Misscalculated Winnings- Is that possible?

[colinsunderland]

*snipped* by myself.

Actually you know what, something just smells totally off with this......

So you was playing genie jackpots megaways and you had a hit and you did not even see the winning spin and then you went to live chat and asked for that win because you thought it was wrong payout amount? Yet you did not even state what your balance was before and after either!

I really find this hard to believe. Either you have totally made this up yourself or it is some kind of early April fools. You either made it up to try pull a fast one on this forum or with the casino..... Which is it?

Where does he say he didn't see the win? I've read his posts 3 times and can't see that. Old age and all that.

 

[DreamRJ]

Where does he say he didn't see the win? I've read his posts 3 times and can't see that. Old age and all that.

That is the point in my post. He did not say anything of the sort. It was me saying it because he did not...... I mean was he on auto afk? or got distracted in another tab? He did not even say how he missed the winning spin in question. He has just said very very little and vague posts! Which again just gives out that something is amiss somewhere!

 

[mack341]

So what would you advise is the next thing to do ?
After long time to the live chat they insist that the payment is right and the win of 36euros on this round is right....
What should the next step be?
Thank you in advance.

If it's a MGA regulated casino you can complain to them directly, or if the casino in question is listed on CM here then perhaps use the PAB service which Max runs. You need someone independent to tell you how that screenshot adds up to 36 euros, if it does! Even on 10p stake it wouldn't as far as I can tell.

 

[Gaz237]

If it's a MGA regulated casino you can complain to them directly, or if the casino in question is listed on CM here then perhaps use the PAB service which Max runs. You need someone independent to tell you how that screenshot adds up to 36 euros, if it does! Even on 10p stake it wouldn't as far as I can tell.

@dunover

 

[RazlDazlRaidio]

That is the point in my post. He did not say anything of the sort. It was me saying it because he did not...... I mean was he on auto afk? or got distracted in another tab? He did not even say how he missed the winning spin in question. He has just said very very little and vague posts! Which again just gives out that something is amiss somewhere!

What exactly is your point?
If i didn't see the win in the first place?
If i was afk and had auto spins?
If i saw the spin in the first place?
I don't get it. What are all these have to do with the situation. What's your point?

 

[DreamRJ]

What exactly is your point?
If i didn't see the win in the first place?
If i was afk and had auto spins?
If i saw the spin in the first place?
I don't get it. What are all these have to do with the situation. What's your point?

I have nothing further to add I made my points already. If they was wrong then I will apologise. But until we get more prove or evidence that it was genuine and indeed a technical issue and the casino was in the wrong, then I will not reply in this thread until such an update gets posted!

Good Luck though.

 

[RazlDazlRaidio]

I have nothing further to add I made my points already. If they was wrong then I will apologise. But until we get more prove or evidence that it was genuine and indeed a technical issue and the casino was in the wrong, then I will not reply in this thread until such an update gets posted!

Good Luck though.

The facts are clear.
The bet was 0,80€.
The total win of the round was 36€.
The photo is the photo of the official response of the casino considering the specific round.
What you don't understand?

 

[neon claws]

The facts are clear.
The bet was 0,80€.
The total win of the round was 36€.
The photo is the photo of the official response of the casino considering the specific round.
What you don't understand?

Yeah I don't understand what they're getting at either.. some people just immediately jump to the defence of the casinos. Can't imagine what you'd stand to gain by faking a screenshot/issue.

And on topic- yes slots can mispay- I had a netent game (one of the cluster pay ones) not make a payment when it should have years back. They sorted it out in a few days. Good luck.

 

[ESCJAMIE]

The facts are clear.
The bet was 0,80€.
The total win of the round was 36€.
The photo is the photo of the official response of the casino considering the specific round.
What you don't understand?

Did you see this spin happen it self, if so why didn't you take a screenshot if you knew it didn't see right,
or If you did not see it happen and u was afk how did you know they mis payed you,
I'm a tad confuse as I thought if you got bonus round like that it stopped the auto play giving you time to screenshot it?


Also can you go back in gaming history and screenshot the round your self for us?

 

[neon claws]

Did you see this spin happen it self, if so why didn't you take a screenshot if you knew it didn't see right,
or If you did not see it happen and u was afk how did you know they mis payed you,
I'm a tad confuse as I thought if you got bonus round like that it stopped the auto play giving you time to screenshot it?

That's such a bizarre argument.
Most people don't screenshot their wins, some people don't know how, and regardless; how is it relevant? What exactly are your accusing the player of here and what would they have to gain by it?

