MUMMYS GOLD CATASTROPHE! Can ANYONE HELP?

[xxxoticaaa]

I posted my dilemma on a forum at faircasinos.com, and a member suggested that I go to the casinomeister and ask what can be done...here was my post.

I have been having nothing but problems in receiving my check from Mummys gold. I won over 8,000.00
The first thing was that I faxed them my utility bill and their staff let it sit around the fax machine 3-4 days before they could find it.
Then you would think with all the information that I had faxed them that they would have realized that my correct address was what was on my drivers license and my utility bills. But when they mailed the check they mailed it to the state ALABAMA and not Michigan....even though these were the addresses on my information.

I received the check via speed mail in 3 days (some speed mail) and with the error of the wrong state, my bank would not allow me to cash it until I waited one to two weeks with the check clearing.

I wrote Mummys gold and explained the information, but they had so many people replying to my emails that no one could keep it straight.
Monday I called my bank and they said it looked as though it cleared.
Well we wrote out our bills and mailed them only to find out today that they had CANCELLED THE CHECK............because I apparently had not emailed them with my confirmation of the correct address...WHICH I DID ABOUT 90 TIMES IN ADDITION TO EXPLAINING TO THEM WHAT HAPPENED.
I was receiving replies from their casino from people from South Africa, Canada, and then some company who claimed to be from their organization but the only problem was that when I would reply to the email it would be returned.
Well you know how anxious I was in replying to someone who claimed to be from their casino then my email was sent back due the senders address being false.
If anyone knows how I can take this up legally I would like to pursue it,
I've kept all the emails then they tell me that I've changed the emails.
WHAT SHIITE!!!!!!!!!!!!!
And then one of their reps told me that she would ensure that I would have an inconvenience bonus posted to my account due to all of this trouble, this was even before the check did not clear, and now I can't even get them to do that. They told me their reps can't ensure any bonuses, well that is fine but you would think the casino would do this just to ensure their integrity and reputation, not to mention possibly making amends for customer satisfaction!

Any help I could get would be great!

 

[spearmaster]

Ok - here are the first questions I gotta ask.

1. If the check was mailed to the wrong "state", how in the world did you get it anyhow?
2. I've never seen a check that has the payee's address printed on it - but then again I haven't used checks in a while.
3. You're trying to pay bills with gambling winnings?

I think you need to back off a bit. Figure out what went wrong - explain in more detail how a check supposedly mailed to the wrong state still arrived in your hands, and why the bank would delay your check.

Then you need to explain what was said between the time the check was requested and before it was cancelled.

 

[The Dude]

I received the check via speed mail in 3 days (some speed mail) and with the error of the wrong state, my bank would not allow me to cash it until I waited one to two weeks with the check clearing...

Did you make a copy of your check? If so, I'd like to see it. I've never seen an address used for the depositor.

...WHICH I DID ABOUT 90 TIMES IN ADDITION TO EXPLAINING TO THEM WHAT HAPPENED....

Did you really email them 90 times, or is this an exageration? Ninety emails is a bit much and will only add to any confusion on the casino's part. It's not a good idea to overwhelm customer support if you want to get something done.

Feel free to PAB here: https://www.casinomeister.com/player-arbitration-pab/

 

[Chatmaster]

xxxoticaaa

I can assist you. I'll reply with a response after investigating your situation. If there is anything else I need to know to assist you that haven't posted here, faircasinos and other online forums, I'll appreciate it.

Thanks, Roelof

 

[Chatmaster]

Hi xxxoticaaa

I have investigated the correspondance between Yourself, cash-ins, the Brand Manager and the Marketing Manager. It seems like the issue is quite simple. Mummys Gold needs your correct address details confirmed. That is all. If they can get that confirmed 100% they can sent you your check. According to your post it sounds like it must be posted to Michigan. They off-course need this address so the check doesn't travel the states and then end up in the wrong hands.

Also as discussed with you in your email, you will also not be charged the $35 and given an additional $25 inconvenience bonus.

 

[The Dude]

Thanks Chatmaster!

 

[sirius]

I don't fully understand this. If they received your ducuments and driving license showing your actual address, why did they send it to another address? Did you register at the casino with another address?

