Major Tom - New Red Flush/La Vida casino with batshit crazy autoplay T&Cs

[ChopleyIOM]

Got a very glossy mailer delivered to the house today, advertising the MAJOR TOM CASINO (complete with a patriotic Union Jack!).

SUB seems pretty decent, 50 free spins on Dr Watts Up, and a 150% deposit bonus up to £150 on a 30xB WR.

Needless to say my spidey sense was tingling when I saw they were brought to me by the group behind Red Flush and Casino La Vida (as you can see in the mailer), so I decided to have an extra careful read of the T&Cs. (I actually quite fancied a crack at the SUB, a £250 bankroll for a £100 deposit on a 30xB WR isn't too bad.)

Alas, it didn't take me too long to find this.....

Major Tom wants you to use this bonus to experience the games first hand and would prefer if you did not use the autoplay feature in order to meet wagering requirements. In fact Major Tom Management reserves the right to void winnings should management deem that the autoplay feature was used (in this instance). May seem like a strange term but then Major Tom is quite a quirky character.

You do not have permission to view link Log in or register now.

Major Tom is a quirky character? Since when did the 'character traits' of an entirely invented person belong in the T&Cs of the sister casino of a double-accredited group?

Needless to say I shall not be availing myself of any of their 'FRESH NEW GAMING EXPERIENCE', even though they are, apparently, 'FAIR, FUN AND FABULOUS'.

Sheesh.

 

[dunover]

Got a very glossy mailer delivered to the house today, advertising the MAJOR TOM CASINO (complete with a patriotic Union Jack!).

SUB seems pretty decent, 50 free spins on Dr Watts Up, and a 150% deposit bonus up to £150 on a 30xB WR.

Needless to say my spidey sense was tingling when I saw they were brought to me by the group behind Red Flush and Casino La Vida (as you can see in the mailer), so I decided to have an extra careful read of the T&Cs. (I actually quite fancied a crack at the SUB, a £250 bankroll for a £100 deposit on a 30xB WR isn't too bad.)

Alas, it didn't take me too long to find this.....

View attachment 43808

You do not have permission to view link Log in or register now.

Major Tom is a quirky character? Since when did the 'character traits' of an entirely invented person belong in the T&Cs of the sister casino of a double-accredited group?

Needless to say I shall not be availing myself of any of their 'FRESH NEW GAMING EXPERIENCE', even though they are, apparently, 'FAIR, FUN AND FABULOUS'.

Sheesh.

View attachment 43809

"Ashes to ashes, funk to funky. We know major tom's a junkie. Strung out in heaven's high. Hitting an all-time low"

Junkie? Major Tom was completely bollocksed when he came up with that fantastic term! As you alluded to, the term is not in good faith and in fact I will give Major Tom his own foil hat for this space oddity as well as confirming that if this site has set its stall out with terms like that it is somewhere I too will certainly avoid!
Over and out. Back to Mars....

 

[LondonDJ]

Got a very glossy mailer delivered to the house today, advertising the MAJOR TOM CASINO (complete with a patriotic Union Jack!).

SUB seems pretty decent, 50 free spins on Dr Watts Up, and a 150% deposit bonus up to £150 on a 30xB WR.

Needless to say my spidey sense was tingling when I saw they were brought to me by the group behind Red Flush and Casino La Vida (as you can see in the mailer), so I decided to have an extra careful read of the T&Cs. (I actually quite fancied a crack at the SUB, a £250 bankroll for a £100 deposit on a 30xB WR isn't too bad.)

Alas, it didn't take me too long to find this.....

View attachment 43808

You do not have permission to view link Log in or register now.

Major Tom is a quirky character? Since when did the 'character traits' of an entirely invented person belong in the T&Cs of the sister casino of a double-accredited group?

Needless to say I shall not be availing myself of any of their 'FRESH NEW GAMING EXPERIENCE', even though they are, apparently, 'FAIR, FUN AND FABULOUS'.

Sheesh.

View attachment 43809

HAHAHAHAAA!

Good GOD. One for the recycling Chopley.

 

[ChopleyIOM]

For some bizarre reason an identical mailer has turned up in the post today, except my first name is spelt a bit differently on the front.