 

[ESCJAMIE]

That's such a bizarre argument.
Most people don't screenshot their wins, some people don't know how, and regardless; how is it relevant? What exactly are your accusing the player of here and what would they have to gain by it?

Im not accusing him of nothing, Im simply saying if he had seen that win and knew something was wrong you would screenshot it and go to help.
But for some reason he didn't. Also he can easily go to account history and find this spin on he's account to show that bet and return to show its legit, This site has had many of these people before just plain lying, Sorry if I seem suspicious but ive seen to many of these.

 

[DreamRJ]

He posted this exact same first post on numerous forums too! I will not link them, but just need to google his username to find them.

@maxd - Maybe you could ask if he wishes to do a PAB?

 

[ESCJAMIE]

That's such a bizarre argument.
Most people don't screenshot their wins, some people don't know how, and regardless; how is it relevant? What exactly are your accusing the player of here and what would they have to gain by it?

FYI There's been people before me saying similar yet you quote me and not others making my same point???

 

[ESCJAMIE]

He posted this exact same first post on numerous forums too! I will not link them, but just need to google his username to find them.

@maxd - Maybe you could ask if he wishes to do a PAB?

I just did and can only see he's named after a Greyhound and hes racing record

 

[mack341]

I'm all for people being sceptical but I just can't see what someone would get from making up something like this, I know it's sunday but you'd have to be insanely bored out of your skull to find this a rewarding proposition to waste time on, making up a screen shot and then starting forum threads about it!

Where's the harm in taking the OP at his word?

 

[RazlDazlRaidio]

Did you see this spin happen it self, if so why didn't you take a screenshot if you knew it didn't see right,
or If you did not see it happen and u was afk how did you know they mis payed you,
I'm a tad confuse as I thought if you got bonus round like that it stopped the auto play giving you time to screenshot it?

I don't get it what is this all about and this argument.
But i will tell you exactly what happened.
My friend and i were drinking coffee outside and she was playing slots. This happened at the end of the January. She was playing randomly a few slots and then she played the genie jackpots megaways. When the genie went out she picked a lamb. And the feature was the genie wilds. The genie went i remember 2-3 or 4 times on every reel except the first reel. When this happened i told her that should be a good win. But it wasn't big and looked her with surprise.And i remember telling me ironically Huge win!. I thought because i didn't play this game very much that i was wrong and that is normal.
After many days i saw a stream in twitch playing slots and play this game and on some point he had the same feature genie wilds. And he had almost as far as i remembered the same make up and his win was very big. Then I got curious and suspicious.I told my friend about that and told her to go to the live support of the casino and ask them about the session.The casino couldn't help.they asked exactly the round of the history transaction.After a Search she found the round. Number of round / Date / Time / bet ) balance. She gave them the round,date, Time etc. And asked for a replay.The support rejected it saying that can't be done but offered to send via email the picture of the specific round.My friend sent me the picture few days ago and i am trying all these days to see how can i do something and if is that possible.
I searched the internet and found this forum and posted this thread if anyone could help as i did in some other forums too.
THE PICTURE IS THE PICTURE THE CASINO OFFICIALLY RESPONDED TO THE REQUEST OF THE SPECIFIC ROUND.
THE BET WAS 0.80€. THE WIN WAS 36€.
All these are officially stated in the transactions history.

 

[ESCJAMIE]

I don't get it what is this all about and this argument.
But i will tell you exactly what happened.
My friend and i were drinking coffee outside and she was playing slots. This happened at the end of the January. She was playing randomly a few slots and then she played the genie jackpots megaways. When the genie went out she picked a lamb. And the feature was the genie wilds. The genie went i remember 2-3 or 4 times on every reel except the first reel. When this happened i told her that should be a good win. But it wasn't big and looked her with surprise.And i remember telling me ironically Huge win!. I thought because i didn't play this game very much that i was wrong and that is normal.
After many days i saw a stream in twitch playing slots and play this game and on some point he had the same feature genie wilds. And he had almost as far as i remembered the same make up and his win was very big. Then I got curious and suspicious.I told my friend about that and told her to go to the live support of the casino and ask them about the session.The casino couldn't help.they asked exactly the round of the history transaction.After a Search she found the round. Number of round / Date / Time / bet ) balance. She gave them the round,date, Time etc. And asked for a replay.The support rejected it saying that can't be done but offered to send via email the picture of the specific round.My friend sent me the picture few days ago and i am trying all these days to see how can i do something and if is that possible.
I searched the internet and found this forum and posted this thread if anyone could help as i did in some other forums too.
THE PICTURE IS THE PICTURE THE CASINO OFFICIALLY RESPONDED TO THE REQUEST OF THE SPECIFIC ROUND.
THE BET WAS 0.80€. THE WIN WAS 36€.
All these are officially stated in the transactions history.

