- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
Any word about bringing down those 90 cent minimums?
Monaco Aces - New Viaden Casino - passed BoF
- Thread starter The Dude
- Start date
- Joined
- Apr 2, 2007
- Location
- Belarus
That was me. Nice hit. After which in short order I scored an additional 4k hit in Keno, played a bit more and ended up with a 15k balance. Started out with small deposits so lucky day. I requested payout on Nov 11, but the document verification is still pending as of now. However, the funds were left in my account, not flushed, and I gave in to the temptation to play just a "little bit more". Brought my balance down a fair bit, but got another very lucky Keno hit to the tune of 8.2k. Ended up finally with a 13k balance and decided to stop playing until I found out whether I'm actually going to see my winnings as this is a new casino and not meister-certified yet. Haven't heard anything from Support today. They said the manager will be in touch during business hours but that was some days ago...
Well, the Keno is certainly the best Keno I've every played - obviously, huhThe slots are pretty good, though the max bet is only 5.25, which for me is too low, I like to bet higher than that. That's actually why I ended up playing the Keno, it allows higher bets, and has about 92% payout percentage based on the Wizard's calculator. Good enough for a Keno if you enjoy the game type.
One thing I don't like about trying out a new casino, is that you can never be absolutely sure that you'll ever see your winnings. Let's hope this goes smoothly..will keep you posted.
Congratulations on your win! You can request your account to be suspended until we send the money to your bank account. Sorry, we can't just flush the funds, unfortunately. Your documents still under review by the Money Laundering Reporting Officer. They promised to get back to us today.
More likely there will be two versions of every slot game: lower bet and higher bets. Sorry, right now I don't have information when it will be done. But I hope it will be done very soon.
Cheers!
Viktar.
- Joined
- Dec 15, 2009
- Location
- UK
I received my first withdrawl (half of my large win) this morning, almost instantly after being processed. Big thumbs up. I am going to have a play around with the other bit and check out all the slots.
- Joined
- Apr 17, 2010
- Location
- Turn around...
- Joined
- Jul 12, 2011
- Location
- EU
Hopefully thats not the outcome.
Playing Keno is generally not considered a very good money laundering method..hehe
It's been 7 days since my withdrawal request..hopefully tomorrow we hear some good news here!
- Joined
- Oct 24, 2012
- Location
- Isle of Man
HI Randomness,
be assured that you will receive your money if all checks are positive. Unfortunately or fortunately it is not in our hands how long it takes the money laundring officers to check your situation. Please understand that sometimes this might result as annoying but it is also for the good and safety of our players that these controls get done.
Anway congrats to the nice win.
- Joined
- Jul 22, 2006
- Location
- north
Just a quick post to say I had a very positive 1st experience with this casino.
Registration was simple, 1st deposit went in without any hiccups and the deposit bonus was easy to claim. Tracking wagering requirements and looking at play history were straightforward. I pm'ed the two CM contacts with a question Saturday night and both had replied by the time I got up Sunday. Made a withdrawal last night and the funds were in my Moneybookers account within 4 hours!
Constructive criticism - bonus rounds on some of the slot games could be more exciting, and there should be better explanations of the bonus games rules in the paytables.
Registration was simple, 1st deposit went in without any hiccups and the deposit bonus was easy to claim. Tracking wagering requirements and looking at play history were straightforward. I pm'ed the two CM contacts with a question Saturday night and both had replied by the time I got up Sunday. Made a withdrawal last night and the funds were in my Moneybookers account within 4 hours!
Constructive criticism - bonus rounds on some of the slot games could be more exciting, and there should be better explanations of the bonus games rules in the paytables.
- Joined
- Dec 15, 2009
- Location
- UK
I received the 2nd and final half of my large withdrawl today (I chose to reverse half of it to play again, I got the first half very quickly last week). Very good service and thumbs up. Some of the slots here are very entertaining, I will be making another deposit tonight or tomorrow to play again for sure. Monaco aces, Viktar and the team provide 1st class service.
Scatters.
Scatters.
