mstrike1978
Dormant account
- Joined
- Dec 21, 2009
- Location
- Neenah, WI
I am having the worst day of my life. This morning, Club World Casino confiscated all of my winnings, even my DEPOSIT! Read below... I need some serious help help people... The worst part is, I only played a few hands of blackjack...
Please wait for a site operator to respond.
You are now chatting with 'Jaye'
Jaye: Hello, how are you today?
Michael Strike: Ok, I need help please.
Jaye: ok, i haved checked your account.
Michael Strike: Why does my balance read zero? I had $46000.
Jaye: The management have removed the winnings as Blackjack was played, and you claimed a SLOTS only bonus.
Jaye: All bonuses carry a wagering requirement that is to be completed on a specific selection of games. Any wagers made on games that are excluded from the wagering requirement before the wagering requirement is completed will result in the bonus and any winnings being void. The player must be aware of and accept these terms and conditions before playing the bonus.
Michael Strike: They can keep any blackjack winnings.
Michael Strike: But I made 46000 on slot machines.
Jaye: When you claim a bonus, you have to meet the playthrough on the games allowed only,
Jaye: as you played blackjack and won, you then used these winnings to play slots, unfortunately this has voided the win
Michael Strike: I need to speak with a supervisor please....
Michael Strike: I did not see anything that said that and we are talking about a lot of money.
Jaye: unfortunately there is not one available at the moment, if you can email in i will forward the email to management for you.
Jaye: But the bonus terms were broken
Jaye: and it is the players responibility to read the terms
Michael Strike: Where is the link for the terms please?
Jaye: Link Removed ( Old/Invalid)
Michael Strike: Where is the part you are referring to please.
Jaye: scroll down to bonus terms
Jaye: it is the 6th term
Michael Strike: It says any winning made on games that are excluded from the wagering requirement will be void, which means worst case scenario, I fofeited any money from blackjack,.
Jaye: Any wagers made on games that are excluded from the wagering requirement before the wagering requirement is completed will result in the bonus and any winnings being void.
Jaye: any winnings
Michael Strike: WHen can I speak to a supervisor.
Jaye: an email today would be great, or this time tomorrow the supervisor will be in.
Michael Strike: So this is because I played a hand of blackjack that you are saying $46,000 is forfeit?
Michael Strike: This is amazingly ridiculous, Im sorry.
Jaye: These are the terms of the bonus you claimed, any wagering made on games excluded, results in voided winnings.
Jaye: The decision has been made by management.
Michael Strike: What was the balance that they forfeited please?>
Jaye: $46,034.44
Michael Strike: Who do I email please?
Jaye: support@clubworldcasinos.com
Jaye: please put in the subject line FAO: management
Jaye: i will make sure it gets forwarded for you
Michael Strike: THank you for your help, I will do that... I have a feeling this is going to be a long difficult struggle.
Jaye: your welcome
Please wait for a site operator to respond.
You are now chatting with 'Jaye'
Jaye: Hello, how are you today?
Michael Strike: Ok, I need help please.
Jaye: ok, i haved checked your account.
Michael Strike: Why does my balance read zero? I had $46000.
Jaye: The management have removed the winnings as Blackjack was played, and you claimed a SLOTS only bonus.
Jaye: All bonuses carry a wagering requirement that is to be completed on a specific selection of games. Any wagers made on games that are excluded from the wagering requirement before the wagering requirement is completed will result in the bonus and any winnings being void. The player must be aware of and accept these terms and conditions before playing the bonus.
Michael Strike: They can keep any blackjack winnings.
Michael Strike: But I made 46000 on slot machines.
Jaye: When you claim a bonus, you have to meet the playthrough on the games allowed only,
Jaye: as you played blackjack and won, you then used these winnings to play slots, unfortunately this has voided the win
Michael Strike: I need to speak with a supervisor please....
Michael Strike: I did not see anything that said that and we are talking about a lot of money.
Jaye: unfortunately there is not one available at the moment, if you can email in i will forward the email to management for you.
Jaye: But the bonus terms were broken
Jaye: and it is the players responibility to read the terms
Michael Strike: Where is the link for the terms please?
Jaye: Link Removed ( Old/Invalid)
Michael Strike: Where is the part you are referring to please.
Jaye: scroll down to bonus terms
Jaye: it is the 6th term
Michael Strike: It says any winning made on games that are excluded from the wagering requirement will be void, which means worst case scenario, I fofeited any money from blackjack,.
Jaye: Any wagers made on games that are excluded from the wagering requirement before the wagering requirement is completed will result in the bonus and any winnings being void.
Jaye: any winnings
Michael Strike: WHen can I speak to a supervisor.
Jaye: an email today would be great, or this time tomorrow the supervisor will be in.
Michael Strike: So this is because I played a hand of blackjack that you are saying $46,000 is forfeit?
Michael Strike: This is amazingly ridiculous, Im sorry.
Jaye: These are the terms of the bonus you claimed, any wagering made on games excluded, results in voided winnings.
Jaye: The decision has been made by management.
Michael Strike: What was the balance that they forfeited please?>
Jaye: $46,034.44
Michael Strike: Who do I email please?
Jaye: support@clubworldcasinos.com
Jaye: please put in the subject line FAO: management
Jaye: i will make sure it gets forwarded for you
Michael Strike: THank you for your help, I will do that... I have a feeling this is going to be a long difficult struggle.
Jaye: your welcome