Baptism by Fire - success Midaur Casino entering the flames

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merlinslair

Full Member
Joined
Jul 25, 2014
Location
United Kingdom
You're probably one of many players who have been pissed off and disappointed by their 'unique' bonus system.
Because unless you really really study the terms and conditions, you expect things to work in a similar way to the vast majority of other casinos.

I wonder how many first-time depositors they've lost, because the customer didn't understand the bonus system?
Although they seem to be a little paranoid about bonuses. So they, no doubt, just write-off those one-time depositors as bonus hunters, when a lot of them could have been potential long-term depositors.

But at least you've, probably, got 14 days left to pump in those deposits, to release that £50 bonus

Nope but your bang on oncethey want bonus hunters to add there cash and get screwed over due to there stupid bonus idea for.me I saw what they where playing at and just gave up and not been back.since not playing those games rediculas system and idea and preditory
 

MidaurOnlineCasino

Midaur Casino Representative
Joined
Aug 2, 2018
Location
The Isle of Man
I made an account to this casino but haven't yet deposited. After 4am I started getting this same e-mail every hour:
"We are regulated by the UK Gambling Commission and are obligated to verify your age within 72 hours after registering with us. You can verify your account by making a deposit or by uploading your ID documents in your Midaur account. Failing to verify your account may result in your account being restricted further. There are only 36 hours left, so hurry up to not miss out on all Midaur has to offer you.

Kind Regards,

Midaur Customer Services Team"

I've got 9 of those so far...I'm sure 1 time is enough? or will I get spanked if I don't verify my account in time? :p

Okay now I've gotten like 35 of the same e-mails from you guys asking me to verify my account. I tried contacting your support but no answer from there either. I keep getting the same e-mail every hour. Please make it stop maybe?

Hi @vorcirion

We sincerely apologise for the late response however we have looked into this issue - our logs state that you have received the email twice, but we are continuing the investigation. We have also responded to you via PM.

We try to respond to queries and resolve any issues as quickly as we can but some days can be busy than others. Buuuut, rest assured that we will not give up on this Baptism :thumbsup:

giphy.gif
 
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MidaurOnlineCasino

Midaur Casino Representative
Joined
Aug 2, 2018
Location
The Isle of Man
I'm sorry but that can't be true.
The UKGC has no authority to dictate what you do with customers from outside its jurisdiction (ie the UK).
As far as I'm aware, no other casino is insisting on age verification for customers outside the UK before the initial deposit, are you saying those who hold a UKGC license are in breach of it?

As a group you may have made the decision to apply UKGC rules to all your customer base, but it isn't because the UKGC forced you to.

Dear @colinsunderland

We appreciate your comments regarding the UKGC’s jurisdiction. Please give us the opportunity to explain.

The UKGC regulates the entity that holds the license. If the same entity is processing wagers from players outside of the UK jurisdiction and would apply a different level of compliance, then internal policies should include that the company weighs with two measures.

From a corporate governance perspective, this is simply not acceptable. When we demonstrate our social responsibility to the UKGC and then turn around being “irresponsible” when it comes to the rest of the world. Then the UKGC can raise serious questions regarding the integrity of the company.

We are aware that other operators may not / or are not yet applying the same methodology. We are not saying they would be in breach as it is not in our remit to judge and enforce.

We had a UKGC compliance review very recently, samples were taken from our entire database regardless if the users where UK residents or not.

When we look at ourselves as a regulated company in the Isle of Man and United Kingdom, we need to demonstrate our dedication to social responsibility and adequate corporate governance. Applying different measures of compliance to “tick boxes” for a specific regulator would indicate that you are not in control of responsible management.

Regulation is only going upwards and other jurisdictions are following suit. Unfortunately, the rule is to comply or die.

To clear up one more thing regarding the new regulations that came in force. The UKGC prohibits operators to allow users to enter the games lobby before their age is verified (regardless if a deposit is made or not).

