Midaur - Another One Bites The Dust

I have been drumming the fraud thing for ages now and got often enough beaten down in the threads here on CM. Good to hear it once directly from a casino rep. Maybe a spelling mistake in the name or "I used a card from a shared account" will ring different bells in your ears from now on mack. :D

The UK is by far the worst when it comes to fraud. Doesn't mean necessarily UK people, but the majority is. The number of closed forums is growing steadily, hence I assume the issue will just get worse and worse. The slightest slip-up in T&Cs and offers or the smallest loophole is shared within minutes with hundreds or even thousands of people who wait all day just for that kind of news. And then the casino in question gets bombarded. You can lose as an operator 5 and 6-figure sums within hours or a day, and those players are never to be seen again unless another loophole comes up.

No, no basically :) :laugh: you said it yourself in the other thread, the automatic verification parameter is set to 'loose' and not stringent, with the result people playing the SE trick can slip through the net relatively easy. That's a commercial/staff costs etc decision the casinos have taken, and if slottery was correct about what the auditors have told him, approved by the ukgc [ who took aeons to address the glaring issues of harm caused by fobt's, and now gambling online via a credit card, so their record is indifferent at best]

nb: I never agreed with that thread about the shared account card story, at least I hope I didn't!
If I did it must have been a momentary lapse/side effect of brexit or trump debates :oops:...You're not keeping a record of my forum transgressions I hope :p :laugh:
 
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Dear Friends, Meister Minions, Forum contributors, Affiliates, Affiliate Managers, Operators and keyboard warriors,

It is unfortunate but Midaur indeed closes its doors. The platform and license holder Infinity Gaming Solutions has decided to cease the B2C gambling operations. In the past 3 years, a number of factors have significantly impacted our business.

We thought we will give a more detailed explanation here so to avoid people assuming (since we all know what that stands for).

It is an essay but hopefully provides clarity.

Midaur has always been at the forefront of compliance and generally already complied before the regulation was enforced. As such we have always passed the stringent compliance reviews from the UKGC. In fact, we were some of the few that passed our audits clean time after time.

So here a few facts on what we did:
  • We were the first that segregated bonus from real money funds and did not lock in deposits
  • We were the first that honoured limits to be increased only at the end of the limit period
  • We were with the first 20 operators that integrated and enforced GAMSTOP. GAMSTOP was mandatory by the GC and enforcement was
    “lose your license if you don’t”. Then suddenly it is no longer required unless you were already integrated. Thanks guys!
  • We have operated the most lucrative loyalty scheme by giving back on every deposit and wager
  • Our VIPS knew they could always count on an excess of 10% cashback when they had losses
  • Yes, there was no Netent – but apart from them we were close to having them all and we released new games on a daily basis
  • Our web design could have been upgraded, sure. Over time “what we collectively like” changes and we could have done more on that front. Then again beauty is in the eye of the beholder and we had a good demographic that could appreciate it.
And here a few facts on what happened:
  • UKGC decides to honour a group of Mayfair snobs to form a lobby that regardless of any law has enforcing capabilities. They call themselves the ASA and we really have grown to love them.
  • We have to start cutting ties with our promotors around the globe, we can’t control what they say so we can’t take the risk.
  • We revamp our website, affiliate communications etc. It has to be dull because anything remotely attractive is apparently “child-friendly”. See how the love is growing? This seems to be enforced very selectively. When you are part of the big 5, the rules seem to be a bit more lenient.
  • A surge in SE fraud – the GC was kind enough to educate the country on how to position yourself in such a way that you could have a good go for a free run.
  • Our poor staff dealing with this nonsense still have trauma from the communications these scammers shared with them.
  • Sophisticated fraud rings found plenty of ways to abuse bonuses that were designed to be fair then altered to more secure and secure. Yes, less lucrative but we wanted to make sure our employees were able to buy the nappies for their babies. A cat and mouse game in the end – thank you for the excitement.
  • Now fraud got more sophisticated and we have fought the battles. From persistent feature abuse to actual RTP manipulation. YES, if planned and executed well you can still manipulate RTP’s and be a guaranteed winner. Nonetheless, we have fought back and closed the doors where we could.
  • When you think you have done it all and can sit back a bit it suddenly seems that everyone is a winner. Turns out that as an industry content supplier there is no justification required, players can hit a once in a lifetime win 4 times a week or 10 times a month. Seems to be absolutely normal. That these winning accounts never return after cashing their win is absolutely normal also – who would go back to the place that made them fortunes? You end up removing certain games and find that your winning superstars also disappear. Let’s leave this one parked right there.
With a solid player base, there was nothing to worry about. The kids of our lovely fraudsters should have had great Xmas, and who would in their innocence have deserved it.

