Lucky Club - Baptism by fire

[Casinomeister]

Well then "sister" is probably a bad term to use. Since it's never been really defined anywhere else, I'm not sure I want to take the burden on christening the term "sister" with my own definition.

But here goes: "Sister Casino" to me means a casino managed and owned by the same group - as Diana illustrated CWC has Aladdins, High Noon, Buzzluck, etc.

Actually, I was unaware of any earlier statement made by JC that they had sold Lucky Club. Seems rather silly to me. I was under the impression that it was a casino falling under Jackpot Capital's wing. So since there seems to be some confusion on everyone's part on how they want to be listed - I'm postponing any baptism until they decide how they want us (players and webmasters) to classify this casino.

Is it part of the JC group? Is it part of Intertops? Or is it a separate entity? Make a choice.

 

[Antonia1953]

Downloaded, registered and made a deposit without any problems, but the download of the casino software and each individual game was extremely slow. The slots were interesting enough, but definitely rtg related software. The selection of games was small. The initial downloads were too tiresome for me, but the re-loads were much quicker.

 

[chuchu59]

If Lucky Club is still connected in some way to JC shouldnt they go back and restore the comps and balances to players accounts to preserve their integrity before they go further such as accreditation. Many players, including myself were under the impression that the new owners were not connected with JC. In fact, I personally felt they were not on good terms for JC to take such drastic action mere days before the switch. However bad it may look JC should come clean and announce that the comps and balances will be fully restored. That is a reasonable request IMO.

 

[vinylweatherman]

Well then "sister" is probably a bad term to use. Since it's never been really defined anywhere else, I'm not sure I want to take the burden on christening the term "sister" with my own definition.

But here goes: "Sister Casino" to me means a casino managed and owned by the same group - as Diana illustrated CWC has Aladdins, High Noon, Buzzluck, etc.

Actually, I was unaware of any earlier statement made by JC that they had sold Lucky Club. Seems rather silly to me. I was under the impression that it was a casino falling under Jackpot Capital's wing. So since there seems to be some confusion on everyone's part on how they want to be listed - I'm postponing any baptism until they decide how they want us (players and webmasters) to classify this casino.

Is it part of the JC group? Is it part of Intertops? Or is it a separate entity? Make a choice.

A thread started because a player had received a mere 4 DAYS notice that Lucky Club was to close on Sunday 16th October, and after a week, reopen with new software. This player was also given the ultimatum of "use it or lose it" over his cash balance and earned comps. Discussion was about the incredibly short notice given that meant any player who was away, on holiday for example, would lose all their comps and cash balances before they ever got a chance to read the email. The rep got involved to say that it had to be done this way because LC had been sold to "unknown investors", and it was not possible to transfer players' cash balances and accrued comps to said new owners. Even the software was "unknown". With a mere 2 days to go, the rep then said that the software was this "NuWorks", and gave the impression this was completely new software. One player WAS busy during these 4 days, and had to chase JC for the return of their outstanding cash balances, and seemed to have a battle getting it.

All further contributions from the rep stuck to the story that JC had been sold, even though JC were providing some of the services for the new owners. At the same time, JC decided to end weekend processing, and extend the 24 hour pending time to 48 hours. Given this coincidence, it looked like the two were connected.

Once CM members had accepted this is what had happened, and were discussing how badly JC had handled this, as though this was a "fire sale" rather than something they had time to plan and execute properly, along comes the announcement that this new casino, new software, and "unknown investors" in charge, was entering "baptism by fire".

It really does look like CM members were deliberately lied to on the orders of upper management, with the rep being the hapless messenger. It is this, rather than anything else, that has caused the indignation.

Here is the mass email sent out to all players:-

Use your balance before October 17th!

Use your balance, bonuses and comp points NOW - because from October 17th, it will be too late!

Lucky Club Casino has a new owner and will undergo a relaunch within the next week. For this reason, Lucky Club Casino will be taken offline on Monday, October 17th!

The relaunch will take place on October 24th, so prepare for a totally new gaming experience with a great support team and reliable payment methods!

Don't waste any time! Play NOW, use your balance and comp points and take this last opportunity to win big before the casino upgrade!

Quite clear - it is no longer part of Jackpot Capital. Clearly being billed as something "totally new", and allowing players to read into the statement that the support team are fresh, but experienced. No mention at all of it being the SAME support team and SAME reliable payment methods.

