Ladbrokes

[Drakkos30]

I have sent in my information to them on October 9th. I sent in what they requested which was a copy of ID and Utility Bill. After about a week I got a reply saying I needed to also provide a picture of my Credit Card I sued to deposit. I did that as well and waitedf another week. Now I finally got a reply saying.....

****************************************************************************************************

Thank you for your e-mail.

On checking your account we note that you have a bank card active which
was used for depositing funds.

Any withdrawal has to return to the same method used for depositing,
therefore you will not be able to
withdraw back to your Skrill account.

One there is a zero balance in place, the card may be removed and Skrill
activated.

We hope that the above information is of assistance.
Kind regards,

Maryisha
Customer Services
Ladbrokes


***********************************************************************************

I did not use a bank card... and if I read this right they are trying to tell me that I have to go broke to withdrawal? That is ridiculous.
Has anyone had issues with this Casino before? I used them because I saw they were accredited here. I have never had any other issues with any casino showing accredited here in the last year or so. Please can anyone shed some light on this.. or show me their past experiences with this casino if any?

Thanks.

 

[Drakkos30]

For the record I used my mastercard to deposit. I have not seen a microgaming casino that allows you to withdrawal on a mastercard.

 

[Tirilej]

First you say you did deposit with a credit card, and then that you were not

If you made the deposit with a credit card then you must cash out the same way.
If you use skrill the next time to deposit you can use it to withdraw also.

I see you posted about Master Card. I have no clue about that but then you probably need to wire it to your bank.

 

[Seventh777]

Firstly - Unlike any other MGS`s out there both Ladbroke`s and Virgin only have one method of depositing/withdrawing to at any given time, if you did not use your credit card to deposit with, then it must have been the method you had registered, what method was it?.

Ah, just noticed your second reply, if there is no way possible to withdraw to your card then change your method to your ewallet, also, ring Ladbroke`s up, it`s free from the UK, not to sure on Canada though, they will resolve this amicably, no doubting that .

 

[vinylweatherman]

I have sent in my information to them on October 9th. I sent in what they requested which was a copy of ID and Utility Bill. After about a week I got a reply saying I needed to also provide a picture of my Credit Card I sued to deposit. I did that as well and waitedf another week. Now I finally got a reply saying.....

****************************************************************************************************

Thank you for your e-mail.

On checking your account we note that you have a bank card active which
was used for depositing funds.

Any withdrawal has to return to the same method used for depositing,
therefore you will not be able to
withdraw back to your Skrill account.

One there is a zero balance in place, the card may be removed and Skrill
activated.

We hope that the above information is of assistance.
Kind regards,

Maryisha
Customer Services
Ladbrokes


***********************************************************************************

I did not use a bank card... and if I read this right they are trying to tell me that I have to go broke to withdrawal? That is ridiculous.
Has anyone had issues with this Casino before? I used them because I saw they were accredited here. I have never had any other issues with any casino showing accredited here in the last year or so. Please can anyone shed some light on this.. or show me their past experiences with this casino if any?

Thanks.

They will try to send the withdrawal back to the card used to deposit if possible, but if they can't, it will be sent to another method, which will be Skrill. You don't need to go broke, just accept the withdrawal back to the card, and then deactivate the card from your Ladbrokes account. If you then deposit through Skrill, your withdrawals will come back to Skrill. You could always deposit the withdrawal into Skrill once it shows up on your card. When it comes to card deposits, not all casinos will send withdrawals back to the card as their processors can't do it. In such cases, withdrawals can go back to an eWallet even though the deposits came from a card.

Ladbrokes, being a big UK betting company, will have processors able to be more flexible (to suit the casino of course), and can insist on withdrawals going back to the card.

The principle of withdrawals being made back to the method used to deposit is industry wide, it is just that the scope varies between operators. None seem able to send withdrawals back to a Mastercard, and if you used Mastercard to deposit, Ladbrokes will end up paying out via Skrill whatever their CS are telling you now.

 

[Drakkos30]

I just want to withdrawal. I used a credit card to deposit and If i can't withdrawal with skrill. Even though I coudl with any other account I've ever opened. The least they could do is after 2 weeks tell me how I can withdrawal. at all. I have sent about 6 emails so far. and have not gotten a straight answer yet.

