mstrike1978 VS Club World Casino ($46,034.44)

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mstrike1978

Dormant account
Joined
Dec 21, 2009
Location
Neenah, WI
I am having the worst day of my life. This morning, Club World Casino confiscated all of my winnings, even my DEPOSIT! Read below... I need some serious help help people... The worst part is, I only played a few hands of blackjack...

Please wait for a site operator to respond.

You are now chatting with 'Jaye'

Jaye: Hello, how are you today?

Michael Strike: Ok, I need help please.

Jaye: ok, i haved checked your account.

Michael Strike: Why does my balance read zero? I had $46000.

Jaye: The management have removed the winnings as Blackjack was played, and you claimed a SLOTS only bonus.

Jaye: All bonuses carry a wagering requirement that is to be completed on a specific selection of games. Any wagers made on games that are excluded from the wagering requirement before the wagering requirement is completed will result in the bonus and any winnings being void. The player must be aware of and accept these terms and conditions before playing the bonus.

Michael Strike: They can keep any blackjack winnings.

Michael Strike: But I made 46000 on slot machines.

Jaye: When you claim a bonus, you have to meet the playthrough on the games allowed only,

Jaye: as you played blackjack and won, you then used these winnings to play slots, unfortunately this has voided the win

Michael Strike: I need to speak with a supervisor please....

Michael Strike: I did not see anything that said that and we are talking about a lot of money.

Jaye: unfortunately there is not one available at the moment, if you can email in i will forward the email to management for you.

Jaye: But the bonus terms were broken

Jaye: and it is the players responibility to read the terms

Michael Strike: Where is the link for the terms please?

Jaye: Link Removed ( Old/Invalid)

Michael Strike: Where is the part you are referring to please.

Jaye: scroll down to bonus terms

Jaye: it is the 6th term

Michael Strike: It says any winning made on games that are excluded from the wagering requirement will be void, which means worst case scenario, I fofeited any money from blackjack,.

Jaye: Any wagers made on games that are excluded from the wagering requirement before the wagering requirement is completed will result in the bonus and any winnings being void.

Jaye: any winnings

Michael Strike: WHen can I speak to a supervisor.

Jaye: an email today would be great, or this time tomorrow the supervisor will be in.

Michael Strike: So this is because I played a hand of blackjack that you are saying $46,000 is forfeit?

Michael Strike: This is amazingly ridiculous, Im sorry.

Jaye: These are the terms of the bonus you claimed, any wagering made on games excluded, results in voided winnings.

Jaye: The decision has been made by management.

Michael Strike: What was the balance that they forfeited please?>

Jaye: $46,034.44

Michael Strike: Who do I email please?

Jaye: support@clubworldcasinos.com

Jaye: please put in the subject line FAO: management

Jaye: i will make sure it gets forwarded for you

Michael Strike: THank you for your help, I will do that... I have a feeling this is going to be a long difficult struggle.

Jaye: your welcome
 
Hi Michael - did you play blackjack first - and then play slots with the winnings? How much BJ did you play?

And if this is the case, why did you play BJ with a slots bonus?
 
No, I played the slots first... I didnt realize I wasnt past my wagering requirement limit yet.... This is a fantastic failure of epic proportions... I played a few hands, not much. I won all my money in the slot machines.

The blackjack didnt even count towards my wagering requirement for the bonus!
 
Strictly speaking, if this is a slots only bonus you should not play any other game before completing wagering requirements. That said, the casino should also take a hard look at whether the player in question had purposely decided to use the whole bonus to increase his/her bankroll before playing slots and grinding out wagering requirements.

As for the suggestion by Michael that only the BJ winnings be removed I beg to differ. If a sizable amount was won on BJ the bankroll would have increased and bigger bets would have been made on the slots resulting in greater winnings as in this case. However, if say only a couple of BJ bets say only @$5 per bet this makes no big difference to Michael's pattern of betting and can be regarded as taking a break from slot play with no real intention to profit from table games.
 
imo, CWC should pay the player all of the winnings (minus anything won from blackjack) if blackjack was played after winning all of the money from slots...

If you built up your balance by playing BJ first (or at any time before winning this massive amount) then by all means they're doing the right thing. eg:

started out playing slots
balance got low, so go play blackjack
win some more money playing blackjack
go back to slots and win a ton of money

etc


side note: I thought you could see how much playthrough you still had in the cashier's section? I know hindsight is 20/20, but you should have checked first.
 
If you played BJ on the very first hands to get a big balance to play the slot machines, I could understand CW's decision, but if you played lots and lots of slots first, and then just played some hands of BJ without thinking, CW's decision is utterly ridicilous, IMO.
 
No, I played the slots first... I didnt realize I wasnt past my wagering requirement limit yet.... This is a fantastic failure of epic proportions... I played a few hands, not much. I won all my money in the slot machines.

The blackjack didnt even count towards my wagering requirement for the bonus!

Hmm,

So I assume you didnt go to the cashier to have a look at the playthrough counter. However, you now say that you realsie that BJ play didnt count towards WRs.

We can also ask CW as to when you played those hands of BJ. Was it near the end of your WRs which would lend credence to your claim that you thought WRs were met.
 