Then Jetset posted what looked like a formal press release:-

JACKPOT CAPITAL SELLS ONLINE CASINO

Unidentified investors to migrate online property to new platform

Jackpot Capital Group has sold Lucky Club Casino.com with its marketing partner Rich Club Affiliates.com to a group of unidentified investors for an undisclosed consideration.

Under its new ownership, the brand will be taken offline for an indeterminate amount of time to undergo a re-launch on a new casino software platform.

"In the online casino world, Lucky Club Casino is a great brand. It will soon benefit from a new platform and players will have the chance to experience a whole new environment and games," said a Lucky Club Casino representative. "We are confident that the brand is in good hands."

Lucky Club Casino.com, Rich Club Affiliates.com, Grande Vegas Casino.com and Grande Vegas Affiliates.com were bought by Jackpot Capital Group mid-2010 (see previous InfoPowa report). Grande Vegas Casino and its affiliate partnership programme were sold almost six months later to Tigress Management Ltd.

Even clearer still, SOLD to new owners, and under NEW management. This was also being confirmed by the rep.

The reps final summary of the thread was :-

Dear Affiliates,

Thank you for your useful posts!

We would like to inform you that we sent out e-mails to all Rich Club affiliates last Friday, to inform them about the relaunch of Lucky Club Casino with a new software and the change of ownership! Please see the e-mail below.

We sincerely apologize to all affiliates who have not received this e-mail notification.

As stated in the e-mail, for affiliates everything will stay the same but your players will have a totally new gaming experience with the best support possible!

For further questions please send us an e-mail to affiliates@jackpotcapital.eu.

Kindest Regards,
The Jackpot Capital Affiliate Team



Dear XYZ,

Please inform your players that they need to use their Lucky Club Casino balance, bonuses and comp points NOW – on the October 17 it is too late!

Lucky Club Casino has a new owner and will undergo a relaunch with new software within the next week. For this reason, Lucky Club Casino will be taken offline on Monday, October 17!

The relaunch will take place on October 24, so prepare all your players for a totally new gaming experience and an amazing new design! High level support and reliable payment methods will remain for your players!

Don't waste any time! Inform your members to play now and take this last opportunity to win big before the casino upgrade!

Rich Club Affiliates will stay being in charge of all affiliate matters. Tracking and reporting statistics stay in place! Please continue using your existing affiliate account at Rich Club Affiliates.

Special marketing material will be available soon!

XYZ, should you require any further assistance our affiliate team will be pleased to assist you. Just drop us an e-mail to: affiliates@jackpotcapital.eu.

Kindest Regards,
The Jackpot Capital Affiliate Team

At EVERY opportunity the rep made it clear that new owners were now in charge, and also seemed to imply that the ONLY connection that would remain would be at the affiliate program level, and not anything that the average player would notice.

This would have been fine were it not for the inconsistencies that followed that pretty much pulled this whole story apart, even the PRESS RELEASE now looks like a lie. When the new LC launched, players soon realised it was the SAME support team dealing with everything.

These questions have spilled over to other JC related threads, but again the rep has consistently said that Lucky Club has new owners whenever this question about ownership has come up. These new owners are always referred to as "unknown". It is not merely a case of the individual names being "unknown" but even their COMPANY name being "unknown".

This brings up the question of "who calls the shots". JC were telling players that after 4 days everything would be confiscated from their accounts, rather than being transferred, even though all their details were going to be transferred and they would not have to create new accounts. If this was only a change of software but with the same operator, there would be NO excuse whatsoever for an accredited casino NOT to preserve players' balances and benefits during the changeover. It looked like the new owners had FORCED this on JC, and they had to do it despite knowing it would enrage the player community.



.... and then it all became as clear as mud

If Lucky Club is still connected in some way to JC shouldnt they go back and restore the comps and balances to players accounts to preserve their integrity before they go further such as accreditation. Many players, including myself were under the impression that the new owners were not connected with JC. In fact, I personally felt they were not on good terms for JC to take such drastic action mere days before the switch. However bad it may look JC should come clean and announce that the comps and balances will be fully restored. That is a reasonable request IMO.

Does arbitrary confiscation of comps, unused bonuses, etc, with only a few days prior notice meet the standards for accreditation? This is, after all, how LC players were treated during the move, even though at the last minute the rep said that CASH balances could be transferred on request by sending an email to support.