- Joined
- Apr 2, 2007
- Location
- Belarus
Thank you for your response, mate
There was a delay with players' payments, but now we are back on the track All payments are approved and will be processed very soon!
Cheers!
Viktar.
There was a delay with players' payments, but now we are back on the track
All payments are approved and will be processed very soon!Cheers!
Viktar.
- Joined
- Jul 12, 2011
- Location
- EU
Here's an update on my Keno winnings: I received the 13k eur payment today, two weeks after I'd requested the withdrawal and submitted the required documents.
- Joined
- Apr 2, 2007
- Location
- Belarus
Thanks for the update.
Just to mention: most of the ime the situation was not in our hands. All verification procedures were done in time, but it took too long for our MLRO to decide if the player was "approved" or not.
After their decision we processed the payment almost immediately. And it also took about a week to arrive into player's bank account.
I'm sorry for the inconveniences.
Cheers!
Viktar.
Just to mention: most of the ime the situation was not in our hands. All verification procedures were done in time, but it took too long for our MLRO to decide if the player was "approved" or not.
After their decision we processed the payment almost immediately. And it also took about a week to arrive into player's bank account.
I'm sorry for the inconveniences.
Cheers!
Viktar.
- Joined
- Mar 20, 2011
- Location
- UK
Played at Monaco Aces with a relatively small balance, deposit was nice and fast (when is it not), bonus was very easy to manually add in account settings.
Didn't get to withdraw, but had a play on a couple of slots.
My only gripe, as with others - is that the minimum bet is way too high for us lowrollers (I only deposited 30 eur or so, which is my standard deposit normally in casinos), even with the 100% bonus match, it felt like my money was gone way too quick, even playing min bet on the slots I tried.
Didn't get to withdraw, but had a play on a couple of slots.
My only gripe, as with others - is that the minimum bet is way too high for us lowrollers (I only deposited 30 eur or so, which is my standard deposit normally in casinos), even with the 100% bonus match, it felt like my money was gone way too quick, even playing min bet on the slots I tried.
- Joined
- Mar 25, 2012
- Location
- IOM
I might give this casino a bash at the weekend, I was waiting to see if the €13K Keno win got paid before committing any funds of my own
I also note that the Non-Stop Party HD rules page was updated with a single RTP (where before it had been displaying two):
https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/
The rep said it would be fixed and it has, I also note that they are now displaying the lower of the two RTPs they had to 'choose from' as it were, which suggests they're doing it honestly.
Having had a look in free play mode the minimum bets are too big for comfort, but going in with the maximum SUB should ease that a bit, they definitely need to get 0.01 added as a coin size though IMO. Playing all lines on Non-Stop Party HD means a minimum bet of €1.05.
I also note that the Non-Stop Party HD rules page was updated with a single RTP (where before it had been displaying two):
https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/
The rep said it would be fixed and it has, I also note that they are now displaying the lower of the two RTPs they had to 'choose from' as it were, which suggests they're doing it honestly.
Having had a look in free play mode the minimum bets are too big for comfort, but going in with the maximum SUB should ease that a bit, they definitely need to get 0.01 added as a coin size though IMO. Playing all lines on Non-Stop Party HD means a minimum bet of €1.05.
- Joined
- Oct 15, 2012
- Location
- england
Loving the house of scare Slot! , Awesome graphics! , Nice and smooth as well not all glichy
- Joined
- Mar 25, 2012
- Location
- IOM
There's a bit of a clanger on the rulesheet for Empire's Glory:
It states wins are paid left to right only, but in actual fact wins are paid left to right and right to left!
You do not have permission to view link
Log in or register now.
It states wins are paid left to right only, but in actual fact wins are paid left to right and right to left!
- Joined
- Mar 25, 2012
- Location
- IOM
Right, somehow Monaco Aces have managed to get the wrong rules for Empire's Glory, if you go to Viaden's own site, the rules are explained correctly.
Outdated URL (Invalid)
So it's not even right-left and left-right, the middle three reels can make a 3OAK, as you can see in this screeny.
