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Juega Ocho - Deposit Limit System - Not Protecting Players

Discussion in 'Casino Complaints - Non-Bonus Issues' started by frogrest22, Mar 6, 2013.

    Mar 6, 2013
  1. frogrest22

    frogrest22 Newbie member PABnononaccred2 PABnoaccred

    I know, I know, I shouldn't have joined due to other issues with this casino but was tempted by the 200% bonus for a bit of play time, anyway........

    I set a small deposit limit before depositing the same amount as my limit. I subsequently lost my deposit and bonus after a good bit of playtime. I went back to deposit limit page and clicked on the remove my limit button expecting to get a message staying it would be X amount of time before the limit would be removed but no message; but I fully expected the deposit limit still to be in place for some amount of time, 24 hours or whatever. In addition I checked the responsible gambling section and not a word deposit limits.

    So I then tried another small deposit and I was shocked to see the deposit being accepted! :eek:

    So what is the point in the deposit limits if you can instantly remove them?!?! None! Absolutely no point at all!!!

    I checked with live chat and they confirmed that as soon as you click on the remove limit button you can instantly deposit again. I questioned how they protect players etc. but was soon booted from the chat.

    Very dodgy! Avoid like the plague!
  2. Mar 6, 2013
  3. onkel

    onkel Experienced Member PABnonaccred

    Larnaca, Cyprus, Cyprus
    This is correct.

    This casino is rogue - besides the above their support personnel are repeatedly lying to their customers, stalling, not closing accounts when requested + doing a whole host of other shady things.

    I have had problems with casinos before during my 8 years gambling online, but this is the first time I actually consider myself being scammed.

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