 

[chuchu59]

Make no mistake about it. Arbitrary confiscation of comps, balances etc. does not met the criteria for accreditation and I believe Bryan will agree with me on this. The harm has been done and this is compounded by the decision to switch to 48-hour w/ds and non-processing during weekends. JC has been an outstanding group and they can be forgiven on this one occasion if they do the right thing and assume responsibility for all issues pertaining to the previous Lucky Club ie restore all comps, balances etc.

There is no doubt they tried to hide something and misled players into thinking it wasnt their fault. Great groups are difficult to come by these days and I dont wish them to fall by the wayside. If they can pluck up the courage and admit their mistakes while at the same time rectify their errors I believe they should still make it as one of the best.

 

[rainmaker]

Well then "sister" is probably a bad term to use. Since it's never been really defined anywhere else, I'm not sure I want to take the burden on christening the term "sister" with my own definition.

But here goes: "Sister Casino" to me means a casino managed and owned by the same group - as Diana illustrated CWC has Aladdins, High Noon, Buzzluck, etc.

When one is talking about companies in general (for example publicy traded companies), then sister companies are usually separate companies with the same owner. So the term "sister" does not necessarily describe the management. This should be the norm when describing casinos as well in my opinion. Two casinos can have the same parent company and different management (casino manager etc), but still be regarded as sister casinos

 

[jetset]

I agree - ownership is the key qualification in my view, too.

Unfortunately, that is not always easy to establish in this industry, and therefore the "sister" appellation is applied to commonly managed casinos, too.

 

[Affiliate Capital]

Comp points and outstanding balances

HI there,

Please note that any Lucky Club customers who had existing balances (bonus, comps included) in their account with the old software, can now submit a request to transfer that balance to the new Lucky Club software (account) by contacting our support team at support@luckyclub.eu.

If you have any problems, please don't hesitate to contact me.

Best regards,
Yasmeen

 

[chuchu59]

HI there,

Please note that any Lucky Club customers who had existing balances (bonus, comps included) in their account with the old software, can now submit a request to transfer that balance to the new Lucky Club software (account) by contacting our support team at support@luckyclub.eu.

If you have any problems, please don't hesitate to contact me.

Best regards,
Yasmeen

Since Lucky Club is still connected in a way to JC why should players have to make a request to transfer their balances. The whole exercise was conducted badly so JC should make amends and save players the hassle of making requests themselves.

 

[Affiliate Capital]

Since Lucky Club is still connected in a way to JC why should players have to make a request to transfer their balances. The whole exercise was conducted badly so JC should make amends and save players the hassle of making requests themselves.

Hi there,

Unfortunately, such a transfer was technically impossble. If you have a balance, please feel free to contact us.

Thanks,
Yasmeen

 

[SlotMonster]

HI there,

Please note that any Lucky Club customers who had existing balances (bonus, comps included) in their account with the old software, can now submit a request to transfer that balance to the new Lucky Club software (account) by contacting our support team at support@luckyclub.eu.

If you have any problems, please don't hesitate to contact me.

Best regards,
Yasmeen

I have a question.
Was this message sent to ALL ex-Lucky Club players who had existing balances? And if no, then - why?

 

[Diane]

Well then "sister" is probably a bad term to use. Since it's never been really defined anywhere else, I'm not sure I want to take the burden on christening the term "sister" with my own definition.

But here goes: "Sister Casino" to me means a casino managed and owned by the same group - as Diana illustrated CWC has Aladdins, High Noon, Buzzluck, etc.

Actually, I was unaware of any earlier statement made by JC that they had sold Lucky Club. Seems rather silly to me. I was under the impression that it was a casino falling under Jackpot Capital's wing. So since there seems to be some confusion on everyone's part on how they want to be listed - I'm postponing any baptism until they decide how they want us (players and webmasters) to classify this casino.

Is it part of the JC group? Is it part of Intertops? Or is it a separate entity? Make a choice.

Bryan - thanks for asking the very good question. What should it's status be as a sold entity?

Will you let us know what you find out from their official representatives? Clarity on their status within CM is important to me.

BOF or Accredited makes a difference in terms of how comfortable I feel going there in future. If you have vetted them and determined that they are worthy of CM status -- that helps us the players, and is a huge benefit to the casinos. I hope they reply to your inquiry soon.

Thanks very much,

Diane (DIANE, with an "e" not A)

 

[chuchu59]

Hi there,

Unfortunately, such a transfer was technically impossble. If you have a balance, please feel free to contact us.