Have a good day :)
 
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MidaurOnlineCasino

Midaur Casino Representative
Joined
Aug 2, 2018
Location
The Isle of Man
Ok so I was enjoying this site until I desided to take a bonus and clearly it's horrible way to have a bonus setup compaired many this will be first one that doesn't even give you the bonus until you have waged what's needed ??
This is one example of what happened to me.and another bonus I just got reads the same
I took a 200% bonus which is huge and nice.to see so I am not a huge depositor so I added £25 checked my balance it said £25 but nothing in the bonus section ? But confused so checked the bonus section and it's sitting there so headed to a slot.thi king maybe it will appear as real cash £25 and bonus £50 but nope nothing just my cash it seems and I found this really off I have to wager my deposit first in this case 40x before they will.even realease the bonus then when that's released I then have to wager that 1x
This is awful way to have a bonus setup never even come across this before
So obviously lasted a few mins as clearly you.jsve to.up.your stakes.to.tey and start to work on the bonus to try and get the £50 sitting there released.to play

I play on many sites and this is the first I've come across with this awful way I get on Every other casino mostsite I play say 100% match and you take it and it's there to use with your cash as a bonus and useable
Not here's an offer you take it and NOT a chance In in hell getting to use it as you.have to work some magic to sheer luck to wager your deposit first before they let.yoy.use the bonus

Nope but your bang on oncethey want bonus hunters to add there cash and get screwed over due to there stupid bonus idea for.me I saw what they where playing at and just gave up and not been back.since not playing those games rediculas system and idea and preditory

Dear @merlinslair

We are sorry to hear that you are not appreciating our welcome bonusing system. We have taken your feedback on board and have referred it to management.

Whilst this is being reviewed, why not turn on your communication settings so you stay up to date of our weekly loyalty point splashes on deposit, direct cashback on selected spins, incentives where you receive free spins on achievements and much more.

Although we cannot please everyone with our welcome bonus, our weekly offers for depositing players is where the fun really starts! :D

Hope to see you back soon!
 

MidaurOnlineCasino

Midaur Casino Representative
Joined
Aug 2, 2018
Location
The Isle of Man
Dear Casino Meister Members,

We would like to share the following article released 14/05/2019 –
You do not have permission to view link Log in or register now.


"The Gambling Commission (UKGC) has confirmed its latest set of amendments to the Licensing Codes of Practice (LCCP) relating to the holding of customer funds by operators.

Under the new rules, which apply retrospectively as of 29 April, a customer funds insolvency system is introduced, replacing the current rating system with new ratings standards.

Operators are required to grade the protection of customer funds in insolvency as: not protected, medium level of protection and a high level of protection.

In all cases operators must disclose ratings to customers in their terms and conditions and at the point at which a customer deposits money with the operator.

The stated aim of these changes is to “clarify the level of protection afforded for customer funds in the event of insolvency and reduce the likelihood of consumers being misled.”


We are proud to announce that Midaur.com has the highest level of customer funds protection and that we have already been complying with this rating since our launch back in early 2017.

Have a great day ya’ll! :)
 

vorcirion

On a Break
Joined
Jan 28, 2013
Location
Tampere
Hi @vorcirion

We sincerely apologise for the late response however we have looked into this issue - our logs state that you have received the email twice, but we are continuing the investigation. We have also responded to you via PM.

We try to respond to queries and resolve any issues as quickly as we can but some days can be busy than others. Buuuut, rest assured that we will not give up on this Baptism :thumbsup:

giphy.gif

Yeah my e-mail account disagrees with you :p Sent the pic of it to your support. And it's only a minor problem...just wanting that to get fixed.

I made an account to see what kind of slots you have in your casino. But could see only few of them...need to make a deposit before I can see your slot selection?
 

MidaurOnlineCasino

Midaur Casino Representative
Joined
Aug 2, 2018
Location
The Isle of Man
Yeah my e-mail account disagrees with you :p Sent the pic of it to your support. And it's only a minor problem...just wanting that to get fixed.

I made an account to see what kind of slots you have in your casino. But could see only few of them...need to make a deposit before I can see your slot selection?

Hi @vorcirion

Thank you for your kind understanding. We will investigate and get to the root cause of the issue. Fortunately, we can confirm that this issue has been isolated to your account only and we sincerely apologise.

Regarding access to the games, due to new regulations that came in force last week, we need to verify your Midaur account before allowing access to the games lobby.

You can go the verification section of your account where you can upload your ID documentation. Alternatively, you can make a deposit which will trigger an automated 3rd party verification check that we pay for. This service matches your account details with government approved databases. If it checks out, your account is verified instantly.

After following one or the other options you will be granted access to the games lobby.

