finances organised. As I stated previously, it takes me 5 mins to organise an International Bank Wire.

Hype should have stated exactly what the problems were with making payments - that would have at least helped everyone understand what is happening and possibly prevented much of this PR debacle.
 
"Hype should have stated exactly what the problems were with making payments - that would have at least helped everyone understand what is happening and possibly prevented much of this PR debacle."

That bears repeating, because it is so often a failing in online casino managements.
 
GemG7 said:
I'm now being told I will be paid from a new processor and it should hit my account within 48hours. I've been told this before so I won't be holding my breath.
Click to expand...

Ok - guys :) I'm back. Sorry for the absence.

This is the same thing I am being told from Hype directly. A new processor was selected and 'player payments will be cleared up within the next few days'.


jetset said:
This is certainly alarming, and my information is that Inchilli's original owner-management (a pair of Australians with a previously besmirched record in the business) are now out of it again, leaving the property in the hands of David Ohlson and David Jenkins at Firebrand Interactive-Player Preferred, who are the primary cause for the slowpays on Hype Gaming, too according to our information.

Our sources have informed us that Hype Gaming is backed by a well funded Australian company (all the details of these guys and the original Inchilli investigations are in the archives here at Casinomeister from our previous research) owned and run by a reputable businessman who is unlikely to leave players in the lurch.
Click to expand...

As far as what Jetset stated - it is all 100% accurate and was information that I, myself, did not want to disseminate into the forums. If I want to be able to continue to help people here (which I do), then I cannot give out all information that comes across my plate... I hope people understand.

Please keep me updated on payments as they hit your accounts :)
 
PS - Rettah, I was not upset at your post at all. Besides, I asked for the thrashing :)


I can understand that everyone is upset and when money is on the line it is always rough-going.
 
Thank you so much KWBlue and JetSet!!!!! It is important to all of us to have this forum for many reasons. One of them is we have people here with inside contacts who are willing to help us when we get in a jam.

Thanks Bryan for your PAB! You all know who you are so I won't try to name you all because I will leave someone out then feel bad for doing so.

:lolup:

Thank you for all you do I for one appreciate it!​
 
I have been told by Hype that they are not able to use Neteller any more for anyone (not just USA).
Click to expand...

Hmmm

I wonder why that is the case? Seems every other program and casino can do it :what:

The only reason (I can think of) would be that their merchant account is registered to a US address and therefor their funds are frozen.

I changed my details 4 weeks ago and Ive been told my payment has 'been processed' - notice the avoidance of the word 'sent' again. :confused:
 
Last edited:
Nifty29 said:
The only reason (I can think of) would be that their merchant account is registered to a US address and therefor their funds are frozen.
Click to expand...
Reading between the lines - that is EXACTLY the reason!

If so, what I don't understand is why don't they just come out and publicly announce it?
Then everyone would understand that their hands are tied, and would be more patient.
 
I was happy this morning to wake up to an email from Hype telling me money will be in my account today. They also provided me with a confirmation number as promised. I just called my bank and this time true to their word I can say "I HAVE BEEN PAID"!!!

I hope this means that everyone else that is waiting on payment receives theirs soon. Although I didn't ask for anyone's help I appreciate those that have gone out of their way to try get things expedited which in turn I'm sure help me get paid too(READ KWblue). :notworthy
 
I got paid too! So that completes my withdrawal from 6 weeks ago :D

Thanks to KWBlue for all the help - I do think you deserve a pat on the back for the support you've given me and others with this issue.

Let's just hope that Hype have got their act together now...

B.
 
Nifty29 said:
Im still waiting on mine - its an affiliate payment - but it looks like we were last on the list :mad:
Click to expand...
As long as we are on the list, I'm happy! :thumbsup:
I think it only right that they pay out the players first.
No players = no casino! :eek2:
 
Now this baffles me, three scary RTG's (Cirrus, Club Player and Prism) have paid me from withdrawals I made after my hype withdrawal. Can someone tell me again that they are well funded and everything is just fine there so I can feel just as good as this classic CS line I got from live chat tonight when I asked for a time frame of my withdrawal.

<Operator> We are in the midst of processing your withdrawal.

That must be some tricky and cryptic withdrawal process that it takes weeks to figure out and still they are just in the middle of it :-).

I am just glad it is only 500 they owe me, one nice thing is you can't reverse your withdrawal or I may have been tempted to do it. Defend these guys all you want but this is one casino I will never play at again.
 
Rettahs

You will be paid. I know that you have doubts but please be patient. Hype outsource customer support to Firebrand - when you talk to customer support you are not talking to the Hype owners, you are talking to Firebrand.

