LVbet Just Awful

ritae

Full Member
Joined
Mar 2, 2016
Location
uk
After the sad news that Betsafe stopped UK players on Monday I joined LVbet as they were accredited here. Big mistake.

Signed up, verified account then deposited a couple of hundred, played for 30 minutes then had all real play disabled. Support wanted me to send a photo of me holding todays date on a piece of white paper :what:

Took the photo, sent through and all verified.

Today their responsible gambling team sent me a email saying they were concerned about I had used 60% of my credit limit (they had my credit card bill for address proof) on food shopping and a purchase at Superdrug last month. :what:

I wrote back informing them that I have never used my credit card for gambling as it is impossible to do so from the UK. They have now said we will let you know on Monday when that department gets back from the weekend if they will allow me to play here again.

So I have now requested a withdrawal and closed my account. Is it any wonder casinos are leaving the UK.

Rita
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
They are a decent casino, but the teams involved in dealing with this type of stuff don't seem the best
I told them I was self employed, and they replied asking for payslips showing my employers name and address,
A SoW/RG department who don't know if you are self employed, you don't have payslips or an employer aren't one I would trust my financial details with. I mean that is just very basic low level knowledge needed to know that.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
After the sad news that Betsafe stopped UK players on Monday I joined LVbet as they were accredited here. Big mistake.

Signed up, verified account then deposited a couple of hundred, played for 30 minutes then had all real play disabled. Support wanted me to send a photo of me holding todays date on a piece of white paper :what:

Took the photo, sent through and all verified.

Today their responsible gambling team sent me a email saying they were concerned about I had used 60% of my credit limit (they had my credit card bill for address proof) on food shopping and a purchase at Superdrug last month. :what:

I wrote back informing them that I have never used my credit card for gambling as it is impossible to do so from the UK. They have now said we will let you know on Monday when that department gets back from the weekend if they will allow me to play here again.

So I have now requested a withdrawal and closed my account. Is it any wonder casinos are leaving the UK.

Rita
It’s getting beyond a joke when a agent from a casino seems to think they can act as your chartered accountant.

it would be comical if it wasn’t so serious.

I get casinos have to do this due to regulations, but surely train your staff better.. it’s really not rocket science.

also have you reached out to the LV bet rep on here? They are decent and helpful as I’ve had experience with them in the past.
@LV BET
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
They have absolutely no right to question your personal spending via a method which casino
can no longer accept.Really pissed off with inquisitions about spending habits and I have
started to bite back,Mecca spent 20 mins going through my finances yesterday for my bi
monthly can i afford it check, told the woman I find the questions very intrusive and annoying,
I dont care if they ban me, Sick of the shit, doesnt matter to me what the casinos
obligations are , they are asking way too much.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
They have absolutely no right to question your personal spending via a method which casino
can no longer accept.Really pissed off with inquisitions about spending habits and I have
started to bite back,Mecca spent 20 mins going through my finances yesterday for my bi
monthly can i afford it check, told the woman I find the questions very intrusive and annoying,
I dont care if they ban me, Sick of the shit, doesnt matter to me what the casinos
obligations are , they are asking way too much.
Thing is they can and will now.

best advice I could and can give is find a few casinos that you are sow/kyc ok with and use them.

It’s really too much of a minefield now even risking your cash anywhere unless you had previous dealings with the brand or know them.

I went from from over 20 active casinos to just 3, it’s really not worth the hassle or risk anymore.
 

tammyot

Newbie member
Joined
Oct 12, 2020
Location
United Kingdom
Thanks for the advice, which one did you recently join?

Not sure why I can’t get the above quote..like everyone else when replying?
 

dionysus

Good(w)ill Ambassador
Staff member
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Never thought I'd see the day that UK residents get treated like lepers from the online gambling world. Pretty soon we'll see a "U.K. The Pretty" thread right below the "America The Beautiful" one segregated from the rest of the gambling world :D
Canada went through this for years as a grey/unregulated market, wasnt fun..and there's still loads of softwares and umbrella providers we cant use.

