Baptism by Fire - success LV Bet - into the Fire!

[Dwyer]

Dear Dwyer,
Thank you for your reply.
I sent you a PM to answer your question as my answer includes some private information.
Kind regards,
Isil

Thanks for the reply but......you have only confirmed that Lvbet appear to be confused with this. I have replied to PM.

 

[Dwyer]

Lvbet say my winnings came from the Paysafecard deposit of £20 the day before i won.....which they did not.

28/03 - Deposited £50 via Skrill in order to claim promotion for 100 LV spins, that under T & Cs, are credited the next day. Lost this deposit. Later on, deposited £20 via paysafecard and lost this too, balance down to 0.

29/03 - Starting balance 0. Played my 100 LV spins that i got from the £50 Skrill deposit i mentioned above. Won a little, managed wagering and won big at the end. Never happens, ever. Very happy. Withdraw to Skrill, but not allowed.

This is what happened. And even if my winnings came from a paysafecard deposit....i should still be able to withdraw to skrill, i mean why not? Same company, both paysafecard and skrill accounts verified. Just not understanding at all. Honestly get feeling LVbet just wanted to be awkward. Still pretty upset about it now.

 

[SlotGrinder]

Keep getting 25% bonus "offers" which is 30x (d+b) i.e a terrible deal . Really a negative for me as these bonuses are actually detrimental for the player overall since effective wagering on the bonus amount is 150x AND it ties in your real money (which I thought was not suppposed to be allowed for UK anymore either ?) . I do like your casino but a 25% bonus offer with these terms is worse than no bonus imo (and almost predatory imo for players who may be caught unawares) so you need to sort your promos out

 

[brianmon]

Keep getting 25% bonus "offers" which is 30x (d+b) i.e a terrible deal . Really a negative for me as these bonuses are actually detrimental for the player overall since effective wagering on the bonus amount is 150x AND it ties in your real money (which I thought was not supposed to be allowed for UK anymore either ?) . I do like your casino but a 25% bonus offer with these terms is worse than no bonus imo (and almost predatory imo for players who may be caught unawares) so you need to sort your promos out

Should they even be considered for a BBF, if they aren't even complying with new UKGC rules (the deadline for compliance was a month ago)???

 

[LV BET]

@Dwyer

Dear Dwyer, it took some time to reply you once more as there was an ongoing investigation regarding the issue. At the end, they sent me the following message to share with you as a result of the thorough investigation:

"We have thoroughly investigated the customer’s complaint regarding his cancelled withdrawal request and his subsequent loss of those funds.

Our Payments department followed our close loop policy, since the last deposit was from Paysafe card, winnings from this deposit should be paid back to this deposit method, and not to his Skrill account as the customer requested.

However, having looked more closely at this issue we see that a percentage of the winnings were from spins the customer was awarded.

Unfortunately, there was some confusion in a number of live chats with the customer regarding the information we gave and apologise for this.

Therefore, as a goodwill gesture, we have paid the original withdrawal request in full to the customer’s Skrill account.

We strive to provide a fantastic gaming experience and the best customer service to our customers, at the same time as being fully compliant with our licensing requirements.

Regrettably, in this instance, the two conflicted and caused some confusion.

LV BET Casino Team"

I do apologize for any inconvenience

Kind regards,

Isil

 

[LV BET]

@SlotGrinder @brianmon

Dear SlotGrinder and brianmon,

Thank you for your message.

The compliance process with the UKGC req. in terms of promotions have been going on for a while in LV BET, and it's almost finalized as the deadline for the compliance was set as the 3rd of April. We're restructuring all our promotions including the Welcome Bonus Package in a way to fully comply with the UKGC and it will be completed by the mentioned deadline.

Kind regards,

Isil

 

[Dwyer]

@Dwyer

Dear Dwyer, it took some time to reply you once more as there was an ongoing investigation regarding the issue. At the end, they sent me the following message to share with you as a result of the thorough investigation:

"We have thoroughly investigated the customer’s complaint regarding his cancelled withdrawal request and his subsequent loss of those funds.

Our Payments department followed our close loop policy, since the last deposit was from Paysafe card, winnings from this deposit should be paid back to this deposit method, and not to his Skrill account as the customer requested.

However, having looked more closely at this issue we see that a percentage of the winnings were from spins the customer was awarded.

Unfortunately, there was some confusion in a number of live chats with the customer regarding the information we gave and apologise for this.

