Lvbet is to my knowledge the only casino that is fair enough to receive insults after sow request, pay the player and then close the account. Try to do that anywhere else.
I am sorry for these guys. As a canadian the only thing that wasnt perfect there was the lag on certain games. It all started when blueprint, gamomat and merkur were taken off their site for us. Then lowered rtp on png. Then lowered netent and microgaming. Guess what happened? I never play there anymore. What sm I suppose to do? Play fruit shop at 94% when its already hard to win anything on the 98% version at unibet? And then... what? Gonzo megaways at 92%? Its also at 98% at unibet. This is not a kindred add. I would rather play at lvbet but the product offered there for me now is like dropping money on the ground and walking away. Greed and short term profit is what is happening at lvbet. You had a name that IMO meant something. Quality, honest people and not part of the bunch of shady bunch with hidden rtp or rogue bonus terms. You are still honest obviously. You will always be.
@LV BET
I feel bad for you. Really. We had nice conversations when I use to play at lvbet. It doesnt take long to realize that you are someone that can use his brain and doesnt forget what a human is even when there is money involved. I am a low level manager in a huge company. More and more I have to give answers like this to clients, to my agents... even to my family. Yeah sorry... I am not the one making these decisions. I endorse those decisions though. They suck. Yep. Respect
Hello Hhhelllo
First of all, thanks for your words. We do understand that RTP Changes are not the best news to ever hear out of a casino. And I do reiterate that when possible, we will always strive to keep the highest RTPs possible available. While, we can no longer brag on the highest RTPs on the market, I will brag quite not modestly that we still believe that apart from the gaming side of the things, honesty is one of the biggest benefits of operators such as ourselves.
You hear many stories both on this forum and elsewhere of people having won large amounts of cash while playing slots only to be thwarted by a casino doing whatever it can to not pay out the player. We will not stand to this, yes, we might have lower RTPs but we will never shy away from giving a player what is rightfully his or hers. If they've earned it fair and square, they will have it sent to them the moment all the checkboxes are filled.
And by checkboxes, I mean, let's sort out your verification and make sure you're running closed loop. At the end of the day, we do also need to do our part of the regulatory process, which yes, might be a pain, might sometimes require more information than what one would consider normal, but trust me, I'm not a fan of checking out people's selfies while holding documents, or asking for extra information. I cringe at the thought of taking passport photos for an official document, let alone for a for profit company.
While I may not always be aware of the ulterior reason behind certain decisions taken, I know that these decisions are taken to ensure a long term commitment to the casino industry and to being able to improve our product going forward. Regarding the SoW, SoF, Affordability debacles, we're working on finding new improvements, new investments and innovations that can try to remove the friction that it causes between us and you, but these things take time. I don't want to use it as an excuse, but we're not one of the "big boy" operators with unlimited resources, it takes time to decide what to prioritise and what is best for the future.
As I've explained in the interview with CasinoMeister earlier this year, I'm not a high level manager, I'm just a cog in the wheel helping to smoothen things out where needed and helping out here, which I will say, is "fun" for me. I love the interaction, and I love trying to resolve issues for you all when needed, and trying to sneak a few promo codes for all you from our Promo team (but shh, that's between you all and me
).
Guys and girls, I would like to end on this note, we are not perfect. I will admit to that, but we are always looking to improve. Players of our casino or not, if you have any constructive criticism or even feedback from your experience using our website or even just having browsed through it .
Do drop me a message, I'd love to listen to them and see where things might be improved. This is not a one way channel, let's use it to help each other. I speak on behalf of the entire team at LV BET when I say that the best ideas come / are derived out of suggestions given by the players.
Your feedback decides whether a feature is a yay or nay. Whether something needs to be rewritten to be understood properly, or easier to find on our website.
I'll end my little speech here as I think a post this long at half 7 in the morning is long enough and a lot of the people including myself might still be sipping their first cup of coffee for the day.
Stay Safe!
Kind Regards,
Tyler