Sent alljackpots rep all the info on friday just got a response this am. No different then what live chat told me. What upsets me more was the lies they could of told me friday that finance is off for the weekend not that it will be dealt with sat am and everything would be ok sat night. Then sunday am same response and on monday more or less live chat told me they would never say that. Or that the emails i got back from instadebit cannot be. Yet i forward them to them also. So thats it im done soon as the funds are in my account im gone bad enough chat says any payouts from them now take 5 to 7 business days.
I also got this from instadebit
Hello,
We have contacted the merchant numerous times regarding this matter. We have not received a response.
Please feel free to e-mail us at
security@instadebit.com with any further questions.
Regards,
INSTADEBIT Security
security@instadebit.com
I had the very same long ago with Neteller timeouts, they simply WOULD NOT RESPOND to Neteller, who were trying to sort out the problem. This non responce INCLUDED normal working hours.
I am afraid the Jackpot Factory processor, Inexia, is SO DAMN INCOMPETENT it beggars belief, but they WON'T get the push, since Inexia is OWNED by the same overall people who also OWN Jackpot Factory. This cosy arrangement gives no incentive whatsoever to Inexia to clean up it's act. David Brickman (the rep here) often has trouble dealing with Inexia, and players are not supposed to be able to contact Inexia directly.
My biggest problem was tracked down to a serious lapse of procedure by Inexia, yet took 9 months, and the intervention of eCogra, for Inexia to actually give a damn, and investigate properly. The problem is now "cured".
These timeout issues are also a big problem, especially when the casino tries to make it look like YOUR fault, rather than a systems failure, which is what it is.
Support, "lying" (telling you what you want to hear, rather than "I don't know", or "Monday at the earliest") makes the matter worse, since you are then measuring future performance against a false promise, and the result is destined to be a failure on the part of the casino to live up to the promise. Over the weekend, this is three "lies" and three "failures", whereas they could have opted for ONE failure by saying "wait till Monday".
Despite this, it is STILL worth complaining to the rep, he has more chance of getting to the bottom of this than you do through normal CS.
If David isn't there, I believe there is cover provided by another JF rep on the rep account here.