The paytable at Monaco Aces describes it correctly, so how on earth they managed to get the wrong rules page I really don't know, unless they have an old one or something.
(On the left is Viaden's demo slot, on the right is Monaco Ace's slot.)
Outdated URL (Invalid)
So it's not even right-left and left-right, the middle three reels can make a 3OAK, as you can see in this screeny.
The paytable at Monaco Aces describes it correctly, so how on earth they managed to get the wrong rules page I really don't know, unless they have an old one or something.
(On the left is Viaden's demo slot, on the right is Monaco Ace's slot.)
- Joined
- Oct 24, 2012
- Location
- Isle of Man
Thanks a lot for your post. I have forwarded this to my support Team who are looking inot this and will try and find out why there are two different message going around.
- Joined
- Apr 2, 2007
- Location
- Belarus
Hi all,
I just wanted to let you know that now we have two versions of every slot game: Silver (with lower bets, 0.01 - 0.05) and Gold (with higher bets, 0.1 - 0.5).
Thanks!
Viktar.
I just wanted to let you know that now we have two versions of every slot game: Silver (with lower bets, 0.01 - 0.05) and Gold (with higher bets, 0.1 - 0.5).
Thanks!
Viktar.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
Awesome, good to know 
- Joined
- Mar 20, 2011
- Location
- UK
If only you'd had this when I first deposited, lol.
Anyway, really nice to hear, I'll be back to try it out.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
lol, if only I'd known just a few hours ago, I'd have deposited here and saved myself a headache tonight
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
Hmmm,
Live Chat
Any urgent issue? Feel free to contact our Support Team right on the spot using the Live Chat service. Our consultants are online to help you 24/7.
But I can't find any button or icon to initiate live chat
Live Chat
Any urgent issue? Feel free to contact our Support Team right on the spot using the Live Chat service. Our consultants are online to help you 24/7.
But I can't find any button or icon to initiate live chat
- Joined
- Jun 20, 2001
What I can't understand is why the English on their website has not been fixed.
It's extremely unprofessional and reads very much a clipjoint set up just to scam depositors. Of course, we know it isn't, BUT only because we know people involved here at CM.
I have to be honest. If I were a first time visitor who didn't know them from CM, I would run a mile. In fact, IMO they do not meet some key accreditation standards involving clarity of terms etc.
It's extremely unprofessional and reads very much a clipjoint set up just to scam depositors. Of course, we know it isn't, BUT only because we know people involved here at CM.
I have to be honest. If I were a first time visitor who didn't know them from CM, I would run a mile. In fact, IMO they do not meet some key accreditation standards involving clarity of terms etc.
- Joined
- Oct 24, 2012
- Location
- Isle of Man
Hi Dionysus,
the Live chat button is on the right hand side of the page. Middle hight. It´s says Live Chat.
It does not move even though you scroll down.
rgds,
- Joined
- Oct 24, 2012
- Location
- Isle of Man
Not sure why you are saying this, specially because we talked via PM on here and I had mentioned that an american guy, who now works for our software provider had proof read the web site.
Well I am sure you must have found some more errors but why do you publish it in this way instead of just telling us what is still wrong. I do understand your thoughts and feelings and you are right it might not look professional if our English is still not up to date. But instead of pricing your thoughts in the way you do, you could just have sent a message saying that we still do have errors on our page and that you still would be keen to proof read or help us out for some revenue.
Anyway, it is an open Forum so of course and everybody is free to publish their opinion.
We are still improving and we appreciate every single of your critics and I also think we have proven, that we are taking them serious and are changing and improving as many of your suggestions as possible.
- Joined
- Jun 20, 2001
Well, if you paid the guy from Viaden to do the proofreading, you need to ask for a refund...put it that way.
Here's the thing.....
The feedback I have given is straight to the point and 100% honest. I didn't have to give it. It doesn't benefit me. You can take it on board and do something about it, or not. I'm not doing it to make money in any way.
