LeoVegas locked my account with over £2300 in it

[MartiniMan]

Their profit is going to come from the few high rollers they can attract and retain, and the last thing ANY gambler likes is being given hassle of any kind. Piss them off once, and they are gone along with their potential £1000s and £1000s of casino profit over many years!

Ain't that the truth.

@ChopleyIOM no intention to hijack ya thread: not that my account was locked, nor was it at LV.

For the last 1+ week, been thru a similar hoop jumping exp at another accredited casino. Finally got verified, told my $1K withdrawal is on its way, but then it goes missing. 5 days later (late last Friday) email told me they're had an issue with processor, would be reissued Monday. Nope it wasn't. Instead apologetic VIP manager asks me to be patient, but no sign of when payment will be made. Said to VIP manager: You guys accept and are paid deposits within literally seconds. (my case $3.5K in 12 hours) when I win, I expect to paid ASAP. That's only fair, right!

Going on their 5 to 10 working day payment scheduled, I've already wasted waited 6 w/d's, who knows when I'll be paid, sometime in April, maybe May

Yes, I've PM'd the Rep here.

 

[snorky510238]

Ain't that the truth.

@ChopleyIOM no intention to hijack ya thread: not that my account was locked, nor was it at LV.

For the last 1+ week, been thru a similar hoop jumping exp at another accredited casino. Finally got verified, told my $1K withdrawal is on its way, but then it goes missing. 5 days later (late last Friday) email told me they're had an issue with processor, would be reissued Monday. Nope it wasn't. Instead apologetic VIP manager asks me to be patient, but no sign of when payment will be made. Said to VIP manager: You guys accept and are paid deposits within literally seconds. (my case $3.5K in 12 hours) when I win, I expect to paid ASAP. That's only fair, right!

Going on their 5 to 10 working day payment scheduled, I've already wasted waited 6 w/d's, who knows when I'll be paid, sometime in April, maybe May

Yes, I've PM'd the Rep here.

Shocking once you get your money ‘name and shame’. We as players need to start avoiding these places it might just get them to sharpen their act up. I have literally made thousands of deposits and not 1 single time did I have a problem but come to withdraw.

 

[Glassheart]

Have they not sorted this out yet Chopley?

I only played LV about 6 years ago one day made a deposit and didnt get the welcome bonus and support told me UK was excluded from the bonus even though the terms said UK was in the list of elegible countrys. Was like talking to a brick wall so they never got another penny from me.

Hope this gets sorted!

 

[ChopleyIOM]

Have they not sorted this out yet Chopley?

Withdrawal still pending, still reversible, no communication from them whatsoever.

 

[goatwack]

Gotta say at this point this is pretty shocking. But then you did have the cheek to have a 45-minute break (or less) in which you quite clearly weren't in control of your gambling and/or were planning ways in which to launder money!

It's only right

 

[Jono777]

Withdrawal still pending, still reversible, no communication from them whatsoever.

ABSOLUTE PISS POOR BULLSHIT

 

[Jayjay231221]

Wow shocking and these are accredited did look on trust pilot about Leo Vegas score of 1 out of 10 and all very the same thing verification and slow withdrawals locked out of accounts and terrible customer services.

 

[Tirilej]

Their rep was in this morning reading this thread. Since they are not allowed to discuss this in the open or in pm's I guess they feel a bit frustrated too.
You never sent them an email as they asked @ChopleyIOM ?

I could see they are even trying to hide from being seen in the forum, which isn't really possible for a rep, and I don't know if it's allowed either for them even if I understand why.
Is it @Casinomeister ?

 

[The Dude]

Their rep was in this morning reading this thread. Since they are not allowed to discuss this in the open or in pm's I guess they feel a bit frustrated too.
You never sent them an email as they asked @ChopleyIOM ?

I could see they are even trying to hide from being seen in the forum, which isn't really possible for a rep, and I don't know if it's allowed either for them even if I understand why.
Is it @Casinomeister ?