Thanks,
Yasmeen

Do it manually then. I dont have any balance but really the email sent to all players smacks of unprofessionalism. Now you have an opportunity to redeem yourselves by doing the right thing and restore balances. If it was not technically possible you should said so in your email instead of disguising it as something else. I know its hard work but I believe it is the casino's duty to manually transfer balances to each and every account. Dont shift the burden to the players. Salvage what goodwill that remains.

 

[vinylweatherman]

I agree - ownership is the key qualification in my view, too.

Unfortunately, that is not always easy to establish in this industry, and therefore the "sister" appellation is applied to commonly managed casinos, too.

Where did you get that press release posted in the other thread about the sale of LC and it's affiliate marketing arm to a new owner?

For whatever reason, Bryan treated the new LC just as he treated the new Buzzluck, as an internal software change, but the same owners/operating company.

My argument was that since LC had actually been sold, JC could only be the outsourced support and managment company for the new owners, which borders on failing another standard for accreditation, that all such functions should be "in house" rather than outsourced.

Bryan's reply to my post clarifies matters somewhat, as it seems LC didn't actively ask for accreditation, but was granted it by Bryan on the premise that it was simply an accredited casino undergoing an internal change of software, and at the time he was not aware of any statements or press releases indicating that LC had been sold by JC group to a different company.

Hi there,

Unfortunately, such a transfer was technically impossble. If you have a balance, please feel free to contact us.

Thanks,
Yasmeen

In this case, why didn't the email initially sent out to players say that they had to contact support in order to have these balances transferred manually if they didn't log in and deal with them by playing or withdrawing? It is clear that JC group decided to take the easy option of confiscating these balances at the end of Sunday 16th to save them the extra hassle of manually initiating transfers. I find it hard to believe that the person making this decision really knew what kind of "fire" he was about to ignite, and it is even harder to believe that such a poor decision came from a high ranking employee of a group such as JC.

Even though this has now been corrected, the damage to reputation has been done, and it will appear that JC did the right thing only because they came to realise that their initial decision was causing increasing damage to their reputation.

What it seems now is the following.

Lucky Club has been sold to a group of new investors, who own it. These investors have not formed a company, and are thus "unknown investors" in an "unknown vehicle" operating LC casino and it's affiliate and marketing arm. They have outsourced everything else back to JC group, so players get the same experienced CS and payments team they always had.

This is an unusually high level of secrecy, even for this industry. Even though the beneficial owners are rarely named, their operating vehicle (company, consortium, etc) IS, even if as a private company in a jurisdiction that requires minimum disclosure.

It would be like All Slots and All Jackpots being owned and operated by "unknown investors" and players not even being able to find out that the operating vehicle is called "Jackpot Factory".

Such secrecy concerns players because they are entrusting the casino with their money, sometimes large amounts of it. If something goes wrong, players want to know who to go after for their money if the frontage (website/software etc) simply disappears.

As well as the ownership, the licensing jurisdiction is also important. RTG casinos have a habit of running under Costa Rican company licenses, or gambling licenses from places like Curacao that are worth very little when things go wrong. Because of this, they have to REALLY trust the owners to do the right thing, despite what their licensing allows them to get away with.

 

[DowneyDjDude]

Thats all for me

I have to jump into this thread after lurking just out of shear frustration and confusion. I can honestly say, this is the straw that broke the camels back for me. I have had an excellent relationship with Jackpot Capital, even though my losses have been obscene at times, I have remained loyal due to excellent customer service as wella s rewards. Well all of that seemed to be changing, even before the Lucky Club migration. Live chat semeed to be less than thrilled to talk to me, and generally, I felt like a burden rather than appreciated when dealing with live chat.

Imagine my excitement when I loaded Lucky Club and saw some new games, even if it was obviously a derivative of RTG. For the first couple of days, live chat was amazing. Gave me way to many free chips in relation to my depsoits, but I think that had to do with the fact that a lot of stuff was going wrogn. IE: comp point totals missing, once they showed up their was no option to cash them out. I referred some friends since I had a positive experience and one in particular had a miserable time and was lied to by chat saying the casino doesnt offer free chips. My understanding of her situation is that she deposited something in the neighborhood of 50 bucks and hit not one single feature, so she called them out and was treated with nothing but disrespect.