 

[Drakkos30]

Oh ok. My next issue though is I cannot even choose a withdrawal method on their banking page. I may have to call them. This is why I even started emailing them to begin with.

 

[vinylweatherman]

I just want to withdrawal. I used a credit card to deposit and If i can't withdrawal with skrill. Even though I coudl with any other account I've ever opened. The least they could do is after 2 weeks tell me how I can withdrawal. at all. I have sent about 6 emails so far. and have not gotten a straight answer yet.

Their front line CS isn't up to much. Just submit the withdrawal and be damned. It is THEIR problem then, and they will be expected to find a means to pay it. You could well end up with a check, but since you have waited 2 weeks already without much progress, another week or two doesn't seem so bad. If you have already registered Skrill, they do at least have this information.


You could also resort to a bit of trickery

Keep or place the money in the casino, and then use Skrill to deposit into the sportsbook. Bet it at least 1x, perhaps on the "games" section. Log off. Log into the casino and move the money out to the sportsbook, log out. Log back in to the sportsbook and submit a withdrawal. The system may think Skrill, not your card, is the default return path for your withdrawal, and pay out that way.

No guarantees, but in the past such trickery has gained benefits that were not intended. It can trick the casino, for example, into awarding a bonus on what it thinks is a fresh deposit from your card or eWallet, as the casino system just sees a "deposit from outside". Ladbrokes later added a term to allow them to not honour bonuses triggered this way.

This same "trick" is what caught Betfair out in the notorious "happy hour fiasco", and they had no term in place to cover it, hence why they ended up in the pit when they tried to argue that all wins were void where the bonus was gained this way.

If it can trick the automated bonus system, it can trick the withdrawal system into seeing Skrill as your deposit method, with the funds coming in from the casino being seen as an internal transfer, rather than a win derived from a card deposit.

 

[Drakkos30]

Thanks for the input Vinyl I may give that one a shot. I am used to getting a withdrawal within 48 hours so I am probably frustrated because I am not used to waiting. Appreciate the input!

 

[09237653]

Ladbrokes definitely cashout to mastercard, ive never had a problem using mine, usually pretty quick too.

 

[maxd]

Just a reminder that Lads has a forum rep, Ladbrokes, to assist with such issues. Contacting the rep is always a smart first step towards getting things ironed out.

If contacting the rep does not settle things then there's always the Pitch-A-Bitch (aka PAB) service available to you. That starts with reading the Pitch-A-Bitch FAQ.

 

[vinylweatherman]

Ladbrokes definitely cashout to mastercard, ive never had a problem using mine, usually pretty quick too.

This would be specific to the UK. Mastercard, unlike VISA, do not have a system that generally allows merchants to pay "winnings" back to a card. At best, a refund of the amount paid is the best that can be done with Mastercard, and only where the transaction is a "purchase". Properly coded gambling transactions are classed as "cash advance".

Since the UK has the Remote gambling provisions in the new Gambling act, there is no legal "grey area", it is specifically legal for banks and card companies to support online gambling transactions, hence there is no problem for Mastercard in the UK allowing refunds back to the cards, even though it goes against their international policy. VISA just don't block them unless it is specifically illegal to support such transactions, such as in the US. This is why casinos in general can find processors able to send withdrawals back to cards.

In some cases, casinos will waive this requirement for long term VIP players, and will allow withdrawals to go to their eWallet even where the deposit comes from a card that they are able to pay back to. Ladbrokes are probably being stricter than others on this requirement.

Nothing Ladbrokes have asked for or insisted on doing can be considered "out of line" in terms of accepted industry practice.

It is possible that an unwillingness to accept the withdrawal back to the card has them worried that a stolen card has been used. This requirement means that if a stolen card has been used, any withdrawal will at least go back to the rightful owner of the card.

It is possible that the rep could arrange for the requirement to be waived provided a good reason is given for not wanting the money back on the card is given, and they can be satisfied that the card belongs to the player. I don't think "can't be arsed to wait 48 hours for it to show on the card" is a good enough reason. Reasons they might accept is where the player no longer has the card, where the money could end up lost in limbo rather than reaching the player.

 

[GOCC]

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Because of restrictions put in place by MasterCard, refunds are only available for UK MasterCard holders. Non-UK MasterCard holders simply need to register bank details to withdraw winnings.