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mstrike1978 VS Club World Casino ($46,034.44)

Discussion in 'Casino Complaints - Bonus Issues' started by mstrike1978, Dec 21, 2009.

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    Dec 21, 2009
  1. mstrike1978

    mstrike1978 Dormant account

    Occupation:
    IT
    Location:
    Neenah, WI
    I am having the worst day of my life. This morning, Club World Casino confiscated all of my winnings, even my DEPOSIT! Read below... I need some serious help help people... The worst part is, I only played a few hands of blackjack...

    Please wait for a site operator to respond.

    You are now chatting with 'Jaye'

    Jaye: Hello, how are you today?

    Michael Strike: Ok, I need help please.

    Jaye: ok, i haved checked your account.

    Michael Strike: Why does my balance read zero? I had $46000.

    Jaye: The management have removed the winnings as Blackjack was played, and you claimed a SLOTS only bonus.

    Jaye: All bonuses carry a wagering requirement that is to be completed on a specific selection of games. Any wagers made on games that are excluded from the wagering requirement before the wagering requirement is completed will result in the bonus and any winnings being void. The player must be aware of and accept these terms and conditions before playing the bonus.

    Michael Strike: They can keep any blackjack winnings.

    Michael Strike: But I made 46000 on slot machines.

    Jaye: When you claim a bonus, you have to meet the playthrough on the games allowed only,

    Jaye: as you played blackjack and won, you then used these winnings to play slots, unfortunately this has voided the win

    Michael Strike: I need to speak with a supervisor please....

    Michael Strike: I did not see anything that said that and we are talking about a lot of money.

    Jaye: unfortunately there is not one available at the moment, if you can email in i will forward the email to management for you.

    Jaye: But the bonus terms were broken

    Jaye: and it is the players responibility to read the terms

    Michael Strike: Where is the link for the terms please?

    Jaye: You must register/login in order to see the link.

    Michael Strike: Where is the part you are referring to please.

    Jaye: scroll down to bonus terms

    Jaye: it is the 6th term

    Michael Strike: It says any winning made on games that are excluded from the wagering requirement will be void, which means worst case scenario, I fofeited any money from blackjack,.

    Jaye: Any wagers made on games that are excluded from the wagering requirement before the wagering requirement is completed will result in the bonus and any winnings being void.

    Jaye: any winnings

    Michael Strike: WHen can I speak to a supervisor.

    Jaye: an email today would be great, or this time tomorrow the supervisor will be in.

    Michael Strike: So this is because I played a hand of blackjack that you are saying $46,000 is forfeit?

    Michael Strike: This is amazingly ridiculous, Im sorry.

    Jaye: These are the terms of the bonus you claimed, any wagering made on games excluded, results in voided winnings.

    Jaye: The decision has been made by management.

    Michael Strike: What was the balance that they forfeited please?>

    Jaye: $46,034.44

    Michael Strike: Who do I email please?

    Jaye: This email is not visible to you.

    Jaye: please put in the subject line FAO: management

    Jaye: i will make sure it gets forwarded for you

    Michael Strike: THank you for your help, I will do that... I have a feeling this is going to be a long difficult struggle.

    Jaye: your welcome
     
  2. Dec 21, 2009
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi Michael - did you play blackjack first - and then play slots with the winnings? How much BJ did you play?

    And if this is the case, why did you play BJ with a slots bonus?
     
  4. Dec 21, 2009
  5. mstrike1978

    mstrike1978 Dormant account

    Occupation:
    IT
    Location:
    Neenah, WI
    No, I played the slots first... I didnt realize I wasnt past my wagering requirement limit yet.... This is a fantastic failure of epic proportions... I played a few hands, not much. I won all my money in the slot machines.

    The blackjack didnt even count towards my wagering requirement for the bonus!
     
  6. Dec 21, 2009
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Strictly speaking, if this is a slots only bonus you should not play any other game before completing wagering requirements. That said, the casino should also take a hard look at whether the player in question had purposely decided to use the whole bonus to increase his/her bankroll before playing slots and grinding out wagering requirements.

    As for the suggestion by Michael that only the BJ winnings be removed I beg to differ. If a sizable amount was won on BJ the bankroll would have increased and bigger bets would have been made on the slots resulting in greater winnings as in this case. However, if say only a couple of BJ bets say only @$5 per bet this makes no big difference to Michael's pattern of betting and can be regarded as taking a break from slot play with no real intention to profit from table games.
     
  8. Dec 21, 2009
  9. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    imo, CWC should pay the player all of the winnings (minus anything won from blackjack) if blackjack was played after winning all of the money from slots...

    If you built up your balance by playing BJ first (or at any time before winning this massive amount) then by all means they're doing the right thing. eg:

    started out playing slots
    balance got low, so go play blackjack
    win some more money playing blackjack
    go back to slots and win a ton of money

    etc


    side note: I thought you could see how much playthrough you still had in the cashier's section? I know hindsight is 20/20, but you should have checked first.
     
  10. Dec 21, 2009
  11. mstrike1978

    mstrike1978 Dormant account

    Occupation:
    IT
    Location:
    Neenah, WI
    Guys, the balance came from a $15 pull on seven and stripes. $50,000. I HIT THE JACKPOT.... And then they took it all away.
     