My biggest issue though is the lying and decietfulness that is involving the supposed transfer in ownership. I think this all was a grand plan that must have been premeditated and is probably the reason why the domain names shifted to eu. Maybe I am being paranoid, but as an American I have every reason to be. I still have an issue with a xoom transfer that left my bank but never made it to Jackpot Capital. The messed up part is it is not like I can call Xoom and be like, hey I was wiring money to a casino and it disappeared. Anyways, here is a chat session that I had to post that to me is the final nail! They might be able to save the situations with some serious transperancy and some live chat support that doesnt treat you like crap. I understand sometimes their are cultural differences, but common, doesnt the customer always expect to be treated with the utmost respect, not like you are a burden.

Just to preface what follows below, the first part of the conversation was me asking about a free/comp bonus. I was told i had way to many free chips. I simply wanted to know how much more I needed to make in deposits before qualifying. I have used a few bonus coupons, but nothing absurd. Simple question was impossible to get an answer that was as simple and straightfoward as my question. I cut that part out because it is nothing new and what follows below is really the crux of it all! Hope this helps crystalize the facts of the diceitfulness even more! Oh btw look through the list of Jackpot Capitals postings, it is a good read since you can literally see the spin take place in sequence!

downeydjdude: ook, well hey thanks for being a helpful, and confusing rep.

downeydjdude: One more question, what is lucky clubs relation with Jackpot Capital? The e-mail I received said their was none, I just read that it is customer service only

downeydjdude: As a player it is pretty confusing, not that I don't like Jackpot Capital and their derivatives, but the e-mail and info stressed new ownership

Emma: JC wants to make sure in case you are interested to play at this new platform that you will sign up with a trusted casino

downeydjdude: But you work for JC? Right?

downeydjdude: No answer?

Emma: Christopher, is there anything I can help you?

Emma:

Emma: I told you already about the bonuse

Emma: is there anything else?

downeydjdude: so no answer, as a player it is kinda something I would like to know

downeydjdude: what is the affiliation and how it will work

Emma: the only relation is that JC wants to make sure in case you are interested to play at this new platform that you will sign up with a trusted casino, as I told you already

downeydjdude: That makes no sense at all, I am signed up, and I clicked live chat within lucky club.... Are you not even looking at my lucky club account?

Emma: of course I am looking at it

downeydjdude: Well yesterday I had a CS quoting me info about my JC account

downeydjdude: hence why I am really not understanding how you say JC wants to just refer people, why would you have access to that info if all they offered was a refferal to anew platform

Emma: because I support these two casinos

downeydjdude: Ok I can see this is going nowhere. Thanks

Emma: I wish you a nice day

Emma: bye!

 

[vinylweatherman]

I have to jump into this thread after lurking just out of shear frustration and confusion. I can honestly say, this is the straw that broke the camels back for me. I have had an excellent relationship with Jackpot Capital, even though my losses have been obscene at times, I have remained loyal due to excellent customer service as wella s rewards. Well all of that seemed to be changing, even before the Lucky Club migration. Live chat semeed to be less than thrilled to talk to me, and generally, I felt like a burden rather than appreciated when dealing with live chat.

Imagine my excitement when I loaded Lucky Club and saw some new games, even if it was obviously a derivative of RTG. For the first couple of days, live chat was amazing. Gave me way to many free chips in relation to my depsoits, but I think that had to do with the fact that a lot of stuff was going wrogn. IE: comp point totals missing, once they showed up their was no option to cash them out. I referred some friends since I had a positive experience and one in particular had a miserable time and was lied to by chat saying the casino doesnt offer free chips. My understanding of her situation is that she deposited something in the neighborhood of 50 bucks and hit not one single feature, so she called them out and was treated with nothing but disrespect.

My biggest issue though is the lying and decietfulness that is involving the supposed transfer in ownership. I think this all was a grand plan that must have been premeditated and is probably the reason why the domain names shifted to eu. Maybe I am being paranoid, but as an American I have every reason to be. I still have an issue with a xoom transfer that left my bank but never made it to Jackpot Capital. The messed up part is it is not like I can call Xoom and be like, hey I was wiring money to a casino and it disappeared. Anyways, here is a chat session that I had to post that to me is the final nail! They might be able to save the situations with some serious transperancy and some live chat support that doesnt treat you like crap. I understand sometimes their are cultural differences, but common, doesnt the customer always expect to be treated with the utmost respect, not like you are a burden.