Therefore, as a goodwill gesture, we have paid the original withdrawal request in full to the customer’s Skrill account.

We strive to provide a fantastic gaming experience and the best customer service to our customers, at the same time as being fully compliant with our licensing requirements.

Regrettably, in this instance, the two conflicted and caused some confusion.

LV BET Casino Team"

I do apologize for any inconvenience

Kind regards,

Isil

Well, after all i said, LVbet stunned me by actually paying the withdrawal i played back in frustration. Which is simply amazing:O As much as i was annoyed at the situation, they did not have to do that at all.

It is extremely appreciated however, and it has very much restored my faith in this casino. This, coupled with some recent excellent customer service separate to this issue, has really made me see that this casino does care about its players, and is 100% transparent. Which is a lot more than can be said about some other casinos out there.

Had some very recent withdrawals paid within an hour too, no messing. Im going to play here a lot more often, no doubt.

On a side note, the BF games on this casino....gave them a try, jesus, they throw out such casual huge wins. Just sat there on auto play.....100x, 300x, 50x....no song or dance, kind of like merkur in that respect. Of course they can also be brutal in the same fashion, but still enjoying them a lot.

Thanks LVbet for your superb reaction to my complaint.

 

[Valhalla]

@Dwyer

Dear Dwyer..... <snip>

However, having looked more closely at this issue we see that a percentage of the winnings were from spins the customer was awarded.

Unfortunately, there was some confusion in a number of live chats with the customer regarding the information we gave and apologise for this.

Therefore, as a goodwill gesture, we have paid the original withdrawal request in full to the customer’s Skrill account.

Kind regards,

Isil

Just.. wow. THAT is an incredible gesture, I've never once in all my years of playing seen a casino return funds that a player gambled away in (justified) frustration.

Hats off to LV Bet. Truly stunned

 

[BillyGoldblum]

Just.. wow. THAT is an incredible gesture, I've never once in all my years of playing seen a casino return funds that a player gambled away in (justified) frustration.

Hats off to LV Bet. Truly stunned

Ive had it quite a few times from different casinos. Usually the really good ones understand their product was shit for whatever reason and will give a refund. Should be the norm to be honest. Who wants to lose $200 to laggy disconnecting non working games? You wont get many returns thats for sure

 

[Spikie]

LV Rep,

I am a UK player, and went on to your welcome offer and could only see lv spins advertised , no mention of welcome deposit bonuses on first 4 deposits as was mentioned on page 1 of this thread.

Is the welcome deposit bonus still available , is is just automatically credited ? Why no mention on the website ?

Screenshot attached.

I saw you have El Torero slot (Merkur) which is one of my faves, but I have not seen elsewhere online.

 

[LV BET]

@Spikie

Hello Spikie,

We have had a recent update in our Welcome Bonus for the UK players with an aim of complying with the UKGC promotion requirements. Accordingly, at the moment, our Welcome Package for the UK-based players is up to 1000 LV Spins over the first 4 deposits; the details are as follows:

• 1st Deposit: £10 - £39 = 25 LV Spins, £40 - £79 = 100 LV Spins, £80+ = 200 LV Spins (spins on Starburst)
• 2nd Deposit: £10 - £39 = 15 LV Spins, £40 - £159 = 100 LV Spins, £160+ = 200 LV Spins (spins on Aloha)
• 3rd Deposit: £10 - £79 = 30 LV Spins, £80 - £399 = 250 LV Spins, £400+ = 500 LV Spins (spins on Joker Pro)
• 4th Deposit: £10 - £19 = 30 LV Spins, £20 - £39 = 50 LV Spins, £40+ = 100 LV Spins (spins on Wild Wild West)

And at the moment, sadly there is no longer any bonus money element to this offer. You can find further details by clicking

You do not have permission to view link Log in or register now.

. However, we're working on the new bonus package for the UK; i'll keep you updated regarding this new welcome package once it's live.

As for your second question; for now, we have BF, Thunderkick, NetEnt, GreenTube, and Play'n GO available for the UK-based customers. As each country has their own rules and regulations for the gambling; providing game operators in each country is subject to different paperwork, and licences. In this regard, although LV BET has a rich portfolio of game providers in general; availability of these games is largely depend on the country-specific regulations. However, our Casino Team is working very hard to add new providers and to widen this portfolio for each and every country which we provide services to.