Oh well, it'll get filed in the same place as the last one

(I did actually make a deposit into 3Dice instead and turned my modest VIP bonus into a pretty nice withdrawal, which was in my Neteller account in exactly 14 minutes, which is a lot better than the several days it'd take me to get paid by Major Tom, assuming they run to the same kinds of schedules that Red Flush and La Vida do, with long pending reversible periods and weekends that 'don't exist' when it comes to the passage of time, and then deciding they want your docs, and so on.)

 

[mrmark21]

For some bizarre reason an identical mailer has turned up in the post today, except my first name is spelt a bit differently on the front.

Oh well, it'll get filed in the same place as the last one

(I did actually make a deposit into 3Dice instead and turned my modest VIP bonus into a pretty nice withdrawal, which was in my Neteller account in exactly 14 minutes, which is a lot better than the several days it'd take me to get paid by Major Tom, assuming they run to the same kinds of schedules that Red Flush and La Vida do, with long pending reversible periods and weekends that 'don't exist' when it comes to the passage of time, and then deciding they want your docs, and so on.)

Good on ya Chops I'm not a fan. There has been nothing but complaints, stuff-ups, spam, and predatory T&Cs since Major Tom first reared his ugly head! Hmmm Major Tom does seem like a junkie

 

[dunover]

Spam

As you guys know, I started a shame the spammers thread a while back. I've never had Red Thrush issues until today, whereby I get this little gem! Although it's not from Major Tom himself, the spam is Red thrush from 'tom' a suitable alias...

//69.175.3.50/mailapps/link.php?M=11841&N=2&L=2&F=H

 

[FavoPlayer]

As you guys know, I started a shame the spammers thread a while back. I've never had Red Thrush issues until today, whereby I get this little gem! Although it's not from Major Tom himself, the spam is Red thrush from 'tom' a suitable alias...

//69.175.3.50/mailapps/link.php?M=11841&N=2&L=2&F=H



View attachment 43823

I had received same spam today. Forwarded to Myron from RedReturns, but I think they don't care about spam at all.
I had such link :

http:// www. redreturns .net/BannerServer/Default.aspx?isClick=true&bTag=Aff_1237_1726__http://notapplicable.com&bTagID=10042500&Img=4745.html&cId=1537&lpId=290

Regarding Major Tom Casino, I will nominate this year them for "Worst New Casino of 2013"

 

[hakapuku]

Red Flush group (including Lavida and Major Tom) is one of the best MGS group. Much much better than Fortune Lounge and Palace Group taken together. When was the last you read about Red Flush not paying anybody?

PS And btw Casino Rewards has this kind of rule for ages. And no complaints.

 

[MyronRR]

Spam

I had received same spam today. Forwarded to Myron from RedReturns, but I think they don't care about spam at all.
I had such link :


Regarding Major Tom Casino, I will nominate this year them for "Worst New Casino of 2013"

Of course we care about Spam we are very Against It.

I have contacted the affiliate and informed them that they should contact their sub affiliate and stop this campaign with immediate Effect.

Regarding the T & C:

This Term is in Place for a very Valid reason It protects the casino from abuse However in saying that we always value and Listen to players and forum members and have amended this in the T & C Thanks KK for your recommendations on this .. we will review it across all our brands but for now we have amended on MT only.

 

[dunover]

Of course we care about Spam we are very Against It.

I have contacted the affiliate and informed them that they should contact there sub affiliate and stop this campaign with immediate Effect.

Regarding the T & C:

This Term is in Place for a very Valid reason It protects the casino from bonus abuse as we allow players to use the facility to play Table games in order to meet wagering requirements However in saying that we always value and Listen to players and forum members and have amended this in the T & C thanks KK for your recommendations on this .. we will review it across all our brands but for now we have amended on MT only.

Thanks. I deleted the e-mail but have PM'd you the address I received it to - all you need to do is add the http: to the disabled link I posted and you'll have the target.

 

[vinylweatherman]

Of course we care about Spam we are very Against It.

I have contacted the affiliate and informed them that they should contact their sub affiliate and stop this campaign with immediate Effect.

Regarding the T & C:

This Term is in Place for a very Valid reason It protects the casino from abuse However in saying that we always value and Listen to players and forum members and have amended this in the T & C Thanks KK for your recommendations on this .. we will review it across all our brands but for now we have amended on MT only.

Not really.

