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I thought GDPR was something that would be for my protection as a customer, but obviously it's only for the companies protection.
Leovegas balance wiped
- Thread starter Biohazard
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I thought GDPR was something that would be for my protection as a customer, but obviously it's only for the companies protection.
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You shouldn't make out Videoslot's policy is law, it isn't. Your interpretation of the law is different to what it actually is.
Feel free to point to the section that backs your policy up though and I will gladly pass it to the thousands of companies who use facebook and twitter (as an example) for customer service reasons.
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It is about Leo Vegas and the OP, the fact they won't speak to him on here.
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If for whatever reason the leo rep can't discuss the matter via a pm, why not use the pm to arrange a telephone call [where proof of identity can be checked through answering your security question, bank card number, date/ amount of last deposit etc..] to discuss the issue rather than referring onto customer services?
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That email which said LV allowed someone to keep the money; that paragraph doesn't scan properly. Is it genuine? Or was it made by someone who had the same issue, but wanted to "save face" by pretending they got to keep their "prize", I wonder.
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I actually thought it was photoshopped when I first saw it, but then couldn't pick up anything wrong for definite so didn't mention it. Having said that I didn't examine it or anything.
That image is legit guys. When I first saw it I thought it was a troll so I opened it in photoshop but the pixels line up pretty nicely. Anyway following that I've seen evidence of the cash being dropped and the withdrawal taking place, plus the source is reputable. Can PM a link to the thread on another forum if needed!
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pm it to me
edit: Just looked at it again btw, it does look fake af, I just skimmed through it the first time. Everything is copy pasted from the mail you received except for the part about not getting the money. Why on earth would they apologize for giving away €1000 for free, it makes absolutely no sense.
edit2: You don't need photoshop to edit text, you can just download a text editor to your browser. That might be why your photoshop didn't pick up on it because I'm willing to bet that mail is fake.
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@xexe - PM'd you. I'd be willing to bet you that the mail is not fake, I've seen at least two cases where the withdrawal has been approved. With that evidence, why would someone go through the trouble of editing that email? Doesn't make any sense.
What is your basis for it being fake? Other than it having a very similar body of text. That is absolutely not a reason - if they let some keep it and some not, why wouldn't they just save time, use the same email and change the only meaningful line? I don't know what it is about casino forums that always seems to bring the skepticism.
What is your basis for it being fake? Other than it having a very similar body of text. That is absolutely not a reason - if they let some keep it and some not, why wouldn't they just save time, use the same email and change the only meaningful line? I don't know what it is about casino forums that always seems to bring the skepticism.
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Mostly based on the fact that they apologize for giving people £1000, it makes absolutely no sense to me. But if it's legit then I'm sorry.
No that's fair enough, I agree it reads stupid, but if they are short staffed and being a bit lazy I can see how it could happen I guess! I just don't see a reason why someone would go through the trouble when there is already proof of withdrawal of said cash drop(s) that's all.
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- Jul 25, 2007
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- Amsterdam
That's what LV is rooting for - - disagreement among players. They are not at fault here, the players are!
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- Dec 13, 2014
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- Glasgow and Home - N Ireland
I’m sure the rep can chime in and clear it up 
Meoooooowww <3
I’m sure the rep can chime in and clear it up
I m sure wrong thread for you
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NeverLucky
Senior Member
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Exactly, and I do understand that. The thing is that if they are dealing with people here we already have all information that is written and have no reason to ask for it again. Just the same as for emails.
Emails are not more secure. It's just that they can save that information. Other casinos make notes on our accounts instead but they also still have the information in here, just like I do.
Sorry, I better not write more since this is derailing the LV issue
- Joined
- May 13, 2014
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- Wolverhampton
Hi Guys Its ABC the rep for Leo Vegas here 
Firstly apologies for our absence here on the forum, we will be doing our very best to improve this in the future and now have 3 dedicated staff members who have taken on additional duties to ensure, moving forward a healthy and active presence here at Casinomeister.
