Casino La Vida changing banking processor

zippy

Dormant account
Joined
Mar 18, 2013
Location
Australia
Hi All,

I withdrew some money from Casino La Vida (under Red Flush group) on the 16/2/14 and have been waiting patiently to get paid, but today i was told that my money was credited back into my account because they changed their banking processor. Plus I now need to go through their pending period again.

Does anyone know if it's true that they are changing banking processors? Has anyone had a similar experience with these guys?

Hopefully this is not a strategy for them not to pay me.

Thanks
Zippy
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Well changing processor or not , dont see why they had the need to put the money back into your account :confused:
 

onkel

New Member
PABnonaccred
Joined
Jan 22, 2013
Location
Larnaca, Cyprus, Cyprus
Shady behaviour, seems some casinos use whatever excuse they can to try and get the player to gamble off their winnings.

There is literally no need to put the money back in the account, there can only be one single reason for it.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Well changing processor or not , dont see why they had the need to put the money back into your account :confused:

Shady behaviour, seems some casinos use whatever excuse they can to try and get the player to gamble off their winnings.

There is literally no need to put the money back in the account, there can only be one single reason for it.

I know that the MGS backend if sometimes streamlined with the payment processing system, so it's possible that the funds have to be remitted back to the casino accounts to allow the payments to be re-sent via other means.

I'm not saying that IS the case....just that it MIGHT be the case. Perhaps the rep can clear that up?

Which reminds me.....

@Zippy

Have you contacted the rep yet via PM? You should always do this when posting a complaint.....preferably beforehand is possible. Reps cannot read every post every day.

I find it disturbing that they are having issues paying to Australia. Sounds very odd indeed.

Do you use bank wire for payouts? If so, you should consider using Neteller or Skrill....both of them are cheaper overall for me than wire fees, received wire fees and conversion fees both ways. Plus, I have a mastercard debit card with Neteller which is awesome for buying stuff online and instant cash when you need it. I only used bankwire and cheques for a short time many years ago, and I would NEVER go back to them EVER.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I know that the MGS backend if sometimes streamlined with the payment processing system, so it's possible that the funds have to be remitted back to the casino accounts to allow the payments to be re-sent via other means.

I'm not saying that IS the case....just that it MIGHT be the case. Perhaps the rep can clear that up?

Which reminds me.....

@Zippy

Have you contacted the rep yet via PM? You should always do this when posting a complaint.....preferably beforehand is possible. Reps cannot read every post every day.

I find it disturbing that they are having issues paying to Australia. Sounds very odd indeed.

Do you use bank wire for payouts? If so, you should consider using Neteller or Skrill....both of them are cheaper overall for me than wire fees, received wire fees and conversion fees both ways. Plus, I have a mastercard debit card with Neteller which is awesome for buying stuff online and instant cash when you need it. I only used bankwire and cheques for a short time many years ago, and I would NEVER go back to them EVER.

Right, the RedFlush group credits appear as such (here is my bank statement/cashout from my 4-reel shitstorm from LaVida)
7*** 31DEC13 , GRTHEIGHTS# , 18888972637 , GIBRALTAR GB , REFUND 1,773.62
My last cashout 2 weeks ago was also 'GRHEIGHTS'.
FL casinos use 'SEABROOK'.
Surely any refunds initiated for the previous processor would have a cut-off point, whereby at say 00:00 on the changeover date subsequent refunds would be sent to the new processor? I can't see the necessity of reversing withdrawals at all. Surely they could just be logged as 'in process' while being sent to the new processor?
 

zippy

Dormant account
Joined
Mar 18, 2013
Location
Australia
I know that the MGS backend if sometimes streamlined with the payment processing system, so it's possible that the funds have to be remitted back to the casino accounts to allow the payments to be re-sent via other means.

I'm not saying that IS the case....just that it MIGHT be the case. Perhaps the rep can clear that up?

Which reminds me.....

@Zippy

Have you contacted the rep yet via PM? You should always do this when posting a complaint.....preferably beforehand is possible. Reps cannot read every post every day.