So here we are, 2019 starts and fortunately we could still afford a good roast so our bellies were filled and ready for a new year.

  • By this time, we hired a small army to interact with our customers, providing them with consultations on their mental condition, helped them budgeting and provided a listening ear for the daily struggles etc.
  • We also started to ask our customers to provide their source of wealth soon as they started to deposit amounts equal to less than half an average salary. As a result, we had to say goodbye to a large number of our customers who were not comfortable in providing this.
  • During an audit from the GC we were confronted with the fact that we allowed winnings to be recycled. I.e. if someone had won £20K and subsequently lost £10K of that we were irresponsible and failing policy set out by the GC. So, what happens is our players win a few thousand, they withdraw and start depositing again. We interact and have to ask “can you afford this”, where does your wealth come from? The player says – I won, I got it from you. On which we are forced to respond, sorry but ordinarily you would not deposit this much so we cannot allow you to deposit your winnings. Also, can you please let us know your annual income so we can determine an appropriate deposit limit. At this stage, our customers are disappointed and leave. Probably to dump their winnings with the big 5 who seem to have a respawning get out of jail free card.
As we all know this craze is only getting worse. It seems that if you are one of the big names you can bluntly fail on social responsibility and just pay the fine. Make 20 million and pay 5 in fines. Sounds like a good deal to us. We were baffled by the fact that these license breaches that unconditionally should lead to a license suspension or revocation were settled with a fine worth a fraction of profits.

We have now arrived in late 2019, mandatory affordability is implemented. We spend a lot on designing a system that handles this for us. We estimate the average disposable income and confirm it with our customers on registration. The system automatically applies a deposit limit and if the player wants to increase this limit, they have to prove their annual income, household expenditure etc. So, rather you pay huge fees to Google for clicks, CPA’s or hybrids to affiliates, name any marketing, you must immediately vet and restrict this customer to amounts that are often below your acquisition cost. Not to mention the big risk of losing the customer very quickly when you limit their play after a win or ask them to send a payslip. Now we have not yet mentioned that players also win :).

Ultimately there are a large number of factors that have resulted in the final decision to close down the B2C gambling activities of Infinity Gaming Solutions in the UK market. The reasons addressed in this comment have been the main drivers.

We hope you appreciate our elaborated feedback.

We want to thank all our players that have been with us through the years and we are sad to be saying goodbye.

Haters we love you, friends we care about you deeply!



Best post ever on Casinomeister.
Dear all,

As much as I would love to spill the beans, these conversations can lead to disclosures and it is not in my remit to do this publicly.

T&C’s is an ongoing battle and indeed slip-ups are pricey. @Slottery hits the nail on its head and these were a lot harder to fight.

I will close with sharing the knowledge that although the RNG’s are audited and certified, the hosting environments and codebases (of the games) of some suppliers are vulnerable. So yes, its 100% fair if you play fair. Just paint the picture of a developer leaving a back door open or techies finding one so they can have a good Xmas by triggering wins here and there. Surely once a supplier finds a leak they close it, but without mandatory audits on their reports, liability can be easily denied. these are attacks that as an operator are very hard to protect against.

Thank you all for the nice feedback!

Armed with that knowledge and the loss of your business you worked hard for against unfair advantage from competitors I know what I’d being doing right now.
 
No, no basically :) :laugh: you said it yourself in the other thread, the automatic verification parameter is set to 'loose' and not stringent, with the result people playing the SE trick can slip through the net relatively easy. That's a commercial/staff costs etc decision the casinos have taken, and if slottery was correct about what the auditors have told him, approved by the ukgc [ who took aeons to address the glaring issues of harm caused by fobt's, and now gambling online via a credit card, so their record is indifferent at best]

nb: I never agreed with that thread about the shared account card story, at least I hope I didn't!
If I did it must have been a momentary lapse/side effect of brexit or trump debates :oops:...You're not keeping a record of my forum transgressions I hope :p :laugh:

LOL mack, I meant in general, not specifically you. The stories we hear in the various threads appear in a very different light once you read what somebody "in the know" posts.