No one is trying to hide. Don't forget, just because someone "sees" a thread, it doesn't mean they have read the entire thing. Plus, the rep has people to answer to and if they need to post, it will probably be reviewed by a number of folks.

 

[Tirilej]

No one is trying to hide. Don't forget, just because someone "sees" a thread, it doesn't mean they have read the entire thing. Plus, the rep has people to answer to and if they need to post, it will probably be reviewed by a number of folks.

Of course they have read the whole thread. They have posted in it earlier and also followed what has been posted.

Sorry for asking about the hiding mode. It's obviously allowed now.

 

[ChopleyIOM]

Their rep was in this morning reading this thread. Since they are not allowed to discuss this in the open or in pm's I guess they feel a bit frustrated too.
You never sent them an email as they asked @ChopleyIOM ?

I haven't bothered emailing them, I want to see this end-to-end as a normal customer would experience them, and TBH nothing they can do at this point will change my decision to never go within a thousand miles of this group again with real funds. (A lot of folks have left comments on my videos echoing that they've had the same sort of experience with LeoVegas, everything is fine right until you actually want to get paid by them......)

Their 72 hours to verify my Paypal docs are up tomorrow morning at about 8am, so this had be better be on the move by then. (And they've already had my driving licence and utility bill for for about 78 hours, no indication from them that they've been verified, but the Paypal document was the one they actually asked for.)

In the meantime, I can log in and see this in my account, some 65 hours since I made the withdrawal.

They really want people to press 'CANCEL WITHDRAWAL', don't they?

 

[Borgie]

No one is trying to hide. Don't forget, just because someone "sees" a thread, it doesn't mean they have read the entire thing. Plus, the rep has people to answer to and if they need to post, it will probably be reviewed by a number of folks.

If a rep "sees" a thread about their casino then surely they would be expected to read the entire thing ? LV do appear to hide I'm afraid. This comes down to what's expected of a rep for an accredited casino . There is some confusion.

 

[nikantw]

.....
They really want people to press 'CANCEL WITHDRAWAL', don't they?

Very true, not just for LV but for every casino that doesn't have a lock or flush option.
I can understand slow and limited payments, slow verification .... but there is no excuse for the "cancel/reverse" button.

 

[Mouche12]

So, it will probably take 72+ hours before they start processing Chopley's withdrawal. Perhaps casino reviews should include links to certain forum threads, so potential players can make a well-balanced decision before opening an account at an accredited casino.

 

[nikantw]

So, it will probably take 72+ hours before they start processing Chopley's withdrawal. Perhaps casino reviews should include links to certain forum threads, so potential players can make a well-balanced decision before opening an account at an accredited casino.

It already does

 

[Siohmy]

I think it is absolutely disgusting that casino’s are only too willing and happy to deposit on what they clearly view as “could be anybodies card” and only go into documents when you are trying to withdraw.

As annoying as it is, surely casinos should insist on this prior to you making your first deposit. I wonder why they don’t (obvious rhetorical question in case you didn’t guess!).

 

[goatwack]

I think the important thing to remember here is that there's 29p left at his disposal. He goes on a BoD rampage, gets lucky and boom there's another withdrawal!

Of course then he'd have to reverse the original withdrawal to process the new one on top. Oh the irony

 

[LeoVegas Rep]

So I was playing at LeoVegas last night, and went downstairs to get a beer and have a wee.

When I got back upstairs I found myself looking at a screen saying that my account had been locked out for 'security reasons'.

I then had to open a live chat window and wait in a queue to find out what was going on. When I finally got to chat to a rep I was told that I had been 'logged in for too long' and that I had been kicked out of my account for 45 minutes as a commitment to 'responsible gaming'.

All I could do then is wait until I was able to log in again, at which point I withdrew my entire balance because the session had ceased to be enjoyable at that point.