I'll say again.

1. I don't work for or with Hype.
2. I am not an affiliate of Hype.
3. I know the owners of Hype, and I know the Firebrand people.
4. Hype will not let you down.

Sure, payments could have been better managed and more timely, and with that said I acknowledge its frustrating for players and for affiliates and it looks like a failue is imminent. The Hype owners have integrity and will pay. (And the use of the word "integrity" is NOT a veiled reference to the previous Captain Cooks operators.)

Macpomme
 
Macpomme,
Thanks for the reply, I have no doubt at all that I will be paid, it is not if it is when or I will get answers as to why not. You see, I am funny when it comes to my money, I like throwing it away and I am one of those gamblers that gets a kick out of losing just as much as I do winning. With that said I only like throwing it away during my gambling sessions and fully expect to get paid in a timely manner when I do withdraw my winnings or what I have remaining from a losing session.

I follow the rules and if there is a problem with my withdrawals be it two dollars or two thousand I will follow it up until I get an answer even if it is one I do not like. Like they call into affect rule 17 subsection 3, small type paragraph 4, line 13 on the hidden rules page which states that you can not withdraw on a Sunday during leap year and if I happened to have done that I take that as the answer and move on.

You qualified who you were and now I just qualified who I am, You seem to know the guys/gals that run both operations and I am just your run of the mill online gambler.

Now that we both are on the same page as to who we are and why we are posting here I get to ask you a question since you decided to reply to set my mind at ease. You have stated that you know both of the companies involved and no I am not asking you to speak on their behalf here but since you took the time to reply and qualify it with a reference of knowing both companies well enough to tell me they won't let me down then I will ask a simple question.

1. What is the problem with the withdrawals?

Thanks again for replying to my post, I look forward to your answer to the question.
 
Update!

Nifty29 said:
Im still waiting on mine - its an affiliate payment - but it looks like we were last on the list :mad:
Click to expand...
Just to update my situation - I got paid (by bank wire) yesterday.
(This was very quick as I only gave them my bank details a few days ago).

I also echo macpomme's confidence that Hype will come good in the end.
I have had very reassuring communication with part of their operation. :thumbsup:

I remain very unhappy that they have not visited here to explain the situation (and I let them know it!), but they have explained their reasons and I must respect their prerogative.

I am also 'rather annoyed' that if you go to their website right now & click on 'cashier' the first method you'll see is Neteller! This is wrong - they are not using Neteller for any players (not just USA).

It takes me 2-minutes to update a page on my website - why does theirs take so long? :confused:

Anyway, I think we can see the light at the end of the tunnel now and can look forward to seeing more Hype in the Winner Screenshots section and not in the complaints section! ;)
 
I agree KK (and Macpomme about the details). They are setting it straight and will be here for the long haul.

For people like Rettah, I can only say that I understand your keeping track of your $$. I do the same. I can once again offer to help, but you would have to PM or email me to get that help.

I will say that knowing the full details of 'why' cashouts have been slow will not help anyone. Businesses just do not give out the reasons - the 'whys' of anything, it's PR suicide... especially in this industry.

To be honest, if I were Hype I would stay the heck away from the thread until issues are resolved. Why? Because it is very obvious from the responses that they will get beat down no matter how hard they try to help or what the issues were. (Check threads with Casino Rep responses - the majority of them get beat down, it's sad)
 
kwblue said:
...(Check threads with Casino Rep responses - the majority of them get beat down, it's sad)
Click to expand...
It depends on the circumstances, and it depends on which players are involved. Sometimes a well meaning rep walks into a lions den, sometimes they walk into a love fest :xxx

I think it's about 50/50 :D
 
kwblue said:
For people like Rettah, I can only say that I understand your keeping track of your $$. I do the same. I can once again offer to help, but you would have to PM or email me to get that help.

I will say that knowing the full details of 'why' cashouts have been slow will not help anyone. Businesses just do not give out the reasons - the 'whys' of anything, it's PR suicide... especially in this industry.

To be honest, if I were Hype I would stay the heck away from the thread until issues are resolved. Why? Because it is very obvious from the responses that they will get beat down no matter how hard they try to help or what the issues were. (Check threads with Casino Rep responses - the majority of them get beat down, it's sad)
Click to expand...

LOL Full details? UUMM any details would be a tad nice instead of the whole don't worry you will get paid stuff because we all know this is a first rate outfit :-). I wish I could tell my clients that they don't need to know any details at all about what I am doing with their money but to just keep the faith. I would have been out of business years ago.

