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Casino Complaint Just for Laughs - Loco Panda

Discussion in 'Casino Complaints - Non-Bonus Issues' started by coldereo, Feb 9, 2015.

    Feb 9, 2015
  1. coldereo

    coldereo Dormant account

    Occupation:
    multiple
    Location:
    On the go
    Hey everybody,

    As most of you already know the RTG brands from RevenueJet have gradually become more and more sadistic with players.

    LOCO PANDA CASINO, GRAND PARKER CASINO, CLASSY COIN CASINO, ONBLING CASINO, RUBY ROYAL CASINO = Pure evil :(

    Long story short, I had an account with them (Loco Panda) for about 4 years until today. Back in the days when they launched payouts were slow 10 business days, but they used to pay according to terms and conditions on the 10th business day so I though that's ok.

    Continued to deposit at Loco Panda until September 2014 when I was lucky a bit to win $700 and requested a withdrawal. Then first I heard about their 60 business days security check (not just me other players were trapped with same rule). And guess what, even after 60 business days they keep cancelling your cashout and keep in complete silence about what is going on...

    So, I decided to end all this today by contacting them on live chat:

    Here's the end of the story: :D

    Please wait for a site operator to respond.
    You are now chatting with 'Jennifer'
    Jennifer: Thank you for playing at Loco Panda. My name is Jennifer. *May I have your username and how can I help you?
    me: hello
    me: my account is *******
    Jennifer: Hello :)
    Jennifer: Could you provide me with your username, please?
    Jennifer: Hi *******!
    Jennifer: How are you doing today?
    me: My cashout is again cancelled.
    me: What do your finance want from me?
    me: Can you help me?
    Jennifer: Let me check your account please
    Jennifer: Just a moment, please
    me: ok
    Jennifer: ******, as I see from the comments on your account
    me: Did you see?
    me: What is going on?
    Jennifer: Your last request was denied due to insufficient activity during the last 30 days
    me: What activity you're talking about?
    Jennifer: Well it means that you didn't log in much and didn't make any deposits
    me: Please stop by this. Let it be clear.
    me: Well, how to make deposits when you never paid out my winning when I last deposited in September 2014.
    me: Since then, they keep cancelling my cashout.
    me: What more to say.
    Jennifer: I see, but I saw some players
    Jennifer: Who were paid partially
    me: Its only 600 cashout when they remove the bonus.
    me: Is 600 paid partially.
    me: Since September 2014 I am checking my cashout and all is silence from your side. First a 60 days security check, then inactivity,…what more?
    Jennifer: I understand you, but I've sent a lot of requests like I promised
    Jennifer: And didn't get answers as well
    me: So in this case what you can suggest?
    Jennifer: Unfortunately I don't have an access to this kind of information :(
    me: So can you help me at all?
    Jennifer: I know I can do my best, but I can't guarantee I will solve this
    me: So what is this casino you're working for?
    me: Are you happy with all this?
    Jennifer: I like this place
    Jennifer: I feel bad for you
    Jennifer: However I don't fully understand you because
    me: imagine all these players getting ripped off by criminal oranisations like yours.
    me: Why?
    Jennifer: I see so many players who get thousands every day
    Jennifer: Because I'm a gambler too and I've never actually tried to cashout
    me: Maybe they dont like me because I was lucky to win.
    Jennifer: Because I don't think of a casino as of a place to earn money
    Jennifer: I just play and pay for the adrenaline I get :)
    me: But I won with my own deposit. I put my own money and they refuse to pay not only my deposit but my winnings as well.
    me: Did you get my point?
    Jennifer: Sure!
    me: Can you ask them to refund my deposit and take all the winnings?
    me: I will be extremely happy for this ending as well.
    me: Just to refund my deposit, thats all...
    Jennifer: ******, I will close your account and send a request for refund
    Jennifer: You won't be able to play with us or with our sister casinos
    Jennifer: Unfortunately you won't be able to play with us since it's a violation of our terms and conditions
    me: So, what options do I have?
    me: Please lets sort this out..
    me: :)
    Jennifer: Well there are 2 options for you
    me: listening...
    Jennifer: You can wait to get your winnings or we can close your account now and send a request to refund you
    me: Yes, but its obvious that your finance team don't want to pay my winnings. 6 months are more than enough.
    me: So, I will take it and go for the second option.
    Jennifer: So which option do you choose?
    me: 2nd
    Jennifer: Okay, sure
    Jennifer: You will be notified by email
    me: Close my account and request a refund of my deposit.
    me: Thanks and Regards.
    Jennifer: Okay, just a second
    Jennifer: Done, have a great day!
    Jennifer: Or night
    me: I confirm you can now close the account and confiscate my winnings, but no deposit.
    me: OK?
    Jennifer: I don't confiscate anything
    Jennifer: I just close your account and send a request fr a refund
    Jennifer: Sorry, for* a refund
    me: Its ok, I am glad we almost sorted out this.
    me: Now how long I should be waiting to get my deposit refunded?
    Jennifer: I don't know for sure but you'll be notified by email
    me: Ok' perfect, so I guess no more than a couple of days.
    me: Or, I'll have to visiting this chat again and again.
    Jennifer: No, it can take up to 7 business days
    Jennifer: Talk to you soon :)
    me: cheers and enjoy my winnings.
    me: Why not buy a bottle or two of Dom?
    me: :)
    me: cheers
    me: bye for now.
    Jennifer: Have a great night!
     
