Kong casino withdrawal questions

[asimps1997]

Kong casino, anyone had issues withdrawing? All but one of my documents has been verified so just waiting for one last thing to be verified before I can withdraw. Read some horror stories on reviews etc just wanted other peoples opinions thanks

 

[maxd]

FWIW licensed in UK and Alderney -- generally a good thing -- and operated by Jumpman Games which comes up pretty clean in the Complaints department. I have very little personal experience with these guys but given that people only come to me when they have problems that can be seen as a good thing.

- Max

 

[L&L-Jan]

Kong casino, anyone had issues withdrawing? All but one of my documents has been verified so just waiting for one last thing to be verified before I can withdraw. Read some horror stories on reviews etc just wanted other peoples opinions thanks

If youre genuine, youre fine.

I hope you didnt read trust pilot reviews? From experience I can say: Take 80% of 1 star reviews with a pinch of salt... Wait, lets make it a whole bag of salt.

 

[asimps1997]

Thank you for that. Yeah I’m genuine it’s just a large sum of money I won (didn’t get any bonuses etc as opted out) so don’t want to lose it!

 

[asimps1997]

FWIW licensed in UK and Alderney -- generally a good thing -- and operated by Jumpman Games which comes up pretty clean in the Complaints department. I have very little personal experience with these guys but given that people only come to me when they have problems that can be seen as a good thing.

- Max

Yeah 100% that’s a good thing. Thanks for that Max hopefully I get my winnings soon

 

[asimps1997]

FWIW licensed in UK and Alderney -- generally a good thing -- and operated by Jumpman Games which comes up pretty clean in the Complaints department. I have very little personal experience with these guys but given that people only come to me when they have problems that can be seen as a good thing.

- Max

I still can’t get any reply from them. All my documents have been verified but can’t withdraw as I used Apple Pay to deposit and it will only allow card withdrawal. But only if you’ve used the card to deposit help!

 

[maxd]

Frankly your plea for "help" should be directed at them as no one here can really do much for you.

If you'd like us to look into this for you -- including contacting the casino about your issue -- you're welcome to use our complimentary Player Arbitration (PAB) service. Here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

- Max

 

[asimps1997]

I will do this thanks Max

 

[GourdFollower]

Unfortunately, the end of this story is unsatisfactory all around: the player stopped responding to us and the casino wouldn't discuss the issue.

 

[Avernite]

No surprises there. I wouldn't touch Jumpman gaming with a bargepole.