Hi All,
I've been a legovegas customer for several years and had several withdrawals go through fine.
Suddenly today they've asked for a photo of a card which no-longer exists / has been cancelled last year. The card was verified with leovegas back in november and I haven't used it since december 2021. I can't verify this via photo and they have asked me to get a letter from the bank which I no-longer bank with that's branch is over an hour away.
Is there anything that I can do here / be done seems a crazy request considering they have already verified it.
I've been a legovegas customer for several years and had several withdrawals go through fine.
Suddenly today they've asked for a photo of a card which no-longer exists / has been cancelled last year. The card was verified with leovegas back in november and I haven't used it since december 2021. I can't verify this via photo and they have asked me to get a letter from the bank which I no-longer bank with that's branch is over an hour away.
Is there anything that I can do here / be done seems a crazy request considering they have already verified it.