Baptism by Fire - success Kwiff Casino is giving it a go!

[The Dude]

Kwiff Casino - which has been hanging about for the past year - is now going to give it a go to become an Accredited Casino at Casinomeister!

They are UK facing and have sports as well

Their team members are here to answer any questions or assist at all - but I foresee an easy BBF. They have been online for over a year now, and we have had zero PABs nor complaints posted in our forum.

So finally a UK facing casino that should be able to cut the mustard here. You can read their review: Kwiff Casino Review.

Or sign up here: Kwiff Casino

And their casino rep: Team Kwiff

And then make your comments or observations here in this thread. How is their customer support? How is the signup process? How is the payout speed (hoping there are some payouts ). Please let us know.

How goes your user experience?

30 day BBF. If all goes well in the next 30 days, we'll have a new Accredited Casino.

What say you?

 

[interlog]

Why do I need to be logged in to see what slots are available? This pops up when I press the Slots option from the top menu:

 

[Mark_Lottomart]

Why do I need to be logged in to see what slots are available? This pops up when I press the Slots option from the top menu:

View attachment 185247

I’m going to hazard a guess that they are doing this to ensure only age verified players are seeing the content, rather than editing the games which are deemed to be attractive to underage players.

 

[interlog]

I’m going to hazard a guess that they are doing this to ensure only age verified players are seeing the content, rather than editing the games which are deemed to be attractive to underage players.

Kind of get that, but it doesn't help those that want to have a look at their offerings first before deciding to sign up

 

[satchnz]

I’m going to hazard a guess that they are doing this to ensure only age verified players are seeing the content, rather than editing the games which are deemed to be attractive to underage players.

They happily show content under their live games and table games sections though, and I would have thought that something like Crazy Time would be immensely attractive to the underage?

 

[satchnz]

Kind of get that, but it doesn't help those that want to have a look at their offerings first before deciding to sign up

Would also like to know their RTPs too.

 

[TeamKwiff]

Hey guys,

Many thanks for the warm welcome!

@interlog unfortunately this is due to UK regulations and @Mark_Lottomart is completely right here, we are hiding any content that could attract minors. We do have over 2000 Slots live and the risk of a violation is very high.

But we are here to get your feedback and happy to discuss internally and externally what we can do here.

@satchnz following you here as well with your argumentation, game shows are getting more colourful but still not as much as slot games do. With RTPs we are trying to hit the middle ground and taking usually a reasonable range between 94% and 96% where available, nevertheless, the min. deposit is quite low, you can participate in the welcome offer with just £20 and be able to check all RTPs once you got a fully functional account.

 

[interlog]

Hey guys,

Many thanks for the warm welcome!

@interlog unfortunately this is due to UK regulations and @Mark_Lottomart is completely right here, we are hiding any content that could attract minors. We do have over 2000 Slots live and the risk of a violation is very high.

But we are here to get your feedback and happy to discuss internally and externally what we can do here.

@satchnz following you here as well with your argumentation, game shows are getting more colourful but still not as much as slot games do. With RTPs we are trying to hit the middle ground and taking usually a reasonable range between 94% and 96% where available, nevertheless, the min. deposit is quite low, you can participate in the welcome offer with just £20 and be able to check all RTPs once you got a fully functional account.

How about you at least list the names / logos of the slot providers you have on offer. If I was interested in playing NoLimit slots only, I wouldn't even know if you offer them.

 

[TeamKwiff]

@interlog I think @Casinomeister is working on an update of our review and updating the provider/studio list, besides that it is a project we are trying to complete for a while now to have all studio logos on the site but it is a lenghty one. In the meantime, I will just drop the list here