If you have any further queries, I'll be happy to answer

Kind regards,

Isil

 

[Valhalla]

Joined last night and made a deposit (refusing any offer of bonuses).

I actually had an amazing game on Break da Bank Again; got free spins 4 times in a row which I have never seen before. Played a host of other games and all loaded perfectly, no disconnections, just the occasional (slightly irritating) extra long time to stop spin. Otherwise all working well, I really like the casino and can see myself staying put here.

There is just one genuine annoyance: that bloody awful wheel. Why is it always there? Why does it keep expanding (and pushing my game to the side) without any interaction from me? It even stopped itself twice as if I had pressed something leaving me no alternative but to redeem 50 LV points on one occasion, and close my game on another because I don't know what LV spins are and don't want them anyway

EDIT: I just figured out how it works

 

[Birdy84]

I just registered and was going to try out the site but went to the deposit page and saw only free spins, i asked support about the 100% deposit that i saw on here and they said the site has just been updated and that the offer should show properly later on. So i came here to check and looks like you are only doing the free spins welcome offer now so i think maybe support staff are not well informed. As a new customer there are plenty of better offers out there the spins are poor value for a welcome offer, i can see you say you are working on a new offer for uk customers but untill then i don't think i will be trying out the site.

 

[LV BET]

@Birdy84

Hey there!

I'm very sorry for the confusion. We're growing continuously, so maybe one of our newcomers skipped that info. However, I've already reminded it to the team once more.

To clarify the situation once more, I can confirm that we have 1000 LV Spins at the moment as Welcome Offer in the UK, and we don't have any money element in the offer now. If we have any developments regarding this, i will share it here again to inform everybody. I hope you'll have a chance to try our brand in future, and have a pleasant gaming experience with us.

Kind regards,

Isil

 

[LV BET]

UPDATE: GREMLINS AT LV BET

Hello Casinomeister people all over the world;

As most of you might have already recognized, we’ve just launched a brand-new, extra shiny, improved version of LV BET. However, as tends to happen in these situations, there appear to be a few gremlins in the system. So, apologies if you experience any inconvenience or frustrations while we root them out. Rest assured, we’re not letting the tech team have any cookies until they’ve fixed everything.

In the meantime, if you encounter any issues please don't forget to clear your cache and browser history (as that's the only mysterious cure invented to solve any technical issues). If it doesn't work, then please feel free to contact our customer support team with your screenshots.

Thanks again for all your kind comments and feedback.

Isil (on behalf of LV BET team)

 

[Valhalla]

Gremlin:

Go to make a deposit with my previously used debit card. I can select the card but then I'm not able to enter the security code, so I can't actually make a deposit. Spiffing.

 

[LV BET]

@Valhalla

Dear Valhalla,
I'm very sorry to hear that you've experienced such a problem. I assure you that the whole team is working on the solution of the issues on a full-time basis, since we launched the new version.

Just to be sure, please let me remind you our mysterious cure for all the problems: clearing the cache and browsing history. The IT guys informed us that most of the issues can be solved with this simple procedure (i don't know why and how ). However, i do believe there're some others needed to be reported. In this regard, if you couldn't solve your problem by this only cure we have; you can kindly send me a screenshot about the issue (by PM maybe), and I'll report it the first thing tomorrow morning. Or you can directly contact the support team as well. Our amazing customer support agents are doing their best to help our players in these though days.

Kind regards,

Isil

 

[Valhalla]

@LV BET - I'll give that a go and see. A few minor gremlins won't put me off, I'm sure they'll all be found and removed soon enough.

 

[LV BET]

@LV BET - I'll give that a go and see. A few minor gremlins won't put me off, I'm sure they'll all be found and removed soon enough.

Thank you very much Valhalla; please keep us updated about the issue if it goes on

Kind regards,

Isil

 

[Valhalla]

@LV BET - was able to make a deposit just now, so all is well with the world again.
I'm not sure if the issue is actually resolved though - I used Google Chrome this time, so perhaps the problem is specific to MS Edge. Either way, it's all good.

 

[LV BET]

@LV BET - was able to make a deposit just now, so all is well with the world again.
I'm not sure if the issue is actually resolved though - I used Google Chrome this time, so perhaps the problem is specific to MS Edge. Either way, it's all good.

