Chipkin9
I'm not a Senior
- Joined
- May 23, 2013
- Location
- Tyrone, Ireland
Hi,
I'm going to PAB about this if I can't get it resolved directly but I just wanted to make people aware that JoReels are refusing to payout over disputed Photo ID.
If you are like me and do not own a Passport or Drivers License then they will flat out reject any other Photo ID and refuse to pay your winnings.
Here are the documents I submitted for verification:
National Identity Electoral Card
Birth Certificate
Bank Statement
Bank Card
In my opinion this is more than sufficient enough documentation for the KYC process, but here we have a casino insisting that unless you drive a fancy car or take flash holidays then you shouldn't gamble and you're winnings will not be paid. This despite having other photo ID.
This isn't the first time a MT Secure operated site has made life difficult with documents and in my opinion they are a very poor. They will pull every trick in the book to stall paying you, but this is the first time I have been outright rejected to my rightful winnings.
I don't want to make this opening post too long so I will post the Live Chat transcript in a reply.
So to anyone considering depositing here without a Passport or Drivers License, just don't.
I'm going to PAB about this if I can't get it resolved directly but I just wanted to make people aware that JoReels are refusing to payout over disputed Photo ID.
If you are like me and do not own a Passport or Drivers License then they will flat out reject any other Photo ID and refuse to pay your winnings.
Here are the documents I submitted for verification:
National Identity Electoral Card
Birth Certificate
Bank Statement
Bank Card
In my opinion this is more than sufficient enough documentation for the KYC process, but here we have a casino insisting that unless you drive a fancy car or take flash holidays then you shouldn't gamble and you're winnings will not be paid. This despite having other photo ID.
This isn't the first time a MT Secure operated site has made life difficult with documents and in my opinion they are a very poor. They will pull every trick in the book to stall paying you, but this is the first time I have been outright rejected to my rightful winnings.
I don't want to make this opening post too long so I will post the Live Chat transcript in a reply.
So to anyone considering depositing here without a Passport or Drivers License, just don't.