missing withdrawals from video slots

[Pervansarn]

on the 24th and 25th i made some withdrawals they usually are in my acc in like 10 mins its been like 5 6 days. they say its approved and processed but cant tell me whats happend to it . anyone else have the same ?

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[dionysus]

best bet, 1st and always, is tag or pm the rep (after youve tried live chat, meaning, that recourse, then PMing here, having exhausted 1st resources)
@Team.Videoslots

 

[Team.Videoslots]

Hi @Pervansarn

I have sent you an email.

But in general, they should arrive soon if there haven't been any technical issues with the payment provider.

Kind regards,
Team Videoslots

 

[Pervansarn]

Hi @Pervansarn

I have sent you an email.

But in general, they should arrive soon if there haven't been any technical issues with the payment provider.

Kind regards,
Team Videoslots

ok i still have got nothing in terms of my withdrawals ..even tried another and nope. im allowed to deposit but not withdraw??

 

[justdoit]

ok i still have got nothing in terms of my withdrawals ..even tried another and nope. im allowed to deposit but not withdraw??

I got same problem 5min withdraw I was told it wait till Tuesday if you dont get pay to contact live chat and they will investigate , could take very long till I get pay,I will Never deposit again in VS

 

[The Viking]

What withdrawals methods are you guys doing ?

 

[pinnit2014]

No issues with any w/ds from there or Mr V - Paypal here

 

[justdoit]

What withdrawals methods are you guys doing ?

Visa

 

[justdoit]

 

[justdoit]

No issues with any w/ds from there or Mr V - Paypal here

I use paypal or apple pay all time, but when they remove paypal they change it to visa, I cashout last week 3 times np 5mins got the money , I am sure they have problem they will fix it soon

 

[Pervansarn]

its been nearly 3 weeks and no word on my money just says its approved but thats it can you help me @Team.Videoslots
it usualy takes 10 minutes

 

[jjezebel37]

ok i still have got nothing in terms of my withdrawals ..even tried another and nope. im allowed to deposit but not withdraw??

Sane happened to me on the 1st January. I had to send my bank statement and they've said they have to investigate their payment processor. Obviously theres something wrong. I've never had a problem before.

 

[Team.Videoslots]

Hi @jjezebel37

Our payment team found a technical issue with the withdrawal. We would like to advise you to make a new withdrawal. Further instructions was sent via email.

Kind regards,
Team Videoslots

 

[jjezebel37]

Hi @jjezebel37

Our payment team found a technical issue with the withdrawal. We would like to advise you to make a new withdrawal. Further instructions was sent via email.

Kind regards,
Team Videoslots

Thanks so much.
Withdrawn and in bank account within minutes.

Cheers ?

 

[Pervansarn]

Thanks so much.
Withdrawn and in bank account within minutes.

Cheers ?

@Team.Videoslots im still waiting from 23rd december hopfully im sorted next?

 

[Team.Videoslots]

Hi @Pervansarn

To me it looks like it failed with the payment providers end. I have noted our payments team to check further and take the action.

We'll get back to you soon.

Kind regards,
Team Videoslots

 

[Team.Videoslots]

Hi @Pervansarn

The transactions got stuck and have been cancelled now. They will be credited back to your Videoslots account.

Please allow our payments team little while to credit them. You should receive an email once processed.

Once they are back on your account, you can try to make another withdrawal or directly to your bank account.

Kind regards,
Team Videoslots

 

[justdoit]

@Team.Videoslots im still waiting from 23rd december hopfully im sorted next?

one good think about @Team.Videoslots they pay all time, even if they have abet of problem

 

[Pervansarn]

Hi @Pervansarn

The transactions got stuck and have been cancelled now. They will be credited back to your Videoslots account.

Please allow our payments team little while to credit them. You should receive an email once processed.

Once they are back on your account, you can try to make another withdrawal or directly to your bank account.

Kind regards,
Team Videoslots

Cool thank you soooo much @Team.Videoslots

 

[Blueberi]

Did this get resolved? @Pervansarn

 

[Pervansarn]

Did this get resolved? @Pervansarn

Most of it g

 

[Blueberi]

Most of it g

@Team.Videoslots