1x2 Studios

4ThePlayer

AceRun

Ainsworth

Alchemy

All41

Aurum

AvatarUx

BangBang

Big Time Gaming

BluePrint Gaming

Boomerang

Booming Games

BuckStakes Entertainment

BulletProof

Circular Arrow

Electric Elephant

ELK Studios

Eurostar Studios

Evolution

Eyecon

Fantasma

Fortune Factory

G.Games

Gacha Studio

GameBurger

Games Global Portfolio

Global Gaming Group

Gold Coin Studios

Gong Gaming

Hacksaw Gaming

Hammertime

High Limit Studio

High5Games

Infinity Dragon Studios

INO Games

Inspired Gaming

Iron Dog / 1X2 Plus

Iron Dog Studio

Jelly

Just For The Win

Lightning Box

Live 5

Nailed It! Games

Neko Games

Neon Valley Studios

NetEnt

NextGen Gaming

Nolimit City

Old Skool Games Studios

Oros Gaming

Pearfiction Studios

Peter & Sons

Play N'Go

Playson

Pragmatic Play

Pulse 8

Rabcat

Real Dealer

Real Life games

Realistic Games

Red Rake

Reel Play

Reflex Gaming

SG Digital

SG Digital (GDM)

SG Digital (RGS)

SG Digital / Barcrest

SG Digital / Red 7

SG Digital / ReelPlay

SG Digital / Shuffle Master

Slingshot Studios

Snowborn Games

SpinPlay Games

Spribe

Storm Gaming

Stormcraft

Switch Studio

Thunderbolt Gaming

Thunderkick

Triple Edge Studio

Wazdan

Yggdrasil

We are always trying to launch the full portfolio of each studio which is UKGC compliant, there are some hiccups from time to time with some aggregators ang game versions but we are trying our best to release as many titles as possible if the studio is responsive and having all relevant data available.

 

[OliverCooper]

Kwiff Casino - which has been hanging about for the past year - is now going to give it a go to become an Accredited Casino at Casinomeister!

They are UK facing and have sports as well

Their team members are here to answer any questions or assist at all - but I foresee an easy BBF. They have been online for over a year now, and we have had zero PABs nor complaints posted in our forum.

So finally a UK facing casino that should be able to cut the mustard here. You can read their review: Kwiff Casino Review.

Or sign up here: Kwiff Casino

And their casino rep: Team Kwiff

And then make your comments or observations here in this thread. How is their customer support? How is the signup process? How is the payout speed (hoping there are some payouts ). Please let us know.

How goes your user experience?

30 day BBF. If all goes well in the next 30 days, we'll have a new Accredited Casino.

What say you?

Thanks for the information. I completely missed this casino out of sight

 

[shady]

Going to take it for a test run today.

 

[shady]

£500 on £1 and £2 spins and one bonus on £1 paying £25. I don't expect a lot but this is now the state of slots, all or nothing.

Awarded 40 free spins on book of the dead and won 75p eventually, the site via browser wouldn't let me press OK on the prompt telling me I have 40 spins to play, got it working on mobile eventually but was not ideal.

Website easy to navigate but can't comment on anything else as yet.

 

[gonzo fonso]

Played on there Friday evening finished quite looks a decent casino

 

[slot_zombie]

@satchnz With RTPs we are trying to hit the middle ground and taking usually a reasonable range between 94% and 96%

So, lowered then. Just say it

 

[muziq]

wish if they had a good welcome bonus offer , just 100 spins on book of dead is way too lower

 

[DannyHJ]

Hi I joined Kwiff Casino last week after seeing it here on BBF here and I have to say it is by far one of the better online casinos.. and I've joined plenty, great amount of slots and games also a recently played section which some casinos dont have for some stupid reason.. after a few deposits and I made a withdrawal and they just requested i.d and p.o.a, went throught in minutes no hassles... as most of you know some of the accredited casinos here really put you through hoops tryin to get your account verified, i.e selfies with i.d while making it clear you're holding the i.d near your face while ensuring it is you holding the i.d not someone else.... etc.

Overall I highly recommend.

 

[Avernite]

Any plans to expand outside of the UK to the international market? Specifically NZ in my case.

 

[orion]

Any plans to expand outside of the UK to the international market? Specifically NZ in my case.

and.... Italy maybe ?

 

[shady]

It's unfortunate but I will unregister from Kwiff now.

Because SOW is imminent

 

[TeamKwiff]

Hey @Avernite,

You can access our casino from New Zealand here ,there is also a localised welcome offer

Unfortunately, we do not have plans to enter Italy anytime soon @orion

 

[jasonuk]

I made a withdrawal and they just requested i.d and p.o.a, went throught in minutes no hassles...

