Baptism by Fire - success LV Bet - into the Fire!

[Dwyer]

It has been a complete and utter nightmare trying to play here since Friday.

Last night, try to deposit to claim the current promotion on offer. Confirm deposit button missing. Ok I think, let’s do the usual.

4 different browsers, 3 different devices, incognito mode, in private , clearing cookies and cache a ridiculous amount of times.....anndd give up. Unable to deposit, site is unstable (random lines of code?), support just gives generic IT team are working on it. As you can tell I’m frustrated, but only because I thought the world of LVbet, and again been just painful. Missed the promotion too, as it expired midnight.

Had an issue with a missing bonus yesterday too, and very much got a talk to the hand approach, which I didn’t appreciate.

Not sure what’s going on, hope it gets ironed out soon because I’m giving up until it is.

 

[robby811]

I did my first 3 Deposits yesterday . Which were all gone in less then 1hour. I claimed welcome bonus 1-3

25LV Spins Starburst gave me 2€
15 LV Spins Aloha 0,30 cents
30LV Spins Joker Pro less then 1€

Then i needed the 3 Deposits to process to get 1 Spin on the LV Wheel (which i thought would be great offer the best for me)

Result; it gave me 5 Freespins on Starburst

Rewards ?!? looks not like this for me.....

I also did NOT collect any LV POINTS (but thats because of the short time the Money went by without any Fun or Playtime)

So what do you think it wasnt my best casino experience.

I never lost many so fast when try out a New Casino and i give it 3 trys is a row Unlucky me


Whats really good is the Customer Support also in german available. Friendly.
Good Games and nearly all Provider , good game play NO Lagging

 

[LV BET]

@Dwyer

Dear Dwyer,

I totally understand your frustration and apologize for this unpleasant event.

We aimed to have a smoother transition in this new version launch, but as you know things can get a bit more complicated than they're assumed to be sometimes.

Anyway, we're collecting all the individual issues to report them to the IT team; so if you or anybody else experiences such an issue again, I'd kindly request to take a screenshot and send it either to me via PM or to our support team. Then we can report each and every individual issue to the IT team for a possible and prompt solution.

By the way, I've sent you a PM as well to see how i can help you further in this issue.

Thank you very much for your time and your feedback.

Kind regards,

Isil

 

[robby811]

My deposits works fine without any issues with Sofortbanking / Trustly

 

[LV BET]

ups missundersatanding

Dear robby811,

Thank you for your time and feedback. I'm very sorry if it was a bit unlucky for you this time :/

Apart from that, if you experience any issues or problems please feel free to contact me. I try my best to find a solution to the issues as far as they're some stuff that i can help. And your feedback and sharings are always very important to us to improve the gaming experience we provide for everybody.

Kind regards,

Isil

 

[robby811]

I feel not rewarded 5FS on Starburst for the WHeel of Fire... what a bullshit.. thats the thing it cost me 3 deposits for one fill the Progressbar and then u get 5FS

and i dont know why i should now try again and put money in wiith that in my Mind

 

[robby811]

Next Issue is I deposited yesterday because of this offer but i can not find these Freespins today....

The forecast is in and the weatherman says it’s going to be raining LV Spins!

EVERY WEDNESDAY, DEPOSIT WITH SPINOMANIA TAB AND GET LV SPINS ON A BF GAME THE NEXT DAY!

Simply open your preferred BF Game from the list below the next day at 17:00 CEST and start spinning.
This offer is open all day long every Wednesday. Players are entitled to use the Spinomania offer only once every Wednesday.


Outdated URL (Invalid)

 

[LV BET]

@robby811

Dear robby811;

Can you please send me your username and some more details about this problem through PM?

I'll try to look into the issue; and consult with the related departments.

Kind regards,

Isil

 

[Dwyer]

Fair play to LVbet, they explained the issue i had (iOS deposit page not working), and offered to sort the promotion i missed out on if i made the required deposit.

Im sure LVbet are under some serious pressure with the IT issues, do hate to make a big deal, but sometimes it gets to you

 

[datshowiwoll]

Just joined and all ran smoothly with no issues. Have submitted a withdrawal request and uploaded my documents so fingers crossed for no issues.

Edited to say - was verified in less than 15 minutes so all good.

 

[Valhalla]

Alright, account break set for 30 days. That IDIOTIC wheel keeps expanding for no reason whatsoever (long before it is filled) and "coincidentally" moving my cursor over the [Max Bet] button, sometimes I play a few spins before I realise what has happened. What a stupid and ridiculous design decision. It's a crap wheel with offensive "prizes" anyway... I'll play elsewhere.

 

[LV BET]

Dear Valhalla,

I'm very sorry to hear that. Your feedback is submitted to the Casino department.

Kind regards,

Isil

 

[Valhalla]

Dear Valhalla,

I'm very sorry to hear that. Your feedback is submitted to the Casino department.

Kind regards,

Isil

I apologise for what now looks like a rude post, I was just extremely frustrated at the time after being "caught out" again by it. I would like to play without the constant stress of expecting that to happen at any moment.

At least give users the option to hide the wheel, maybe open in up later on and collect any spins on it rather than simply interrupting our game over and over again. A notification somewhere saying "you have 3 spins on the LV wheel, click here to play them now..." (or something like that). So annoying as it is.

 

[dionysus]

bummer
thought id giver a swing
no CAD

 

[theapple]

yeah im with others on this one. New Lv wheel (well newish, was changed long time ago) is kinda crap. Before the change it was nice and it actually made me want to play there. Then they added stuff like 5 free spins on starburst and called it new and improved wheel :=)

when it just released it was mostly a few $ cash, or $10-$50 bonus and stuff. I really thought its one of better loyalty systems out there, but after the change all i was getting was starburst free spins so now its something you dont really care about and thats not good.

btw i also sent my feedback shortly after and got the usual "we will submit it to casino department" answer so ... yeah, i wouldnt expect much to change

having a few more equalized tournaments wouldnt hurt. Right now there is only one of those while other tournaments are whoever wagers the most kind of stuff, which was ok 15 yrs ago, today not so much.

 

[LV BET]

Hello all,

I've got the confirmation from the Casino Manager that they've requested to make the LV Wheel optional, so in future you can switch it off and it won't bother you anymore . Moreover, the currency options in the tournaments have already been requested too; as we had this feedback also at the beginning of the tread and I submitted it to the Casino Manager then. But I need to admit that such changes will take some time as our IT team is always super busy but sooner or later we'll have these options.

In the meantime, they told me the prizes based on the levels so the higher you reach, the better the prizes become. On the other hand, i totally understand your frustration but i hope you'll also understand us (the small ppl in the company including my customer support colleagues) that we can just submit the feedback on these issues and cannot interrupt much as such decisions are taken by the management (big guys in the company) but at least I can assure you that LV BET management always takes into account all the feedback and tries to adapt accordingly, although it takes some time

Anyway, i hope in future we can provide many options to the players to customize their gaming experience as much as possible; as that's the only way to make more players happy at the same time as everybody has their own preferences. Until then, we'll be here to help you reach the right people in the company with your comments and feedback; and to push them to take action

Have a nice day and week!

Kind regards,

Isil

 

[Casinomeister]

Looks like a successful Baptism by Fire to me. Any naysayers for these guys becoming CM Accredited please make your voice heard.

 

[Casinomeister]

Ok - that settles it.


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