Moving onto the matter in hand and this unfortunate situation. We have now sent a much more personalised e-mail to the member in question, together with a good will offering of £100 and 100 wager free spin on Play N Go's latest game 'Raging Rex'
Again, our sincere apologies in this matter and wishing all members and OP the best of luck in the future
Firstly apologies for our absence here on the forum, we will be doing our very best to improve this in the future and now have 3 dedicated staff members who have taken on additional duties to ensure, moving forward a healthy and active presence here at Casinomeister.
Moving onto the matter in hand and this unfortunate situation. We have now sent a much more personalised e-mail to the member in question, together with a good will offering of £100 and 100 wager free spin on Play N Go's latest game 'Raging Rex'
Again, our sincere apologies in this matter and wishing all members and OP the best of luck in the future
- Joined
- Jun 6, 2013
- Location
- RJVille UK
Hi Guys Its ABC the rep for Leo Vegas here
Firstly apologies for our absence here on the forum, we will be doing our very best to improve this in the future and now have 3 dedicated staff members who have taken on additional duties to ensure, moving forward a healthy and active presence here at Casinomeister.
Moving onto the matter in hand and this unfortunate situation. We have now sent a much more personalised e-mail to the member in question, together with a good will offering of £100 and 100 wager free spin on Play N Go's latest game 'Raging Rex'
Again, our sincere apologies in this matter and wishing all members and OP the best of luck in the future
View attachment 104692
Now that was a great one
Very well done If only Carlsberg owned LV.....................
On a more serious note. Maybe I should have linked this thread and other LV threads that never had replies in from LV reps to Bryan in the PM I sent him. But I thought that maybe I didn't need to do that. As he can and probably can see it himself that when he checks on the profile of the rep that they never post in threads lol.
- Joined
- Jun 27, 2018
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- canada
"2.4.2 If LeoVegas by mistake credits Your Member Account with winnings that do not belong to You, whether due to a technical or human error or otherwise, the amount will remain the property of LeoVegas and the amount will be transferred from Your Member Account. If prior to LeoVegas becoming aware of the mistake You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available by law or otherwise, the amount paid by mistake will constitute a debt owed by You to LeoVegas. In the event of an incorrect crediting, You are obliged to notify LeoVegas immediately by email."
The problem here as I see it is that the "law of the land" wasn't applied equally among all involved. The clause quoted doesn't leave room for gifting or removing the funds allocated in error "at our discretion" it is very clear, Funds will be removed and if unable to be recovered are a debt that will be recovered by any means available. Failing to apply the clause as written in each case equitably is at the very least a violation of the inherent trust depositors are asked to place in a casino's 'obligation' to operate in an honest, open and fair manner in all of their business dealings, including (especially?) when exercising their self-granted option to execute "god clauses" in the terms and service that essentially grant them the right to void all pays and plays and/or nullify all other listed terms and conditions simply "because we say so"
I've yet to meet a set of terms and conditions that don't essentially strip the depositor of any input, opinion or options in the event of a perceived breech of the terms "at the casino's discretion" so the fair and equitable application of said terms is really the only true measure of separation between safe and rogue sites.
imho of course...
lucky for LV that they included a "god clause" that covers exactly this type of situation in a nice cozy blanket.. "
The problem here as I see it is that the "law of the land" wasn't applied equally among all involved. The clause quoted doesn't leave room for gifting or removing the funds allocated in error "at our discretion" it is very clear, Funds will be removed and if unable to be recovered are a debt that will be recovered by any means available. Failing to apply the clause as written in each case equitably is at the very least a violation of the inherent trust depositors are asked to place in a casino's 'obligation' to operate in an honest, open and fair manner in all of their business dealings, including (especially?) when exercising their self-granted option to execute "god clauses" in the terms and service that essentially grant them the right to void all pays and plays and/or nullify all other listed terms and conditions simply "because we say so"
I've yet to meet a set of terms and conditions that don't essentially strip the depositor of any input, opinion or options in the event of a perceived breech of the terms "at the casino's discretion" so the fair and equitable application of said terms is really the only true measure of separation between safe and rogue sites.
imho of course...
lucky for LV that they included a "god clause" that covers exactly this type of situation in a nice cozy blanket.. "
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- Jun 13, 2015
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- Universe
Hi Guys Its ABC the rep for Leo Vegas here
Firstly apologies for our absence here on the forum, we will be doing our very best to improve this in the future and now have 3 dedicated staff members who have taken on additional duties to ensure, moving forward a healthy and active presence here at Casinomeister.