Given the issues @steveyboy is experiencing in the other thread, I wanted to highlight this as it appears to be the start of a trend...

Looking beyond CM this does seem to be a common theme sadly:

• People being asked for identity documents at or suspiciously close to the point of withdrawal - which is likely against UKGC guidance, when they reasonable could - and should - have been asked for earlier.

From D.5.4 of their

You do not have permission to view link Log in or register now.

:
"Additional verifications will be mandatory if you pay or stake in casino games and/or slots a total of two thousand euro (or currency equivalent). Transactions and/or kwiff accounts may be held/suspended until satisfactory completion of these verifications."

... and indeed they've cited the

You do not have permission to view link Log in or register now.

in reviews as reason for this rule. The problem is, that isn't what the guidance says at all, namely because they've ignored that recycled wins are discounted from the calculation (so it's closer to - but not precisely - €2000 of deposits or net wins, withdrawals or net losses).

• people being asked for bank statements and other intrusive documents for modest withdrawals - probably linked to the same CDD issue above.
• and then, plenty of reports of 72h+ waits for the additional checks to be completed - with the withdrawal held in the interim.

Probably not severe enough to derail the BBF, but I'd hope would be taken into consideration for the review / rating, particularly given the wider Source of Wealth / EDD discussions across the UKGC space.

 

[TeamKwiff]

Hey @jasonuk

It is not on us to make any statements about regulations; we just need to stick to these wherever they apply.

The UKGC has not restricted companies from asking their players for identity documents, and there are different reasons why we can ask for documentation of our players.

That is why we do not want to make general statements about thresholds and the construction of these because there are different cases based on gameplay, payment methods, deposit sizes, etc.

 

[AnthonyP]

Joined a month ago, really impressive withdrawal times, in some cases instant. Never had this before I was amazed. No requests for SOW but they have done credit checks which I would expect, I have a perfect score and most of the ID stuff is confirmed on my credit record, so am guessing to a certain extent they have all they need for the moment. Definitely one of my top casinos at the moment.

 

[muziq]

Hey @jasonuk

It is not on us to make any statements about regulations; we just need to stick to these wherever they apply.

The UKGC has not restricted companies from asking their players for identity documents, and there are different reasons why we can ask for documentation of our players.

That is why we do not want to make general statements about thresholds and the construction of these because there are different cases based on gameplay, payment methods, deposit sizes, etc.

any welcome offer for india ?

 

[TeamKwiff]

any welcome offer for india ?

Hey @muziq

Here's a link for our Welcome offer for India : Betkwiff India

 

[AnthonyP]

Eventually was asked for id and info on SOW by Kwiff, all sorted in a matter of minutes after I sent documents in. Well impressed

 

[jasonuk]

Given the issues @steveyboy is experiencing in the other thread, I wanted to highlight this as it appears to be the start of a trend...

For those not following the other thread, as the OP was being stonewalled (and threatened with money laundering legislation for an "affordability check") they filed a PAB - and was paid thanks to Max. The OP has indicated that they "will not be opening or playing there again".

Probably not severe enough to derail the BBF, but I'd hope would be taken into consideration for the review / rating, particularly given the wider Source of Wealth / EDD discussions across the UKGC space.

Based on what happened in the other thread, I'm not sure I can be that generous now - the behaviour of the rep was poor (threats against the OP, releasing sensitive personal information, falsely accusing multiple members of dishonesty) and the list of unanswered questions doesn't sit particularly well either.

I hope their technical team take the feedback on board regarding the timing of the flagging process - the longer between the internal system flagging a player and the player being informed, the more hassle it can cause - particularly if that straddles a withdrawal boundary. Certainly wouldn't be the first company to dig a hole based on a modest technical oversight...

Saying that, these are clearly fixable things - and timely information and suitable transparency would go a long way - but that's not going to happen overnight. Since there's 4 days left on the BBF, I still don't think it's severe enough to derail, but perhaps it needs more time?