Sure, the operators could choose a tighter setting for verifications etc. but where do you draw the line? Employ 20 people just to follow-up on false flags? A new casino has usually 1,000s of new accounts each day in the beginning if they did their marketing right. Let 500 of those be flagged (so they can't deposit and often never return), another 200 fleece you because of some slip-up, 50 players win and withdraw, another 100 deposit only a tenner before buggering off, etc...... and you can pretty much close your doors after the first day as you will be running out of hard cash to pay everyone. This is an extreme case but it roughly tells you how it happens.

Now let more fraudsters get the news of the "loophole" and you are done before you took off the ground properly. And that is an ongoing fight, it never stops.
 
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He is right though. William Hill in particular have a proven broken age verification tool, allow any number if duplicate accounts, never have any contact with a customer yet time and again they get away with it unless someone has stolen from an employer to fund their gambling, that's what they get fined on. I have some sympathy for Midaur and a number of the smaller operators. There is almost an oligopoly on the industry by the big 4 or 5 who get away with murder constantly.
 
That's about as close to an honest whistleblower we're ever likely to see on CM! Now imagine all casinos were that upfront about the goings-on in the industry, it'd be a beautiful world :cool:

.....and now he's leaving :(

Mexico I assume
 
I found this casino to have very good SR policies. I once made about 6 small deposits of about £30 and they blocked my account because they thought I was gambling more than I originally wanted. They then contacted me to ask me why I was depositing multiple times in a short time.

It was only a small amount of money, but they looked at the activity and took action.
 
So going by what I'm seeing it's less 'clipjoints being drained out of the swamp' and more 'UKGC choke-hold on smaller operators forcing them to leave'

Because that's what we really need, to drive knowledgeable and transparent professionals out of the industry
 
LOL mack, I meant in general, not specifically you. The stories we hear in the various threads appear in a very different light once you read what somebody "in the know" posts.

Sure, the operators could choose a tighter setting for verifications etc. but where do you draw the line? Employ 20 people just to follow-up on false flags? A new casino has usually 1,000s of new accounts each day in the beginning if they did their marketing right. Let 500 of those be flagged (so they can't deposit and often never return), another 200 fleece you because of some slip-up, 50 players win and withdraw, another 100 deposit only a tenner before buggering off, etc...... and you can pretty much close your doors after the first day as you will be running of hard cash to pay everyone. This is an extreme case but it roughly tells you how it happens.

Now let more fraudsters get the news of the "loophole" and you are done before you took off the ground properly. And that is an ongoing fight, it never stops.

Would the flag rate really ever be that high though, 50%, if the automatic checks are based on the electoral roll held name and the credit agencies?

I guess what could be happening also is, people are using a mobile device to sign up, and it just makes mistakes more likely because of the keyboard/screen size, clumsy fingers etc..

Maybe we need some sort of unique number, like the national insurance number in the uk, which you could apply for from the ukgc, would perhaps help stop the multiple sign ups etc..

I want a level playing field, I don't want to gamble at a casino and another player is doing it for free, however each case like the robret one has to be judged individually apparently the SE at Leo didn't cover RP, he could be genuine and made a typing mistake.

Edit: sorry going off topic here ^^ don't want this to turn into the robret #2 thread, the last thing we need!
 
Maybe we need some sort of unique number, like the national insurance number in the uk, which you could apply for from the ukgc, would perhaps help stop the multiple sign ups etc..

Maybe after getting ready with Brexit there could be time to implement bank id or something similar to UK as well. No mistakes in details and failing SE:s because of that (and Gamstop could rely to that number instead of several details which are vulnerable already for spelling mistakes and "mistakes").
 
Very interesting and revealing explaination of why you have had to close your doors @MidaurOnlineCasino

Could you please explain a little more to me who the "Mayfair Snobs" are,what ASA is as well as how they have influence?

When you think you have done it all and can sit back a bit it suddenly seems that everyone is a winner. Turns out that as an industry content supplier there is no justification required, players can hit a once in a lifetime win 4 times a week or 10 times a month. Seems to be absolutely normal. That these winning accounts never return after cashing their win is absolutely normal also – who would go back to the place that made them fortunes? You end up removing certain games and find that your winning superstars also disappear. Let’s leave this one parked right there.
Could you please expand on the above statement in order that I can understand what you mean clearer please?

