1. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  2. By continuing to use the site, you agree to the use of cookies. You can find out more by following.Find out more.
    Dismiss Notice
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

MUMMYS GOLD CATASTROPHE! Can ANYONE HELP?

Discussion in 'Online Casino and Poker Complaints - old section' started by xxxoticaaa, Aug 29, 2005.

Thread Status:
Not open for further replies.
    Aug 29, 2005
  1. xxxoticaaa

    xxxoticaaa Dormant account

    Occupation:
    Influential Mentor, Writer, MSN, Nurse,Truck Drive
    Location:
    Michigan
    I posted my dilemma on a forum at faircasinos.com, and a member suggested that I go to the casinomeister and ask what can be done...here was my post.

    I have been having nothing but problems in receiving my check from Mummys gold. I won over 8,000.00
    The first thing was that I faxed them my utility bill and their staff let it sit around the fax machine 3-4 days before they could find it.
    Then you would think with all the information that I had faxed them that they would have realized that my correct address was what was on my drivers license and my utility bills. But when they mailed the check they mailed it to the state ALABAMA and not Michigan....even though these were the addresses on my information.

    I received the check via speed mail in 3 days (some speed mail) and with the error of the wrong state, my bank would not allow me to cash it until I waited one to two weeks with the check clearing.

    I wrote Mummys gold and explained the information, but they had so many people replying to my emails that no one could keep it straight.
    Monday I called my bank and they said it looked as though it cleared.
    Well we wrote out our bills and mailed them only to find out today that they had CANCELLED THE CHECK............because I apparently had not emailed them with my confirmation of the correct address...WHICH I DID ABOUT 90 TIMES IN ADDITION TO EXPLAINING TO THEM WHAT HAPPENED.
    I was receiving replies from their casino from people from South Africa, Canada, and then some company who claimed to be from their organization but the only problem was that when I would reply to the email it would be returned.
    Well you know how anxious I was in replying to someone who claimed to be from their casino then my email was sent back due the senders address being false.
    If anyone knows how I can take this up legally I would like to pursue it,
    I've kept all the emails then they tell me that I've changed the emails.
    WHAT SHIITE!!!!!!!!!!!!!
    And then one of their reps told me that she would ensure that I would have an inconvenience bonus posted to my account due to all of this trouble, this was even before the check did not clear, and now I can't even get them to do that. They told me their reps can't ensure any bonuses, well that is fine but you would think the casino would do this just to ensure their integrity and reputation, not to mention possibly making amends for customer satisfaction!

    Any help I could get would be great!
     
    Last edited: Aug 29, 2005
  2. Aug 29, 2005
  3. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Ok - here are the first questions I gotta ask.

    1. If the check was mailed to the wrong "state", how in the world did you get it anyhow?
    2. I've never seen a check that has the payee's address printed on it - but then again I haven't used checks in a while.
    3. You're trying to pay bills with gambling winnings?

    I think you need to back off a bit. Figure out what went wrong - explain in more detail how a check supposedly mailed to the wrong state still arrived in your hands, and why the bank would delay your check.

    Then you need to explain what was said between the time the check was requested and before it was cancelled.
     
  4. Aug 29, 2005
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Did you make a copy of your check? If so, I'd like to see it. I've never seen an address used for the depositor.

    Did you really email them 90 times, or is this an exageration? Ninety emails is a bit much and will only add to any confusion on the casino's part. It's not a good idea to overwhelm customer support if you want to get something done.

    Feel free to PAB here: http://www.casinomeister.com/problems.html
     
  6. Aug 29, 2005
  7. Chatmaster

    Chatmaster Dormant account

    Occupation:
    Online Marketing Specialist
    Location:
    South Africa
    xxxoticaaa

    I can assist you. I'll reply with a response after investigating your situation. If there is anything else I need to know to assist you that haven't posted here, faircasinos and other online forums, I'll appreciate it.

    Thanks, Roelof
     
    Last edited: Aug 29, 2005
  8. Aug 29, 2005
  9. Chatmaster

    Chatmaster Dormant account

    Occupation:
    Online Marketing Specialist
    Location:
    South Africa
    Hi xxxoticaaa

    I have investigated the correspondance between Yourself, cash-ins, the Brand Manager and the Marketing Manager. It seems like the issue is quite simple. Mummys Gold needs your correct address details confirmed. That is all. If they can get that confirmed 100% they can sent you your check. According to your post it sounds like it must be posted to Michigan. They off-course need this address so the check doesn't travel the states and then end up in the wrong hands.

    Also as discussed with you in your email, you will also not be charged the $35 and given an additional $25 inconvenience bonus. :thumbsup:
     
  10. Aug 29, 2005
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Thanks Chatmaster!
     
  12. Aug 29, 2005
  13. sirius

    sirius Senior Member

    Location:
    UK
    I don't fully understand this. If they received your ducuments and driving license showing your actual address, why did they send it to another address? Did you register at the casino with another address?

    Also, how did you finally get the cheque if it was sent somewhere else first? Why did you carry on complaining after you deposited it at your bank? That is when they probably cancelled it.

    Also, in what way did they say you changed your emails???
     
