FourTeller
Dormant Account
- Joined
- Mar 7, 2008
- Location
- Here
Last weekend, I took part in Ladbrokes Casino's current blackjack promotion as described on their
The customer rep who replied to my email query claimed that dollars and euros are supposedly not subject to currency conversion, a fact that is not stated anywhere on the promo page and has not been my (or others') experience in the past. Just last month I took part in another Ladbrokes promotion where the bonus amount was converted to US $ so this currency wrinkle, as far as I'm concerned, comes totally out of the blue and is completely unacceptable, especially when I followed all the stated rules - specifically these:
While I would probably not have been eager to participate in this promotion again this weekend considering that I lost money last time and didn't particularly like that BJ variation (not to mention the increased risk and variance), what truly annoys me even more than the missing $40 is that Ladbrokes apparently applies this currency condition inconsistently or purely at whim - plus the fact that CS has yet to reply to my last email questioning that point. So I've withdrawn my remaining funds and, barring a resolution to my complaint or public clarification of the purported rule in question, don't plan to return any time soon.
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. While a couple of the playthrough requirements have changed since then (i.e. the min. bet size and overall bonus WR have increased), the terms specifically relating to my complaint have not. Basically, I have a US$ account and claimed the maximum 40 bonus after following all the written rules to the letter, specifically accounting for and factoring in the current exchange rate. Yet, after completing the wagering requirements, I only got half the dollar equivalent - i.e. $40 instead of $80. The customer rep who replied to my email query claimed that dollars and euros are supposedly not subject to currency conversion, a fact that is not stated anywhere on the promo page and has not been my (or others') experience in the past. Just last month I took part in another Ladbrokes promotion where the bonus amount was converted to US $ so this currency wrinkle, as far as I'm concerned, comes totally out of the blue and is completely unacceptable, especially when I followed all the stated rules - specifically these:
4. Players must purchase an amount equivalent to at least the minimum number of casino chips required to qualify. For example, if you are depositing in Hong Kong Dollars and the minimum purchase required is 50 casino chips, your deposit must be at least HK$500 to qualify.
5. Players must wager at least the minimum amount specified to qualify. For example, if you are playing in Singapore Dollars and the minimum stake required is 200 casino chips, you must stake at least 500 Singapore Dollars to qualify.
While I would probably not have been eager to participate in this promotion again this weekend considering that I lost money last time and didn't particularly like that BJ variation (not to mention the increased risk and variance), what truly annoys me even more than the missing $40 is that Ladbrokes apparently applies this currency condition inconsistently or purely at whim - plus the fact that CS has yet to reply to my last email questioning that point. So I've withdrawn my remaining funds and, barring a resolution to my complaint or public clarification of the purported rule in question, don't plan to return any time soon.