xxxoticaaa
Dormant account
- Joined
- Aug 29, 2005
- Location
- Michigan
I posted my dilemma on a forum at faircasinos.com, and a member suggested that I go to the casinomeister and ask what can be done...here was my post.
I have been having nothing but problems in receiving my check from Mummys gold. I won over 8,000.00
The first thing was that I faxed them my utility bill and their staff let it sit around the fax machine 3-4 days before they could find it.
Then you would think with all the information that I had faxed them that they would have realized that my correct address was what was on my drivers license and my utility bills. But when they mailed the check they mailed it to the state ALABAMA and not Michigan....even though these were the addresses on my information.
I received the check via speed mail in 3 days (some speed mail) and with the error of the wrong state, my bank would not allow me to cash it until I waited one to two weeks with the check clearing.
I wrote Mummys gold and explained the information, but they had so many people replying to my emails that no one could keep it straight.
Monday I called my bank and they said it looked as though it cleared.
Well we wrote out our bills and mailed them only to find out today that they had CANCELLED THE CHECK............because I apparently had not emailed them with my confirmation of the correct address...WHICH I DID ABOUT 90 TIMES IN ADDITION TO EXPLAINING TO THEM WHAT HAPPENED.
I was receiving replies from their casino from people from South Africa, Canada, and then some company who claimed to be from their organization but the only problem was that when I would reply to the email it would be returned.
Well you know how anxious I was in replying to someone who claimed to be from their casino then my email was sent back due the senders address being false.
If anyone knows how I can take this up legally I would like to pursue it,
I've kept all the emails then they tell me that I've changed the emails.
WHAT SHIITE!!!!!!!!!!!!!
And then one of their reps told me that she would ensure that I would have an inconvenience bonus posted to my account due to all of this trouble, this was even before the check did not clear, and now I can't even get them to do that. They told me their reps can't ensure any bonuses, well that is fine but you would think the casino would do this just to ensure their integrity and reputation, not to mention possibly making amends for customer satisfaction!
Any help I could get would be great!
I have been having nothing but problems in receiving my check from Mummys gold. I won over 8,000.00
The first thing was that I faxed them my utility bill and their staff let it sit around the fax machine 3-4 days before they could find it.
Then you would think with all the information that I had faxed them that they would have realized that my correct address was what was on my drivers license and my utility bills. But when they mailed the check they mailed it to the state ALABAMA and not Michigan....even though these were the addresses on my information.
I received the check via speed mail in 3 days (some speed mail) and with the error of the wrong state, my bank would not allow me to cash it until I waited one to two weeks with the check clearing.
I wrote Mummys gold and explained the information, but they had so many people replying to my emails that no one could keep it straight.
Monday I called my bank and they said it looked as though it cleared.
Well we wrote out our bills and mailed them only to find out today that they had CANCELLED THE CHECK............because I apparently had not emailed them with my confirmation of the correct address...WHICH I DID ABOUT 90 TIMES IN ADDITION TO EXPLAINING TO THEM WHAT HAPPENED.
I was receiving replies from their casino from people from South Africa, Canada, and then some company who claimed to be from their organization but the only problem was that when I would reply to the email it would be returned.
Well you know how anxious I was in replying to someone who claimed to be from their casino then my email was sent back due the senders address being false.
If anyone knows how I can take this up legally I would like to pursue it,
I've kept all the emails then they tell me that I've changed the emails.
WHAT SHIITE!!!!!!!!!!!!!
And then one of their reps told me that she would ensure that I would have an inconvenience bonus posted to my account due to all of this trouble, this was even before the check did not clear, and now I can't even get them to do that. They told me their reps can't ensure any bonuses, well that is fine but you would think the casino would do this just to ensure their integrity and reputation, not to mention possibly making amends for customer satisfaction!
Any help I could get would be great!
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