The outcomes SHOULD be the same regardless of whether autoplay or the mouse is used. What next, winnings confiscated because someone used the space bar or enter key instead of their mouse

For slots, many players set up and use the autoplay for almost the entire session. This is to save their tendons so that the hundreds of naff spins between bonus rounds doesn't give them a disabled hand for a couple of days. The casino cannot tell between a player using autoplay to move to the next bonus round, and one buggering off to watch TV whilst the game just plays.

All the slots except the very oldest prohibit autoplay from continuing through a feature. Some will end at the start of a feature, and others when it is over. It means that every feature requires a manual intervention from the player.

If autoplay is a massive problem, best get rid of it altogether, or press MGS to disable it when any bonus is in play.

Although most players won't fall foul of the "spirit" of this term, it induces the fear that it will be invoked as a reason to void a win from any bonus.

There should be many ways to set the software to prevent "abuse" of the "spirit of the promotion". For example, there is an existing facility to have the range of coin sizes changed depending on whether or not a bonus is in play. An extension of this to increase the minimum coin value to 0.05 or 0.02 on some slots should tackle some of the "spirit violations".

Using the software to manage the problem has the same effect, but does not expose the casino to accusations of having "batshit crazy" terms that belong only in the rogue category.

Software enforcement should not bother the type of loyal player the casino wants to attract, as they probably won't even notice the restrictions because they will be betting within the "recreational range" expected, rather than at the extremes permitted under the terms.

 

[Balthazar]

This Term is in Place for a very Valid reason It protects the casino from abuse

I strongly disagree with the "valid" part.

 

[KasinoKing]

However in saying that we always value and Listen to players and forum members and have amended this in the T & C
Thanks KK for your recommendations on this ..

Thanks back to you Myron, for responding very quickly to my e-mails and taking on board the changes to the wording that I suggested.

KK

 

[ChopleyIOM]

Terms have indeed been changed and by all accounts autoplay for slots should be fine, it's just 'non-slot' autoplay that might be frowned upon.

With that crazy term gone, this does now look like a pretty decent SUB offer, and I wouldn't rule out having a go at it myself

 

[vinylweatherman]

Terms have indeed been changed and by all accounts autoplay for slots should be fine, it's just 'non-slot' autoplay that might be frowned upon.

With that crazy term gone, this does now look like a pretty decent SUB offer, and I wouldn't rule out having a go at it myself

View attachment 43861

The only non slot game that I am aware of that offers this possibility is Blackjack, and in the days where Blackjack play often made a bonus +EV, this was often how bonuses were milked. This term should now not be necessary as Blackjack is weighted so that it takes far more wagering than on slots to clear WR, and the outcome will be -EV.

Some Blackjack games don't even have autoplay, and all Video Poker games had it removed a while back.

 

[Balthazar]

The only non slot game that I am aware of that offers this possibility is Blackjack, and in the days where Blackjack play often made a bonus +EV, this was often how bonuses were milked. This term should now not be necessary as Blackjack is weighted so that it takes far more wagering than on slots to clear WR, and the outcome will be -EV.

Some Blackjack games don't even have autoplay, and all Video Poker games had it removed a while back.

Officially, they wish that the players would take the time to "discover" the games, and getting the game on autospin while sitting in the other room is against the "spirit of the bonus".

In reality though, banning autoplay does nothing for them other than hoping that the players get impatient and up their bets (and eventually lose) instead of grinding. It will not stop real AP's.

 

[dunover]

Terms have indeed been changed and by all accounts autoplay for slots should be fine, it's just 'non-slot' autoplay that might be frowned upon.

With that crazy term gone, this does now look like a pretty decent SUB offer, and I wouldn't rule out having a go at it myself

View attachment 43861

Oooh, you are easily pleased ducky...

 

[ChopleyIOM]

Oooh, you are easily pleased ducky...

I did actually try to have a go at this bonus last night, but after installing the software and creating my account, then opening a CS chat to ascertain if the bonus is automatically added or not, (it's automatic and based on your deposit amount), I then found that Neteller wasn't a deposit option.

Went back to CS who said Neteller should definitely be there as an option, and I said it definitely wasn't, he went away for a while and said he was very sorry but couldn't understand why I couldn't see Neteller as it should be there and it was in fact their preferred way of depositing.

