Thank you.
I've just found the money in the new account, which I've now cashed out ($115 total). Thought an Email notification might be useful, since it's being lying dormant in that new account for a few weeks.
Regards,
XXXXXXXXX (me)
------------------------------
-----Original Message-----
From: Casino Elegance <partner_eng@casinoelegance.com>
XXXXXXXXXXXXXXXXXXXXXXX (me)
Date: 03 August 2001 17:01
Subject: Re: Cashout
Hi
Yes it is done - sorry about the delay!
please enjoy
CS
------------------------------------
----- Original Message -----
From: XXXXXXXXX (me)
To:
partner_eng@casinoelegance.com
Sent: Thursday, August 02, 2001 4:38 PM
Subject: Re: Cashout
Hello,
I repeat, have you processed my cash out yet? Please inform.
-------------------------------
-----Original Message-----
From: XXXXXXXXXXXXXXXXXXXXXXX (me)
To: Casino Elegance <partner_eng@casinoelegance.com>
Date: 27 July 2001 03:17
Subject: Re: Cashout
Hello,
Since one of your sister casinos (Treasure) has paid me at last, I've decided to have one last shot at receiving my winnings from you. To this end, I have followed your instructions to the letter (see below), and created a new account. The details are:-
Username:- XXXXX
casino Email:- XXXXXXXXXXXXXXXXXXX
Please transfer my winnings to the new account, as you have assured me below, and forward the cheque to me.
I should point out that the $104 winnings are located at casino Glamour (username XXXXX), not Elegance, but since you required me to redownload Elegance, this is what I have done.
Thank you.
XXXXXXXXX (me)
---------------------------------
-----Original Message-----
From: Casino Elegance <partner_eng@casinoelegance.com>
To: XXXXXXXXXXXX (me)
Date: 13 July 2001 11:03
Subject: Re: Cashout
Hello again-
I have discovered the (small) problem.
Here is what I shall ask you to do.
Delete the software from your Computer, go to
www.casinoelegance.com and redownload.
Create a new player account (you will have to purchase at least one chip to do this)
Tell me your new player login and I shall credit your account with the amount you tried to cash out
with XXXXX.(plus a littlegift for all this trouble!) You can then cash it out .
Sorry for the inconvenience!
CS
-------------------------------------
----- Original Message -----
From: XXXXXXXXX (me)
To: Customer Service
Sent: Tuesday, July 10, 2001 2:22 PM
Subject: Re: Cashout
Thanks.
--------------------------------------
-----Original Message-----
From: Customer Service <casino@casinorequest.com>
To: XXXXXXXXXXXXXXXXXXX (me)
Date: 10 July 2001 16:44
Subject: Re: Cashout
No Problems!
I will look into this for you now.
CS
-----------------------------------------
----- Original Message -----
From: XXXXXXXXXX (me)
To: Customer Service
Sent: Tuesday, July 10, 2001 6:35 AM
Subject: Re: Cashout
Hello,
I do apologise, I made a mistake. My username is XXXXXX, not XXXXX; the "X" is in uppercase, the rest in lowercase (I just checked). My casino Email I managed to write correctly, so to clarify:-
Username:- XXXXX
Casino email:- XXXXXXXXXXXXXXX
Thanks for your prompt response; let me know if the transaction's gone through OK when you have a moment. Sorry again about the time wasting mistake.
Best regards,
XXXXXXXXX (me)
-----------------------------------------
-----Original Message-----
From: Customer Service <casino@casinorequest.com>
To: XXXXXXXXXXXXXX (me)
Date: 10 July 2001 03:11
Subject: Re: Cashout
Hello
I searched under XXXXX and XXXXX but found no recoreds.
Is this your user name?
regards
CS
------------------------------------------
----- Original Message -----
From: XXXXXXXXXXX (me)
To:
casino@casinorequest.com
Sent: Saturday, July 07, 2001 6:14 AM
Subject: Cashout
Hello,
I cashed out $104 two weeks ago, but I've heard nothing yet. I also sent an Email some days ago - you say you will reply in "two business days" - and I've heard nothing. Has my transaction been processed? - it's recorded on the software OK. Thank you.
Username:- XXXXX
Casino Email:-
XXXXXXXX@XXXXX.com