mstrike1978 VS Club World Casino ($46,034.44)

Status
Not open for further replies.

mstrike1978

Dormant account
Joined
Dec 21, 2009
Location
Neenah, WI
I am having the worst day of my life. This morning, Club World Casino confiscated all of my winnings, even my DEPOSIT! Read below... I need some serious help help people... The worst part is, I only played a few hands of blackjack...

Please wait for a site operator to respond.

You are now chatting with 'Jaye'

Jaye: Hello, how are you today?

Michael Strike: Ok, I need help please.

Jaye: ok, i haved checked your account.

Michael Strike: Why does my balance read zero? I had $46000.

Jaye: The management have removed the winnings as Blackjack was played, and you claimed a SLOTS only bonus.

Jaye: All bonuses carry a wagering requirement that is to be completed on a specific selection of games. Any wagers made on games that are excluded from the wagering requirement before the wagering requirement is completed will result in the bonus and any winnings being void. The player must be aware of and accept these terms and conditions before playing the bonus.

Michael Strike: They can keep any blackjack winnings.

Michael Strike: But I made 46000 on slot machines.

Jaye: When you claim a bonus, you have to meet the playthrough on the games allowed only,

Jaye: as you played blackjack and won, you then used these winnings to play slots, unfortunately this has voided the win

Michael Strike: I need to speak with a supervisor please....

Michael Strike: I did not see anything that said that and we are talking about a lot of money.

Jaye: unfortunately there is not one available at the moment, if you can email in i will forward the email to management for you.

Jaye: But the bonus terms were broken

Jaye: and it is the players responibility to read the terms

Michael Strike: Where is the link for the terms please?

Jaye: Link Removed ( Old/Invalid)

Michael Strike: Where is the part you are referring to please.

Jaye: scroll down to bonus terms

Jaye: it is the 6th term

Michael Strike: It says any winning made on games that are excluded from the wagering requirement will be void, which means worst case scenario, I fofeited any money from blackjack,.

Jaye: Any wagers made on games that are excluded from the wagering requirement before the wagering requirement is completed will result in the bonus and any winnings being void.

Jaye: any winnings

Michael Strike: WHen can I speak to a supervisor.

Jaye: an email today would be great, or this time tomorrow the supervisor will be in.

Michael Strike: So this is because I played a hand of blackjack that you are saying $46,000 is forfeit?

Michael Strike: This is amazingly ridiculous, Im sorry.

Jaye: These are the terms of the bonus you claimed, any wagering made on games excluded, results in voided winnings.

Jaye: The decision has been made by management.

Michael Strike: What was the balance that they forfeited please?>

Jaye: $46,034.44

Michael Strike: Who do I email please?

Jaye: [email protected]

Jaye: please put in the subject line FAO: management

Jaye: i will make sure it gets forwarded for you

Michael Strike: THank you for your help, I will do that... I have a feeling this is going to be a long difficult struggle.

Jaye: your welcome
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hi Michael - did you play blackjack first - and then play slots with the winnings? How much BJ did you play?

And if this is the case, why did you play BJ with a slots bonus?
 

mstrike1978

Dormant account
Joined
Dec 21, 2009
Location
Neenah, WI
No, I played the slots first... I didnt realize I wasnt past my wagering requirement limit yet.... This is a fantastic failure of epic proportions... I played a few hands, not much. I won all my money in the slot machines.

The blackjack didnt even count towards my wagering requirement for the bonus!
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Strictly speaking, if this is a slots only bonus you should not play any other game before completing wagering requirements. That said, the casino should also take a hard look at whether the player in question had purposely decided to use the whole bonus to increase his/her bankroll before playing slots and grinding out wagering requirements.

As for the suggestion by Michael that only the BJ winnings be removed I beg to differ. If a sizable amount was won on BJ the bankroll would have increased and bigger bets would have been made on the slots resulting in greater winnings as in this case. However, if say only a couple of BJ bets say only @$5 per bet this makes no big difference to Michael's pattern of betting and can be regarded as taking a break from slot play with no real intention to profit from table games.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
imo, CWC should pay the player all of the winnings (minus anything won from blackjack) if blackjack was played after winning all of the money from slots...

If you built up your balance by playing BJ first (or at any time before winning this massive amount) then by all means they're doing the right thing. eg:

started out playing slots
balance got low, so go play blackjack
win some more money playing blackjack
go back to slots and win a ton of money

etc


side note: I thought you could see how much playthrough you still had in the cashier's section? I know hindsight is 20/20, but you should have checked first.
 

Pulver

Senior Member
webmeister
PABaccred
Joined
Aug 5, 2009
Location
Tellus
If you played BJ on the very first hands to get a big balance to play the slot machines, I could understand CW's decision, but if you played lots and lots of slots first, and then just played some hands of BJ without thinking, CW's decision is utterly ridicilous, IMO.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
No, I played the slots first... I didnt realize I wasnt past my wagering requirement limit yet.... This is a fantastic failure of epic proportions... I played a few hands, not much. I won all my money in the slot machines.