He asked if I had an alternative method of depositing and I said that whilst I did, I wouldn't be depositing as I exclusively use Neteller for all casino finances, thanked him for his time, closed the chat window and closed the casino down.

The whole thing took a good 30 minutes from start to finish, (the CS was fine, but a bit slow on responses), by which time I decided I couldn't be arsed gambling after all and watched a film instead

They don't appear to have their own CS though, because the first question the CS asked me was what my account name was and which casino I was playing at.

 

[KasinoKing]

They don't appear to have their own CS though, because the first question the CS asked me was what my account name was and which casino I was playing at.

Well there are 3 casinos in the group, so I think that is a perfectly reasonable question for them to ask.

However, the rest of your comments do indicate that Red Flush do need to improve their support quite considerably. I admire your patience of sticking with it for 30 minutes - 5 minutes of slow responses is about as much as I will put up with before shutting it down & going to play somewhere else!

KK

 

[sigothx1]

As a lowballer, this is ridiculous! if im grinding £500 worth of WR's on 50p/spin, they expect me to sit there playing 1000 spins manually? beyond stupid.

pretty much the only time i dont use autoplay on slots is if im playing £1+ and thats rare!

 

[KasinoKing]

As a lowballer, this is ridiculous! if im grinding £500 worth of WR's on 50p/spin, they expect me to sit there playing 1000 spins manually? beyond stupid.

No it's not stupid. The whole point is they don't want players "grinding the WR".
Bonuses are given as an incentive to sign-up and try out the casino to see if players like the games, the CS and all other aspects they have to offer. They are not intended to just be used by "advantage hunters" who are just trying to extract the maximum cash value for any bonus they see.
Casinos are intended to be used by people who actually LIKE plying in casinos. This conundrum for the casinos, is that they can't tell in advance which type of person is signing-up. It's because of these "advantage hunters" that the casinos have to put in so many convoluted T&Cs to try to discourage their style of play, but that unfortunately puts-off the "genuine" players and means the casino can't offer more generous promotions.

Don't get me wrong - there is nothing wrong with taking a bonus and trying to win using it - I've been doing that for years! But I don't just systematically bet in the way which gives me the best mathematical advantage - I actually like playing the games and playing the game of trying to beat the WR with a profit!

KK

 

[vinylweatherman]

As a lowballer, this is ridiculous! if im grinding £500 worth of WR's on 50p/spin, they expect me to sit there playing 1000 spins manually? beyond stupid.

pretty much the only time i dont use autoplay on slots is if im playing £1+ and thats rare!

The revised terms are better targeted, so the use of slot autospin should no longer be a problem.

 

[dunover]

I did actually try to have a go at this bonus last night, but after installing the software and creating my account, then opening a CS chat to ascertain if the bonus is automatically added or not, (it's automatic and based on your deposit amount), I then found that Neteller wasn't a deposit option.

Went back to CS who said Neteller should definitely be there as an option, and I said it definitely wasn't, he went away for a while and said he was very sorry but couldn't understand why I couldn't see Neteller as it should be there and it was in fact their preferred way of depositing.

He asked if I had an alternative method of depositing and I said that whilst I did, I wouldn't be depositing as I exclusively use Neteller for all casino finances, thanked him for his time, closed the chat window and closed the casino down.

The whole thing took a good 30 minutes from start to finish, (the CS was fine, but a bit slow on responses), by which time I decided I couldn't be arsed gambling after all and watched a film instead

They don't appear to have their own CS though, because the first question the CS asked me was what my account name was and which casino I was playing at.

I said before, quite often I speak to the same people with the same S.African accents ranging from Jackpot City to Wild Jack etc. Different groups but all obviously use the same outsourced CS for their Viper platforms. Normally they don't give that away by asking 'which casino' but ask for your account number, with would start 'vjcxxx' for viper-Jackpot City or vwjxxx for Wild Jacks and therefore can tell from that which casino you are referring to.

 

[ChopleyIOM]

I said before, quite often I speak to the same people with the same S.African accents ranging from Jackpot City to Wild Jack etc. Different groups but all obviously use the same outsourced CS for their Viper platforms. Normally they don't give that away by asking 'which casino' but ask for your account number, with would start 'vjcxxx' for viper-Jackpot City or vwjxxx for Wild Jacks and therefore can tell from that which casino you are referring to.