  14. Aug 29, 2005
  15. kavaman

    kavaman Senior Member PABnononaccred2 PABnononaccred3 MM PABinit

    Occupation:
    It
    Location:
    finland
    "I don't fully understand this. If they received your ducuments and driving license showing your actual address, why did they send it to another address? Did you register at the casino with another address?"

    Thats my question too exactly. I think he had a different address at the casino. But how did mummysgold check his driverslicence and utilitybill and not notice that he had a whole different address on them then on his account. Some verification...

    -kavaman
     
  16. Aug 29, 2005
  17. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    It would be understandable if the state abbreviations were close, like mine is NH and could be mistyped as NE... But mistyping AL instead of MI is too much.
     
  18. Aug 30, 2005
  19. xxxoticaaa

    xxxoticaaa Dormant account

    Occupation:
    Influential Mentor, Writer, MSN, Nurse,Truck Drive
    Location:
    Michigan
    Thank you Chatmaster

    Thank you for looking into this for me.
    As for the rest of you who seem way too cynical for anyone to want to ask for help, yes the check was mailed to NAPOLEON,ALABAMA but with the right ZIP CODE, so some intelligent postmaster must have paid attention to zip codes. And yes when you only gamble once in a great while and you win you like to pay your bills ahead of time rather than let the money hang around for temptation purposes.
    It seems to me you need to back off the beer and put down your cynical attitude that everyone that might come here is trying to screw you PERSONALLY OVER.
    I will not be back but thank you chatmaster I do appreciate YOUR HELP!
    and if anyone cares to check out my site...have at it...
    You must register/login in order to see the link.

    Luvs, Layla
     
  20. Aug 30, 2005
  21. xxxoticaaa

    xxxoticaaa Dormant account

    Occupation:
    Influential Mentor, Writer, MSN, Nurse,Truck Drive
    Location:
    Michigan
    Here is the check

    For those CYNICS and ironic tactfully rude people who doubted here is a copy of the check WITH THE ADDRESS........
    Layla

    You must register/login in order to see the link.
     
  22. Aug 30, 2005
  23. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    I am somewhat dumbfounded they let you use a po box
     
  24. Aug 30, 2005
  25. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    By the way, nice boobies.
     
  26. Aug 30, 2005
  27. xxxoticaaa

    xxxoticaaa Dormant account

    Occupation:
    Influential Mentor, Writer, MSN, Nurse,Truck Drive
    Location:
    Michigan
    Thanks....I think

    The reason they had to send it to a PO BOX is that I live far out in the country not on a rural route, so we don't have mailboxes....
    Sounds ridiculous but true, but rather than be cynical about what people say in general about anything, I always give them the benefit of the doubt until they prove me wrong....unlike the responses I've received from this site....
     
  28. Aug 30, 2005
  29. sirius

    sirius Senior Member

    Location:
    UK
    By the way, I don't think in future you should let anyone else sign up and deposit for you (you told me it was your hubby, the Carl shown on your cheque) as it's is against a lot of casinos terms and conditions to let anyone else play in the account.
     
    Last edited: Aug 30, 2005
  30. Aug 30, 2005
  31. xxxoticaaa

    xxxoticaaa Dormant account

    Occupation:
    Influential Mentor, Writer, MSN, Nurse,Truck Drive
    Location:
    Michigan
    I was just a benevolent bystander

    Allthough it was my gift he did all the "hand action" :)
    So no worry there, although in his heart it was for me, all in all it was fair game........plz quit trying so hard to work for those that you do PR FOR!!!!
    As a newcomer it sure hurts to know that my fellow gamblers are back stabbers!
     
  32. Aug 30, 2005
  33. sirius

    sirius Senior Member

    Location:
    UK
    I already told you in a PM that the only reason I mentioned it was it could cause problems in the future, especially if you start posting in forums as Layla.
     
  34. Aug 30, 2005
  35. xxxoticaaa

    xxxoticaaa Dormant account

    Occupation:
    Influential Mentor, Writer, MSN, Nurse,Truck Drive
    Location:
    Michigan
    ok ok ok

    Point taken and thank you very much, sorry if I assumed..... :what:
     
  36. Aug 30, 2005
  37. xxxoticaaa

    xxxoticaaa Dormant account

    Occupation:
    Influential Mentor, Writer, MSN, Nurse,Truck Drive
    Location:
    Michigan
    ChatMeister suggested.....

    Since I could not post the picture of the cover of the book at FairCasinos, then I thought I should do it here, since he thought it would be ok to promote the book here...so here it is, a pic of the cover and the synopsis, when it is approved for print I will post you a free online site to view it....
    Thanks,
    Luvs, Layla
     
  38. Aug 30, 2005
  39. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    The cynics you refer to, ironically, are the two people who have the best chance of helping you... LOL... you have to admit that payee addresses are NOT commonly seen on checks.

    My next question: How in the WORLD would something be mailed to the wrong state with the right zipcode unless you were the one to enter the incorrect details in the first place? Or, unless some database containing these state/zipcode details was wrong at Proc Cyber?

    As for paying bills - been there, done that. Trust me on that one - wait until the money is IN the account before paying the bills.
     
Thread Status:
Not open for further replies.

Share This Page