Just to preface what follows below, the first part of the conversation was me asking about a free/comp bonus. I was told i had way to many free chips. I simply wanted to know how much more I needed to make in deposits before qualifying. I have used a few bonus coupons, but nothing absurd. Simple question was impossible to get an answer that was as simple and straightfoward as my question. I cut that part out because it is nothing new and what follows below is really the crux of it all! Hope this helps crystalize the facts of the diceitfulness even more! Oh btw look through the list of Jackpot Capitals postings, it is a good read since you can literally see the spin take place in sequence!

downeydjdude: ook, well hey thanks for being a helpful, and confusing rep.

downeydjdude: One more question, what is lucky clubs relation with Jackpot Capital? The e-mail I received said their was none, I just read that it is customer service only

downeydjdude: As a player it is pretty confusing, not that I don't like Jackpot Capital and their derivatives, but the e-mail and info stressed new ownership

Emma: JC wants to make sure in case you are interested to play at this new platform that you will sign up with a trusted casino

downeydjdude: But you work for JC? Right?

downeydjdude: No answer?

Emma: Christopher, is there anything I can help you?

Emma:

Emma: I told you already about the bonuse

Emma: is there anything else?

downeydjdude: so no answer, as a player it is kinda something I would like to know

downeydjdude: what is the affiliation and how it will work

Emma: the only relation is that JC wants to make sure in case you are interested to play at this new platform that you will sign up with a trusted casino, as I told you already

downeydjdude: That makes no sense at all, I am signed up, and I clicked live chat within lucky club.... Are you not even looking at my lucky club account?

Emma: of course I am looking at it

downeydjdude: Well yesterday I had a CS quoting me info about my JC account

downeydjdude: hence why I am really not understanding how you say JC wants to just refer people, why would you have access to that info if all they offered was a refferal to anew platform

Emma: because I support these two casinos

downeydjdude: Ok I can see this is going nowhere. Thanks

Emma: I wish you a nice day

Emma: bye!

The answer seems to have been taken from a script, and uses too many words, seeming to be deliberately vague when a short and to the point answer is wanted.

Despite this, the answer within is pretty clear. JC only provide support, and do not OWN nor even "operate" the casino. Clearly, they are nothing more than subcontractors doing the CS and payment processing, which as stated by CS is the "only relationship".

The CS also indicated that JC group wanted to be satisfied that the new owners were "trustworthy", yet we have been told by the rep that they are "unknown investors". The impression is that JC have been dealing with only their "front" company, not the owners themselves who want to remain anonymous. From these dealings, they have decided to stake their reputation on their decision to declare this a "trustworthy casino".

This means that if the new owners screw things up, or as has already happened, the new software is "buggy", JC will be dragged down with the new incarnation of Lucky Club. Worse, players will go after JC if these new owners have bitten off more than they can chew, and pull out.

I am beginning to get the impression that this is connected to the Buzzluck launch. JC found out at short notice that Club World intended to "steal their thunder" by launching Buzzluck first. This caused JC and the new owners to rush things through in an attempt to beat Buzzluck. This unfortunately lead to players getting a mere 4 days notice, and what looked like an arbitrary round of confiscations as the easy solution to the technical problem that prevented the automated transfer of comps and balances to the NuWorks skin.

Despite their best efforts however, Buzzluck beat them to it, but probably now wish they hadn't, since the most damaging "bugs" afflicted Buzzluck, and were corrected by the time Lucky Club was launched.

Club World always had the advantage since they were breathing new life into a long dead but well respected brand, thus were not affected by issues surrounding the transfer of players' balances and comps.

We now have two operators "beta testing" NuWorks, along with those players that have decided to give it a go. Eventually, many of the bugs will be fixed, and the game offerings expanded. Only then can this new software be properly assessed. At present, we seem to be assessing how each of these operators handles the bugs, and the players who experience them.

JC have always said that LC has been sold to new owners, the confusion and accusations seem to have stemmed from their fast track addition to baptism by fire on the grounds that JC group had NOT actually sold LC, but had simply changed the software.

JC have probably not been as "deceitful" as it looks. They could have been more OPEN though, as the initial "cloak and dagger" movements have made it look like they have other things to hide that have yet to be revealed, and it is possible that there is actually nothing left that has yet to see the light of day now that we have found out the software is simply a reskinned RTG, and that the new owners have subcontracted day to day operation to JC, which is what makes it appear to be a lie about the sale to new owners.

 

[DowneyDjDude]

The answer seems to have been taken from a script, and uses too many words, seeming to be deliberately vague when a short and to the point answer is wanted.