  12. Dec 21, 2009
  13. Pulver

    Pulver Senior Member PABaccred webmeister

    Occupation:
    Technical
    Location:
    Tellus
    If you played BJ on the very first hands to get a big balance to play the slot machines, I could understand CW's decision, but if you played lots and lots of slots first, and then just played some hands of BJ without thinking, CW's decision is utterly ridicilous, IMO.
     
  14. Dec 21, 2009
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Hmm,

    So I assume you didnt go to the cashier to have a look at the playthrough counter. However, you now say that you realsie that BJ play didnt count towards WRs.

    We can also ask CW as to when you played those hands of BJ. Was it near the end of your WRs which would lend credence to your claim that you thought WRs were met.
     
  16. Dec 21, 2009
  17. mstrike1978

    mstrike1978 Dormant account

    Occupation:
    IT
    Location:
    Neenah, WI
    Guys... Honestly... I am not really sure. I am new to online gaming. I DID play Blackjack... After I won $50,000 I even played a few $100 hands. I only deposited $150 from my credit card, as far as I remember, I went straight to the slots. I'm 90% sure... All I know is that I feel very, very cheated.
     
  18. Dec 21, 2009
  19. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    It is possible for a player to make a mistake. :what:

    The fact is the terms clearly state " winnings" from the wagers will be void. It makes absolutely no difference when blackjack was played.
     
    1 person likes this.
  20. Dec 21, 2009
  21. CURTSONLYLOVE10

    CURTSONLYLOVE10 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    NEW YORK
    it makes me sick everytime i see a person take a slot bonus and play a different games other than slots..and then bit** and moan about how they did nothing wrong...WHY WHY WHY do u people keep doing that...

    if by chance i take a bonus...i make sure to stay away from all other games and slot jackpots...if i make playthrough i go to the live chat and ask can i play video poker now...if they say yes i have that chat session mailed to my email to bring it back to them later.....i always go to chat to claim a bonus if i take one and save the chat for if i win or lose if i lose all my money i go to my email and delete that chat if i win i keep the chat until i am paid..

    and like it was said earlier in the cashier u can see what games u can and cannot play and how much playthrough u have left to wager..

    if i was the casino i would not pay a dime..i use to agree with the player when these sort of things happened..but i see this "MISTAKE" happen to often..
     
  22. Dec 21, 2009
  23. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    Argh not another one of those....makes my stomach turn !
     
  24. Dec 21, 2009
  25. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    firstly the terms state that those winning wagers will be removed so it makes no difference, they have to stick to their terms. Whats the logic in not doing so?

    Secondly playing blackjack, and then playing slots, I dont see the advantage anyway, as all the accumelated winnings form the blackjack play will be removed. Starting with a higher balance doesnt give you any extra advantage!
     
  26. Dec 21, 2009
  27. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    Ofcourse it does. Enables you to make higher bets on slots, than you would otherwise be able/willing to.
     
  28. Dec 21, 2009
  29. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Why does it enable higher bets? You cvan bet whatever you want.

    If you get 150 into your account. Put it all on blackjack. you now have 300, 150 of it will never be able to be cashed out.

    wheres the gain?
     
  30. Dec 21, 2009
  31. CURTSONLYLOVE10

    CURTSONLYLOVE10 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    NEW YORK
    What exactly r u refering to?
     
  32. Dec 21, 2009
  33. mstrike1978

    mstrike1978 Dormant account

    Occupation:
    IT
    Location:
    Neenah, WI
    So should I ask for a report as to my gaming for any potential recourse?
     
  34. Dec 21, 2009
  35. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    honestly, wtf are you smoking? :)

    Of course it gives you an advantage, in the form of spinning at much higher stakes due to the high balance.

    Say you deposited $100. You're not going to spin @ $10+ a spin, are you?

    Even if you did, you only have (at minimum) 10 spins in order to win something.

    So instead, you go play some blackjack and raise your balance up to $1,000.

    Then you take that $1,000 to the slots and now you have 100 spins in which to hit something.

    See the advantage?
     
    1 person likes this.
  36. Dec 21, 2009
  37. Richard

    Richard Banned User

    Occupation:
    Trying
    Location:
    New Orleans
    You see the problems bonuses can cause. Now you got $150 tied in and the casino got $150 tied (if 100% bonus) also. But they get to keep all the winnings. I dunno even know if they got to put the jackpot back. Since it was "WON" and forfeited. Yep that casino got alot of muscle with their bonuses. Their terms stated any "Winnings" made off a non slot game will be forfeit. Not the entire casino balance. But they can make up anything they feel and not pay you. IMHO $150 of your own money was enough to get you going. You didn't need $150 of their money. I may understand if you had $20 and used $20 of theres. But at a B&M casino I can got sit at the $1 or $3 BJ table all night with $150. Its goes to show you. Greed is a MF!
     
  38. Dec 21, 2009
  39. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    No! makes no sense to me at all. thats not an "advantage" that you want to bet higher.

    Why wouldnt you bet your whole balance all at once?

    Again, you dont have a higher chance. It makes absolutely no sense. There is no "extra chance" winning more with more bets.

    I dont smoke :lolup:
     
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