I wouldn't beat down anyone from Hype for coming here and saying for example "We are sorry for the delays, our merchant accounts were based in the USA and we are having problems paying US players" granted if they did say that I would point out that they had paid some US players so what is the hold up with the rest but I wouldn't give them trouble over it, I want answers not silence. To do nothing in this situation is suicide if you ask me.

I do appreciate your offer to help me get paid but as nice as that sounds I do have to decline the offer. I am willing to pm you all my details and you are welcome to check to make sure I do have a valid withdrawal pending so you do not think I am bashing Hype without a valid reason but I sort of feel like if I am to have to get assistance to get paid all that does is help me and no one else. As long as they don't pay me I will keep updating this thread every few days or weeks or whatever. I don't owe Hype a thing and the longer they take to pay me or give me a decent answer the more I will just continue to ask in public and keep others aware that they are having some problems.

To be fair, I will also post when I am paid but I have no reason to give Hype a break if they aren't willing to answer some questions and give out some decent real information. Hype can stay away from this thread all they want for all I care, it isn't my business on the line here so they are welcome to wait until it is all resolved or to never address any of this.
 
When casino's take this long to pay - there's trouble. There's no legitimate reason in the world for so many delayed or currently non-existent payments, no reason at all. If they've got the money and want to pay players - they pay... As an impartial third party observer, I'd say something is very wrong and steer well clear...
 
I told myself I would wait for some replies from a few people who have posted on here before I made another post in this thread just so no one gets sick of reading what I have to say or thinks I have it out for hype which I don't but I can't help it, this just made me laugh when I got another promotional bonus email from them with this as the last line.

"What are you waiting for? Have a pint or two enjoy some time with your friends and kick it all off with Hype Gaming!"

And all I could do was sit here and laugh. What am I waiting for? hhmmm To get paid would be nice is all I kept thinking :-).
 
Rettahs said:
I told myself I would wait for some replies from a few people who have posted on here before I made another post in this thread just so no one gets sick of reading what I have to say or thinks I have it out for hype which I don't but I can't help it, this just made me laugh when I got another promotional bonus email from them with this as the last line.

"What are you waiting for? Have a pint or two enjoy some time with your friends and kick it all off with Hype Gaming!"

And all I could do was sit here and laugh. What am I waiting for? hhmmm To get paid would be nice is all I kept thinking :-).
Click to expand...


That's some funny shit :)

Post away - nobody here thinks you have it out for Hype (well, I don't anyway). I know you are just looking for what is due to you and I understand completely.
 
Rettahs said:
I told myself I would wait for some replies from a few people who have posted on here before I made another post in this thread just so no one gets sick of reading what I have to say or thinks I have it out for hype which I don't but I can't help it, this just made me laugh when I got another promotional bonus email from them with this as the last line.
Click to expand...

Whoa, that's a 70-something word sentence, I can't build 'em that long ;)

"What are you waiting for? Have a pint or two enjoy some time with your friends and kick it all off with Hype Gaming!"

This probably means playing at Hype will, in the end, drive you to drinking :D

Seriously, I hope each and everyone will get paid but unfortunately Slotster's words ring true. Let's hope he's wrong this one time.
 
Maybe we'll get our money...

I just heard some encouraging news.

I got a call from a friend who just got paid by Hype. He had cashed out in early to mid January, but can't remember the exact date. He says he was charged about $45 in fees.

Still no payment for me.

Let's hope for the best.
 
Weedlayer said:
I just heard some encouraging news.

I got a call from a friend who just got paid by Hype. He had cashed out in early to mid January, but can't remember the exact date. He says he was charged about $45 in fees.

Still no payment for me.

Let's hope for the best.
Click to expand...

How much did your friend withdraw? I am just wondering about the percentage of the fee's as to the amount of the withdrawal. I for one am getting tired of random fee's that aren't mentioned anywhere when you deposit but they hit you with them when you care to withdraw.
 
Rettahs said:
How much did your friend withdraw? I am just wondering about the percentage of the fee's as to the amount of the withdrawal. I for one am getting tired of random fee's that aren't mentioned anywhere when you deposit but they hit you with them when you care to withdraw.
Click to expand...

He withdrew around $1500. The fees were charged by the bank(s) involved in the transfer, not Hype. I think that would have been the standard bank fee for any size withdrawal. Banks love fees, and they can be an expensive surprise sometimes.

Still no money for me.
 
Weedlayer said:
He withdrew around $1500. The fees were charged by the bank(s) involved in the transfer, not Hype. I think that would have been the standard bank fee for any size withdrawal. Banks love fees, and they can be an expensive surprise sometimes.

Still no money for me.
Click to expand...