Now, I'm actually the kind of customer you WANT. The vast majority that visit your website and come to the conclusion/s that I mentioned, will just walk away and never come back...they are not going to email you or call you or whatever. It is YOU that is going to make more money from MY feedback. I do it because you guys seem honest and upfront. I'm being the same.
I get a feeling of resentment that I posted this, but, as you said, we were talking via PM for a while, and a while back you said that someone was fixing the website. Well, they haven't. I didn't think it would look good for me to PM you saying "Well your website English is still terrible", given that we discussed a possible employment situation between myself and MA. IMO, it would look like I was trying to "drum up business", which is not the case.
Given that it took so long to actually get something done in the first place, it appears that your website presentation is not the top priority. Well, IMO, that is like leaving your household garbage in a big heap outside your home's front door.....nobody is going to want to even enter your property, let alone knock on the door and want to come in. Still, it's your business, but the website is the first thing players see, and if it looks like the information contained there is straight from google translate (and some of it does), it will raise a big red flag, as per CM's own guide to "spotting the rogue". (I know you're not....but a new player won't).
If I offended you I am sorry. I just didn't want to appear to have any ulterior motive.
- Joined
- Oct 24, 2012
- Location
- Isle of Man
Hi Nifty,
no you did not offend us at all. As I said previously, we are actually thankful for every critic we receive, I just did not understand the way you wrote or posted it. this is nothing to do with offending. We know exactly that we have to improve and the reason why i am trying to be so active here is that I appreciate and take note of all comments we get done.
We actually did not pay for the proof read it was a service from Viaden. And after I saw the changes done by this american guy we thought that we had cached as many mistakes as he should have done. I am not an english native myself so for me it is not my mother tongue and I have to trust in people who supposedly speak this language perfectly.
All I said above that I was surprised by how you stated your comment.
In reference to the actual contents of your post I am happy you actually said it as it shows us that we have to keep on improving the site and the language. So please don´t misunderstand me here and please to feel offended by myself.
Anyway, think I better send you a PM in order to keep on talking.
Thanks.
I disagree. Part of the baptism by fire is the casino being tested by the members here and sharing feedback publicly comes with it. We're not here to help you, we're here to analyze you. CM accreditation is a form of protection for the players, if it was a free pass it would be meaningless.
Honestly, I don't even understand why Bryan accepted the Baptism by fire while your website was still in such bad shape grammatically. That doesn't mean that you're a bad casino, but you were clearly not ready yet.
No it's not better.
- Joined
- Oct 24, 2012
- Location
- Isle of Man
I completly agree with your statement. But what you see as a public statement, does help us to improve our page. this is all I was saying. And the CM accreditation is the same thing we want. We also want to protect our players and try to be as honest and transparent as we can. The last any of us want is to rip off or scare any players.
So yes you are right.
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
Just registered with no problems.
but how do we deposit? there's no Canada in the drop down menu when trying to deposit
- Joined
- Mar 25, 2012
- Location
- IOM
I note that the error I pointed out two weeks ago for the Empire's Glory rulesheet at Monaco Aces has still not been fixed:
https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/
https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/
This sort of thing bothers me about casinos looking for accreditation, there's a clue in the title 'Baptism By Fire', and has already been pointed out, this is our chance to get a look at how a place operates, and decide whether or not we trust them with our money.
If I were representing a casino seeking accreditation I'd be all over this thread like a cheap suit, and if folks here were pointing out errors/omissions on our website, I'd be fixing that shit in a flash and posting back my thanks.
Does a casino not understand that their website is their shop window? It's the first thing that every single potential player will see, it needs to be correct, and Nifty is quite right to flag it up in the manner he has.
I came within a hair's breadth of depositing at this casino but turned back at the last moment, put off with the errors on the website and the fact that they had what were obviously the wrong rules up for Empire's Glory. Two weeks later, that still isn't fixed.
Also, I have grave doubts about the stated RTP of that slot. I don't have a big enough sample size to present as proof yet, but given the fact the maximum prize is only 1000x stake, the sample size doesn't have to be gargantuan.......