LeoVegas have now asked for my docs overnight, despite the fact that I submitted them yesterday morning because I just knew some horseshit like this was going to happen when I came to make a withdrawal. (They've now had my docs for over 24 hours, but they have not been verified yet. They also asked for a screenshot of my Paypal account which I didn't submit yesterday, so I've now sent them that as well.)

As it stands my withdrawal of £2339 is showing as pending and reversible.

The email from them also contains the following magnificently friendly line:

Please note that your pending withdrawal will be cancelled and the funds returned to your LeoVegas account if we have not received the requested documents within 7 days.

Video coming shortly. I think it's safe to say that me and LeoVegas will be parting company once I get my money.

View attachment 106530

Hi ChopleyIOM,

Firstly I would like to apologise that you have yet to receive a response to your satisfaction.

I can totally understand your frustration with being signed out, however, this was put into place to ensure that our players are gambling responsibly.

I would like to take the time to explain this function to you. Whenever a player is logged on to their LeoVegas account for a long period of time, they will automatically be signed out and will not be able to log in for 45 minutes. The reason we put this in place is to encourage customers to take frequent breaks. LeoVegas take responsible gaming very seriously and are continuously working on putting new processes into place to ensure a safe and secure environment for all our players. With regards to the message that appears stating your account is locked for security reasons, I agree this could definitely be clearer and I will ensure to pass the feedback to the relevant department to see if this can be implemented asap!

I hope that provides you with a little more clarity on the lock. Regarding your withdrawal and documents, this is something that I would need to review your account for, as previously advised by my colleague due to this being a public forum I don't have specific account information, however, if you do send an email to [email protected] with the subject FAO Nicola/Sabina I will personally review the information for you there.

Also, I would just like to add that your withdrawal and documents are not related to your account being signed out in anyway. It was just an unfortunate conicidence in this case!

In the meantime thanks for your patience!!

 

[The Dude]

If a rep "sees" a thread about their casino then surely they would be expected to read the entire thing ? LV do appear to hide I'm afraid. This comes down to what's expected of a rep for an accredited casino . There is some confusion.

Yeah, but if it's not so simple if you are heading out the door for a meeting or perhaps you have deadlines that are taking precedence - there could be a load of things on one's plate. That's why I always stress for people to have a bit of patience and give the reps a break. This thread appeared on a Sunday - not many people are working then, and escalated on Monday - yesterday. This thread is 6 pages long already - that can be a time suck.

 

[goatwack]

I can understand breaks after many, many hours. I thought this account was locked for inactivity for a few minutes

Kind of completely different

 

[LeoVegas Rep]

I can understand breaks after many, many hours. I thought this account was locked for inactivity for a few minutes

Kind of completely different

Hey Goatwack,

This function is triggered when a player has been logged in for a significant period of time and is not related to whether the player has been inactive or not.

Hope that helps!

 

[ChopleyIOM]

Hi all,

Just to update, as of 1:30pm this afternoon, my account has been verified and I have been paid in full.

Thanks to all CM members for their supportive messages in this thread!

 

[LeoVegas Rep]

Hi all,

Just to update, as of 1:30pm this afternoon, my account has been verified and I have been paid in full.

Thanks to all CM members for their supportive messages in this thread!

Hey ChopleyIOM,

I am very glad to hear you got this sorted!!

Congrats on your win and enjoy your funds.

 

[Sasukdcf]

love the video!

what programme do you use to record your sessions ?

 

[JGslots]

love the video!

what programme do you use to record your sessions ?

I think choppers is still on Bandicam version for windows 3.1

 

[Slottery]

Hey Goatwack,

This function is triggered when a player has been logged in for a significant period of time and is not related to whether the player has been inactive or not.

Hope that helps!

Hi

From UX point of view this is with all respect quite horrible solution. If you want to players have these breaks (dunno how much 45mins helps....), would be really polite to advise about it like 5 minutes before that account will be blocked for that time (or if logging out and in will start time again not really help to block account). Not sure if this really helps problem gamblers....... If somebody wants to play with you and logging out and in helps, after it happened once it's really easy to avoid, like if OP would ever come back to you, he/she can easily see from his history how long he/she was logged in before kicked out.