Thanks for the information, while the fee's may be charged by the bank which I understand, I still have a problem with Hype since they allowed me to deposit with click2pay and I made a withdrawal the same day a few hours later. I could not withdraw to click2pay but now I have to wait for an ACH transfer where I will incur more fee's cutting into my meager withdrawal. One good thing is by the time they finally pay me, the neteller case will be settled and they can pay me that way lol.

on a side note, just for giggles I went and asked the live chat about my withdrawal, they are going to email me when it is ready and then they asked for my documents again when I cut and pasted the email where they said they recieved them they came back and said that was true so I should get paid soon. "Soon" is a term which clearly means something different to me than it does to them I think :-).
 
IF I WOULD HAVE KNOWN

I WISH I WOULD HAVE FOUND THIS WEB SITE BEFORE I TRIED HYPE. I CASHED OUT ON FEBRUARY 5TH AND AM STILL WAITING TO BE TOLD ANYTHING OTHER THAN IT IS STILL PENDING IN ACCOUNTING THANKS FOR YOUR PATIENCE. I HAVE FOUR KIDS I HAVE LOTS OF PATIENCE (NOT THIS MUCH.) I WOULD LOVE TO HEAR ANYTHING OTHER THAN IT IS PENDING. HAS ANYONE FROM U.S. RECEIVED PAYMENT? ANY INFO WOULD HELP. THANKS.
 
GSIMI said:
I WISH I WOULD HAVE FOUND THIS WEB SITE BEFORE I TRIED HYPE. I CASHED OUT ON FEBRUARY 5TH AND AM STILL WAITING TO BE TOLD ANYTHING OTHER THAN IT IS STILL PENDING IN ACCOUNTING THANKS FOR YOUR PATIENCE. I HAVE FOUR KIDS I HAVE LOTS OF PATIENCE (NOT THIS MUCH.) I WOULD LOVE TO HEAR ANYTHING OTHER THAN IT IS PENDING. HAS ANYONE FROM U.S. RECEIVED PAYMENT? ANY INFO WOULD HELP. THANKS.
Click to expand...

GSIMI: Have you sent them your ID documents? Copy of DL, etc? They never seem to ask for them, but they must have them for your first withdrawal.

As to getting paid... there are a lot of USA players still waiting, but there are signs that it's getting better. Make sure they have your documents and bide your time. I think they will pay.

:thumbsup:
 
Mousey said:
GSIMI: Have you sent them your ID documents? Copy of DL, etc? They never seem to ask for them, but they must have them for your first withdrawal.

As to getting paid... there are a lot of USA players still waiting, but there are signs that it's getting better. Make sure they have your documents and bide your time. I think they will pay.

:thumbsup:
Click to expand...

YES THEY RECEIVED MY DOCUMENTS ON FEBRUARY 7TH.
 
I like Chocolate shakes, you wonder what that has to do with this thread?

Well, when I was sitting in the drive through waiting for my chocolate shake the gal looked out the window and said "I'm so sorry, we are down to one fryer and we are backed up with orders so we haven't gotten to your shake yet. Can you pull forward and we will bring it out to you" I didn't mind at all, heck I can understand them being in a bad position so I pulled forward and parked. She ran out a few minutes later and handed me two chocolate shakes when I had only ordered one then she thanked me and apologized for my wait.

Now granted I didn't need two shakes but that wasn't the point, the point was, she was apologetic, she attempted to compensate me for my wait and she was courteous.

When I think of how Hype is handling this situation with USA players I just have to wonder who runs that place and what makes them think that anyone that they are making wait will ever play there again. I myself will not play there again but if I was told by someone at Hype or their support what was going on and offered some sort of compensation I would have gladly returned when they worked it all out. What could it hurt for them to say "We are sorry for the delays, we added 50 dollars to your account so you can at least play a bit on us while you wait" They could even put some crazy WR playthrough on it for all I care but the fact is I would have felt like someone cared that I was being made to wait and not just being treated like an idiot when I ask where my withdrawal is.
 

Similar threads

B
Bovada casino/ my experience
Replies
9
Views
2K
WindyCityNeil
W
A
MrVegas (Videoslots) refusing CrazyTime bonus
2 3
Replies
133
Views
22K
Triple A
Triple A
G
Bad experience with bonuses at Inetbet
Replies
29
Views
9K
Lucky Loser
Lucky Loser
B
Mr Green - Proxy/VPN - Withholding Withdrawal
Replies
17
Views
6K
pebble13
P
GhostRidah
My Experience at Slotsmillion Casino
2 3
Replies
147
Views
38K
colinsunderland
C

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)

Accredited Casinos

Read about our rating system and how it's done.
Back
Top