I find it disturbing that they are having issues paying to Australia. Sounds very odd indeed.

Do you use bank wire for payouts? If so, you should consider using Neteller or Skrill....both of them are cheaper overall for me than wire fees, received wire fees and conversion fees both ways. Plus, I have a mastercard debit card with Neteller which is awesome for buying stuff online and instant cash when you need it. I only used bankwire and cheques for a short time many years ago, and I would NEVER go back to them EVER.

I've never had issues with these guys before, so not sure why this has happened. In the past they've paid me 10K within in a few days. This time around its $800.
I just PM the rep. I'll see what he says.
I used to use debit cards/bankwire, but now I use Neteller. It is a lot easier.
 

zippy

Dormant account
Joined
Mar 18, 2013
Location
Australia
Shady behaviour, seems some casinos use whatever excuse they can to try and get the player to gamble off their winnings.

There is literally no need to put the money back in the account, there can only be one single reason for it.


Well the casino got what they wanted.
I couldn't resist having the money in my account and ended up losing all of the winnings.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Well the casino got what they wanted.
I couldn't resist having the money in my account and ended up losing all of the winnings.

And how's that their fault? You were in control of the winnings after all! What if you had reversed and increased your cashout? You wouldn't then be saying 'they got what they wanted'. It cuts both ways.
 

fortunelounge

Dormant account
Joined
Mar 7, 2003
Location
South Africa
Response From Casino Host

Hi All,

Let me start by apologizing for any inconvenience caused by our recent change in Banking Processors. In an effort to provide better acceptance of purchases and speedier payments of withdrawals, we have decided to use a new banking processor. We did email all affected players concerning the actions taken so that they are fully aware of all that is being done with their winnings.

As we had signed the agreement to use the new processor and were pushing to get them integrated as quickly as possible, we needed to clear out any payments from the withdrawal system that were not yet processed before making the final system change. In order to protect our players funds from any possible technical glitches that could happen, we chose to put any un-processed funds back into their secure casino accounts where they can go ahead and make a withdrawal again. Once the withdrawal is made once more, we will expedite the processing of the funds.

Zippy – Please do PM me personally with your casino username and I will have a review your account for any possible assistance I can provide.

If there are any other queries regarding your recent withdrawal and change in banking processor, please do PM with your casino username and query and I will give it my personal attention.

Regards
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Well the casino got what they wanted.
I couldn't resist having the money in my account and ended up losing all of the winnings.

But you could very well of doubled them. That's not the casino's fault. Have a little more patience next time. I hope your next spin is a winner :)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi All,

Let me start by apologizing for any inconvenience caused by our recent change in Banking Processors. In an effort to provide better acceptance of purchases and speedier payments of withdrawals, we have decided to use a new banking processor. We did email all affected players concerning the actions taken so that they are fully aware of all that is being done with their winnings.

As we had signed the agreement to use the new processor and were pushing to get them integrated as quickly as possible, we needed to clear out any payments from the withdrawal system that were not yet processed before making the final system change. In order to protect our players funds from any possible technical glitches that could happen, we chose to put any un-processed funds back into their secure casino accounts where they can go ahead and make a withdrawal again. Once the withdrawal is made once more, we will expedite the processing of the funds.

Zippy – Please do PM me personally with your casino username and I will have a review your account for any possible assistance I can provide.

If there are any other queries regarding your recent withdrawal and change in banking processor, please do PM with your casino username and query and I will give it my personal attention.

Regards

Why could they have not been pushed through the other way and paid quickly, bypassing the pending period? This would probably have been the better option for the players, getting their funds a day early, rather than having to go through the process all over again. It also creates the problem that those who ARE patient would simply wait until they were paid. They would be pretty annoyed if they finally felt driven to contact CS once their patience ran out after a few days, only to find they were having their time wasted because nothing was actually happening because the funds had ended up being reversed back to the casino account.
 

zippy

Dormant account
Joined
Mar 18, 2013
Location
Australia
And how's that their fault? You were in control of the winnings after all! What if you had reversed and increased your cashout? You wouldn't then be saying 'they got what they wanted'. It cuts both ways.