I hope this helps and wish you a great day ahead.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Hi @vorcirion
Regarding access to the games, due to new regulations that came in force last week, we need to verify your Midaur account before allowing access to the games lobby.

You can go the verification section of your account where you can upload your ID documentation. Alternatively, you can make a deposit which will trigger an automated 3rd party verification check that we pay for. This service matches your account details with government approved databases. If it checks out, your account is verified instantly.

After following one or the other options you will be granted access to the games lobby.

I hope this helps and wish you a great day ahead.
Isn't it just a case of you needing to block access to the games themselves, until verification is complete?
Casino are going to lose enough business as it is, with the pre-verification. So it seems a little extreme that you'd block potential customers from even seeing if you carry their favourite games, before they verify.
Who's going to go through the verification process before they can even see what games are on offer?
 

MidaurOnlineCasino

Midaur Casino Representative
Joined
Aug 2, 2018
Location
The Isle of Man
Dear @brianmon

Very good consideration and we have certainly considered this option “restricting all game play before verification”. Let me explain why this is not in compliance with regulation.

SR 3.2.11 Requirement to verify the age of any customer before they can deposit money or gamble, and before they can access any free-to-play games the licensee may make available on its website.

Operators are required to verify the age of customers before they can access free-to-play versions of gambling games, to reduce the risk of children being exposed to products designed to encourage people to gamble.

Now this could be interpreted by stating that you would allow users access to the lobby but restrict free to play and real money gambling, right?

The pain point lies with the presentation of text, banners and images that are considered child-friendly or encourage gambling.

All affiliates and operators are already restricting their (home)pages prior to log-in to a very bland presentation for this reason.

The options are therefore as follows;

1. Remove all banners and thumbnails that “could be considered” child friendly or encourage to gamble from the lobby resulting in a very boring casino for everyone.

OR

2. Restrict lobby access until the age of the user is verified.

We have decided to go for option 2.

Due to your feedback, we have now considered a good 3rd option. We will publish a list of our games in plain text so that everyone can review the games we offer before verifying.

Thank you for your constructive feedback that have made us come up with this solution!
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Dear @brianmon

Very good consideration and we have certainly considered this option “restricting all game play before verification”. Let me explain why this is not in compliance with regulation.

SR 3.2.11 Requirement to verify the age of any customer before they can deposit money or gamble, and before they can access any free-to-play games the licensee may make available on its website.

Operators are required to verify the age of customers before they can access free-to-play versions of gambling games, to reduce the risk of children being exposed to products designed to encourage people to gamble.

Now this could be interpreted by stating that you would allow users access to the lobby but restrict free to play and real money gambling, right?

The pain point lies with the presentation of text, banners and images that are considered child-friendly or encourage gambling.

All affiliates and operators are already restricting their (home)pages prior to log-in to a very bland presentation for this reason.

The options are therefore as follows;

1. Remove all banners and thumbnails that “could be considered” child friendly or encourage to gamble from the lobby resulting in a very boring casino for everyone.

OR

2. Restrict lobby access until the age of the user is verified.

We have decided to go for option 2.

Due to your feedback, we have now considered a good 3rd option. We will publish a list of our games in plain text so that everyone can review the games we offer before verifying.

Thank you for your constructive feedback that have made us come up with this solution!
Glad to be of service. That's what the BBF process is all about :)
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Oh ya that's some real amazing responsible gaming. Come deposit and get verified the UKGC demands it!!

And why you sending that to Canadians who do not fall under the UKGC?

Shameful.

Geeze - who pissed in your cornflakes? :what:

Anyway, this is not the Bonus Meister :p and that is another thing - what is this obsession with bonuses?? Bonuses - if formulated properly - will ensure a win for the casino, because....the house always wins. :eek:

I am glad a number of you can get beyond this and focus on the casino operations and not purely on the bonusing. There is no such thing as a free lunch - and I am grateful that a number of you get that.

Anyway - the BBF period is up today. I am seeing a casino that seems to be very well managed, compliant, and a safe place to play at. What say you? I say "yea" - any naysayers please speak now. Thank you.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Geeze - who pissed in your cornflakes? :what:

Anyway, this is not the Bonus Meister :p and that is another thing - what is this obsession with bonuses?? Bonuses - if formulated properly - will ensure a win for the casino, because....the house always wins. :eek:

I am glad a number of you can get beyond this and focus on the casino operations and not purely on the bonusing. There is no such thing as a free lunch - and I am grateful that a number of you get that.