Can you confirm if streamers have had any effect on your income good or bad?

Thank you for being so candid
 
Something that I must mention about that wonderfully loaded post was the incite into what it means to be a staff member working for a Casino of Midaurs size and the pressures that they seemed to of had to endure.
It is woth considering when communicating with a casinos staff
I know wtih some of the smaller outfits (and likely larger as well) it's people wearing many diffeerent hats

ie the 'support guy' could also be responsible for forum mngt, aff related tasks, gen mamger, tech etc
 
Hi @geordiecolin,

asa.org.uk. The Advertising Standards Authority (ASA) is the self-regulatory organisation of the advertising industry in the United Kingdom. The ASA is a non-statutory organisation and so cannot interpret or enforce legislation.

The removing of streamers and influencers as well as independent affiliate mailing campaigns and affiliate websites that did not comply with the rules of the ASA has most certainly cut significant income streams.

"Could you please expand on the above statement in order that I can understand what you mean clearer please? " I have done so a few posts further down (post #50).

@dionysus - you are right many staff wears many hats as there are a large number of tasks and sub-tasks to be fulfilled.

Being Candid as requested, hopefully this suffices :)
 
Hi @geordiecolin,

asa.org.uk. The Advertising Standards Authority (ASA) is the self-regulatory organisation of the advertising industry in the United Kingdom. The ASA is a non-statutory organisation and so cannot interpret or enforce legislation.

The removing of streamers and influencers as well as independent affiliate mailing campaigns and affiliate websites that did not comply with the rules of the ASA has most certainly cut significant income streams.

Oh thats a shame, the UK gambling industry having to comply with the same advertising standards as every other advertiser in the uk :confused:
 
Dear Friends, Meister Minions, Forum contributors, Affiliates, Affiliate Managers, Operators and keyboard warriors,

It is unfortunate but Midaur indeed closes its doors. The platform and license holder Infinity Gaming Solutions has decided to cease the B2C gambling operations. In the past 3 years, a number of factors have significantly impacted our business.

We thought we will give a more detailed explanation here so to avoid people assuming (since we all know what that stands for).

It is an essay but hopefully provides clarity.

Midaur has always been at the forefront of compliance and generally already complied before the regulation was enforced. As such we have always passed the stringent compliance reviews from the UKGC. In fact, we were some of the few that passed our audits clean time after time.

So here a few facts on what we did:
  • We were the first that segregated bonus from real money funds and did not lock in deposits
  • We were the first that honoured limits to be increased only at the end of the limit period
  • We were with the first 20 operators that integrated and enforced GAMSTOP. GAMSTOP was mandatory by the GC and enforcement was
    “lose your license if you don’t”. Then suddenly it is no longer required unless you were already integrated. Thanks guys!
  • We have operated the most lucrative loyalty scheme by giving back on every deposit and wager
  • Our VIPS knew they could always count on an excess of 10% cashback when they had losses
  • Yes, there was no Netent – but apart from them we were close to having them all and we released new games on a daily basis
  • Our web design could have been upgraded, sure. Over time “what we collectively like” changes and we could have done more on that front. Then again beauty is in the eye of the beholder and we had a good demographic that could appreciate it.
And here a few facts on what happened:
  • UKGC decides to honour a group of Mayfair snobs to form a lobby that regardless of any law has enforcing capabilities. They call themselves the ASA and we really have grown to love them.
  • We have to start cutting ties with our promotors around the globe, we can’t control what they say so we can’t take the risk.
  • We revamp our website, affiliate communications etc. It has to be dull because anything remotely attractive is apparently “child-friendly”. See how the love is growing? This seems to be enforced very selectively. When you are part of the big 5, the rules seem to be a bit more lenient.
  • A surge in SE fraud – the GC was kind enough to educate the country on how to position yourself in such a way that you could have a good go for a free run.
  • Our poor staff dealing with this nonsense still have trauma from the communications these scammers shared with them.
  • Sophisticated fraud rings found plenty of ways to abuse bonuses that were designed to be fair then altered to more secure and secure. Yes, less lucrative but we wanted to make sure our employees were able to buy the nappies for their babies. A cat and mouse game in the end – thank you for the excitement.
  • Now fraud got more sophisticated and we have fought the battles. From persistent feature abuse to actual RTP manipulation. YES, if planned and executed well you can still manipulate RTP’s and be a guaranteed winner. Nonetheless, we have fought back and closed the doors where we could.
  • When you think you have done it all and can sit back a bit it suddenly seems that everyone is a winner. Turns out that as an industry content supplier there is no justification required, players can hit a once in a lifetime win 4 times a week or 10 times a month. Seems to be absolutely normal. That these winning accounts never return after cashing their win is absolutely normal also – who would go back to the place that made them fortunes? You end up removing certain games and find that your winning superstars also disappear. Let’s leave this one parked right there.
With a solid player base, there was nothing to worry about. The kids of our lovely fraudsters should have had great Xmas, and who would in their innocence have deserved it.