Also, how did you finally get the cheque if it was sent somewhere else first? Why did you carry on complaining after you deposited it at your bank? That is when they probably cancelled it.

I've kept all the emails then they tell me that I've changed the emails.
WHAT SHIITE!!!!!!!!!!!!!

Also, in what way did they say you changed your emails???

 

[kavaman]

"I don't fully understand this. If they received your ducuments and driving license showing your actual address, why did they send it to another address? Did you register at the casino with another address?"

Thats my question too exactly. I think he had a different address at the casino. But how did mummysgold check his driverslicence and utilitybill and not notice that he had a whole different address on them then on his account. Some verification...

-kavaman

 

[Bruce Hamilton]

I think he had a different address at the casino. But how did mummysgold check his driverslicence and utilitybill and not notice that he had a whole different address on them then on his account.

It would be understandable if the state abbreviations were close, like mine is NH and could be mistyped as NE... But mistyping AL instead of MI is too much.

 

[xxxoticaaa]

Thank you Chatmaster

Thank you for looking into this for me.
As for the rest of you who seem way too cynical for anyone to want to ask for help, yes the check was mailed to NAPOLEON,ALABAMA but with the right ZIP CODE, so some intelligent postmaster must have paid attention to zip codes. And yes when you only gamble once in a great while and you win you like to pay your bills ahead of time rather than let the money hang around for temptation purposes.
It seems to me you need to back off the beer and put down your cynical attitude that everyone that might come here is trying to screw you PERSONALLY OVER.
I will not be back but thank you chatmaster I do appreciate YOUR HELP!
and if anyone cares to check out my site...have at it...
www.xxxoticaaa.com

Luvs, Layla

 

[xxxoticaaa]

Here is the check

For those CYNICS and ironic tactfully rude people who doubted here is a copy of the check WITH THE ADDRESS........
Layla

www.xxxoticaaa.com

 

[largeeyes]

I am somewhat dumbfounded they let you use a po box

 

[largeeyes]

By the way, nice boobies.

 

[xxxoticaaa]

Thanks....I think

The reason they had to send it to a PO BOX is that I live far out in the country not on a rural route, so we don't have mailboxes....
Sounds ridiculous but true, but rather than be cynical about what people say in general about anything, I always give them the benefit of the doubt until they prove me wrong....unlike the responses I've received from this site....

 

[sirius]

By the way, I don't think in future you should let anyone else sign up and deposit for you (you told me it was your hubby, the Carl shown on your cheque) as it's is against a lot of casinos terms and conditions to let anyone else play in the account.

 

[xxxoticaaa]

I was just a benevolent bystander

Allthough it was my gift he did all the "hand action"
So no worry there, although in his heart it was for me, all in all it was fair game........plz quit trying so hard to work for those that you do PR FOR!!!!
As a newcomer it sure hurts to know that my fellow gamblers are back stabbers!

 

[sirius]

I already told you in a PM that the only reason I mentioned it was it could cause problems in the future, especially if you start posting in forums as Layla.

 

[xxxoticaaa]

ok ok ok

Point taken and thank you very much, sorry if I assumed.....

 

[xxxoticaaa]

ChatMeister suggested.....

Since I could not post the picture of the cover of the book at FairCasinos, then I thought I should do it here, since he thought it would be ok to promote the book here...so here it is, a pic of the cover and the synopsis, when it is approved for print I will post you a free online site to view it....
Thanks,
Luvs, Layla

 

[spearmaster]

The cynics you refer to, ironically, are the two people who have the best chance of helping you... LOL... you have to admit that payee addresses are NOT commonly seen on checks.

My next question: How in the WORLD would something be mailed to the wrong state with the right zipcode unless you were the one to enter the incorrect details in the first place? Or, unless some database containing these state/zipcode details was wrong at Proc Cyber?

As for paying bills - been there, done that. Trust me on that one - wait until the money is IN the account before paying the bills.

 

[sirius]

xxxoticaaa, I did mention you could write at Casinomeister the reason you gave me for not being able to have accounts in your name. In your explanation you mentioned the related book but not sure really if it is something Casinomeister would want you to post about but I did manage to add the cover and synopsis on mine after you posted there.