    3 people like this.
  2. Feb 9, 2015
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Wow, I can't laugh because it's so sad :(

    She knew perfectly well what they were doing.
    She just played for the adrenaline and she was really fast in confiscating your winnings.

    Not an innocent girl in chat that's for sure.:rolleyes:

    They should be triple rogued. I wonder if there can be a worse casino on the market now. Why is anyone giving them money?
    Why are people so stupid?
    Idiots!
     
    7 people like this.
  4. Feb 9, 2015
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Had to pinch myself half way through reading that, make sure I wasn't dreaming.

    Gees that's awful and I cannot understand how you were so calm lol, these guys are that bad they ain't even good enough for the darkest depths of the pit!!!!!!!!!!!
     
  6. Feb 9, 2015
  7. cncas123

    cncas123 Quit Gambling PABnonaccred

    Occupation:
    Manager
    Location:
    Belfast
    Are casino's like this just taking advantage of the American regulatory attitude to online gambling, i.e. they dont give a damn about the customer as they know that nothing will ever come of any complaints that are made, and that there is no legal route to take to recover any money that is confiscated?
     
    1 person likes this.
  8. Feb 9, 2015
  9. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Just for Laughs - Loco Panda: wtf2.gif,Feb 9, 2015 That's just frigging ridiculous! Too bad there wasn't somewhere worse than the rogue pit for these casinos!
     
    1 person likes this.
  10. Feb 10, 2015
  11. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    if you used a credit card you could claim they where a scam company and get the amounts sent cancelled and watch there credit card unit cook :)
    do whatever you can if your not getting your cash make it so they cant take anyone elses so many ways to get your moneys worth if you think about it
    outside the box is best
     
  12. Feb 10, 2015
  13. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    In a nutshell, yes, it sure looks that way.
     
    1 person likes this.
  14. Feb 10, 2015
  15. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    Well we bash the players who try and go around a casino's term and they get banned from playing at almost all the casinos but what about casinos that defraud players? I mean a player gets put on some kind of blacklist which essentially means they can never withdraw their winnings from casinos of same software or even different software in cases.

    Could anyone get these guys (rogue casinos) that defraud? I mean a lot of people who are new to online gaming get sucked into these big bonus offers, i was lucky as to never win of a rogue but its the first time I am admitting it, i made around 20-30 deposits at rogue casinos before i found casinomeister. I didnt win but i wonder if i had and not got paid, I wouldnt have continued playing online for sure.