So here we are, 2019 starts and fortunately we could still afford a good roast so our bellies were filled and ready for a new year.

  • By this time, we hired a small army to interact with our customers, providing them with consultations on their mental condition, helped them budgeting and provided a listening ear for the daily struggles etc.
  • We also started to ask our customers to provide their source of wealth soon as they started to deposit amounts equal to less than half an average salary. As a result, we had to say goodbye to a large number of our customers who were not comfortable in providing this.
  • During an audit from the GC we were confronted with the fact that we allowed winnings to be recycled. I.e. if someone had won £20K and subsequently lost £10K of that we were irresponsible and failing policy set out by the GC. So, what happens is our players win a few thousand, they withdraw and start depositing again. We interact and have to ask “can you afford this”, where does your wealth come from? The player says – I won, I got it from you. On which we are forced to respond, sorry but ordinarily you would not deposit this much so we cannot allow you to deposit your winnings. Also, can you please let us know your annual income so we can determine an appropriate deposit limit. At this stage, our customers are disappointed and leave. Probably to dump their winnings with the big 5 who seem to have a respawning get out of jail free card.
As we all know this craze is only getting worse. It seems that if you are one of the big names you can bluntly fail on social responsibility and just pay the fine. Make 20 million and pay 5 in fines. Sounds like a good deal to us. We were baffled by the fact that these license breaches that unconditionally should lead to a license suspension or revocation were settled with a fine worth a fraction of profits.

We have now arrived in late 2019, mandatory affordability is implemented. We spend a lot on designing a system that handles this for us. We estimate the average disposable income and confirm it with our customers on registration. The system automatically applies a deposit limit and if the player wants to increase this limit, they have to prove their annual income, household expenditure etc. So, rather you pay huge fees to Google for clicks, CPA’s or hybrids to affiliates, name any marketing, you must immediately vet and restrict this customer to amounts that are often below your acquisition cost. Not to mention the big risk of losing the customer very quickly when you limit their play after a win or ask them to send a payslip. Now we have not yet mentioned that players also win :).

Ultimately there are a large number of factors that have resulted in the final decision to close down the B2C gambling activities of Infinity Gaming Solutions in the UK market. The reasons addressed in this comment have been the main drivers.

We hope you appreciate our elaborated feedback.

We want to thank all our players that have been with us through the years and we are sad to be saying goodbye.

Haters we love you, friends we care about you deeply!



One of the best posts I ever read here. Brilliant!

I can understand the bitterness and I hope players realize why bonuses are worse, RTP's are reduced and casinos are leaving the market. Basically, why unless you have very deep pockets, the UK market is a minefield.

This should be rewritten by hand in fountain pen with good quality calligraphy and framed on my wall.

P.S. more acid than 5 of my review and Bonanza videos put together. :D
 
@colinsunderland - you are kind of missing the point here.

While trying to avoid further discussion on this subject - the ASA has developed a special subset for gambling and anyone that remotely follows the industry knows that they are bonkers!

@pinnit2014 can you elaborate on your post so we can all enjoy the fun.

Thanks dudes!
 
Dear Friends, Meister Minions, Forum contributors, Affiliates, Affiliate Managers, Operators and keyboard warriors,

It is unfortunate but Midaur indeed closes its doors. The platform and license holder Infinity Gaming Solutions has decided to cease the B2C gambling operations. In the past 3 years, a number of factors have significantly impacted our business.

We thought we will give a more detailed explanation here so to avoid people assuming (since we all know what that stands for).

It is an essay but hopefully provides clarity.

Midaur has always been at the forefront of compliance and generally already complied before the regulation was enforced. As such we have always passed the stringent compliance reviews from the UKGC. In fact, we were some of the few that passed our audits clean time after time.