Me losing is my fault, but it shows bad business practice on the part of the casino and even goes against CM standard of not enticing players.
 

zippy

Dormant account
Joined
Mar 18, 2013
Location
Australia
Hi All,

Let me start by apologizing for any inconvenience caused by our recent change in Banking Processors. In an effort to provide better acceptance of purchases and speedier payments of withdrawals, we have decided to use a new banking processor. We did email all affected players concerning the actions taken so that they are fully aware of all that is being done with their winnings.

As we had signed the agreement to use the new processor and were pushing to get them integrated as quickly as possible, we needed to clear out any payments from the withdrawal system that were not yet processed before making the final system change. In order to protect our players funds from any possible technical glitches that could happen, we chose to put any un-processed funds back into their secure casino accounts where they can go ahead and make a withdrawal again. Once the withdrawal is made once more, we will expedite the processing of the funds.

Zippy – Please do PM me personally with your casino username and I will have a review your account for any possible assistance I can provide.

If there are any other queries regarding your recent withdrawal and change in banking processor, please do PM with your casino username and query and I will give it my personal attention.

Regards

Hi Rithen,
An email was sent by Craig only after I contacted your support department as to why it had take over 7 days to process my withdrawal. The email didn't explain why the funds had been reversed.

I already PM Wayne, but didn't get a response.

Zippy
 

FavoPlayer

Experienced Member
webby
Joined
Nov 24, 2012
Location
England
I withdrew some money from Casino La Vida (under Red Flush group) on the 16/2/14 and have been waiting patiently to get paid, but today i was told that my money was credited back into my account because they changed their banking processor. Plus I now need to go through their pending period again.

Well, 16/2/14 was Sunday, so lets start to count from Monday 17/02/14 till Monday 24/02/14 when money was credited back to you account. It's 5 business days.

In order to protect our players funds from any possible technical glitches that could happen, we chose to put any un-processed funds back into their secure casino accounts where they can go ahead and make a withdrawal again.

In Casino La Vida website stated that (Old / Expired Link

The withdrawal will be processed by Red Flush within 24 hours
Players should note that further processing time by various banks may result in a 3 - 4 day delay in receiving the funds

So you had 5 business days and even not processed withdrawal? :)
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
2 totally different things. Playing and losing a fair game is one thing. Reversing a players withdrawal without his request is another. In my opinion reversing the players withdrawal without his request, was a very wrong thing, and should be regulation against it.

Of course....I wasn't referring to the reversal. The player could just as easily have deposited that much after they received their cashout, so what funds they used is irrelevant i.e. the fact that the OP blew the lot IS a totally seperate issue, as you said.

I alluded to what the issue might be i.e. with the backend processes which are automated (they have to be in an operation that size), and the rep confirmed that this WAS the issue.

It's possible that if they had NOT reversed everyone's cashouts (it wasn't just the OP FWIW), then some of them may have been sent to the old processor again or some other issues may have arisen, possibly resulting in "lost" or "misplaced" cashouts which really WOULD have been a huge stuff up. IMO, they took the safest step and started afresh.

However, they could IMO have flushed all of these withdrawals......although, now I think of it, it may not have been possible as the player has to nominate the payment method all over again etc, and I'm not even sure cashouts can be actually submitted by anyone other than the player initially. The more I think of it, the more I see why they did what they did i.e. it just may not have been possible to do.

It might have been handled better (even though it may not have been possible to do it any other way), but whether anyone lost their funds by playing them back is absolutely 100% their own fault. I'm sure if they had won, they would be saying "wooohoo I'm sooo glad they reversed my cashout!!". It cuts both ways.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Well, 16/2/14 was Sunday, so lets start to count from Monday 17/02/14 till Monday 24/02/14 when money was credited back to you account. It's 5 business days.