    Casinomeister and likes do a great job in putting the info out there but isnt there like an authority that can catch these guys and put them on trial as that would be a great big lessons to all the rogues, it wont finish the problem but i think it would be a great deterrent

    Or maybe a member can suggest an alternative on how to stop these people preying on innocent gamblers? I know its impossible to trace who the real people behind it are as they are licensed in lands unbeknown to us and they wont bother but there has got to be an alternative
     
    1 person likes this.
  16. Feb 10, 2015
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    So, now they punish players for being patient whilst the 60 day check takes place.

    The whole thing is clearly a set-up designed to make a player lose their money. If they are active, they lose the withdrawal anyway, problem gone. If they wait patiently, they still lose the withdrawal because of this BS excuse.

    The long term stalling whilst dangling the carrot of eventual payment is designed to get around a chargeback, yet still screw the player in the end once they have passed the window available for going to their bank. They are taking advantage of the code of honour that says players agree to forego their right to make a formal dispute via their bank for the good of the industry as a whole.

    A player would have to be insane to carry on making deposits at a casino that seems unable to pay a minor sum like $700, even after they have had 60 days to win enough from other players to cover it.

    They will be able to make a great deal of money though, because they win no matter what the outcome by either winning the player's money or confiscating it after a 60 day stalling and runaround.

    The writing may be on the wall though, the US has begun to allow state level online casinos, and this will offer a decent choice to some players when the alternative is the current crop of mostly rogue casinos left behind after most legitimate operations pulled out.

    They can only be stopped if players stop depositing, but this does not seem to have happened before with any rogue casino. There are always new and naïve players to replace those who realise they should not be playing here, so the money still comes rolling in.
     
    3 people like this.
  18. Feb 10, 2015
  19. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    Oh man this is so bad..:(

    What this guy or lady wrote in livechat is an insult, esspecially the part with the "adrenaline" and between the lines she said: "don´t expect to get paid from us rogues, you don´t deposit with us to win, just for entertainment, didn´t you know that? were you so stupid to think you would win real money by depositng real money with us? No, we turn your real money into unwithdrawable play money, loco loco my friend. But hey give us some more of your money (activity), and if you lost enough, maybe we will be so kind to pay you a bit back (only if the amount of yourt money we keep is bigger than your cashout, remember you dont play to win), but don´t forget, there will be another 60 days "random" security check, and you may wonder why this is always for 60 or 90 days, it is because to prevent you from the bad idea to charge back your deposit you made to fraudsters, we call this security in our best interest ;)

    Sorry, these outfits have to be shamed and ridiculed all over the net. Don´t give these clowns the benefit of closing your account forfeiting your cash!! Publish your case anywhere, here, gambling grumbles.. etc.. this bad publicity sometimes changes things.. Look @ the Virtual group. It hurts them much, allthough they wouldn´t admit that.

    In my early days i also made the mistake to play with 2 rogues, i chased them down, and in the end got paid. One casino even paid me after a few years.. because i didn´t give up.. I even chased down the new owners who then paid up the bill.

    So don´t give up, 700 bucks is not to give up on! Not this way, and not to this kind of people!

    People giving up, that´s what they want, that´s how their whole buisnesstructure is implemented, prove them wrong!
     
    5 people like this.
  20. Feb 10, 2015
  21. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    We all know this group is horrible. The only thing I don't understand is, why OP did you give up so quickly and only request deposit? Obviously you have been waiting for a while, but it seems this conversation hasn't been too much after 60 days. Why did you give up? Why did you decide to let them win?
     
  22. Feb 10, 2015
  23. coldereo

    coldereo Dormant account

    Occupation:
    multiple
    Location:
    On the go
    I was curious how this will end up, but I feel so sad for other players being trapped by the same criminal operation.

    Lets see now if they will at least refund my deposit. I really doubt, but I am happy to share this experience with you and Casinomeister.