Despite this, the answer within is pretty clear. JC only provide support, and do not OWN nor even "operate" the casino. Clearly, they are nothing more than subcontractors doing the CS and payment processing, which as stated by CS is the "only relationship".

The CS also indicated that JC group wanted to be satisfied that the new owners were "trustworthy", yet we have been told by the rep that they are "unknown investors". The impression is that JC have been dealing with only their "front" company, not the owners themselves who want to remain anonymous. From these dealings, they have decided to stake their reputation on their decision to declare this a "trustworthy casino".

This means that if the new owners screw things up, or as has already happened, the new software is "buggy", JC will be dragged down with the new incarnation of Lucky Club. Worse, players will go after JC if these new owners have bitten off more than they can chew, and pull out.

I am beginning to get the impression that this is connected to the Buzzluck launch. JC found out at short notice that Club World intended to "steal their thunder" by launching Buzzluck first. This caused JC and the new owners to rush things through in an attempt to beat Buzzluck. This unfortunately lead to players getting a mere 4 days notice, and what looked like an arbitrary round of confiscations as the easy solution to the technical problem that prevented the automated transfer of comps and balances to the NuWorks skin.

Despite their best efforts however, Buzzluck beat them to it, but probably now wish they hadn't, since the most damaging "bugs" afflicted Buzzluck, and were corrected by the time Lucky Club was launched.

Club World always had the advantage since they were breathing new life into a long dead but well respected brand, thus were not affected by issues surrounding the transfer of players' balances and comps.

We now have two operators "beta testing" NuWorks, along with those players that have decided to give it a go. Eventually, many of the bugs will be fixed, and the game offerings expanded. Only then can this new software be properly assessed. At present, we seem to be assessing how each of these operators handles the bugs, and the players who experience them.

JC have always said that LC has been sold to new owners, the confusion and accusations seem to have stemmed from their fast track addition to baptism by fire on the grounds that JC group had NOT actually sold LC, but had simply changed the software.

JC have probably not been as "deceitful" as it looks. They could have been more OPEN though, as the initial "cloak and dagger" movements have made it look like they have other things to hide that have yet to be revealed, and it is possible that there is actually nothing left that has yet to see the light of day now that we have found out the software is simply a reskinned RTG, and that the new owners have subcontracted day to day operation to JC, which is what makes it appear to be a lie about the sale to new owners.

I think you do have some excellent points, but it is so hard for me to believe any of these when their have been such bizzarre behaviors. Why not come right out and say, NEW OWNER SAME SUPPORT? Wouldnt that make it easier? Instead of making their players feel like it was some sort of deliberate plan to defraud them. Witht the way the online gambling market has been operating, and how Americans are on thin ice, period, it would make sense that someone with such a solid reputation would be a bit more strategic in CLEARLY informing their players.

 

[Affiliate Capital]

Why not come right out and say, NEW OWNER SAME SUPPORT? Wouldnt that make it easier?

Hi DowneyDjDude,

Thanks for your post.

This, in fact, was in my earlier response.

https://www.casinomeister.com/forums/threads/lucky-club-baptism-by-fire.46859/

"..Lucky Club and Jackpot Capital still share marketing and customer support resources..."

Kind regards,

Yasmeen
Casino Manager

 

[Diane]

Hi DowneyDjDude,

Thanks for your post.

This, in fact, was in my earlier response.

https://www.casinomeister.com/forums/threads/lucky-club-baptism-by-fire.46859/

"..Lucky Club and Jackpot Capital still share marketing and customer support resources..."

Kind regards,

Yasmeen
Casino Manager

Yasmeen -

Are cashier and finance services shared also? I ask because I am seeing two totally different results.

(ty btw for my earlier PM response)

I requested a cashout by check 10/25 from Luck Club, that was approved 11/1 and the check arrived today 11/3. That is awesome! I loved the 48 hours from approval to arrival.

But I have pending w/d from JPC via wire that was approved 10/25 that hasn't arrived yet. Yes, I am still within the 10 business days timeframe that was quoted.

But given a shared services relationship stated between Lucky Club and JPC -- it naturally leads me to ask if w/d are processed by same provider as well??

Thanks,
Diane

 

[Affiliate Capital]

Shared resources

Yasmeen -

Are cashier and finance services shared also? I ask because I am seeing two totally different results.