 

[spearmaster]

Not sure I understand the related book, either - what does this have to do with the issue?

 

[sirius]

Well I was given this explanation for the reason she isn't able to have her own account (quoting the main part here):

I lived in Iran for 5years and have a book coming out about my escape from a POW camp in Iran post 911.....Hopefully it will be out by sept 11th if my publisher and literary agent have anything to say about it.....but anyway...he bought the credits cuz it was sort of a payback on a private bet we had....don't want to bore you but the end story is without credit cards or checking accounts you can't gamble online....and if I were to get either, my ex IRANIAN husband Mohammad Foroozandeh, who is also secretary of defense for Iran, would come back to America and claim it, since when I escaped Iran we were not divorced and I was not granted a traditional Muslim divorce, only a legal one, so he technically could still have a claim to any assetts I might have.

 

[The Dude]

....It seems to me you need to back off the beer and put down your cynical attitude that everyone that might come here is trying to screw you PERSONALLY OVER.
I will not be back but thank you chatmaster I do appreciate YOUR HELP!
and if anyone cares to check out my site...have at it...
www.xxxoticaaa.com

Luvs, Layla

Umm. How is what I said being cynical? I thought I was being nice. Perhaps you need to re-read my posting and imagine me saying this with a soft gentle explanatory voice while giving you a back rub.

Geeze! I even offered to help.

 

[scrollock]

Quote:
I lived in Iran for 5years and have a book coming out about my escape from a POW camp in Iran post 911.....Hopefully it will be out by sept 11th if my publisher and literary agent have anything to say about it.....but anyway...he bought the credits cuz it was sort of a payback on a private bet we had....don't want to bore you but the end story is without credit cards or checking accounts you can't gamble online....and if I were to get either, my ex IRANIAN husband Mohammad Foroozandeh, who is also secretary of defense for Iran, would come back to America and claim it, since when I escaped Iran we were not divorced and I was not granted a traditional Muslim divorce, only a legal one, so he technically could still have a claim to any assetts I might have.

if thats all true, is it wise for this woman to be getting her tits out on the internet, while advertising her address on a gambling site?

these iranians are pretty keen on their fatwas, remember salman rushdie ?

 

[xxxoticaaa]

There is a reason.....

Trust me for every action there is a reaction.....and it's the reaction that myself and a few others who are highly curious to find certain individuals are hoping to accomplish with a lot of these things that seem non-related.
I will not say anymore but that only relates to your question not to anyone here or on this site.
I have appreciated all that you've accomplished for me.
Salut,

Yes I know all too well about Fatwas, and my circumstances are very political...maybe you should look up my hubby sometime
Mohammad Foroozandeh...you will see he is a VERY POLITICAL figure in Iran.
Thank you for your help again....

 

[xxxoticaaa]

The Saga continues.....

The latest on the money that mummys gold owes me....well they sent a wire transfer to the checking acct on FRIDAY and told us, no guaranteed us the moeny would be there by WEDNESDAY which was TODAY.....After they took their time in getting back to all of the inquiries.....they tell us the wire transfer was not accepted!!!!!!!!!
And then had the nerve to tell us that it would BE EASIER FOR THEM if we would just get some "payparks or paysparks acct......"
Easier for them that takes the fricking bra off Dolly Parton......
So now they are going to send us another check by courier supposedly...some courier if it doesn't arrive until Saturday...Haven't these people heard of FEDERAL EXPRESS or DHL?????????
Now maybe you know why I feel a little insulted at the paltry 25.00 INCONVENIENCE BONUS............
They should have issued a "MUMMYS GOLD INCOMPETENCY BONUS" of a hell of a lot more.............FIRST AND WORST CASINO EVER in getting what is rightfully yours...
Now if we had give them this much trouble with GIVING THEM THEIR MONEY WHEN I SO READILY DEPOSITED MONEY INTO THEIR ESTABLISHMENT SO THEY COULD GRANT ME THE GOOD GRACES OF PLAYING THERE..........I'M SURE I WOULD HAVE BEEN FINED......I mean people get fined when they play around with other peoples money shouldn't casinos have the same policy apply????????
Something to think about instituting there Meister.

 

[spearmaster]

Federal Express does not fly overnight to every country in the world. Same with DHL.