At Major Tom your username is your email address, I think that's how it works for MG casinos these days.

However it works I'd really expect basic information like that to be passed to the CS through the chat client so they can see it at their end.

1) Username
2) Casino
3) Platform (download, flash)

He had to ask me all those questions, and also couldn't verify that I couldn't see Neteller as a deposit option, just that I should have been able to.

Either way it put me off enough to end up not depositing anywhere

 

[dunover]

At Major Tom your username is your email address, I think that's how it works for MG casinos these days.

However it works I'd really expect basic information like that to be passed to the CS through the chat client so they can see it at their end.

1) Username
2) Casino
3) Platform (download, flash)

He had to ask me all those questions, and also couldn't verify that I couldn't see Neteller as a deposit option, just that I should have been able to.

Either way it put me off enough to end up not depositing anywhere

No, on most MG viper platforms you get a specific casino ID that takes the format of those I exemplified above. Some, like Dash let you have your own ID of your choice. Major Tom must be like Dash then with no pre-allocated ac no. I do share the POV that the chat portal should identify your account, and it probably does but they need to confirm the information for DP and security purposes.

 

[bpb]

Don't get me wrong - there is nothing wrong with taking a bonus and trying to win using it - I've been doing that for years! But I don't just systematically bet in the way which gives me the best mathematical advantage - I actually like playing the games and playing the game of trying to beat the WR with a profit!

Spoken like a true affiliate.

 

[gagamel]

No it's not stupid. The whole point is they don't want players "grinding the WR".
Bonuses are given as an incentive to sign-up and try out the casino to see if players like the games, the CS and all other aspects they have to offer. They are not intended to just be used by "advantage hunters" who are just trying to extract the maximum cash value for any bonus they see.
Casinos are intended to be used by people who actually LIKE plying in casinos. This conundrum for the casinos, is that they can't tell in advance which type of person is signing-up. It's because of these "advantage hunters" that the casinos have to put in so many convoluted T&Cs to try to discourage their style of play, but that unfortunately puts-off the "genuine" players and means the casino can't offer more generous promotions.

Don't get me wrong - there is nothing wrong with taking a bonus and trying to win using it - I've been doing that for years! But I don't just systematically bet in the way which gives me the best mathematical advantage - I actually like playing the games and playing the game of trying to beat the WR with a profit!

KK

Can you please explain me the relation between mathematical advantage and auto play?

 

[dunover]

Can you please explain me the relation between mathematical advantage and auto play?

There is none. Autoplay on one slot you like over 10,000 spins will produce exactly the same results as if you sat there pressing the button yourself. So, what if I join a casino and ALREADY know which slot I want to play, and have all my spins on that? Surely the effect is the same as playing that one slot on autoplay. What a load of bollocks the term is. Some slots are so boring you can't NOT autoplay them without going mad.

 

[zreb]

Can you please explain me the relation between mathematical advantage and auto play?

While of course this isn't any, perhaps what the casinos don't want is someone gambling big to make a profit, then switching over to low stakes slot bets to meet the WR.

A player who makes small and consistent slot bets is actually the ideal customer for a casino, as long as they don't cash out the instant they meet a wagering requirement. The term as it was previously stated could potentially turn a casino's most valuable customers into term-breakers.

As vinylweatherman mentioned, it might make sense that it's a hold out from the time when bonuses were more generous and could be cleared by playing blackjack. I don't think having that term in place now really benefits either the casino or its customers.

 

[vinylweatherman]

At Major Tom your username is your email address, I think that's how it works for MG casinos these days.

However it works I'd really expect basic information like that to be passed to the CS through the chat client so they can see it at their end.

1) Username
2) Casino
3) Platform (download, flash)

He had to ask me all those questions, and also couldn't verify that I couldn't see Neteller as a deposit option, just that I should have been able to.

Either way it put me off enough to end up not depositing anywhere

Could they be blocking Neteller simply because you are in IOM?

 

[ChopleyIOM]

Could they be blocking Neteller simply because you are in IOM?

I use Neteller everywhere else with no problems whatsoever. If a casino doesn't take Neteller and pay out to Neteller, I don't play there, it's as simple as that.

 

[vinylweatherman]

I use Neteller everywhere else with no problems whatsoever. If a casino doesn't take Neteller and pay out to Neteller, I don't play there, it's as simple as that.