Put it this way, any casino that has a fairly low variance slot paying 99.25% RTP contributing 100% to a WR is either not very good at designing bonuses, or that slot doesn't have a 99.25% RTP.
https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/
https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/
This sort of thing bothers me about casinos looking for accreditation, there's a clue in the title 'Baptism By Fire', and has already been pointed out, this is our chance to get a look at how a place operates, and decide whether or not we trust them with our money.
If I were representing a casino seeking accreditation I'd be all over this thread like a cheap suit, and if folks here were pointing out errors/omissions on our website, I'd be fixing that shit in a flash and posting back my thanks.
Does a casino not understand that their website is their shop window? It's the first thing that every single potential player will see, it needs to be correct, and Nifty is quite right to flag it up in the manner he has.
I came within a hair's breadth of depositing at this casino but turned back at the last moment, put off with the errors on the website and the fact that they had what were obviously the wrong rules up for Empire's Glory. Two weeks later, that still isn't fixed.
Also, I have grave doubts about the stated RTP of that slot. I don't have a big enough sample size to present as proof yet, but given the fact the maximum prize is only 1000x stake, the sample size doesn't have to be gargantuan.......
Put it this way, any casino that has a fairly low variance slot paying 99.25% RTP contributing 100% to a WR is either not very good at designing bonuses, or that slot doesn't have a 99.25% RTP.
- Joined
- Oct 24, 2012
- Location
- Isle of Man
Good evening,
thanks for your post and I totally agree with you. I had been working on these different rules but we depend very much on our system up dates. This error will be fixed and hopeful by Tuesday evening latest it should not show the uncorrected version.
In reference to the Baptism of Fire section you are completely right as well and I think up to now we have proven quite often already that we are processing with CM members recommendations of changes.
Of course we understand that this is our shop or that we are living from our page and hopefully I might be able to give you some other very positive news by next week.
I think we are quite present in the thread and please bear with us we are humans as well. Of course we should have had a better set up specially on the languages but when people see their own website for more then a year, trust me sometimes you slightly start missing to see some errors. Again of course our proof reader should have done a better job. All in all I think there is more which should allow us to be at the baptism of fire section. I think also the quality of games, the honesty, the loyalty and of course the trust for players to receive their money back. Again I agree with you that many players might not even deposit due to our previous and maybe current set up but we are working hard to get as many things improved as possible.
In reference to the RTP´s, all I can say is that they are system generated and that we have no chance to present any wrong RTP´s as we are subject to really a lot of security checks by different associations.
Anyway we will keep on improving and will work hard to make you as players to feel good to A) deposit and B) play on our page.
- Joined
- Mar 25, 2012
- Location
- IOM
Thanks for that Monaco but I'm afraid I must quote back one bit of your post and ask a further question:
Earlier on in this thread I pointed out that you listed two RTPs for the same slot:
https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/
You did fix the help page on that occasion insofar as one of the listed RTPs was removed, but where do those RTP figures come from in the first place, and how did two different numbers end up on the help page for a single slot?
What I'm getting at here is that you've ended up with the wrong rules up on your site for Empire's Glory, despite Viaden's site showing the correct rules, so where did you get the RTP figure from for Empire's Glory? Viaden's own site doesn't list RTPs on the help pages, as your site does, so I'm wondering where the numbers come from.
Thanks
Earlier on in this thread I pointed out that you listed two RTPs for the same slot:
https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/
You did fix the help page on that occasion insofar as one of the listed RTPs was removed, but where do those RTP figures come from in the first place, and how did two different numbers end up on the help page for a single slot?
What I'm getting at here is that you've ended up with the wrong rules up on your site for Empire's Glory, despite Viaden's site showing the correct rules, so where did you get the RTP figure from for Empire's Glory? Viaden's own site doesn't list RTPs on the help pages, as your site does, so I'm wondering where the numbers come from.