Moving onto the matter in hand and this unfortunate situation. We have now sent a much more personalised e-mail to the member in question, together with a good will offering of £100 and 100 wager free spin on Play N Go's latest game 'Raging Rex'
Again, our sincere apologies in this matter and wishing all members and OP the best of luck in the future
View attachment 104692
You would make an excellent rep, I vote for you
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But that can be the same for pretty much all websites not just online casinos. When I managed and own and ran websites in the past. I too had "God Clauses" Where I could change the rules and terms at anytime I chose fit to do so. I think pretty much all websites do have a "God Clause". The fact online casinos involve a lot of money. God Clauses are always seen in such a bad way especially when they are used a lot by some casinos to hide behind and change their terms when ever they run into issues. IE when customers take legal action and the customer wins and they then change the rules after that to further strengthen themselves so that those customers can no longer take legal action again for the same reason. It is then a question of casinos just using what ever means they can to stop more legal challenges further down the line.
All they are doing is tarnishing themselves for doing so.
In the case of Leovegas though I can say that they are out of their depths in terms of caring and dealing with these continuous mistakes regarding this cash drop promotion and these mistakes kept happening. Yet they chose to ignore the term you stated and let some still keep the money and others not so. Boggles the mind completely.
On another note: Those emails that get sent out. Are written by different Support Agents. The way Leovegas works is they have different departments. And I suspect the department that handled this cashdrop promotion was probably the Promotions or Loyalty Department. I am not sure if they are 2 separate or both combined. But They do not email customers directly, They have internal systems where they send the relevant info to the support agents via ticket systems and the support agents on shifts just sort through the open tickets one at a time. And which ever agent handled that ticket sends out the email to the customer.
So what I am saying is. That emails being sent out. Might on the face of it look pretty identical. But we have only so far seen 2 versions. The one from the OP, and the other he provided that was on another forum. Which in that it said the player can keep it and do with it what they like. So if the 2 departments are combined, then it would appear that it might very well be a case where they let the most valuable customers keep it and they treated them better compared to the players that they deemed to be not as valuable. I would really like to know where I stand considering my deposits and withdraws at Leovegas are tens of thousands. but my withdraws are still above my deposits. So as I said in previous posts. I never get promo emails anymore. I never get any spins, nothing, just nothing. When I ask live chat for a goodwill, they say NO every single time. So it is what it is.
Leovegas are not great in terms with dealing with customers. They do not care about CM members who are posting issues in threads. Yet they seem to think that they should still be allowed to keep being accredited on here for the way they are not active in threads. Yes they login now and again, and they reply to PM's maybe once every few days. But 1 thing for sure is. We all know that Leovegas bought Casino Grounds (Remove this if I was not allowed to say the name of it? Sorry). So I bet they are very active on that forum aren't they? I never used that forum and never will. I never liked letsgiveitaspin anyway. And he owned that website. And he made over a million when Leovegas bought it off him. Yet he also still promotes them and only streams at Leovegas Casino now and also I suspect still gets huge bonuses or is either playing with some type of different account and he never actually deposits his own money anymore? Because he obviously is just a face now of Leovegas. So that is where all their money is going.
Sorry for my rant post. at the end, just wanted to get it off my chest
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+1 for a vote for @Jono777! Being a Wolvo man myself of course...
Sorry for the lack of input from myself over the weekend but I've had no updates! Hopefully the week ahead will be more fruitful.
Obviously I'm a little biased on this (although I always try to remain as impartial as possible), but I have to agree this is hardly good marketing for Leo as a reputable, trustworthy casino. As stated, they can have said 'God clauses' as a contingency, but it only throws harm and doubt for the customer, particularly when it's applied in a discretionary implementation of their own T&Cs (as raised by @TheAverageGuy). Not good.
Sorry for the lack of input from myself over the weekend but I've had no updates! Hopefully the week ahead will be more fruitful.