Would be more worried if somebody keeps doing it constantly, i would guess that many of us have had at least one extended session when you just happen to be lucky and wager your one deposit long time, you are home on Saturday with no work, raining outside, your possible family/partner are away and you home alone. Wouldn't see single long session to be really big problem.

 

[brianmon]

So, if you've made a modest deposit and got lucky, giving you a lot of play time. You could get locked out of your account for 45 minutes?
How is this responsible, when all you stand to lose is your modest deposit?
Seems more like LV are trying to 'appear' responsible, rather than actually being responsible.

If they wanted to be really responsible. Why not put a 45 minute block on deposits, if more than 2 or 3 are made within a certain time period.

It's more responsible to block someone making multiple deposits, chasing losses. Than someone who has been lucky enough to get more than average play time.


Not that it affects me personally, since my account is 'locked for security reasons' because of too many attempted logins.

I've tried to sort it out with CS via both chat and email.
I set a new password
They unlock the account.
I attempt to log in, and get an error.
I set another new password
I attempt to log in, and get an error. and a message to say my account is 'locked for security reasons'

It just goes round and round....
Until I give up and deposit elsewhere

 

[Jono777]

Hi all,

Just to update, as of 1:30pm this afternoon, my account has been verified and I have been paid in full.

Thanks to all CM members for their supportive messages in this thread!

...and a Merry Christmas to you and your family also

 

[Slottery]

So, if you've made a modest deposit and got lucky, giving you a lot of play time. You could get locked out of your account for 45 minutes?
How is this responsible, when all you stand to lose is your modest deposit?
Seems more like LV are trying to 'appear' responsible, rather than actually being responsible.

If they wanted to be really responsible. Why not put a 45 minute block on deposits, if more than 2 or 3 are made within a certain time period.

It's more responsible to block someone making multiple deposits, chasing losses. Than someone who has been lucky enough to get more than average play time.

Sure if you keep having multiple 12h sessions weekly, something should be done, checking that you are ok and is your "real life" really in balance with this extreme time spent. Would guess that some streamers or maybe unemployed players (who dont have much more to do than play as just hanging in internet) would get annoyed about this and if they start again after 45 minutes, it really still have negative effect to you if does at all.

If you think that somebody have issues with time spent in playing in your site, why not to force limit to player in question based on your judgement but not tease whole player base if somebody have single long session?

 

[colinsunderland]

I would like to take the time to explain this function to you. Whenever a player is logged on to their LeoVegas account for a long period of time, they will automatically be signed out and will not be able to log in for 45 minutes. The reason we put this in place is to encourage customers to take frequent breaks. LeoVegas take responsible gaming very seriously and are continuously working on putting new processes into place to ensure a safe and secure environment for all our players. With regards to the message that appears stating your account is locked for security reasons, I agree this could definitely be clearer and I will ensure to pass the feedback to the relevant department to see if this can be implemented asap!

Why did live chat tell him it's a new legal requirement?
I personally hate it when I'm lied to by customer support and REALLY puts me off playing there again, I usually close my account when that happens.

 

[ChopleyIOM]

love the video!

what programme do you use to record your sessions ?

I use the latest version of Bandicam to do the recording (the fully licensed paid-for version).

For editing the videos together I use Vegas Movie Studio 15. (Which I like but it has been getting a bit crashy sometimes in its newer versions, TBH I don't think it's as stable as when it was a Sony product. That said, I've tried a couple of other editing packages (at quite substantial cost!) and just didn't get on with the interfaces as I've been using Vegas for years and years and am really comfortable with it, but I may eventually jump ship to something else.)

 

[dunover]

Hi all,

Just to update, as of 1:30pm this afternoon, my account has been verified and I have been paid in full.

Thanks to all CM members for their supportive messages in this thread!

Did you get interest paid too?

P.S. I was just about to open a book up to see if this would happen before Brexit...