 

[satchnz]

For those not following the other thread, as the OP was being stonewalled (and threatened with money laundering legislation for an "affordability check") they filed a PAB - and was paid thanks to Max. The OP has indicated that they "will not be opening or playing there again".


Based on what happened in the other thread, I'm not sure I can be that generous now - the behaviour of the rep was poor (threats against the OP, releasing sensitive personal information, falsely accusing multiple members of dishonesty) and the list of unanswered questions doesn't sit particularly well either.

I hope their technical team take the feedback on board regarding the timing of the flagging process - the longer between the internal system flagging a player and the player being informed, the more hassle it can cause - particularly if that straddles a withdrawal boundary. Certainly wouldn't be the first company to dig a hole based on a modest technical oversight...

Saying that, these are clearly fixable things - and timely information and suitable transparency would go a long way - but that's not going to happen overnight. Since there's 4 days left on the BBF, I still don't think it's severe enough to derail, but perhaps it needs more time?

Surely after what happened, and the conduct displayed by the rep, I would certainly hope that the CM BBF takes this into account. I would never play there, although I was asked to stay away anyway lol.

 

[dunover]

Eventually was asked for id and info on SOW by Kwiff, all sorted in a matter of minutes after I sent documents in. Well impressed

And you've been here 15 years apparently, haven't posted since Aug. 2009 almost exactly 14 years. Now saying all is rosy with the Kwiff KYC process?

One half of me thinks "Okay, a dormant member has to come back somewhere." and the other half is asking "Really?"

 

[AnthonyP]

What a strange comment and unnecessary. I just want to pass on my experience of a Casino i decided to try out as it was on trial here. Yes I never post on here, its mostly seems to be for the USA market and has little to interest me. If you dislike what I have posted then thats your problem. My experience with Kwiff has been 5 star.

 

[mcgameboy]

And you've been here 15 years apparently, haven't posted since Aug. 2009 almost exactly 14 years. Now saying all is rosy with the Kwiff KYC process?

One half of me thinks "Okay, a dormant member has to come back somewhere." and the other half is asking "Really?"

One half of me thinks "Really?" too. And so does the other half.

 

[Tirilej]

What a strange comment and unnecessary. I just want to pass on my experience of a Casino i decided to try out as it was on trial here. Yes I never post on here, its mostly seems to be for the USA market and has little to interest me. If you dislike what I have posted then thats your problem. My experience with Kwiff has been 5 star.

And that was a strange reply. You were aware of the forum for so many years, but didn't know that the market has switched to the UK here, and hardly no USA at all. Still you obviously knew there was a new casino on here you could post about
I almost felt bad for the rep in the other thread, but it's not ok to ask a friend or a college to make some positive posts to make them look better.
If both Dunover and I reacted then I suspect another 100 people thought the same.

 

[AnthonyP]

And that was a strange reply. You were aware of the forum for so many years, but didn't know that the market has switched to the UK here, and hardly no USA at all. Still you obviously knew there was a new casino on here you could post about
I almost felt bad for the rep in the other thread, but it's not ok to ask a friend or a college to make some positive posts to make them look better.
If both Dunover and I reacted then I suspect another 100 people thought the same.

So you now think I am a friend or colleague?? Totally untrue. Not sure why you are making these accusations.

 

[dunover]

So you now think I am a friend or colleague?? Totally untrue. Not sure why you are making these accusations.

Not accusations - if you remember I said 'either or' as your post is a little anomalous in our experience. The main forum is primarily UK,Europe,Scandinavia,Canada and the US has its own forum/section here as their games and regulations tend to be very different to those of other regions and countries. You would know that if you had visited regularly, even without posting.

It seems a bit odd you would post a comment in a thread concerning a pretty contentious matter, after 15 years away. It's has to be safe to assume you're a gambler and in that time must have played at numerous casinos in the 14 years before Kwiff appeared here. If that is correct, then I guarantee there will be threads here regarding both positive and negative sides of many of those casinos you're also experienced with. Yet no posts in all that time?

I hope that explains why myself and several people here find your post a bit out of place. Remember, we've been around the block many times and have years of daily experience between us.

If it's just a coincidence you're back and genuinely have an interest in the thread, fair enough. Time will tell.

