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Kiwi casino (playtech)

Discussion in 'Online Casino and Poker Complaints - old section' started by gicomilo, Jun 1, 2004.

    Jun 1, 2004
  1. gicomilo

    gicomilo Dormant account

    Location:
    italy
    I deposited 100$ in Kiwi casino and I won 730$.
    When I requested a withdraw with neteller Kiwi casino close my account because He says that I have 2 account.
    It is not true.I have only an account.
    I try to telefone but nothing help.
    I have written 10 emails but nothing.
    And before to deposit 100$ kiwi casino has sent me two email of welcome and of good look,these are the orinal:
    1)THE FIRST EMAIL 20/04/2004

    Benvenuto al kiwi Casino

    Ciao Giacomo,

    Purtroppo il mio Italiano non molto buono. Continuer in Inglese

    I saw that you joined us the other day and I normally try to call all our new players to say hello. However with you being in Italy and me in New Zealand the big time difference makes it a difficult to catch you when you are awake! So I thought I would just drop you this email instead.

    Welcome to Kiwi Casino! As I said this is just a quick 'ciao e benvenuto' and to make sure that everything is going well.

    Also to let you know that should you have any questions about any part of Kiwi Casino we have a fully trained and very friendly support team available to help you 24/7 on;
    Email This email is not visible to you.
    Phone +1 268 481 2396


    Fax +1 268 481 2331


    Buona fortuna,

    Ellie
    Customer Care
    Kiwi Casino
    2)THE SECOND EMAIL 21/04/2004

    Giacomo, benvenuto al kiwi Casino

    You are welcome and I'm very pleased that you like the site. I hope you have lots of good luck
    All the best
    Ellie
    Kiwi Casino

    3)THE THREE EMAIL 01/05/2004

    Dear Giacomo,

    Thank you for choosing Kiwi Casino.

    Our Finance Department has informed us that your withdrawal has been
    processed.

    Your funds should be in your Neteller account by May 1.

    We sincerely apologize any inconvenience caused and thank you for your
    kind concern.

    Should you have any questions or concerns, please do not hesitate to
    contact the Kiwi Casino Support Team. We are available 24 Hours a day, 7
    days a week.

    Do have a pleasant evening!

    With Best Regards,

    Karen
    Kiwi Casino

    E-mail: This email is not visible to you.
    Toll Free: 1-866-241-3101
    International: 1-268-481-2396
    Toll Free Fax: 1-866-241-3104
    Fax: 1-268-481-2331
    Kiwi Casino

    I think this: why Kiwi casino give me the welcome 2 times and good look when I opened my account?
    If kiwi casino has think that I had 2 account why he had not closed my account already? and not after I made a deposit and I won.





    Someone can help me with Kiwi casino,to reopen my account and to take my money?
    :oops:
    Thank you
     
  2. Jun 1, 2004
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm in the process of contacting the casino.
     
  4. Jun 1, 2004
  5. gicomilo

    gicomilo Dormant account

    Location:
    italy
    thak yuo

    thank yuo Mr. Bryan
     
  6. Jun 5, 2004
  7. gicomilo

    gicomilo Dormant account

    Location:
    italy
    today

    Today I spoke with telefhone support of Kiwi casino.
    He told me this that my account was closed because my number telefone is simalar at another number telefone of another people but this people has name,addres,email,city different from me.
    My number telefone is excact and I told to kiwi casino that can call me when he want.
    In italy the number mobile telefone are simalar with a different prefix,in the first number of telefone is different only the third number.example my prefix is 340 another prefix is 347.It is possible an error of some people when had register account.But my number telefone is good.
    My account is again closed.
    I don't know what I must do.
     
  8. Jun 5, 2004
  9. ShadyPlayer22

    ShadyPlayer22 Dormant account

    Location:
    east coast USA
    dont give up. maybe bryan can help. be persistent and demand your money or a decent explanation (better be good, no casino has the right to void your winnings if you risk your own money, unless fraud or something was evident).
     
  10. Jun 7, 2004
  11. marcolino

    marcolino Dormant account

    Location:
    Italy
    I confirm this.

    To me it seems only one excuse of kiwi for don't pay the winnings.
     
  12. Jun 9, 2004
  13. gicomilo

    gicomilo Dormant account

    Location:
    italy
    I think that the problem will be resolved

    Today I receved an email from Kiwi casino
    They told me tha want my Id proof and to call me to my number telefone.
    I have send Id proof and I told to call me at my number telefone.
    I think the situation will be resolved and I must say thank yuo to casinomeister and James of Kiwi casino that is a gentlemen.
     
  14. Jun 9, 2004
  15. marcolino

    marcolino Dormant account

    Location:
    Italy
    Well ... very well !!!

    Enjoy your winnings
     
  16. Jun 11, 2004
  17. gicomilo

    gicomilo Dormant account

    Location:
    italy
    Great Kiwi Great James

    :notworthy :notworthy :notworthy :notworthy

    KIWI HAS OPEN MY ACCOUNT AND GIVE ME MY MONEY!!!!!!!!!!
    I am very happy!!!!!!!!!!!!!!!
    I want say exscuse to Kiwi casino.
    I want say a big thank yuo to JAMES BALL of Kiwi casino(He is fantastic men)
    I want say a big thank yuo to BRYAN(the number one)
    And I won in Kiwi in all games in particulat THREE CARD poker (about 7 Royale flush and 7 tris) and multine video poker.
    The game are all fair.
    I advise to play in KIWI CASINO any problem.
     

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