 

[goatwack]

I don't know what a Brexit is, but I do know that Parliament is screwed, there'll be another General Election soon, followed by riots in t'streets of London

Happy Easter everyone!

 

[News Hound]

I think it is absolutely disgusting that casino’s are only too willing and happy to deposit on what they clearly view as “could be anybodies card” and only go into documents when you are trying to withdraw.

As annoying as it is, surely casinos should insist on this prior to you making your first deposit. I wonder why they don’t (obvious rhetorical question in case you didn’t guess!).

This is something the UKGC is in the process of addressing.

However, the new rules which come into force on 7th May this year, will mean that operators will have to ensure identity and age verification procedures are performed before a customer can either deposit at an operation or accept a bonus or free bet.

Full details: UKGC to Strengthen Identity Checks and Police Free Play Games

 

[dunover]

This is something the UKGC is in the process of addressing.



Full details: UKGC to Strengthen Identity Checks and Police Free Play Games

And that is seriously going to put new players at casinos off...a double-edged sword.

 

[ChopleyIOM]

Should be the final update on this one, also includes commentary on a couple of points, including dunover's just above

 

[Playford7]

So, if you've made a modest deposit and got lucky, giving you a lot of play time. You could get locked out of your account for 45 minutes?
How is this responsible, when all you stand to lose is your modest deposit?
Seems more like LV are trying to 'appear' responsible, rather than actually being responsible.

If they wanted to be really responsible. Why not put a 45 minute block on deposits, if more than 2 or 3 are made within a certain time period.

It's more responsible to block someone making multiple deposits, chasing losses. Than someone who has been lucky enough to get more than average play time.


Not that it affects me personally, since my account is 'locked for security reasons' because of too many attempted logins.

I've tried to sort it out with CS via both chat and email.
I set a new password
They unlock the account.
I attempt to log in, and get an error.
I set another new password
I attempt to log in, and get an error. and a message to say my account is 'locked for security reasons'

It just goes round and round....
Until I give up and deposit elsewhere

Regarding RG issues.
Why not ban affilate streamers with insane stakes, swapping between whom plays on who’s account, drinking whilst gambling...
Why not have a lock withdrawal feature?..
why remove auto play?..
I could go on but we all know the reasons why certain things that would be helpful if removed or implented never will be. (No offence to any decent streamers, interlog in particular mate

 

[Sonict]

@ChopleyIOM What a crappy experience you had to go through. I totally agree about the 48 hour pending periods and casino not processing cashouts on weekends as those do have a part on what casino I would want to play at. The documents team should be working during the weekends even if they only want to do cashouts during the week so people can get verified and ready to get a cashout started on Monday.

I always wanted to try out Leovegas for a while, but they never got the payment method that I use to get funds in and out of casinos which is Ecopayz. Now with this situation that you had, I certainly wouldn't want to play here. It is a similar thing with Gutz Casino. The amount of talk about them and the issues that they had made me decide to not bother signing up there either to play on the slots.

While I don't like the 48 hour pending period crap and no cashouts on weekends, there are no MG only casinos and very few RTG casinos that pay out fast which sucks! :/

 

[dunover]

Should be the final update on this one, also includes commentary on a couple of points, including dunover's just above

Sadly regarding the docs pre-verification your idealism is outweighed by the practical realities of casino operations.

Numerous casinos have shut to UK players mainly down to the costs, which have been significantly raised by bonus regs, lack of tax deductibility for bonus offers, increased gaming taxes and simply the threat of huge fines for failing to meet increasingly complex rules. More, many more, will follow in the coming year.

That's great if you want (as I firmly suspect the UKGC does) just a few easily manageable big to giant operations to administer, i.e. bookies and big sites like Casumo and VS who have the financial means to provide for the UK market and maybe even cross-subsidize the huge costs from profits elsewhere and even better can afford the arbitrary multi-million pound fines for every transgression.

Great for the UKGC, terrible for competition and player choice. It's almost like applying supermarket regulations to your corner shop, impossible for them to meet so they are wiped out.