(ty btw for my earlier PM response)

I requested a cashout by check 10/25 from Luck Club, that was approved 11/1 and the check arrived today 11/3. That is awesome! I loved the 48 hours from approval to arrival.

But I have pending w/d from JPC via wire that was approved 10/25 that hasn't arrived yet. Yes, I am still within the 10 business days timeframe that was quoted.

But given a shared services relationship stated between Lucky Club and JPC -- it naturally leads me to ask if w/d are processed by same provider as well??

Thanks,
Diane

Hi Diane,

Our resources (i.e. support (including cashier) and marketing) are shared, hence the reason I am still here to assist you.

A payout via wire is different to one sent via check. Remember the wire is sent directly to your bank account as opposed to a check which is printed and sent via courier.

Although you get the check earlier, it still needs to be deposited and may incur a clearing period.

Hope to have helped you.

Please update me on your outstanding wire and if you have any further questions.

Cheers,
Yasmeen

 

[slotheadlizard]

Cashier

Hello Yasmeen, I really like the new games!
I won 125 on the 25.00 chip and the max cashout is 125. I contacted support & was told that I would not have to add more to cashout. I was then sent an email telling me my only option was to play up to 180 or add more funds to have sent by check (I did this though didn't want to, since it was the opposite of what I had been previously told). Luckily I did get it up to 180. My question is, since you share cashier etc why was it not an option to have the 125 paid out to a method I requested that I had used with JC before?
Thank You

 

[Diane]

Hi Diane,

Our resources (i.e. support (including cashier) and marketing) are shared, hence the reason I am still here to assist you.

A payout via wire is different to one sent via check. Remember the wire is sent directly to your bank account as opposed to a check which is printed and sent via courier.

Although you get the check earlier, it still needs to be deposited and may incur a clearing period.

Hope to have helped you.

Please update me on your outstanding wire and if you have any further questions.

Cheers,
Yasmeen

Yasmeen,
Still no wire, but I am still <sigh> within the 10 business day payout timeframe until Tuesday 11/8.

In the future it appears the better solution may be to do a check? That was only 2 days from approval to receipt. My financial institution doesn't place a hold on checks due to my banking relationship with them, so I do not have a "clearing period".

Thanks,
Diane

 

[bsilva028]

new lucky club

i received this email today (15-11 at 10 minutes ago) from the "new lucky club"

Hi Bruno,
(your username is: bsilva028)

You have been chosen to test-drive our new casino. This means you can try your luck using brand-new casino software with brand-new games completely for free. Use your $25 free money to have a look around and maybe win big! Try out our completely new games.

$25 No-Deposit Bonus

Bonus: $25 No-Deposit Bonus
Coupon Code: Y8BHAH8E
Validity: only now!

How to get your Bonus:
Download our new, free Lucky Club Casino Software
Use your existing Lucky Club Account Name bsilva028.
Go to the cashier's 'Redeem Coupon' section and enter Y8BHAH8E . The bonus will be automatically credited.
Just play and win!
We would appreciate it if you could let us know how you liked it. Simply drop us a line at support@luckyclub.eu and let us know your thoughts.

We offer all new players a Welcome Bonus with a 100% match on the first deposit you make. Deposit NOW and enjoy this awesome bonus!

100% Deposit Bonus up to $100

Bonus: 100% Deposit Bonus up to $100
Coupon Code: WELCOMEVOUCHER
Validity: One Time Use

i download it try it, when i was trying to redeem the coupon
it says was not possible, i contact live chat and emma says "you are not able to redeem coupons, bye"

this is my experience with the "new" casino
so, for me they are without any changes, i sthill dont recomend no one to play there

 

[chuchu59]

My experience with Lucky Club iro free chips is that they honour each and every one in the email sent which is mostly on Mondays.I thought these email free-chips are personalised so if this were the case they must honour their offer. It seems they have now excluded BSilva from bonuses but that is something for the future. LC sent him/her the code so it must be redeemable in the cashier. Dont like him/her? Exclude him/her from bonuses in the future. Simple as that.

Meanwhile, did I see HAH as part of the code. Is this a joke or what?

 

[bsilva028]

lucky club

they have honor the free chip
the rep. of jackpot capital do it here
and send me a personal message saying that the chip was claimed


if i will be "bonus excluded" from now on?
i dont know, but they dont have the reason to do it
i dont have duplicate accounts, i have already deposited in jackpot capital too
so they dont have reason to exclude from bonus
but if they want to do that they are free to do it.