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Lottoland - Disabling account without reason

Discussion in 'Casino Complaints - Non-Bonus Issues' started by benmooe, Dec 13, 2016.

    Dec 13, 2016
  1. benmooe

    benmooe Experienced Member webby PABnononaccred MM webmeister

    Occupation:
    Social Media Consultant
    Location:
    England.
    I'm having very little luck getting an answer from Lottoland but for some reason they have disabled my account after i played through £140 on their site.

    Are they linked to any other groups or anything? I'm quite concerned what the case would be if i had won something.
     
  2. Dec 13, 2016
  3. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    So a tentative link to BWin, if you think that makes any sense in your case.

    If your purchases and wins if any were small, you may simply have been an unprofitable player. It costs the site to accept your deposit method, and it may even be down to the method you use, as some processors cost more than others. And they must purchase those lottery tickets. So even if you are not in profit, the percentage it costs them for your amount of action might not be worth it to them. Just a possibility, and one casinos (or I assume Lotto sites) like to be upfront with about with players.

    With the SE rules, I can understand your concern however.
     
  4. Dec 13, 2016
  5. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I see a diffent site coming from Canada, but from their terms and conditions:

    You can check who holds the master licence for the UK and what other properties may be included.
     
  6. Dec 13, 2016
  7. benmooe

    benmooe Experienced Member webby PABnononaccred MM webmeister

    Occupation:
    Social Media Consultant
    Location:
    England.
    Thanks @jasminebed

    I managed to speak to a manager on livechat today who said they closed my account due to having multiple accounts with them according to the risk department. However it was my first and only account...

    Bit concerned now. What can i do?
     

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