Now I'm not sure if you understand the sheer impossibility of a small or newcomer casino to meet these rules and therefore recruit enough players to actually operate. Imagine at peak times, mainly the weekends when an advert or affiliates have sent along tens of new players, all wanting to play. The casino MUST have these and now there's a queue of people needing manual KYC checks. To be done properly this is going to take many minutes and if you're aren't very near the front of the queue, this will inevitably mean you don't verify and leave or play elsewhere. Unless you have 10 KYC staff at once. You'd need a minimum of 2 people on duty 24/7 which means at least 3 or 4 FT employees doing the same job over the year. That would be a wage bill of say 100k with costs, just to ensure any new players can actually get to play in the first place. That cost would be simply too much for a new casino to bear, many only operate on a small 6-figure profit a year believe it or not.

I think people seriously overestimate the profits and margins casinos operate under and underestimate the costs equally.

This will turn out to be anti-competitive and seriously reduce player choice - you may find it will even force some surprising 'bigger casinos' from our market.

Think Saturday night, you really want a beer and the bar is chocka - how long would you be prepared to wait, no matter how 'in' the bar is, before you said "Ah, fuck-it, I'll go somewhere else, they haven't got enough bar staff on duty"

This will be a disaster unless there is some leeway, i.e. a 24-hour period where the new player can play during which time they and the casino must complete the process.

 

[Playford7]

Sadly regarding the docs pre-verification your idealism is outweighed by the practical realities of casino operations.

Numerous casinos have shut to UK players mainly down to the costs, which have been significantly raised by bonus regs, lack of tax deductibility for bonus offers, increased gaming taxes and simply the threat of huge fines for failing to meet increasingly complex rules. More, many more, will follow in the coming year.

That's great if you want (as I firmly suspect the UKGC does) just a few easily manageable big to giant operations to administer, i.e. bookies and big sites like Casumo and VS who have the financial means to provide for the UK market and maybe even cross-subsidize the huge costs from profits elsewhere and even better can afford the arbitrary multi-million pound fines for every transgression.

Great for the UKGC, terrible for competition and player choice. It's almost like applying supermarket regulations to your corner shop, impossible for them to meet so they are wiped out.

Now I'm not sure if you understand the sheer impossibility of a small or newcomer casino to meet these rules and therefore recruit enough players to actually operate. Imagine at peak times, mainly the weekends when an advert or affiliates have sent along tens of new players, all wanting to play. The casino MUST have these and now there's a queue of people needing manual KYC checks. To be done properly this is going to take many minutes and if you're aren't very near the front of the queue, this will inevitably mean you don't verify and leave or play elsewhere. Unless you have 10 KYC staff at once. You'd need a minimum of 2 people on duty 24/7 which means at least 3 or 4 FT employees doing the same job over the year. That would be a wage bill of say 100k with costs, just to ensure any new players can actually get to play in the first place. That cost would be simply too much for a new casino to bear, many only operate on a small 6-figure profit a year believe it or not.

I think people seriously overestimate the profits and margins casinos operate under and underestimate the costs equally.

This will turn out to be anti-competitive and seriously reduce player choice - you may find it will even force some surprising 'bigger casinos' from our market.

Think Saturday night, you really want a beer and the bar is chocka - how long would you be prepared to wait, no matter how 'in' the bar is, before you said "Ah, fuck-it, I'll go somewhere else, they haven't got enough bar staff on duty"

This will be a disaster unless there is some leeway, i.e. a 24-hour period where the new player can play during which time they and the casino must complete the process.

TBH with all the bullshit the Maltese lot pull (barring literally a few) the big uk bookies for players is the best way to go.
I’ve been a member of sky, WH, coral and Ladbrokes for about ten years.
I’ve had many 4 figure cashouts with them all without a single bit of hassle at all.
If they had bigger games catalogues can’t see why they couldn’t simply crush the competition in the uk.
I’ll probaly never join a MGA site again, to many headaches.
I know it’s not great if you have interest in MGA casino ventures mate, but as a player I want to play hassle free and get paid hassle free.
Sadly the way it’s going with foreign based they are beginning to be pointless.

