I'd like to add a note here that the OP has tried the PAB route but as of last week Mr Green / Redbet folks are telling us they won't be discussing player complaints.
They say that any player with a complaint is asked to go to them directly -- as if they haven't already done that -- or follow the Terms regarding complaints which usually means to go to their designated ADR.
The impact and result of this "talk to the hand" position of theirs is being assessed and the appropriate action will be taken in due course.
There is no reason having a rep if they refuse to discuss player complaints, other than that its for promotions. I don't think they should be allowed one without the other.
This is my response to them
Jess
Hi Colin, how are you?
How can I help
Colin :
Hi Jess, could you close my account please
Jess
Of course I can assist with this sorry to hear you wish to do this. May I ask do you feel you are in control of your gambling?
Colin :
Yes, it isn't for responsible gambling reasons
Jess
Ok can I ask for the reason please and also can you tell me which option is best for you from the below :
Time out – With this option we offer you to temporarily block your account for any period between 24 hours and 6 weeks. Your account will be automatically re-opened after this period has elapsed.
Temporary closure – This kind of closure applies to customers who do not have issues with their gambling habits. With this option the account would be closed until you wish to re-open the account. If you would like re-open the account, you are requested to contact our customer service and the account will be re-opened.
Colin :
Temporary closure
As of last week you are not discussing player complaints with third parties, so I feel uneasy that if I have a complaint it can only be looked at by your ADR rather than me having the choice
Jess
This has been done for you and will be confirmed by email shortly