Thanks
- Joined
- Oct 24, 2012
- Location
- Isle of Man
Thanks for that Monaco but I'm afraid I must quote back one bit of your post and ask a further question:
Earlier on in this thread I pointed out that you listed two RTPs for the same slot:
https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/
You did fix the help page on that occasion insofar as one of the listed RTPs was removed, but where do those RTP figures come from in the first place, and how did two different numbers end up on the help page for a single slot?
What I'm getting at here is that you've ended up with the wrong rules up on your site for Empire's Glory, despite Viaden's site showing the correct rules, so where did you get the RTP figure from for Empire's Glory? Viaden's own site doesn't list RTPs on the help pages, as your site does, so I'm wondering where the numbers come from.
Thanks
Hi Chopley,
I think following Error should be up dated already if not will be modified over night now.
"QUOTE"
As for the difference in game rules, it seems the only difference makes one line at
You do not have permission to view link
Log in or register now.
stating "RTP (Return to Player) for this game is 99.25%".Probably there is anything else we could miss. I'd be grateful if could point this out. Changes are done and will appear in the next 24h.
UNQUOTE"
In reference to the RTP´s I have reconfirmed this with our software Provider and following is the answer.
"QUOTE"
The RTP of 99.25% and all other RTP´s come from strictly predefined game settings, it's set in the system and can't be changed at will. As our games are certified, they were tested and approved with these RTP´s by the competent organizations in this field and Viaden has corresponding proof documentation for this.
"UNQUOTE"
I hope the above clarifies a little your doubts. If the is anything else you struggle with, please feel free contacting me at anytime or just keep on positing here.
thanks and best regards,
- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
Did you guys happen to add 'Canada' in the drop-down menu?
- Joined
- Oct 24, 2012
- Location
- Isle of Man
Hello Dionysus,
yes we actually had Canada added but since last thursday evening we received notification that Canada belongs to the banned territories again.
I had not published anything as of yet, as we are still awaiting re confirmation which should by coming in over night. But it seems very much like the rules changed again and we won´t be able to release Canada until we get any new notification.
So all in all, our Canadian customers were only able to play for roughly 1 1/2 months.
Sorry for that.
And in case anything else gets stated in tonights report, I will post it here tomorrow morning.
Best regards,
- Joined
- Oct 24, 2012
- Location
- Isle of Man
Good morning,
unfortunately it is official now. We are currently not allowed to promote or even open our page in Canada. We hope this might change again in the future and of course will let you know as soon as we receive any further notifications.
thanks and sorry.
- Joined
- Sep 19, 2008
- Location
- Earth
It isn't clear if "20,000 GBP or its equivalent" is supposed to mean €20,000 or £20,000 converted to Euros at the daily exchange rate.
If it is €20,000 then the €16,000 keno winner nearly hit the win ceiling in one go.
- Joined
- Sep 19, 2008
- Location
- Earth
The bonus terms page says
However the table listing the games and their percentages does not include craps or keno.
I cannot find anywhere that says whether the bonus money is cashable or if it is a non-withdrawable bonus. Actually I take that back - I did find the info just then but it is on the FAQ page but not the bonus terms page.
Those bits in bold contradict each other. It looks like you are trying to say that the bonus money is non-withdrawable but then you say it can be cashed out. Also note the unfinished 2nd sentence.
However the table listing the games and their percentages does not include craps or keno.
I cannot find anywhere that says whether the bonus money is cashable or if it is a non-withdrawable bonus. Actually I take that back - I did find the info just then but it is on the FAQ page but not the bonus terms page.
Those bits in bold contradict each other. It looks like you are trying to say that the bonus money is non-withdrawable but then you say it can be cashed out. Also note the unfinished 2nd sentence.
- Joined
- Oct 24, 2012
- Location
- Isle of Man
Dear Zanzibar,
I am not an english native myself but the feedback I received from an english native and an american native, the sentence is grammatically correct. It means that equivalent to 20000GBP bearing in mind daily currency exchange rates.
please correct us if you think this is wrong.
Hope this as resolved your doubts.
Best regards,
M.A.
- Joined
- Jul 22, 2006
- Location
- north
That's unfortunate to hear. I was planning on depositing and playing tonight and just came to check this thread again to see if there was any new news. Please ask whoever makes these decisions to reconsider.