Anyway - the BBF period is up today. I am seeing a casino that seems to be very well managed, compliant, and a safe place to play at. What say you? I say "yea" - any naysayers please speak now. Thank you.


Always been a decent outfit, not afraid to do things their way. It's a 'YES!' from me...:thumbsup:
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
what is this obsession with bonuses?? Bonuses - if formulated properly - will ensure a win for the casino, because....the house always wins. :eek:

The very first post from Midaur is a huge banner for a 300% bonus. The rep has said "bonuses are there to entice new and existing players". So, of course the bonus terms are going to be scrutinised.

The house may always win. But it's about how reasonable they are about it.
I find a casino's bonus terms can be an indicator of just how fair and generous a site might be.

Bonuses are maybe more important than you'd like them to be. But they can sometimes be the only reason why a player might try a different site.
 

BillyBonanza

Senior Member
webby
Joined
Oct 10, 2017
Location
Earth
Geeze - who pissed in your cornflakes? :what:

Anyway, this is not the Bonus Meister :p and that is another thing - what is this obsession with bonuses?? Bonuses - if formulated properly - will ensure a win for the casino, because....the house always wins. :eek:

I am glad a number of you can get beyond this and focus on the casino operations and not purely on the bonusing. There is no such thing as a free lunch - and I am grateful that a number of you get that.

Anyway - the BBF period is up today. I am seeing a casino that seems to be very well managed, compliant, and a safe place to play at. What say you? I say "yea" - any naysayers please speak now. Thank you.

Oh am I supposed to love getting spammed in my email? Am I supposed to love being spammed telling me "hurry come deposit you have 24 hours to deposit and get verified or else your account will be closed"

What is the obsession with bonuses? I dont know, ask the rep.
 

MidaurOnlineCasino

Midaur Casino Representative
Joined
Aug 2, 2018
Location
The Isle of Man
Oh am I supposed to love getting spammed in my email? Am I supposed to love being spammed telling me "hurry come deposit you have 24 hours to deposit and get verified or else your account will be closed"

What is the obsession with bonuses? I dont know, ask the rep.

Hi @BillyBonanza

Can you please elaborate on the 'spamming' issue? If you could PM us with your username or email address, we will be happy to look into this and investigate.

We have also responded to your comment regarding our new verification process which is post #94. Furthermore, we have also explained our new process thoroughly on posts #123 and #127.

Have a great weekend!
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Oh am I supposed to love getting spammed in my email? Am I supposed to love being spammed telling me "hurry come deposit you have 24 hours to deposit and get verified or else your account will be closed"

What is the obsession with bonuses? I dont know, ask the rep.
Don't be a troll please. The "shameful" remark was a bit over the top - they were requiring all persons to send ID docs. And now you're getting "spammed". Great. :rolleyes:
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Further - about the obsession with bonuses: here we have seven pages of posts and no one has mentioned anything about payout times and reverse times for withdrawals. I thought that this was important to our members, but apparently not. :what:

These casinos are rated for these times - if no one is making withdrawals and keeping track of their reverse time, I have to go with what the casinos tell me.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Further - about the obsession with bonuses: here we have seven pages of posts and no one has mentioned anything about payout times and reverse times for withdrawals. I thought that this was important to our members, but apparently not. :what:

These casinos are rated for these times - if no one is making withdrawals and keeping track of their reverse time, I have to go with what the casinos tell me.
The problem is, that if the SUB is so 'anti-player' who's going to be tempted to deposit cash to try them out, in the first place?
All casinos put some hurdles in the way to prevent players cashing out from a bonus, that's understandable.
But Midaur seem to have thrown in every single hurdle they can possibly think of.

If no one's posted about payout times and reverse times etc. Then maybe very few members have been tempted to sign up and play, and of those who have. Maybe they haven't been lucky enough to get to the withdrawal stage.

Why would CM members PAY, with their own money, to properly review sites which come in to the BBF process, when there's nothing much to temp them to do so?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Who said subs are obligatory?? I am sure someone in this thread has actually played at this casino and has cashed out somehow - bonus or no bonus. One reason we have the Meister Minions by the way :p
 
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