miserable by redbet

[Redbet-Andy]

Hi
No need to apologise to anyone!
We have strict rules about paying back to an account you deposited from.
In this case if you'd given us the other account details we may have been able to pay you out (it would likely have been within minutes).
I'm sorry you played back and lost, I've done it myself, as a player I feel for you but as a casino we had to do what we did, it's the rules.

Next time of course you should give the correct details and try not to play your winnings back. I know easier said than done, that's why we gamble.

All the best
Andy

yes u all are right.. and i apologise to Andy.. next time i win i try to be more disciplined!!

its just i am not happy with all those bad moments this week .. too much of same kind why not four of a kind?!? lol

 

[Redbet-Andy]

Hi
No, we can't cross verify documents as each one is treated as a separate registration.
if you register at one you need to verify at each one.
But it should never take more than a couple of days (max) to email you, verify your docs and then pay, I'm very surprised at that.
You had sent the docs in once and you could have sent the same email in.
Perhaps it was Christmas Eve through to Christmas Day, in which case it really is a one off. We did have full support over the holidays though and I check every day at least twice (to be fair to support they probably gave you worst case scenario).

Andy

About a week ago I made a deposit to Heypoker using the same option I use at Redbet (i'm verified at Redbet and have made tons of deposits and a few cashouts with said option). Tripled my deposit and cashed out. The next day my cashout was still pending so I asked support for flushing. They couldn't proceed with the cashout because it was my first with Heypoker and had to wait for a supervisor which shouldn't be back for a couple of days. Obviously I lost it all.

Is it just me or shouldn't it have been fine to proceed with my withdrawal since my Heypoker-account is basically a clone of my Redbet-account?

 

[leonardo99]

to be honest this saturday happen to me at partycasino... i withdraw amount of 3500 and its was aproved instantly...within few hours i had my money... i choose to play again since they so fast... i deposit 1400 and made 8800 and withdraw... this time its not instantly aproved ..wtf i made few calls and chat.. they say it needs wait 3 business days... wtf... i got frustated reversed some by some till its was gone... thanks partygaming aswell .... i hate places like this who is inconsistantly with this just to get the player weakness out.. they know i will reverse and play when they let me wait for this kinda of time.. cos i had done 4 times before total sum of more then 25.000 usd

PartyCasino amd Gamebookers..actually pay very fast..many times it's approved instant ..and you receive payment in few hours maxim..It's true sometimes it's take 2-3 days to get approved and paid..but ALAWAYS you get paid by PC and GB ( i have almost every week here few deposits/cashouts).. The problem it's you..and not the casinos..The casinos respect their cashout waiting time..but if you choose to play back..it's only your fault..

PS: Many times I play it back too...so probably any gambler have this problem...

 

[P.V.]

Hi
No, we can't cross verify documents as each one is treated as a separate registration.if you register at one you need to verify at each one.
But it should never take more than a couple of days (max) to email you, verify your docs and then pay, I'm very surprised at that.You had sent the docs in once and you could have sent the same email in.Perhaps it was Christmas Eve through to Christmas Day, in which case it really is a one off. We did have full support over the holidays though and I check every day at least twice (to be fair to support they probably gave you worst case scenario).

Andy

I don't understand why a casino group can't cross check a player's documents?

I'm not being complicated but I don't see why it's necessary for a player to resend their personal information to the same operator, by unsecure email to every site they operate.

Actually it's not necessary but rather what they require IMO.

 

[Redbet-Andy]

I don't understand why a casino group can't cross check a player's documents?

I'm not being complicated but I don't see why it's necessary for a player to resend their personal information to the same operator, by unsecure email to every site they operate.

Actually it's not necessary but rather what they require IMO.

What we need is some sort of central player verification system...
Someone should invent one.
I'm pretty sure it's what the LGA tell us to do when we're audited.
Edit: No, sorry, my mistake. We can verify across brands I'm told. You live and learn. I'll see why it didn't happen in this case.
Andy

 

[P.V.]

What we need is some sort of central player verification system...
Someone should invent one.
I'm pretty sure it's what the LGA tell us to do when we're audited.
Andy

You should PM me then, it's done. Of course maybe you're being sarcastic in your reply which wouldn't be cool.

 

[Redbet-Andy]

You should PM me then, it's done. Of course maybe you're being sarcastic in your reply which wouldn't be cool.

That would be pretty rubbish sarcasm given your name, your tag and your posts.
Of course I know you have a Player Verification system, hence my , it was more of a gentle ribbing.
On a serious note is your system already approved for use by all the gaming authorities? until then of course none of us can adopt it, at least not without jumping through a lot of hoops as we follow what the auditors tell us.
If it is then I'm sure a lot of casinos would as it saves a lot of hassle. We can chat about this in PMs.
Andy

 

[P.V.]

That would be pretty rubbish sarcasm given your name, your tag and your posts.
Of course I know you have a Player Verification system, hence my , it was more of a gentle ribbing.