Great to hear that. I'll inform them about your comments as well. They told me that the deposit issues are solved but you never know, technogy is full of surprises

Thanks once more for the feedback

Kind regards,

Isil

 

[amourgirl]

Wow must say I love the quick and constant responses from LV Rep (My personal prerequisite ) so I think I may just pop over and take a look
I hope they keep their forum presence long after baptism! (unlike some)

 

[LV BET]

Wow must say I love the quick and constant responses from LV Rep (My personal prerequisite ) so I think I may just pop over and take a look
I hope they keep their forum presence long after baptism! (unlike some)

Thank you amourgirl

If you give a try, pls let us know your ideas. I really hope you'll have a nice gaming experience with us.

Kind regards,

Isil

P.S. 15 days to go for BBF (fingers are still crossed, pls ). I'll be always around also after that period, no worries

 

[Valhalla]

P.S. 15 days to go for BBF (fingers are still crossed, pls )

You won't fail the BBF, that I can basically guarantee - the one major issue I've seen was resolved in the most player-friendly way possible; that alone instils a lot of confidence in the casino.
I've made a few deposits, a withdrawal, had some nice wins... everything going well so far. All signs are good

 

[LV BET]

@Valhalla

Dear Valhalla,
Thank you very much for the kind words and positive thoughts I hope we can keep up the spirit throughout this adventure, not only for BBF (although it's the main target atm) but also afterwards.

Thank you once more for your time and feedback.

Kind regards,

Isil

 

[Dwyer]

It has been a complete and utter nightmare trying to play here since Friday.

Last night, try to deposit to claim the current promotion on offer. Confirm deposit button missing. Ok I think, let’s do the usual.

4 different browsers, 3 different devices, incognito mode, in private , clearing cookies and cache a ridiculous amount of times.....anndd give up. Unable to deposit, site is unstable (random lines of code?), support just gives generic IT team are working on it. As you can tell I’m frustrated, but only because I thought the world of LVbet, and again been just painful. Missed the promotion too, as it expired midnight.

Had an issue with a missing bonus yesterday too, and very much got a talk to the hand approach, which I didn’t appreciate.

Not sure what’s going on, hope it gets ironed out soon because I’m giving up until it is.

 

[robby811]

I did my first 3 Deposits yesterday . Which were all gone in less then 1hour. I claimed welcome bonus 1-3

25LV Spins Starburst gave me 2€
15 LV Spins Aloha 0,30 cents
30LV Spins Joker Pro less then 1€

Then i needed the 3 Deposits to process to get 1 Spin on the LV Wheel (which i thought would be great offer the best for me)

Result; it gave me 5 Freespins on Starburst

Rewards ?!? looks not like this for me.....

I also did NOT collect any LV POINTS (but thats because of the short time the Money went by without any Fun or Playtime)

So what do you think it wasnt my best casino experience.

I never lost many so fast when try out a New Casino and i give it 3 trys is a row Unlucky me


Whats really good is the Customer Support also in german available. Friendly.
Good Games and nearly all Provider , good game play NO Lagging

 

[LV BET]

@Dwyer

Dear Dwyer,

I totally understand your frustration and apologize for this unpleasant event.

We aimed to have a smoother transition in this new version launch, but as you know things can get a bit more complicated than they're assumed to be sometimes.

Anyway, we're collecting all the individual issues to report them to the IT team; so if you or anybody else experiences such an issue again, I'd kindly request to take a screenshot and send it either to me via PM or to our support team. Then we can report each and every individual issue to the IT team for a possible and prompt solution.

By the way, I've sent you a PM as well to see how i can help you further in this issue.

Thank you very much for your time and your feedback.

Kind regards,

Isil

 

[robby811]

My deposits works fine without any issues with Sofortbanking / Trustly

 

[LV BET]

ups missundersatanding

Dear robby811,

Thank you for your time and feedback. I'm very sorry if it was a bit unlucky for you this time :/

Apart from that, if you experience any issues or problems please feel free to contact me. I try my best to find a solution to the issues as far as they're some stuff that i can help. And your feedback and sharings are always very important to us to improve the gaming experience we provide for everybody.

Kind regards,

Isil

 

[robby811]

I feel not rewarded 5FS on Starburst for the WHeel of Fire... what a bullshit.. thats the thing it cost me 3 deposits for one fill the Progressbar and then u get 5FS

and i dont know why i should now try again and put money in wiith that in my Mind

 

[robby811]

Next Issue is I deposited yesterday because of this offer but i can not find these Freespins today....