So here a few facts on what we did:
  • We were the first that segregated bonus from real money funds and did not lock in deposits
  • We were the first that honoured limits to be increased only at the end of the limit period
  • We were with the first 20 operators that integrated and enforced GAMSTOP. GAMSTOP was mandatory by the GC and enforcement was
    “lose your license if you don’t”. Then suddenly it is no longer required unless you were already integrated. Thanks guys!
  • We have operated the most lucrative loyalty scheme by giving back on every deposit and wager
  • Our VIPS knew they could always count on an excess of 10% cashback when they had losses
  • Yes, there was no Netent – but apart from them we were close to having them all and we released new games on a daily basis
  • Our web design could have been upgraded, sure. Over time “what we collectively like” changes and we could have done more on that front. Then again beauty is in the eye of the beholder and we had a good demographic that could appreciate it.
And here a few facts on what happened:
  • UKGC decides to honour a group of Mayfair snobs to form a lobby that regardless of any law has enforcing capabilities. They call themselves the ASA and we really have grown to love them.
  • We have to start cutting ties with our promotors around the globe, we can’t control what they say so we can’t take the risk.
  • We revamp our website, affiliate communications etc. It has to be dull because anything remotely attractive is apparently “child-friendly”. See how the love is growing? This seems to be enforced very selectively. When you are part of the big 5, the rules seem to be a bit more lenient.
  • A surge in SE fraud – the GC was kind enough to educate the country on how to position yourself in such a way that you could have a good go for a free run.
  • Our poor staff dealing with this nonsense still have trauma from the communications these scammers shared with them.
  • Sophisticated fraud rings found plenty of ways to abuse bonuses that were designed to be fair then altered to more secure and secure. Yes, less lucrative but we wanted to make sure our employees were able to buy the nappies for their babies. A cat and mouse game in the end – thank you for the excitement.
  • Now fraud got more sophisticated and we have fought the battles. From persistent feature abuse to actual RTP manipulation. YES, if planned and executed well you can still manipulate RTP’s and be a guaranteed winner. Nonetheless, we have fought back and closed the doors where we could.
  • When you think you have done it all and can sit back a bit it suddenly seems that everyone is a winner. Turns out that as an industry content supplier there is no justification required, players can hit a once in a lifetime win 4 times a week or 10 times a month. Seems to be absolutely normal. That these winning accounts never return after cashing their win is absolutely normal also – who would go back to the place that made them fortunes? You end up removing certain games and find that your winning superstars also disappear. Let’s leave this one parked right there.
With a solid player base, there was nothing to worry about. The kids of our lovely fraudsters should have had great Xmas, and who would in their innocence have deserved it.

So here we are, 2019 starts and fortunately we could still afford a good roast so our bellies were filled and ready for a new year.

  • By this time, we hired a small army to interact with our customers, providing them with consultations on their mental condition, helped them budgeting and provided a listening ear for the daily struggles etc.
  • We also started to ask our customers to provide their source of wealth soon as they started to deposit amounts equal to less than half an average salary. As a result, we had to say goodbye to a large number of our customers who were not comfortable in providing this.
  • During an audit from the GC we were confronted with the fact that we allowed winnings to be recycled. I.e. if someone had won £20K and subsequently lost £10K of that we were irresponsible and failing policy set out by the GC. So, what happens is our players win a few thousand, they withdraw and start depositing again. We interact and have to ask “can you afford this”, where does your wealth come from? The player says – I won, I got it from you. On which we are forced to respond, sorry but ordinarily you would not deposit this much so we cannot allow you to deposit your winnings. Also, can you please let us know your annual income so we can determine an appropriate deposit limit. At this stage, our customers are disappointed and leave. Probably to dump their winnings with the big 5 who seem to have a respawning get out of jail free card.
As we all know this craze is only getting worse. It seems that if you are one of the big names you can bluntly fail on social responsibility and just pay the fine. Make 20 million and pay 5 in fines. Sounds like a good deal to us. We were baffled by the fact that these license breaches that unconditionally should lead to a license suspension or revocation were settled with a fine worth a fraction of profits.