    And people are not stupid or idiots to deposit at their casinos, it's just the industry A big Jungle out there. Most players are unaware of their evil finance team and they got distracted from the kind support and bonuses. Their strategy is to give you the best bonuses and support, but when it comes to cashouts they start playing Evil.

    And to add to this, they had a big stand at LAC, now what money can't buy?
     
  24. Feb 10, 2015
  25. coldereo

    coldereo Dormant account

    Occupation:
    multiple
    Location:
    On the go
    Why I gave up? Because I wanted to share all the story with you in the right moment. Also I wanted to be of any help for new players.

    I work for this industry and these bad practices make me nervous all the time. But of course we always have the option for safe online gambling.

    The point is why such evil organisations are still in operation? I guess I should include regulations, corruption and all sorts of other things.
     
  26. Feb 10, 2015
  27. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    You work in this business and still are supporting rogue casinos?:eek2:
    You knew they were or you didn't bother to check.
    That is the reason why they still exist!!

    What I meant by writing idiots was that many players in the beginning actually are that.
    I was one myself and I still feel ashamed over it. Now I know better.
    ...and the people running these casinos can't be called idiots. They are scumbags!!
     
    1 person likes this.
  28. Feb 10, 2015
  29. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    Exactly. Also the OP didn't play there just once, but said for 4 years. Also they said they had been paid in the past, so it really doesn't make any sense why they gave up the winnings, unless of course the deposits were more than the winnings.
     
    1 person likes this.
  30. Feb 10, 2015
  31. coldereo

    coldereo Dormant account

    Occupation:
    multiple
    Location:
    On the go
    What makes you think that I am supporting rogue operators?

    Didn't bother to check what? Did you see my first post?

    I said that when they launched they were actually paying their players (10 business day clause, but it was exactly 10 business days). But who knows their strategy. This was a well planned scam it's obvious.
     
  32. Feb 10, 2015
  33. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    They should rename themselves 'casino Catch22'.

    Any significant cash-out results in a 2-month delay while we scratch our arses and hope you go away or reverse.
    If you have the audacity to wait the 60-days out, we'll then invoke some fictitious 'idle account 'clause whereby because you were wise enough to avoid depositing again, we'll use that fact as a reason to non-pay.
    Vermin like Loco Panda casino are fraudsters, and nothing less.
    The clue is in the name 'Loco' used in some countries as a term for mental illness. To deposit at Loco Panda you need to be mentally ill.

    The chat 'host' was trying not to laugh as 'she' embarrassedly said 'I don't confiscate anything' when the OP offered to forfeit his winnings in exchange for his deposits back.

    Unfortunately that made the OP sound defeated and desperate, and he'll not see his deposits back as long as he has a hole in his ass.

    These people should be rotting at the bottom of a cesspit, let alone the CM 'pit'.:mad:
     
    2 people like this.
  34. Feb 10, 2015
  35. coldereo

    coldereo Dormant account

    Occupation:
    multiple
    Location:
    On the go
    Well it makes sense why I gave up the winnings. :cool: I am a test player. So over the 4 years I've made a couple of small deposits every 2/3 months to lose and every 6 months I am aiming for a small cashout to check that they are paying on time, but they screwed up :) They didn't like that I was not frequent player that's for sure.

    So this was the perfect timing to get them into the NO LIST instead of allowing them more time and keeping calm.

    Time was up over 6 months for a small cashout.
    They couldn't provide any excuse for not paying.
     
  36. Feb 10, 2015
  37. coldereo

    coldereo Dormant account

    Occupation:
    multiple
    Location:
    On the go
     
  38. Feb 10, 2015
  39. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    You were, but if you're not anymore then it's fine :)

    I know they payed players at the beginning, at least some of them but not all. I also know that they not always paid within the stated time frame.
    I hope you know that they also are connected to the Win Palace group so please watch out for them too.

    So they were at LAC? Didn't you take any pictures of them?
    I would have loved to see what these kind of monsters look like :p
     

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