The forecast is in and the weatherman says it’s going to be raining LV Spins!

EVERY WEDNESDAY, DEPOSIT WITH SPINOMANIA TAB AND GET LV SPINS ON A BF GAME THE NEXT DAY!

Simply open your preferred BF Game from the list below the next day at 17:00 CEST and start spinning.
This offer is open all day long every Wednesday. Players are entitled to use the Spinomania offer only once every Wednesday.


Outdated URL (Invalid)

 

[LV BET]

@robby811

Dear robby811;

Can you please send me your username and some more details about this problem through PM?

I'll try to look into the issue; and consult with the related departments.

Kind regards,

Isil

 

[Dwyer]

Fair play to LVbet, they explained the issue i had (iOS deposit page not working), and offered to sort the promotion i missed out on if i made the required deposit.

Im sure LVbet are under some serious pressure with the IT issues, do hate to make a big deal, but sometimes it gets to you

 

[datshowiwoll]

Just joined and all ran smoothly with no issues. Have submitted a withdrawal request and uploaded my documents so fingers crossed for no issues.

Edited to say - was verified in less than 15 minutes so all good.

 

[Valhalla]

Alright, account break set for 30 days. That IDIOTIC wheel keeps expanding for no reason whatsoever (long before it is filled) and "coincidentally" moving my cursor over the [Max Bet] button, sometimes I play a few spins before I realise what has happened. What a stupid and ridiculous design decision. It's a crap wheel with offensive "prizes" anyway... I'll play elsewhere.

 

[LV BET]

Dear Valhalla,

I'm very sorry to hear that. Your feedback is submitted to the Casino department.

Kind regards,

Isil

 

[Valhalla]

Dear Valhalla,

I'm very sorry to hear that. Your feedback is submitted to the Casino department.

Kind regards,

Isil

I apologise for what now looks like a rude post, I was just extremely frustrated at the time after being "caught out" again by it. I would like to play without the constant stress of expecting that to happen at any moment.

At least give users the option to hide the wheel, maybe open in up later on and collect any spins on it rather than simply interrupting our game over and over again. A notification somewhere saying "you have 3 spins on the LV wheel, click here to play them now..." (or something like that). So annoying as it is.

 

[dionysus]

bummer
thought id giver a swing
no CAD

 

[theapple]

yeah im with others on this one. New Lv wheel (well newish, was changed long time ago) is kinda crap. Before the change it was nice and it actually made me want to play there. Then they added stuff like 5 free spins on starburst and called it new and improved wheel :=)

when it just released it was mostly a few $ cash, or $10-$50 bonus and stuff. I really thought its one of better loyalty systems out there, but after the change all i was getting was starburst free spins so now its something you dont really care about and thats not good.

btw i also sent my feedback shortly after and got the usual "we will submit it to casino department" answer so ... yeah, i wouldnt expect much to change

having a few more equalized tournaments wouldnt hurt. Right now there is only one of those while other tournaments are whoever wagers the most kind of stuff, which was ok 15 yrs ago, today not so much.

 

[LV BET]

Hello all,

I've got the confirmation from the Casino Manager that they've requested to make the LV Wheel optional, so in future you can switch it off and it won't bother you anymore . Moreover, the currency options in the tournaments have already been requested too; as we had this feedback also at the beginning of the tread and I submitted it to the Casino Manager then. But I need to admit that such changes will take some time as our IT team is always super busy but sooner or later we'll have these options.

In the meantime, they told me the prizes based on the levels so the higher you reach, the better the prizes become. On the other hand, i totally understand your frustration but i hope you'll also understand us (the small ppl in the company including my customer support colleagues) that we can just submit the feedback on these issues and cannot interrupt much as such decisions are taken by the management (big guys in the company) but at least I can assure you that LV BET management always takes into account all the feedback and tries to adapt accordingly, although it takes some time

Anyway, i hope in future we can provide many options to the players to customize their gaming experience as much as possible; as that's the only way to make more players happy at the same time as everybody has their own preferences. Until then, we'll be here to help you reach the right people in the company with your comments and feedback; and to push them to take action

Have a nice day and week!

Kind regards,

Isil

 

[The Dude]

Looks like a successful Baptism by Fire to me. Any naysayers for these guys becoming CM Accredited please make your voice heard.

 

[The Dude]

Ok - that settles it.


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