I don't need a ribbing but thanks.

The better question would be what email providers doe's LGA approve? We transfer information securely, that's all, so please provide approved LGA email providers for player documents, bet you can't..

I'm not debating you but there is NO reason your staff can't monitor player doc's vs. all three of your sites.

And BTY PV was built for player security, not operators so if it works then fine but if not fine too..

 

[ChillBill]

PS: Many times I play it back too...so probably any gambler have this problem...

Done this too.

Sometimes I win more but most times, I lose not just the profit but my deposits for a few sessions from this cash-out. We're gamblers and we accept (or should do), the risks associated with this type of entertainment.

If a casino has governing rules and operational protocols it must abide by to maintain its licensing, and these state a withdrawal which can not be processed (at that point in time), must be returned to the players account, then that is exactly what it must do.

If a player can't show restraint and decides to wager this money and subsequently loses, you should kick yourself for being greedy, not the casino!

 

[P.V.]

On a serious note is your system already approved for use by all the gaming authorities? until then of course none of us can adopt it, at least not without jumping through a lot of hoops as we follow what the auditors tell us.

Slight derail// I did want to reply to Andy's question. At this time Nevada is the only commission that we can find requiring service providers to obtain a license.

Here's a reply from Kahnawake General Counsel, just today.

"Generally speaking, the Commission licenses only operators that provide gaming services to the public. As I understand the information on your site, your company does not provide such gaming services but rather a supporting service."

So in theory there isn't a way to be approved by offshore commissions as a supporting service as they don't require it.

Just wanted to clarify this point if anyone was following, sorry about the derail!

 

[akrus88]

I do feel bad for the OP, since same has happened to me allso . But as said not casinos fault.
For example betsson group does the same thing. If you try to withdraw to a wrong method, they'll return the money back to your account. And before they did not even sent you an email that the money has been returned. But the last time this happened I did get an email from them, which is a great improvement, because I think it is very bad way to operate to cancel players withdraw and not inform about it.

For example Royal Vegas automatically changes the withdrawal method without even informing you about it, which is allso very bad thing. For example: I made a deposit using skrill, withdrawed 200€ to skrill. I started to wonder after four days still not getting the money . I went to live help ask about this : they have changed the withdraw to go to my credit card, which has been cancelled a month ago (i did allthough got the money to bank account of that card).

So there is goood and bad sides for both ways. The worst thing is not informing player.

 

[wigan rl]

This thread is a train wreck

If you cant wait for a withdrawal get a family member to change your password for a few days you cant blame the casino cause you blew the lot

 

[Cogge]

Slight derail// I did want to reply to Andy's question. At this time Nevada is the only commission that we can find requiring service providers to obtain a license.

Here's a reply from Kahnawake General Counsel, just today.

"Generally speaking, the Commission licenses only operators that provide gaming services to the public. As I understand the information on your site, your company does not provide such gaming services but rather a supporting service."

So in theory there isn't a way to be approved by offshore commissions as a supporting service as they don't require it.

Just wanted to clarify this point if anyone was following, sorry about the derail!

I think Andy's point was that you should contact a jurisdiction, not for a license, but to see if they would allow operators to use your service. In other words outsourcing the player verification process. If your services doesn't have a seal of approval from a jurisdiction, they would be pointless for an operator to use. Now on the other hand you had the seal, operators would atleast be open to the idea of outsourcing the process.

 

[P.V.]

I think Andy's point was that you should contact a jurisdiction, not for a license, but to see if they would allow operators to use your service. In other words outsourcing the player verification process. If your services doesn't have a seal of approval from a jurisdiction, they would be pointless for an operator to use. Now on the other hand you had the seal, operators would atleast be open to the idea of outsourcing the process.

I don't want to keep taking about this here as I feel I'm derailing but again I don't want your post not be addressed with my reply.

I also don't want this to look as self promotion as that's frowned upon, I respect my membership here..

I do not verify anything, this has been a misunderstanding by many so there is no outsourcing of said process. Operators are responsible for the verification of their players, period.

Although I did point out to Andy that there are better and more secure ways for the sharing/sending of a players doc's and a way for an operator with multiple sites to cross check easily without requesting them from each property, the same player. Redbet, Whitebet etc..

Andy did ask me if we were approved by LGA and other commissions such as Gabriltar. I've done my homework on this and have received many replies back from different gambling commissions.

UK gambling commission says:

"If you are not providing any gambling activities within Great Britain then you will not require a licence from the Gambling Commission."

Government Gambling Division of Gabriltar says:

"This activity is not regulated or licensable under the Gibraltar Gambling Act; however you are free should you so wish to market it to our licence holders."

And I have several other replies all reflecting the same type responses.

You mention without a seal of approval it would be pointless. Not true, only gambling sites use the seals, not someone proving a system defined as a supporting service. Example: This is why you don't see seals on e-wallets, email providers and so on. We are all supporting services per say.

To date the only commission requiring a license for a site like mine is Nevada, if and when approved of course we will show this on the site.