She would need to come on here and do a PAB, as its nothing to do with you, I know your trying to help her out but I think its best if she comes on her self if she wants more help

 

[DreamRJ]

I don't get it what is this all about and this argument.
But i will tell you exactly what happened.
My friend and i were drinking coffee outside and she was playing slots. This happened at the end of the January. She was playing randomly a few slots and then she played the genie jackpots megaways. When the genie went out she picked a lamb. And the feature was the genie wilds. The genie went i remember 2-3 or 4 times on every reel except the first reel. When this happened i told her that should be a good win. But it wasn't big and looked her with surprise.And i remember telling me ironically Huge win!. I thought because i didn't play this game very much that i was wrong and that is normal.
After many days i saw a stream in twitch playing slots and play this game and on some point he had the same feature genie wilds. And he had almost as far as i remembered the same make up and his win was very big. Then I got curious and suspicious.I told my friend about that and told her to go to the live support of the casino and ask them about the session.The casino couldn't help.they asked exactly the round of the history transaction.After a Search she found the round. Number of round / Date / Time / bet ) balance. She gave them the round,date, Time etc. And asked for a replay.The support rejected it saying that can't be done but offered to send via email the picture of the specific round.My friend sent me the picture few days ago and i am trying all these days to see how can i do something and if is that possible.
I searched the internet and found this forum and posted this thread if anyone could help as i did in some other forums too.
THE PICTURE IS THE PICTURE THE CASINO OFFICIALLY RESPONDED TO THE REQUEST OF THE SPECIFIC ROUND.
THE BET WAS 0.80€. THE WIN WAS 36€.
All these are officially stated in the transactions history.

Thanks for the extra info. So your actually a third party (a friend) May I ask why she did not want to make these posts herself?

I would recommend telling your friend to make an account on this forum so that she can start a PAB with @maxd - I am sorry I hope this can be helpful to you and your friend. Good Luck!

 

[DreamRJ]

She would need to come on here and do a PAB, as its nothing to do with you, I know your trying to help her out but I think its best if she comes on her self if she wants more help

You just beat me to it lol

 

[PMKFRUITPRO]

If the casino sent that screen shot it’s bollox. You don’t get the wilds display like that.

Only from wild Megaways mystery in game feature. But full screen wilds like that????? Don’t think so. Image has been photoshopped/fucked without doubt.

Or he sent it to Kroffe.

 

[RazlDazlRaidio]

Did you see this spin happen it self, if so why didn't you take a screenshot if you knew it didn't see right,
or If you did not see it happen and u was afk how did you know they mis payed you,
I'm a tad confuse as I thought if you got bonus round like that it stopped the auto play giving you time to screenshot it?


Also can you go back in gaming history and screenshot the round your self for us?

The questions you asked i just answered them.
As far as your question about the gaming history on the site you can only see : Number/name of round / your bet and the return.
You can't see the replay or the picture or getting a screenshot. There is no option.

 

[DreamRJ]

If the casino sent that screen shot it’s bollox. You don’t get the wilds display like that.

Only from wild Megaways mystery in game feature. But full screen wilds like that????? Don’t think so. Image has been photoshopped/fucked without doubt.

Or he sent it to Kroffe.

But it can be a reconstructed image done by the casino or slot provider...... Some casinos actually have a feature where you can see a image of wins you had, Like MG used to have. IT looks different usually from the actual slot.

So it is not a photoshop. It is for sure a reconstructed screenshot though.

 

[PMKFRUITPRO]

That’s how they display from said feature.

Not saying OP is talking bollox I’m just saying that screenshot from casino is horse shit.

 

[ESCJAMIE]

The questions you asked i just answered them.
As far as your question about the gaming history on the site you can only see : Number/name of round / your bet and the return.
You can't see the replay or the picture or getting a screenshot. There is no option.

Can you get her to screen shot Number/name of round / your bet and the return. What you said she showed the support that would also help going forward with her case.

 

[PMKFRUITPRO]

But it can be a reconstructed image done by the casino or slot provider...... Some casinos actually have a feature where you can see a image of wins you had, Like MG used to have. IT looks different usually from the actual slot.

So it is not a photoshop. It is for sure a reconstructed screenshot though.

100% reconstructed yes.