Obviously I'm a little biased on this (although I always try to remain as impartial as possible), but I have to agree this is hardly good marketing for Leo as a reputable, trustworthy casino. As stated, they can have said 'God clauses' as a contingency, but it only throws harm and doubt for the customer, particularly when it's applied in a discretionary implementation of their own T&Cs (as raised by @TheAverageGuy). Not good.
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- Jul 19, 2011
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- United Kingdom
I’m sure the rep can chime in and clear it up
Did the rep ever comment does anybody know ?
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- Dec 13, 2014
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- Glasgow and Home - N Ireland
Something about being unable to discuss here due to GDPR i believe....so told the OP to go through CS i think?
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- United Kingdom
Helpful chappie obviously loves joining in threads ...not lol
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- Dec 13, 2014
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- Glasgow and Home - N Ireland
- Joined
- May 13, 2014
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- Wolverhampton
I hope reps don't hide behind this GDPR and start using it as an excuse.
GDPR covers the sharing or public posting of sensitive information. It does not cover becoming an inactive rep, not posting whatsoever, including discreet but informative posts (yes this is possible) not shunning away from criteria which is part of being accepted as an accredited casino here at CasinoMeister.
Geez, give some an inch..............
GDPR covers the sharing or public posting of sensitive information. It does not cover becoming an inactive rep, not posting whatsoever, including discreet but informative posts (yes this is possible
) not shunning away from criteria which is part of being accepted as an accredited casino here at CasinoMeister. Geez, give some an inch..............
- Joined
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- Glasgow and Home - N Ireland
I hope reps don't hide behind this GDPR and start using it as an excuse.
GDPR covers the sharing or public posting of sensitive information. It does not cover becoming an inactive rep, not posting whatsoever, including discreet but informative posts (yes this is possible
Geez, give some an inch..............
Think the OP said the rep cited the fact they couldn't discuss personal matters via the forum ; so I'm inferring GDPR related....
Bit odd considering i just had a reply from another casino rep being very helpful and following up on one of my queries
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I was trying to send a smoke signal to help you guys out.
All I can hear are emergency services rushing towards my location now..
All I can hear are emergency services rushing towards my location now..
I sent one of these earlier but I think it's been on the piss
hahahaha lol its drunk
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- Wolverhampton
I've read some surprising posts in my time here, however this is not one of them
Can you please stick to the Netflix Thread mate
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I think that yeah, mistakes can happen, but it is their responsibility to have the respect to contact you and explain how this happened. Because for someone who might not be aware of that particular promotion, all you could see was - oh I have money in my account and then later it's gone. I personally believe there should be some incentive offer for the trouble you went through and the unpleasantness they put you through.
- Joined
- Dec 13, 2014
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- Glasgow and Home - N Ireland
I've read some surprising posts in my time here, however this is not one of them
Maybe the OP's 'level' isn't high enough to warrant a reasonable response time
(i jest, but when i asked them what the levels meant they highlighted 'speedier' customer service as one of the perks....er, thanks for that
)- Joined
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Can you please stick to the Netflix Thread mate
Jono's available for £7.99 a month? What a bargain
Jono's available for £7.99 a month? What a bargain
He is also available for cleaning @Chipkin9 rooms in a sexy dress
- Joined
- May 23, 2013
- Location
- Tyrone, Ireland
He is also available for cleaning @Chipkin9 rooms in a sexy dress
Unfortunately he's been a little bit naughty so I've revoked his privelege to wear that sexy costume; he's now obliged to clean naked, much to my disgust and pleasure.
Only disgusted because he keeps missing spots
you are an affilate for Jono instead of me ???
rude
as for OP - I see this whole thread of a waste of time and resources. plus the title should defo change.
No I am a @goatwack affiliate sorry
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- May 13, 2014
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- Wolverhampton
Sorry all, contracted to Chip for the whole of 2019.
Signed a deal and agreed to a different outfit per month for 12 month's - little did I realise February's was Birthday suit month
Signed a deal and agreed to a different outfit per month for 12 month's - little did I realise February's was Birthday suit month
- Joined
- Aug 28, 2018
- Location
- Helsinki
Sorry all, contracted to Chip for the whole of 2019.
Signed a deal and agreed to a different outfit per month for 12 month's - little did I realise February's was Birthday suit month
I have to hand it to Chipkin. he really has good ideas