P.S. Your initial post (I should have made more of this fact) seems to contradict the actual timescale and process we know is occurring at the casino in question, from proven players on this forum.

 

[nfehily]

Not accusations - if you remember I said 'either or' as your post is a little anomalous in our experience. The main forum is primarily UK,Europe,Scandinavia,Canada and the US has its own forum/section here as their games and regulations tend to be very different to those of other regions and countries. You would know that if you had visited regularly, even without posting.

It seems a bit odd you would post a comment in a thread concerning a pretty contentious matter, after 15 years away. It's has to be safe to assume you're a gambler and in that time must have played at numerous casinos in the 14 years before Kwiff appeared here. If that is correct, then I guarantee there will be threads here regarding both positive and negative sides of many of those casinos you're also experienced with. Yet no posts in all that time?

I hope that explains why myself and several people here find your post a bit out of place. Remember, we've been around the block many times and have years of daily experience between us.

If it's just a coincidence you're back and genuinely have an interest in the thread, fair enough. Time will tell.

P.S. Your initial post (I should have made more of this fact) seems to contradict the actual timescale and process we know is occurring at the casino in question, from proven players on this forum.

The phrase "You can't kid a kidder" springs to mind. These newbs don't realise the sheer depth of knowledge that some of our experienced members hold.

 

[Webzcas]

I've had a look at this and have to say, whilst I can understand the suspicion raised by some posters, @AnthonyP is a genuine poster and posted his own view of Kwiff, based on his own experience there.

I am therefore pretty much 99.9% convinced it is co-incidence. So I am going to put my neck on the line here and state there is no shilling or anything like it going on in this thread.

 

[CongoGB]

I had a quick play at Kwiff yesterday - impressed by the game selection and the RTPs on the ones I played (Jack Hammer at 96% is a rarity these days). I didn't check PnG or the Pragmatics though.

But like anywhere at the moment, it ripped me a new one pretty quickly - and given the state of my budget for now, I timed out for a while. That being said, I will be back and hopefully get to see what withdrawing is like!

 

[AnthonyP]

I had a quick play at Kwiff yesterday - impressed by the game selection and the RTPs on the ones I played (Jack Hammer at 96% is a rarity these days). I didn't check PnG or the Pragmatics though.

But like anywhere at the moment, it ripped me a new one pretty quickly - and given the state of my budget for now, I timed out for a while. That being said, I will be back and hopefully get to see what withdrawing is like!

I thought the payouts were pretty good also, I have had a couple of £200-£300 payouts which I never seem to get anywhere else, although a £3000 payout from Videoslots recently has to be the highest amount I have ever had for a £1 play.

 

[The Dude]

Wow! So much has happened while I was away. I thought this would have been a pretty straight forward BBF, but there have been a few bumps - particularly in the other thread - which eventually turned into a PAB (which quickly solved the problem, btw).

My apologies for being away for so long, but due to a tropical storm - my arrival was delayed for a few days. ?

But seriously, I really appreciate the constructive comments being made here (and in the other thread) which I personally feel have enlightened the entire community to the complexities, pratfalls and pitfalls of dealing with customers and implementing government regs.

I know Kwiff's BBF period has expired, and we need to make a decision now - but to be fair, making that decision now is a little premature since I have only read through these threads a couple of times. I think that extending this by a week should be sufficient to figure out how this casino can improve its communications with players. If that is what the underscoring issue is. It usually boils down to language and how things can be interpreted.

In the meantime, I'll be conferring with the Meister Minions on what improvements can be made. I hope this seems to be a satisfactory decision for now.

 

[The Dude]

So just an update: I have conferred with the MMs and have had a pretty decent discussion in the Meister Minion forum. They came up with a load of good constructive criticisms and suggestions on how this casino can avoid some of the issues that seemed to have plagued this BBF. I am awaiting for the casino rep to get back to me, but so far I think we are good to go.

Waiting for input from the rep.

 

[The Dude]

And we are good!

Looks like we have another casino passing our litmus test. The casino reps are forwarding our comments, suggestions to the appropriate departments.

I will be updating their review and status here. Thanks!!