I think you're asking a bit much. When they said courier, they meant FedEx or DHL or UPS or something similar, but they realize that these things can't be overnight from halfway around the world.

 

[xxxoticaaa]

ASKING A BIT MUCH????

I don't think I'm the one asking a bit much, because last I knew Canada was not half way around the world. And when I lived in Iran we could DHL things within 24-48 hours.
One of the people I talked to was in South Africa, but the rep I've been dealing with is from Canada.
This has been a month over getting these funds, as I said if people were to screw with the casino's money or anyones money for that matter, there would be legal implications filed right away, I think the customer should have the same right.
There should be some policy that defines the obligation of the casino to it's customer pertaining to payouts, and I do think it should include a clause r/t REASONABLE TIME!

 

[xxxoticaaa]

OK NOW WHAT????????????

Ok obviously your amazing talk with the casino did not budge them since their reputation obviously does not matter to them....so now what?
OK now it's SATURDAY and even though couriers are supposed to be somewhat overnight I gave them the benefit of the doubt on Wednesday but 3 DAYS......and they promised it no later than Saturday...will anyone realize that this is more than a series of unfortunate incidents and look into this please. This is pure ridicule on the customers behalf for believing in this casino in the first place.................What can be done legally?????

 

[spearmaster]

Payments are processed out of South Africa. That *is* halfway around the world.

Also, I did not have any amazing talk with the casino - in fact, I didn't talk to them at all since you obviously already have. While I sympathize with your situation, in no way am I planning to place myself in the line of your fire.

 

[xxxoticaaa]

why thank you

I wasn't exactly replying to you....since the boss at Faircasinos told me that someone was handling for me HERE.
And they stated to me on the phone that the check was being processed out of CANADA! Which is not exactly half way around the world...but hey they've "Miscommunicated" i.e. LYING, to me before, so why should this be any different.

 

[Annorax]

I lived in Iran for 5years and have a book coming out about my escape from a POW camp in Iran post 911.....Hopefully it will be out by sept 11th if my publisher and literary agent have anything to say about it.....but anyway...he bought the credits cuz it was sort of a payback on a private bet we had....don't want to bore you but the end story is without credit cards or checking accounts you can't gamble online....and if I were to get either, my ex IRANIAN husband Mohammad Foroozandeh, who is also secretary of defense for Iran, would come back to America and claim it, since when I escaped Iran we were not divorced and I was not granted a traditional Muslim divorce, only a legal one, so he technically could still have a claim to any assetts I might have.

Irrelevant... no American court (or one in any other non-Muslim country) will enforce the obscenely one-sided Sharia property laws, and no American bank will just give that guy money he says is his without an American court order. His words are just that... words.

 

[xxxoticaaa]

And exactly what are you trying to say???

Are you trying to say that a consumer who has spent quite a bit of a money at a casino and who finally wins one, should NOT BE UPSET?????
If my anger came in the form of being directed at you, I apologize, but I have every right to be upset.
While I realize that there are people out there who try to screw with people and forums such as this with psuedo-stories of casino corruption, this was not one of those times.
And it felt like I was being dealt the wrong cards....so to speak.
But had I been in your shoes and being the expert that everyone would expect you to be since your title is moderator of a very large casino type site....I would understand a customers lashing out and not take it seriously...but being in the professional position that you claim to be in, should not allow you to base your decisions to help a consumer out based on your personal subjective views. After all it is sucking common sense for people to get upset in business or org. such as this when they are going to a forum that they think can help them out especially after being referred here.

Lashing out is innate in humans and comes with everyday activities in life that hits home where it hurts....i.e. money, relationships...etal.
So I would think someone in your position would be able to look at this behavior objectively while still maintaining some type of professional tactfullness.
But then again what am I asking.....your human too

Luvs, Layla

DISCLAIMER:
The views in this post do not reflect any sarcasm pointed at the poster, it implies sarcasm at the world as a whole

 

[xxxoticaaa]

ANNORAX

Do you think I CAREEEE WHAT AN AMERICAN COURT WOULD SAY....it is my ex's general ability to get even........but while your words sound professional and meaninful...you apparently haven't dealt directly with this situation in an AMERICAN court have you???
If you have please share your experience.
But I prefer to play it on the safe side thank you.