Guys... Honestly... I am not really sure. I am new to online gaming. I DID play Blackjack... After I won $50,000 I even played a few $100 hands. I only deposited $150 from my credit card, as far as I remember, I went straight to the slots. I'm 90% sure... All I know is that I feel very, very cheated.
 
it makes me sick everytime i see a person take a slot bonus and play a different games other than slots..and then bit** and moan about how they did nothing wrong...WHY WHY WHY do u people keep doing that...

if by chance i take a bonus...i make sure to stay away from all other games and slot jackpots...if i make playthrough i go to the live chat and ask can i play video poker now...if they say yes i have that chat session mailed to my email to bring it back to them later.....i always go to chat to claim a bonus if i take one and save the chat for if i win or lose if i lose all my money i go to my email and delete that chat if i win i keep the chat until i am paid..

and like it was said earlier in the cashier u can see what games u can and cannot play and how much playthrough u have left to wager..

if i was the casino i would not pay a dime..i use to agree with the player when these sort of things happened..but i see this "MISTAKE" happen to often..
 
imo, CWC should pay the player all of the winnings (minus anything won from blackjack) if blackjack was played after winning all of the money from slots...

If you built up your balance by playing BJ first (or at any time before winning this massive amount) then by all means they're doing the right thing. eg:

started out playing slots
balance got low, so go play blackjack
win some more money playing blackjack
go back to slots and win a ton of money

etc


side note: I thought you could see how much playthrough you still had in the cashier's section? I know hindsight is 20/20, but you should have checked first.
firstly the terms state that those winning wagers will be removed so it makes no difference, they have to stick to their terms. Whats the logic in not doing so?

Secondly playing blackjack, and then playing slots, I dont see the advantage anyway, as all the accumelated winnings form the blackjack play will be removed. Starting with a higher balance doesnt give you any extra advantage!
 
Ofcourse it does. Enables you to make higher bets on slots, than you would otherwise be able/willing to.
 
Ofcourse it does. Enables you to make higher bets on slots, than you would otherwise be able/willing to.
Why does it enable higher bets? You cvan bet whatever you want.

If you get 150 into your account. Put it all on blackjack. you now have 300, 150 of it will never be able to be cashed out.

wheres the gain?
 
Starting with a higher balance doesnt give you any extra advantage!

honestly, wtf are you smoking? :)

Of course it gives you an advantage, in the form of spinning at much higher stakes due to the high balance.

Say you deposited $100. You're not going to spin @ $10+ a spin, are you?

Even if you did, you only have (at minimum) 10 spins in order to win something.

So instead, you go play some blackjack and raise your balance up to $1,000.

Then you take that $1,000 to the slots and now you have 100 spins in which to hit something.

See the advantage?
 
You see the problems bonuses can cause. Now you got $150 tied in and the casino got $150 tied (if 100% bonus) also. But they get to keep all the winnings. I dunno even know if they got to put the jackpot back. Since it was "WON" and forfeited. Yep that casino got alot of muscle with their bonuses. Their terms stated any "Winnings" made off a non slot game will be forfeit. Not the entire casino balance. But they can make up anything they feel and not pay you. IMHO $150 of your own money was enough to get you going. You didn't need $150 of their money. I may understand if you had $20 and used $20 of theres. But at a B&M casino I can got sit at the $1 or $3 BJ table all night with $150. Its goes to show you. Greed is a MF!
 
honestly, wtf are you smoking? :)

Of course it gives you an advantage, in the form of spinning at much higher stakes due to the high balance.

Say you deposited $100. You're not going to spin @ $10+ a spin, are you?

Even if you did, you only have (at minimum) 10 spins in order to win something.

So instead, you go play some blackjack and raise your balance up to $1,000.

Then you take that $1,000 to the slots and now you have 100 spins in which to hit something.

See the advantage?
No! makes no sense to me at all. thats not an "advantage" that you want to bet higher.

Why wouldnt you bet your whole balance all at once?

Again, you dont have a higher chance. It makes absolutely no sense. There is no "extra chance" winning more with more bets.

I dont smoke :lolup:
 
No! makes no sense to me at all. thats not an "advantage" that you want to bet higher.

Why wouldnt you bet your whole balance all at once?

Again, you dont have a higher chance. It makes absolutely no sense. There is no "extra chance" winning more with more bets.

I dont smoke :lolup:

no you don't have an extra chance of winning anything, but as the number of spins you make increases, the probability of hitting something big increases as well.

Capiche?

:)
 
no you don't have an extra chance of winning anything, but as the number of spins you make increases, the probability of hitting something big increases as well.

Capiche?

:)
No, not at all. it doesnt increase your chance at all of winning more. You may get bigger wins, but so what, your losses will be greater too. That 1K will be removed whatever.
 
Sorry this happened to you but....

You must and I repeat must read the terms and condtions of any bonus you take before you sign up for it. What you are describing happens all the time. People don't take the time to read the terms and conditions.

Normally they confiscate any winnings you have had on either non qualifing games and qualifying games leaving you with your original deposit and then even deduct losses out of your own money.

Don't feel like the lone ranger. It happened to me too. My wife was playing some pumkin slot game and wagered 5 on it. The win was 1900. She lost all of that plus anything else she and I may have wagered on either slots or craps or roulette. I had orginally deposited 200 and ended up with 40 after they reconfigured the account regarding the penalty. penalty was all winnings on any game and any of my own money that I had lost.

FOLKS---read the terms and conditions !!
 
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