The blackjack didnt even count towards my wagering requirement for the bonus!

Hmm,

So I assume you didnt go to the cashier to have a look at the playthrough counter. However, you now say that you realsie that BJ play didnt count towards WRs.

We can also ask CW as to when you played those hands of BJ. Was it near the end of your WRs which would lend credence to your claim that you thought WRs were met.
 

mstrike1978

Dormant account
Joined
Dec 21, 2009
Location
Neenah, WI
Guys... Honestly... I am not really sure. I am new to online gaming. I DID play Blackjack... After I won $50,000 I even played a few $100 hands. I only deposited $150 from my credit card, as far as I remember, I went straight to the slots. I'm 90% sure... All I know is that I feel very, very cheated.
 

CURTSONLYLOVE10

Registered
Joined
Jul 28, 2009
Location
NEW YORK
it makes me sick everytime i see a person take a slot bonus and play a different games other than slots..and then bit** and moan about how they did nothing wrong...WHY WHY WHY do u people keep doing that...

if by chance i take a bonus...i make sure to stay away from all other games and slot jackpots...if i make playthrough i go to the live chat and ask can i play video poker now...if they say yes i have that chat session mailed to my email to bring it back to them later.....i always go to chat to claim a bonus if i take one and save the chat for if i win or lose if i lose all my money i go to my email and delete that chat if i win i keep the chat until i am paid..

and like it was said earlier in the cashier u can see what games u can and cannot play and how much playthrough u have left to wager..

if i was the casino i would not pay a dime..i use to agree with the player when these sort of things happened..but i see this "MISTAKE" happen to often..
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
imo, CWC should pay the player all of the winnings (minus anything won from blackjack) if blackjack was played after winning all of the money from slots...

If you built up your balance by playing BJ first (or at any time before winning this massive amount) then by all means they're doing the right thing. eg:

started out playing slots
balance got low, so go play blackjack
win some more money playing blackjack
go back to slots and win a ton of money

etc


side note: I thought you could see how much playthrough you still had in the cashier's section? I know hindsight is 20/20, but you should have checked first.
firstly the terms state that those winning wagers will be removed so it makes no difference, they have to stick to their terms. Whats the logic in not doing so?

Secondly playing blackjack, and then playing slots, I dont see the advantage anyway, as all the accumelated winnings form the blackjack play will be removed. Starting with a higher balance doesnt give you any extra advantage!
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
Ofcourse it does. Enables you to make higher bets on slots, than you would otherwise be able/willing to.
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
Ofcourse it does. Enables you to make higher bets on slots, than you would otherwise be able/willing to.
Why does it enable higher bets? You cvan bet whatever you want.

If you get 150 into your account. Put it all on blackjack. you now have 300, 150 of it will never be able to be cashed out.

wheres the gain?
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Starting with a higher balance doesnt give you any extra advantage!

honestly, wtf are you smoking? :)

Of course it gives you an advantage, in the form of spinning at much higher stakes due to the high balance.

Say you deposited $100. You're not going to spin @ $10+ a spin, are you?

Even if you did, you only have (at minimum) 10 spins in order to win something.

So instead, you go play some blackjack and raise your balance up to $1,000.

Then you take that $1,000 to the slots and now you have 100 spins in which to hit something.

See the advantage?
 

Richard

Banned User
Joined
Dec 14, 2009
Location
New Orleans
You see the problems bonuses can cause. Now you got $150 tied in and the casino got $150 tied (if 100% bonus) also. But they get to keep all the winnings. I dunno even know if they got to put the jackpot back. Since it was "WON" and forfeited. Yep that casino got alot of muscle with their bonuses. Their terms stated any "Winnings" made off a non slot game will be forfeit. Not the entire casino balance. But they can make up anything they feel and not pay you. IMHO $150 of your own money was enough to get you going. You didn't need $150 of their money. I may understand if you had $20 and used $20 of theres. But at a B&M casino I can got sit at the $1 or $3 BJ table all night with $150. Its goes to show you. Greed is a MF!
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
honestly, wtf are you smoking? :)

Of course it gives you an advantage, in the form of spinning at much higher stakes due to the high balance.

Say you deposited $100. You're not going to spin @ $10+ a spin, are you?

Even if you did, you only have (at minimum) 10 spins in order to win something.

So instead, you go play some blackjack and raise your balance up to $1,000.

Then you take that $1,000 to the slots and now you have 100 spins in which to hit something.

See the advantage?
No! makes no sense to me at all. thats not an "advantage" that you want to bet higher.

Why wouldnt you bet your whole balance all at once?

Again, you dont have a higher chance. It makes absolutely no sense. There is no "extra chance" winning more with more bets.

I dont smoke :lolup:
 
Status
Not open for further replies.
Top