In Casino La Vida website stated that (Old / Expired Link



So you had 5 business days and even not processed withdrawal? :)

No, the withdrawal HAD been processed by the CASINO.....but the processor then changed...or perhaps ran off given it happened quickly (speculation there only)...so the money never actually was sent to the players.

Remember, there are two stages to withdrawals. The casino processes and creates a payment batch, and the batch is THEN sent to the processor to actually send out to recipients.
 

zippy

Dormant account
Joined
Mar 18, 2013
Location
Australia
No, the withdrawal HAD been processed by the CASINO.....but the processor then changed...or perhaps ran off given it happened quickly (speculation there only)...so the money never actually was sent to the players.

Remember, there are two stages to withdrawals. The casino processes and creates a payment batch, and the batch is THEN sent to the processor to actually send out to recipients.


No, you're wrong. The withdrawal had NOT been processed by the CASINO as at the 22/2/14 after 5 business days. I called them on the 21/2/14 and then chatted with them on the 22/2/14 and was advised the withdrawal would be actioned on Monday 24/2/14, but this never happened. Then I contacted them again on 25/2/14 and was advised that the money would be returned to my account and I would need to re-withdraw and wait for the pending period again!!!

The casino did not send out an email advising of the reversal until after I contacted them. The email they sent did not even explain why reversal was done....I wonder if they would have sent one at all if I did not keep contacting them.

This is not very good business practice and the casino (Casino La Vida) should be called out for it.
 

zippy

Dormant account
Joined
Mar 18, 2013
Location
Australia
Of course....I wasn't referring to the reversal. The player could just as easily have deposited that much after they received their cashout, so what funds they used is irrelevant i.e. the fact that the OP blew the lot IS a totally seperate issue, as you said.

I alluded to what the issue might be i.e. with the backend processes which are automated (they have to be in an operation that size), and the rep confirmed that this WAS the issue.

It's possible that if they had NOT reversed everyone's cashouts (it wasn't just the OP FWIW), then some of them may have been sent to the old processor again or some other issues may have arisen, possibly resulting in "lost" or "misplaced" cashouts which really WOULD have been a huge stuff up. IMO, they took the safest step and started afresh.

However, they could IMO have flushed all of these withdrawals......although, now I think of it, it may not have been possible as the player has to nominate the payment method all over again etc, and I'm not even sure cashouts can be actually submitted by anyone other than the player initially. The more I think of it, the more I see why they did what they did i.e. it just may not have been possible to do.

It might have been handled better (even though it may not have been possible to do it any other way), but whether anyone lost their funds by playing them back is absolutely 100% their own fault. I'm sure if they had won, they would be saying "wooohoo I'm sooo glad they reversed my cashout!!". It cuts both ways.

All I hear is a whole lot of excuses why the casino couldn't process the withdrawal. I'm sure they could have handled this a lot better and not reversed withdrawals. The lack of communication from the casino was pretty shitty.

Yes, it does cut both ways, but you're more likely to lose than win. Reversals are always for the benefit of the casino, because as long as you have funds in your account you're more likely to play than not.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
No, you're wrong. The withdrawal had NOT been processed by the CASINO as at the 22/2/14 after 5 business days. I called them on the 21/2/14 and then chatted with them on the 22/2/14 and was advised the withdrawal would be actioned on Monday 24/2/14, but this never happened. Then I contacted them again on 25/2/14 and was advised that the money would be returned to my account and I would need to re-withdraw and wait for the pending period again!!!

The casino did not send out an email advising of the reversal until after I contacted them. The email they sent did not even explain why reversal was done....I wonder if they would have sent one at all if I did not keep contacting them.

This is not very good business practice and the casino (Casino La Vida) should be called out for it.

OK, fair enough. My bad. I relied on what another poster said instead of reading the earlier post myself.

The casino absolutely SHOULD have sent an email to ALL affected players. No argument there, and they should be apologising and making sure their processes are improved.

We will have to agree to disagree on the actual reversal though. The explanation from the casino is a reasonable one, and it's not like anyone had winnings confiscated etc. In the big picture, it wasn't exactly a heinous thing that they did IMO.
 
Top