 

[jonevegas]

I think you are all getting off topic here, the topic is money owed and once again the same culprits are causing the same problems, nothing else matters. There are 2 sides to every coin so lighten up everyone, this forum is here to help, protect and share our good and bad fortune is it not.

 

[xxxoticaaa]

Thank you

Thank you mr. jones.
I agree totally, and it appears that mummys gold is not going to stand good on what they owe, but to contiuously keep us in the state that we are is ridiculous. They receive our email and reply that they are trying to understand why everything has not been done right and why our money is still not in our hands.
Then they leave for the week-end and tell me my money will be here by courier on Saturday.......this is about as much shiite as some of the ignorant emails I have received from people claiming to be from this site.
Are people really thattttt miserable in life that they have to spend all their time sending pathetic emails to people claiming that they are lying...I mean as an adult and a member of the human race, I DO NOT UNDERSTAND WHAT POSSIBLE PLEASURE or level of accomplishment this can do for them.
I ignore them like every other freak out there, but it still just mystifies me.

 

[thelawnet]

Thank you mr. jones.
I agree totally, and it appears that mummys gold is not going to stand good on what they owe, but to contiuously keep us in the state that we are is ridiculous. They receive our email and reply that they are trying to understand why everything has not been done right and why our money is still not in our hands.
Then they leave for the week-end and tell me my money will be here by courier on Saturday.......this is about as much shiite as some of the ignorant emails I have received from people claiming to be from this site.
Are people really thattttt miserable in life that they have to spend all their time sending pathetic emails to people claiming that they are lying...I mean as an adult and a member of the human race, I DO NOT UNDERSTAND WHAT POSSIBLE PLEASURE or level of accomplishment this can do for them.
I ignore them like every other freak out there, but it still just mystifies me.

I seriously think you should chill out.

At the moment you are owed $8,000.

You have not yet received that money.

Until you do receive it, I would think it best that you keep things 100% civil.

Because if I were you, I woud not be talking about lying, shite, pathetic emails, or anything else, because the only thing I would be worried about is getting my $8,000, and to ensure I got that I would be going out of my way NOT to piss people off.

 

[xxxoticaaa]

GET A CLUE!!!!

Do I detect a hint of "guilt" on your behalf??? Usually those that defend those that are in the wrong are usually THE WRONG!
Save it and go back to the hovel you arose from.....
You don't have a clue, you don't even know the correct amount I'm owed.
And from other threads it appears to me that YOU MY SCUM ARE THE PROBLEM!! You will so gratefully be ignored from here on out.
Can you hear me now?

 

[jonevegas]

xxxoticaaa
Do I detect a hint of "guilt" on your behalf??? Usually those that defend those that are in the wrong are usually THE WRONG!
Save it and go back to the hovel you arose from.....
You don't have a clue, you don't even know the correct amount I'm owed.
And from other threads it appears to me that YOU MY SCUM ARE THE PROBLEM!! You will so gratefully be ignored from here on out.
Can you hear me now?





I recant my compassionate post, the name calling and argumentative nature is total BULL**it, this forum is not here for you to start crap, it is here to help so take your cause and get lost.

 

[thelawnet]

Do I detect a hint of "guilt" on your behalf??? Usually those that defend those that are in the wrong are usually THE WRONG!
Save it and go back to the hovel you arose from.....
You don't have a clue, you don't even know the correct amount I'm owed.
And from other threads it appears to me that YOU MY SCUM ARE THE PROBLEM!! You will so gratefully be ignored from here on out.
Can you hear me now?

Your post made me smile

Hilarious.

Thanks.

 

[tim5ny]

www.xxxoticaaa.com ... people actually pay for women who look this bad?

 

[spearmaster]

I have closed the thread because it is getting way off track and the mudslinging is becoming a bit too heavy.

I am 100% certain that payment will be received shortly, this is another reason why I have not contacted them, not to mention the fact that there is a rep here.

Any further mudslinging here or in other threads will earn any or all of you a short vacation from the forums, so keep things peaceful around here, okay?

 

[The Dude]

Thanks Spear!

Ditto to what Spear said.