We have now arrived in late 2019, mandatory affordability is implemented. We spend a lot on designing a system that handles this for us. We estimate the average disposable income and confirm it with our customers on registration. The system automatically applies a deposit limit and if the player wants to increase this limit, they have to prove their annual income, household expenditure etc. So, rather you pay huge fees to Google for clicks, CPA’s or hybrids to affiliates, name any marketing, you must immediately vet and restrict this customer to amounts that are often below your acquisition cost. Not to mention the big risk of losing the customer very quickly when you limit their play after a win or ask them to send a payslip. Now we have not yet mentioned that players also win :).

Ultimately there are a large number of factors that have resulted in the final decision to close down the B2C gambling activities of Infinity Gaming Solutions in the UK market. The reasons addressed in this comment have been the main drivers.

We hope you appreciate our elaborated feedback.

We want to thank all our players that have been with us through the years and we are sad to be saying goodbye.

Haters we love you, friends we care about you deeply!



I know many will not like me saying this considering the respons your post has received but this is what I get from reading your post:

Your post is mostly about you 1. complaining about the UKGC and the LCCP, 2. how you're not allowed to market yourself the way you want, and 3. that you have suspicions(or a tin foil hat) when it comes to some of your game providers.

My conclusion is that 1. your operation were to small to cope with all the regulatory changes that happened and that 2. your customer acquisition was in the grey scale of what is now considered appropriate and 3. you also problems with fraudsters since you didn't have enough resources to fight that battle that is running 24/7/365.
 
@colinsunderland - you are kind of missing the point here.

While trying to avoid further discussion on this subject - the ASA has developed a special subset for gambling and anyone that remotely follows the industry knows that they are bonkers!

@pinnit2014 can you elaborate on your post so we can all enjoy the fun.

Thanks dudes!

Snorky is known as Deepthroat in these neck of the woods. Should say it all....

He plays Bonanza so he's no longer got Deep Pockets though
 
I know many will not like me saying this considering the respons your post has received but this is what I get from reading your post:

Your post is mostly about you 1. complaining about the UKGC and the LCCP, 2. how you're not allowed to market yourself the way you want, and 3. that you have suspicions(or a tin foil hat) when it comes to some of your game providers.

My conclusion is that 1. your operation were to small to cope with all the regulatory changes that happened and that 2. your customer acquisition was in the grey scale of what is now considered appropriate and 3. you also problems with fraudsters since you didn't have enough resources to fight that battle that is running 24/7/365.

Thats what I got from it too, along with another couple of similar points. I just didn't respond because of the current love being shown for them, despite the 2 dedicated threads about them being pretty much the opposite.

@MidaurOnlineCasino I know exactly what the CAP code is and totally agree with it. I don't want to see shit like 'OMG I found out I had cancer, feeling depressed, deposited £10 at x casino, won £1000000 on my first spin' or 'Sign up now, get £500 free, no deposit required' to click through and find out you get 10 x 10p starbusrt spins with a 500x wagering requirement on a £50 first deposit. You obviously think lying to customers and spamming them is acceptable though, which is what was happened before the first penalties were handed out. It was against the CAP code long before that point too, and before you had your UKGC license issued. If you weren't following the CAP code from the start then thats down to you, no one else.
 
Hi @Matti,

I would differ from your statements and I believe the initial post also concludes that.
It is indeed true that the continues updates of the LCCP have been received as cannibalistic on the industry.
Fraud - I don't have to defend the cases. We battled we won but lost a lot along the way.

Thanks @colinsunderland - still missing the point, clearly we are referring to other subjects that are widely discussed in the industry but that you are intentionally leaving out.

Guy's all our battles are done - no need for further discussions with the same people over the same BS. We are not here for you but for the others with which we have healthy discussions.

Want to kick us whilst we are down - go ahead! spread the love!
 
Hi @Matti,

I would differ from your statements and I believe the initial post also concludes that.
It is indeed true that the continues updates of the LCCP have been received as cannibalistic on the industry.
Fraud - I don't have to defend the cases. We battled we won but lost a lot along the way.

Thanks @colinsunderland - still missing the point, clearly we are referring to other subjects that are widely discussed in the industry but that you are intentionally leaving out.

Guy's all our battles are done - no need for further discussions with the same people over the same BS. We are not here for you but for the others with which we have healthy discussions.

Want to kick us whilst we are down - go ahead! spread the love!

Which subjects? You attacked the ASA. The only action I've seen them take is to stop casinos/affiliates/marketing agencies making wild and false claims, and making them include significant terms where space allows. What else have they done that has affected revenue streams?
 

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