vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
I didnt break any of these rules! Also this doesn't make sense, why are you quoting those rules when in the chat with the live support I got repeatly told that the reason my account has been closed is because of discrepancies in it and that they arent allowed to give me more information. So then i came here to casinomeister in order to get an answer to what those discrepancies are and i still didnt get an answer, but instead you quote a couple of terms that i did not break. Where are those discrepancies in my account that the livesupport wasn't allowed to talk to me about?
Why would you cite discrepancies as reason for account closing, shutting down cooperation completly and as soon as I start posting about this in public you change the reason for the closing of the account to something very vague that hasn't anything to do with the initial reason for shutting down my account?
These are rather vague terms, and this might be why live chat were being just as vague as the terms themselves. It's borderline "spirit of the bonus" confiscation. When one talks of "discrepancies", it is taken as meaning the problem is something to do with dodgy personal details or ID, multiple accounts, etc. If it's a simple breach of the terms, why not just say so.
Live chat has now dug a hole for the casino as it's near impossible to reconcile the original explanation with the one now offered by the rep.
The best way forward would be a formal PAB to get to the bottom of just why the winnings were confiscated, and whether or not this adheres to the standards for accreditation.
Your play history will be an important factor in determining whether you breached a specific term (such as the 15% max bet), or broke one of the clearly defined rules regarding play.