 

[dealer wins]

Hi ChopleyIOM,

Firstly I would like to apologise that you have yet to receive a response to your satisfaction.

I can totally understand your frustration with being signed out, however, this was put into place to ensure that our players are gambling responsibly.

I would like to take the time to explain this function to you. Whenever a player is logged on to their LeoVegas account for a long period of time, they will automatically be signed out and will not be able to log in for 45 minutes. The reason we put this in place is to encourage customers to take frequent breaks. LeoVegas take responsible gaming very seriously and are continuously working on putting new processes into place to ensure a safe and secure environment for all our players. With regards to the message that appears stating your account is locked for security reasons, I agree this could definitely be clearer and I will ensure to pass the feedback to the relevant department to see if this can be implemented asap!

I hope that provides you with a little more clarity on the lock. Regarding your withdrawal and documents, this is something that I would need to review your account for, as previously advised by my colleague due to this being a public forum I don't have specific account information, however, if you do send an email to [email protected] with the subject FAO Nicola/Sabina I will personally review the information for you there.

Also, I would just like to add that your withdrawal and documents are not related to your account being signed out in anyway. It was just an unfortunate conicidence in this case!

In the meantime thanks for your patience!!

Ive read a lot of BS in my time, but that beats it all!!!!

 

[colinsunderland]

Now I'm not sure if you understand the sheer impossibility of a small or newcomer casino to meet these rules and therefore recruit enough players to actually operate. Imagine at peak times, mainly the weekends when an advert or affiliates have sent along tens of new players, all wanting to play. The casino MUST have these and now there's a queue of people needing manual KYC checks. To be done properly this is going to take many minutes and if you're aren't very near the front of the queue, this will inevitably mean you don't verify and leave or play elsewhere. Unless you have 10 KYC staff at once. You'd need a minimum of 2 people on duty 24/7 which means at least 3 or 4 FT employees doing the same job over the year. That would be a wage bill of say 100k with costs, just to ensure any new players can actually get to play in the first place. That cost would be simply too much for a new casino to bear, many only operate on a small 6-figure profit a year believe it or not.

Most casinos have live chat 24/7, or as a minimum say 8am-midnight. Theres no reason those staff can't do KYC, and lets be honest, the majority of people probably don't sign up outside those hours. Plus, where else are you going to play if every other site has to do the same? I get replies to emails much quicker from the smaller casinos than I do from any massive bookmaker site, so why would they do KYC any quicker than a smaller casino?

Yes of course it would affect sign ups and instant play, but if every site has the same waiting period then no one casino will be better off than another. Look at how long LV took to do the verification in this case, they are massive, have plenty of staff, yet I got verified much quicker than that at all the WHG sites I'm a member of, all the L&L sites, Videoslots etc, all of whom are much smaller than LV. My experience is, the larger the casino, the longer you wait for anything. If anything the smaller casinos might benefit from this.

The better solution though would be, as you say, verification to be completed within 24/48 hours then play blocked. That would, if nothing else, make casinos do things a little quicker.

 

[Playford7]

Most casinos have live chat 24/7, or as a minimum say 8am-midnight. Theres no reason those staff can't do KYC, and lets be honest, the majority of people probably don't sign up outside those hours. Plus, where else are you going to play if every other site has to do the same? I get replies to emails much quicker from the smaller casinos than I do from any massive bookmaker site, so why would they do KYC any quicker than a smaller casino?

Yes of course it would affect sign ups and instant play, but if every site has the same waiting period then no one casino will be better off than another. Look at how long LV took to do the verification in this case, they are massive, have plenty of staff, yet I got verified much quicker than that at all the WHG sites I'm a member of, all the L&L sites, Videoslots etc, all of whom are much smaller than LV. My experience is, the larger the casino, the longer you wait for anything. If anything the smaller casinos might benefit from this.