- Joined
- Oct 24, 2012
- Location
- Isle of Man
Good afternnon Zanzibar,
We have added the same conditions now to the bonus section Terms and Conditions.
All bonuses are granted to players for entertainment purposes and can only be cashed out after you meet the bonus playthrough requirements stated in bonus terms and conditions.
Thanks for your advise and hope this gives the players a clearer picture when they search for the Bonus Terms and Conditions.
best regards,
- Joined
- Sep 19, 2008
- Location
- Earth
That still does not clear things up. On the one hand you say that the bonus money is "for entertainment" and cannot be withdrawn, but on the other hand you say that it can be withdrawn after completing the wagering.
Let me give you an example:
I deposit $100 and get a $100 bonus and I have $200 to play with.
After completing the wagering requirements I have $300.
Can I withdraw $300 or $200?
Let me give you an example:
I deposit $100 and get a $100 bonus and I have $200 to play with.
After completing the wagering requirements I have $300.
Can I withdraw $300 or $200?
- Joined
- Apr 2, 2007
- Location
- Belarus
Hi zanzibar,
You will be able to withdraw $300. All our bonuses are fully cashable after bonus WR have been met.
Hope this helps.
Viktar.
- Joined
- Mar 25, 2012
- Location
- IOM
You really should change the wording of that T&C then, the phrase 'bonuses are for entertainment purposes only' basically means the bonus is sticky in my experience (i.e. can never be withdrawn).
- Joined
- Apr 2, 2007
- Location
- Belarus
OK, how about just leaving: All bonuses can only be cashed out after you meet the bonus playthrough requirements stated in bonus terms and conditions.
Thanks!
Quite nice casino with interesting games. I've deposited 8 timers, taking advantage of their very decent 150% bonus with a 30xbonus WR.
First time i deposited, I managed to make a decent withdrawal. Fast payout and good service.
Their varience is a bit too weird for my taste though, so I will not be depositing there again.
Over the last 7 deposits, my RTP has been 20-50%.
Typically my 1000 autospins will run out without hitting the x20 bet stop trigger.
Last time I managed to wager 1000 usd before my 800 bankroll ran out, making small and medium bets (on the slots).
First time i deposited, I managed to make a decent withdrawal. Fast payout and good service.
Their varience is a bit too weird for my taste though, so I will not be depositing there again.
Over the last 7 deposits, my RTP has been 20-50%.
Typically my 1000 autospins will run out without hitting the x20 bet stop trigger.
Last time I managed to wager 1000 usd before my 800 bankroll ran out, making small and medium bets (on the slots).
- Joined
- Oct 24, 2012
- Location
- Isle of Man
Good morning,
thanks a lot for your message and your evaluation.
When you say our variance is a bit to weird, could you please specify what exactly you mean and what you would suggest/ improve in order to get it all less weird?
thanks.
- Joined
- Jun 14, 2008
- Location
- Buenos Aires
When I press register...
"Registration forbidden!
Unfortunately MonacoAces has declined your registration due to one of the following reasons:
You are under the legal age.
You are the resident of one of the excluded territories.
Your credit/debit card details are questionable.
You are attempting to register more than one player account.
Your account details have black history.
Any other reasons enlisted in our Terms and Conditions.
Please, make sure you are fully aware of our Terms and Conditions and if no reason for your registration decline has been found, please, contact our support team.
The MonacoAces Casino Team"
And that without even writing anything down. I´m from Chile.
"Registration forbidden!
Unfortunately MonacoAces has declined your registration due to one of the following reasons:
You are under the legal age.
You are the resident of one of the excluded territories.
Your credit/debit card details are questionable.
You are attempting to register more than one player account.
Your account details have black history.
Any other reasons enlisted in our Terms and Conditions.
Please, make sure you are fully aware of our Terms and Conditions and if no reason for your registration decline has been found, please, contact our support team.
The MonacoAces Casino Team"
And that without even writing anything down. I´m from Chile.
