Luckyacecasino and Luckyacepoker

[winbig]

To be honest I think they should outlaw bonuses. Whats the point of having play through rules if that is not used to eliminate certain "bonus abuse" situations. I think a loyalty bonus scheme would be fairer and appreciated more.

I agree 99% with this.

You know what they could do - they could be like B&M casinos and only offer 'material' comps for your play. Then they could have a store where you could actually buy stuff with said points.

Hell, why not? Some poker rooms do it...

 

[winna12]

Same has happened to me, despite their links to 888 (which I had presumed would make them ok) they would appear to be a bunch of criminals, I have threatened them with the gambling authorities but whether this will work or not we shall see. You would think that 888 would not allow this to continue as luckyace are bound to tarnish their name by asscociation.
I have had cause to use the Gibraltar authorities once before and I found them to be very fair and effective.

According to michelle from lucky ace support,the operations department work on 888.com accounts as well as luckyace accounts,also when ive telephoned support they have answered saying 888.com also.

 

[Johnboy]

According to michelle from lucky ace support,the operations department work on 888.com accounts as well as luckyace accounts,also when ive telephoned support they have answered saying 888.com also.

So 888 are in it up to their necks in other words. I am amazed they are letting this happen.

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Useful link above, I havent reread it but from what I remember you need to put in a complaint to the licensee to try to resolve the issue first, they have to respond. Then if no agreement is reached, its time to put in a complaint to the authorities, if enough go in I should think 888's license will be under threat so maybe they will decide to act.

 

[winna12]

Put 'em in "Rogue" section!

Surely no matter what happens from now on luckyace/888.com should almost certainetely be rouged,this behaviour is totally unacceptable

 

[kavaman]

<------------------------ my post at the complaints section, about the whole cassava behavior. Locking all my accounts for no apparent reason, telling beforehand that its ok to have accounts at both luckyace and 888.com . Operations department told me no further correspondence regarding the issue will be entered. Nothing about refunding my deposits either. Bonus was not given, so i do not understand why.

-kavaman

 

[aksana]

I sent an email about this thread and another thread in the complaints section to an affiliate manager of LuckyAce, who offered me to work with them. I hope to hear her reply soon.

 

[Casinomeister]

Put 'em in "Rogue" section!

Let's not jump to conclusions. We haven't heard both sides of the story yet.

Max and I will be checking into this. Give us some slack since this particular casino does not have a rep in the forum.

 

[Shocked]

To be honest I think they should outlaw bonuses. Whats the point of having play through rules if that is not used to eliminate certain "bonus abuse" situations. I think a loyalty bonus scheme would be fairer and appreciated more.

I totally agree and I'm sure most casino's would like to be doing such super-comp-point type schemes...but it doesn't look half as good as "Have 1000 for free" on the front of their sites.

As a follow up to their letter -

Dear Sir / Madam,

Please could you inform me of why you think i have 'abused the bonus policy'. I have checked all the t&c's i can find on your site and i have not contravened anything as far as i can see. If you could be specific as to what i have done that strips me of $200 or so bonus and $30 or so from non-bonus play! Otherwise can you direct me to someone who can answer my questions.

Many thanks

Mr Shocked

It occurred to me that, not only are they keeping the $200 bonus, they've also nicked the $30ish that I made when I returned a day or so later and undid the withdrawal to play a bit more!

Anyway, looks like this thread has been thoroughly split into two - https://www.casinomeister.com/forums/threads/in-progress-luckyacecasino-bonus-abuse-problem.22540/ - I think Max wants more people to be PaBing!

 

[maxd]

I think Max wants more people to be PaBing!

Not necessarily, after all it's more work for me.

My reason for suggesting the PAB process is usually to address a specific player's complaint. If you have a thread where a dozen players are jumping in and out of the thread saying "me too! me too!" it's virtually impossible to get the casino to look at a single, focused issue.

On the other hand if we have a PAB it's for a specific player with details and history that's something you can take to the casino and ask them to look at.

So, recommending the PAB is simply a pragmatic step we need to take in order to begin the process of addressing a specific player's issue.

 

[Johnboy]

Update to my situation, they have emailed me again to say my withdrawal will now be processed, not clear if this includes bonus. Note I had threatened them with the GRA, so this seems to be the way to go. Get your threats sent now if you havent already!

 

[jetset]

I think the Gibraltar authorities should know about this scam in any event - even with the about-turn that seems to be taking place in the Luckyace attitude.

The more aggrieved players report this nonsense, the stronger the reaction from the authorities may be, discouraging any future attempt at pulling a stunt like this.