Hopefully this clarifies things a bit.

 

[dionysus]

Although I did point out to Andy that there are better and more secure ways for the sharing/sending of a players doc's and a way for an operator with multiple sites to cross check easily without requesting them from each property, the same player. Redbet, Whitebet etc..

Hi
No, we can't cross verify documents as each one is treated as a separate registration.
if you register at one you need to verify at each one.
Andy

Ok, I'm confused; if a player plays at one of the group, surely the docs can be good for all without sending anything, just by using internal memos, ims or email
for example, my docs were migrated to miami because of slotocash
my docs were migrated to maxino because of nordic
what am i missing here?

 

[P.V.]

Ok, I'm confused; if a player plays at one of the group, surely the docs can be good for all without sending anything, just by using internal memos, ims or email
for example, my docs were migrated to miami because of slotocash
my docs were migrated to maxino because of nordic
what am i missing here?

Post #27 they couldn't do this.

Post #30 Edit: They can.

 

[dionysus]

Thanks
I hadnt seen andys edit

 

[wobble33]

Whilst I can understand a small amount of your frustration, ALL CASINOS will send the withdrawal back to the deposit method last used if they can, if you weren't sure then the onus is on you to check with live support. Why if you have used both Netellers before did you not send a screenshot of both? you didn't think they may ask or need them?

They cannot be blamed for you playing it all away, I bet if instead of playing you jumped on live chat explained it would have been sorted before you lost it all.

well this is not correct. not all casinos send money back to the deposited method. i use neteller a lot and some casinos send money back to my prefered method debit card. i only do this because neteller these days are a joke on withdrawls. i have big withdrawl now by neteller since monday.i look in my neteller account and its still pending 6 days later. so overall that statement is incorrect..

 

[HIGHIQ]

yes they had both screenshot of my both account of neteller i send that all at same night i request withdraw...the euro neteller i had send maybe little later on a seperated mail.. maybe a hour later orso...no luck so far there at redbet, only time i had manage to withdraw it went wrong.. after this problem i have deposit like 5 times no luck down maybe 1k euro plus..

 

[Nifty29]

well this is not correct. not all casinos send money back to the deposited method. i use neteller a lot and some casinos send money back to my prefered method debit card. i only do this because neteller these days are a joke on withdrawls. i have big withdrawl now by neteller since monday.i look in my neteller account and its still pending 6 days later. so overall that statement is incorrect..

Why haven't you got a neteller debit card?

You can withdraw money via any atm the second your withdrawal arrives from the casino.

What's with Mark and Andy? I think you guys need to chill out over a beer or something lol.

 

[HIGHIQ]

Why haven't you got a neteller debit card?

You can withdraw money via any atm the second your withdrawal arrives from the casino.

What's with Mark and Andy? I think you guys need to chill out over a beer or something lol.

withdraw from atm is max 750 euro.. and it has fees... as he has big withdraws.. there will be alot of fees...

 

[Nifty29]

withdraw from atm is max 750 euro.. and it has fees... as he has big withdraws.. there will be alot of fees...

If this transactions are big, he will be a VIP most likely, in which case his atm fees will be refunded at the end of the month, along with a reduction in FX fees.

It's better than waiting weeks IMO.

Mind you, I only use Skrill now. Bank transfers are always processed and received within 2-3 days no problem.

 

[Tirilej]

If this transactions are big, he will be a VIP most likely, in which case his atm fees will be refunded at the end of the month, along with a reduction in FX fees.

It's better than waiting weeks IMO.

Mind you, I only use Skrill now. Bank transfers are always processed and received within 2-3 days no problem.

Neteller is usually also only 2-3 days. I've never waited longer.
Seems though as if Neteller have a lot of issues right now. I can't even fond my account with a Master Card any longer and others have problems with Ukash (think that's the name).

 

[dionysus]

If this transactions are big, he will be a VIP most likely, in which case his atm fees will be refunded at the end of the month, along with a reduction in FX fees.

It's better than waiting weeks IMO.

Mind you, I only use Skrill now. Bank transfers are always processed and received within 2-3 days no problem.

I dep only with prepaid CCs or Skrill (if I have funds); all WDs go to Skrill...gives me play money, and as Nifty said, if I transfer to my bank, it's about 2-5 days (sometimes 2, sometimes 5, lol)

 

[wobble33]

Why haven't you got a neteller debit card?

You can withdraw money via any atm the second your withdrawal arrives from the casino.

What's with Mark and Andy? I think you guys need to chill out over a beer or something lol.

never really bothered with this card. do u mean the Net+ card or the Virtual Card. both mastercards are not debit cards. if so i think i will have to have one of these cos my wds are like £1600. then again i have another wd of £1400 tomorrow. just sick of this b/s bank transfer its a joke. i did read up on these cards and £3 per transaction wd is steep. i am a vip but aint everyone these days lol..i am just a gold vip though cos dont use neteller loads these days..