The better solution though would be, as you say, verification to be completed within 24/48 hours then play blocked. That would, if nothing else, make casinos do things a little quicker.

We don’t have that issue playing the large uk casinos however col.

 

[colinsunderland]

We don’t have that issue playing the large uk casinos however col.

No, and I was going to mention that but decided it was a sort of different issue, but thats another way it could go, electronically verify customers, which would mean they could play instantly.

 

[Scott1baird]

No, and I was going to mention that but decided it was a sort of different issue, but thats another way it could go, electronically verify customers, which would mean they could play instantly.

If electronically you can get verified online in minutes using your passport number, it took my literally ten minutes from uploading that info and getting verified to withdrawal at multilotto.

 

[Harry_BKK]

Most casinos have live chat 24/7, or as a minimum say 8am-midnight. Theres no reason those staff can't do KYC, and lets be honest, the majority of people probably don't sign up outside those hours. Plus, where else are you going to play if every other site has to do the same? I get replies to emails much quicker from the smaller casinos than I do from any massive bookmaker site, so why would they do KYC any quicker than a smaller casino?

Yes of course it would affect sign ups and instant play, but if every site has the same waiting period then no one casino will be better off than another. Look at how long LV took to do the verification in this case, they are massive, have plenty of staff, yet I got verified much quicker than that at all the WHG sites I'm a member of, all the L&L sites, Videoslots etc, all of whom are much smaller than LV. My experience is, the larger the casino, the longer you wait for anything. If anything the smaller casinos might benefit from this.

The better solution though would be, as you say, verification to be completed within 24/48 hours then play blocked. That would, if nothing else, make casinos do things a little quicker.

Just to give you an indication on the size of LeoVegas.

The group had a revenue of 600 Million EUR last year! Revenue!!

EDIT: sorry, slight mistake, it is their planned revenue by the year 2021. Here from the press release:

They just launched GoGo Casino, a Pay&Play casino for Sweden only at the moment. They will extend it to the UK soon. That surely solves any KYC issues for that brand.

EDIT 2: This were their Q3/2018 numbers. OVer 300,000 depositing players!!!

 

[Scott1baird]

Just to give you an indication on the size of LeoVegas.

The group had a revenue of 600 Million EUR last year! Revenue!!

How much of that is from players who couldn't be arsed going through verification and just spent what they had?

 

[Harry_BKK]

How much of that is from players who couldn't be arsed going through verification and just spent what they had?

Patience is the name of the game. Having no patience only plays into the hands of the casino. I applaud Chopley for staying firm.

 

[Jayjay231221]

TBH with all the bullshit the Maltese lot pull (barring literally a few) the big uk bookies for players is the best way to go.
I’ve been a member of sky, WH, coral and Ladbrokes for about ten years.
I’ve had many 4 figure cashouts with them all without a single bit of hassle at all.
If they had bigger games catalogues can’t see why they couldn’t simply crush the competition in the uk.
I’ll probaly never join a MGA site again, to many headaches.
I know it’s not great if you have interest in MGA casino ventures mate, but as a player I want to play hassle free and get paid hassle free.
Sadly the way it’s going with foreign based they are beginning to be pointless.

Yeah this is true same here I play alot on sky Vegas been with them 8 years never had to send docs in due to its automatic when u sign up and my withdrawals are allways in my bank the very next day not once have I encountered any withdrawal problems only thing I don't like really is there loyalty there isn't any

 

[thr0b]

Yeah this is true same here I play alot on sky Vegas been with them 8 years never had to send docs in due to its automatic when u sign up and my withdrawals are allways in my bank the very next day not once have I encountered any withdrawal problems only thing I don't like really is there loyalty there isn't any

You do get Prize Machine every day, to be fair.

And if you go to Sky Bingo, you get Prize Burst over there. Effectively the same thing - prizes with 1x wagering which you can then use on Vegas or Casino.