It does seem odd, but I remember many years ago a similar issue at Grand Prive. It turned out they were lying to the players about it being an unknown technical issue, they were deliberately blocking Neteller as an option on individual accounts. It also turned out that the block only worked on the Viper cashier, not Flash.

It doesn't mean that Major Tom is doing the same, but it does mean that there IS such a setting available to Microgaming operators, and it may be that this setting has been incorrectly set on your account to block access to Neteller, and that it isn't being dealt with because CS have no idea such a setting exists, and so are looking in the wrong place for the cause of this problem.

You could try logging in to the Flash casino and seeing if Neteller appears there.

We can also wait and see if other players have similar troubles seeing a deposit option they should be able to use.

 

[ChopleyIOM]

Well considering that both Microgaming and Neteller are headquartered on the Isle of Man I was rather amused that I couldn't deposit into an MG casino using Neteller when I was sat at my PC literally 15 miles up the road from both of them

 

[09237653]

Aha, I had the exact same mailer, deposited 20 cashed out 150 (still in reversal) but it seems I made the mistake of using autoplay, be interesting to see if they try to screw me out of my winnings.

 

[Balthazar]

Since they changed the terms and they have a pretty good SUB, I'll try them tonight.

TBH, other than a few annoyances (generally poor bonuses and the dreaded 24h pending cashouts) I never had any problem with their sister casinos and I've been a La Vida player for many years. When I registered to Redflush a couple of years ago my "verified" status was carried over and I didn't have to send my docs all over again (I hate sending docs), hopefully they will do that again with Major Tom.

 

[dunover]

Since they changed the terms and they have a pretty good SUB, I'll try them tonight.

TBH, other than a few annoyances (generally poor bonuses and the dreaded 24h pending cashouts) I never had any problem with their sister casinos and I've been a La Vida player for many years. When I registered to Redflush a couple of years ago my "verified" status was carried over and I didn't have to send my docs all over again (I hate sending docs), hopefully they will do that again with Major Tom.

Well you're lucky, because (after Major Tom already KYC'd me and paid me out before Christmas) Red Flush have just e-mailed me about a w/d I made 3 days ago saying they need my docs before they process it! FFS! They're exacly the same card and everything as Major Tom.

 

[dunover]

Sorry I've put this post originally on the other Major Tom thread, but it is also relevant here:

Right, taking advice of Balthazar and Nicola etc. I asked CS on Red Flush that as I am already verified at Major Tom and have received a withdrawal already using the same depositing card and details, do I need to respond to the request for KYC that has come 3 days after I requested a w/d at Red Flush??

Here's the answer:

You are now chatting with Shane

Shane: Welcome to the Casino XXXXXXX. How may I assist you?

Me: Hi, I have a withdrawal coming of 250. Today I received an e-mail wanting verification of docs. I.m already verified at Red Flush via the Major Tom site.

Shane: One moment please while I review your account

Shane: Each casino will have to request the docs as we are independently run however in the same group. We do require the relevant documents xxxxxx.

Me: OK, but this contradicts what other players have said.

Me: OK I'll get onto it now.

Shane: Thank you and take care


For pity's sake!!! I complied again, and it's EXACTLY the same sodding e-mail address I used before at Major Tom to get verified! And, yes, that means I have to arrange another 'verification phone call' after the docs have been verified at Red Flush.
To make matters worse I had a little win at LaVida tonight, and no doubt in 3 days time I'll get the same bloody verification e-mail when they start to process this withdrawal too, sending docs to the same e-mail address and another pointless phone verification to the same bloody number........grrrrrrrrr.......

I'm starting to wonder if the gaming lark is worth while, the joy of winning is sullied by the constant BS I have to endure to get the cashouts.

 

[chuchu59]

I got a 100% match bonus, no free spins and nothing on my second and third deposits despite receiving the emails saying that I was eligible to receive them. I have many better things to do than chasing them over a measly 20 bucks or so.

 

[mrmark21]

I'm surprised people are actually playing at Major Tom after the numerous negative reports but hay if your willing to endure the frustration then by all means...