Now, it's more you lot as an over-regulated market.

Somewhere, right now, an Australian player is going 'pff!,' as an American is eating popcorn looking in :D
 

Reelsoffun

When it comes to gambling, timing is everything.
Joined
Feb 24, 2018
Location
UK
After the sad news that Betsafe stopped UK players on Monday I joined LVbet as they were accredited here. Big mistake.

Signed up, verified account then deposited a couple of hundred, played for 30 minutes then had all real play disabled. Support wanted me to send a photo of me holding todays date on a piece of white paper :what:

Took the photo, sent through and all verified.

Today their responsible gambling team sent me a email saying they were concerned about I had used 60% of my credit limit (they had my credit card bill for address proof) on food shopping and a purchase at Superdrug last month. :what:

I wrote back informing them that I have never used my credit card for gambling as it is impossible to do so from the UK. They have now said we will let you know on Monday when that department gets back from the weekend if they will allow me to play here again.

So I have now requested a withdrawal and closed my account. Is it any wonder casinos are leaving the UK.

Rita

I had similar a while ago, not from LVbet but as in I was contacted by a casino questioning my 7% utilisation of credit cards up from 4% and no mortgage showing up, even tho i pay them in full every month, and im mortgage free, I mean WTF!

This just proves to me that more and more casinos are looking at credit files and we're gonna see far more strange requests, and not sure they should be using that info like that.

Having said that, I find the bigger UK licenced casinos do seem to have a better grip on what's required, are no where near as intrusive and are more sensible about the whole AML RG SOW etc

But it is all getting a bit silly now for what was once a fun past time.
 

LoopsterAU

Experienced Member
MM
Joined
Oct 17, 2015
Location
Melbourne, Australia
Canada went through this for years as a grey/unregulated market, wasnt fun..and there's still loads of softwares and umbrella providers we cant use.

Now, it's more you lot as an over-regulated market.

Somewhere, right now, an Australian player is going 'pff!,' as an American is eating popcorn looking in :D
To be honest the only thing that completely sucks for us Aussie players is certain providers we cant play any more (still ways around that at a small number of casinos using VPN) and that we don't have a guarantee that we can be protected by the regulators since we are playing at Curacao based sites. As long as we stick to ones with good reputations and accept withdrawal limits like 5000 - 10000 per week instead of being paid out in one lump sum the rest is more or less normal.

On the plus side, most of the operators you are all crying about that have you on 92 - 94% RTP we get to play at the high 96% settings :D
 

ritae

Full Member
Joined
Mar 2, 2016
Location
uk
also have you reached out to the LV bet rep on here? They are decent and helpful as I’ve had experience with them in the past.
@LV BET

I see the rep read this thread two hours, now awaiting a response to my private message asking for an update on my withdrawal.

All being well, this will be actioned soon as my account is already verified. One good thing, I leave this casino with more than I deposited!

The hunt starts now for another casino to play at :rolleyes:
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
What happens if you'd have done a balance transfer for the 0% interest, would that have made a difference:rolleyes:

Funnily enough i try to send in something like a Council Tax bill for most places as i've always thought some places might go - 'why you buying this?' etc if i sent them in CC statement.

BTW Superdrug have a nice supply of strawberry flavour gummy chewable vitamins for those who hate swallowing the hard tablets. :p

We're now into funny season - so what if your balance is 60%? You use it for food shopping? So do i. You get 30 days interest free so mine is likely to be higher than that at a given them and then zero'd the next week (or if playing bonanza that month the 60% goes to 160% utilisation rate)
 

dealer wins

Senior Member
Joined
Oct 25, 2006
Location
London the sh$thole
I use a bank account for casinos that has no other transactions on, or any payments in or out to family, companies even friends lol

What the OP and others have been asked about their spending and credit cards etc is outrageous, and in my world the casinos would be blacklisted.
 
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