I received in the mail the same flyer as everyone else with the 50 free spins but of course I couldn't claim them as I had registered under the impression that I was going to get the $50NDB but apparently that was an "error". One chat with CS and they informed me I wasn't eligible for the 50 free spins either since I had already registered. After this run-around I changed my account from closed to a one year Self Exclusion at all their casinos.

After self excluding I'm now receiving a ton of spam to my email address from the casinos within this group. Geee I wonder why? I'm not going to fall for a bait and switch. I certainly won't support a group that appears to waste my time with bogus bonus offers and spams my inbox. I mean with all the good online casinos why bother with a B grade outfit?

I don't know who is in charge of this groups marketing but they should be fired. Bait and switch tactics and constant spam isn't the way to secure customers.

Oh and I would really like to know how to get them to stop sending me flyers in the mail for promotions I'm not eligible for?

 

[ChopleyIOM]

I don't know why you bother with this group dunover I really don't.

Admittedly 32Red aren't the unstoppable juggernaut of excellence they used to be since stopping weekend payouts, but they'd still have to be the No.1 download MG casino of choice, surely? (I know the Red Flush group have some tempting bonuses and admittedly I tried to go for the 150% match at Major Tom myself but couldn't use Neteller so didn't play, so maybe I had a lucky escape But if you do play there I'm afraid these are the frustrations you have to be prepared for.)

Besides which my opinion of Quickfire really has changed recently, having done so many spins at Videoslots without a hitch (including a lot of play on IR), I'm wondering if the download client is required at all for MG now.

 

[Balthazar]

I'm wondering if the download client is required at all for MG now.

I stopped playing the MGS download clients over a year ago and I'm a happier man.

 

[dunover]

I don't know why you bother with this group dunover I really don't.

Admittedly 32Red aren't the unstoppable juggernaut of excellence they used to be since stopping weekend payouts, but they'd still have to be the No.1 download MG casino of choice, surely? (I know the Red Flush group have some tempting bonuses and admittedly I tried to go for the 150% match at Major Tom myself but couldn't use Neteller so didn't play, so maybe I had a lucky escape But if you do play there I'm afraid these are the frustrations you have to be prepared for.)

Besides which my opinion of Quickfire really has changed recently, having done so many spins at Videoslots without a hitch (including a lot of play on IR), I'm wondering if the download client is required at all for MG now.

Oh, they're all quite honest it's just the heavily laid on KYC which kicks in once your WD goes past the pending. Bonuses are OK, I made WR on 2/3 of the sites.

 

[dunover]

Just to summarize where I am so far after taking Balt's advice that Red Flush are a decent group. I went through the verification of docs + phone call for the first one of the group I joined, Major Tom. The verification was completed within a day and my cashout arrived 2 days later in the bank, which is quite quick considering. There is a 24-hour (1 working day not weekends) pending which is quite low for an MG site.
For some reason I had to go through both the docs and phone call a second time at the second of the 3 sites I joined, Red Flush itself. I have PM'd the reps, who have been very quick to respond and are always helpful it has to be said. My Red Flush a/c is confirmed verified too now and my RF w/d will be processed and sent to me today.
The rep has assured me I won't need to go through this a third time with LaVida and I can consider myself verified at all 3 RF casinos as I use the same card etc.
If I DO get another automated verification request for the third RF site I joined, LaVida (as you will have seen in my TSII 4-reel sh!tstorm thread I have had a decent win + pending w/d at LaVida!) I can just PM the rep who will make sure it's processed without doing it all again for a third time.

Good bonuses, quick cashouts and helpful reps as a whole. Unfortunately due to me joining all 3 RF sites in a short period, the verification process got duplicated but has been resolved now. I'll let you know when I receive my winnings, and what I do with the wealth Thor bestowed upon me.....

 

[dunover]

Well, I have to say the Red Flush withdrawals are very fast, I received my new wealth (£1773 w/d mainly bestowed upon me by Thor with his 4-reel sh!tstorm at casino Lavida) in 2 working days back to my debit card, same with my smaller Major Tom and Red Flush withdrawals. Same speed as 32red by the way! I shall definitely be using the Red Flush casinos as my only MG ones from now on, and the reps are very fast to help too if necessary. I did have an annoying experience (which I had a good whinge about) with having to repeat verification, but once the reps helped me through that the experience has been great. It's only fair I should point this out after previously bitching about the verification, which did not slow down my withdrawals in the end.