Jackpot factory's withdrawal is REALLY TERRIBLE.

[DONGHEEIKIM]

I requested withdrawal(Click2Pay, about over USD 100,000) 24/9/2008,But until this time(15/1/2009), not completed.

There is no explanation or any feedback.

Just always service team says "JUST WAIT".

It's almost 4 months...

REALLY SLOW AND TERRIBLE WITHDRWAL.

How can I contact David Brickman?


DONGHEEI KIM

 

[winbig]

Over $100K and you've waited this long? You've more patience than I do.

You can contact David (or someone that can get in touch with him) here: https://www.casinomeister.com/forums/members/

 

[RobWin]

I requested withdrawal(Click2Pay, about over USD 100,000) 24/9/2008,But until this time(15/1/2009), not completed.

There is no explanation or any feedback.

Just always service team says "JUST WAIT".

It's almost 4 months...

REALLY SLOW AND TERRIBLE WITHDRWAL.

How can I contact David Brickman?


DONGHEEI KIM

Jedi, have you not been paid any of this large win yet ??

 

[DONGHEEIKIM]

Yes, I am worrying about withdrawal.

There is no phone call or any explanation.

I called serveral times, over 100 email, the answer is "Just wait"

And my account is locked for 4 months.

 

[CasinoKidd]

Dongheei,

Can you please elaborate on the situation? What were you playing? How much did you deposit, etc.

The best person on this forum to contact are Maxd and Casinomeister through the pitch-a-bitch system. They are skilled in helping in these situations.

Good luck.

 

[LaurieJim]

4 months is way to long, i would contact max at pitch a bitch, just like casino kidd suggested, theres no reason to have put you off this long and locked your account if you abided by all the t/c, you did abide by all the t/c i hope ? ........ good luck to you as thats alot of money your talking about not being paid.........laurie

 

[DONGHEEIKIM]

Detail situation

I made account on Wildjack about 2 or 3 years ago

And I deposited over 5,000 totally( I don't remember exactly)

I couldn't remember my account and I made another account.
and deposited about 1 or 200 USD.

after that I won over 100K, requested withdrawal(Click2Pay) 24/9/2008
(After that My ID is locked, I don't know reason)

I sent utility bill&other documents and translation aobut 1 and half month by Wildjack Financial Department...

I think It's completed 11/2008.
after that, Just I've been waiting until now...

I sent email to Jackpot Factory but there is no reply.

 

[Luigi810]

WOW DONGHEEIKIM, I would be busting, I can't believe your not even getting an explanation, maybe they think your gonna let it go..
Please keep us posted and good luck to you..

 

[LaurieJim]

I made account on Wildjack about 2 or 3 years ago

And I deposited over 5,000 totally( I don't remember exactly)

I couldn't remember my account and I made another account.
and deposited about 1 or 200 USD.

after that I won over 100K

I sent utility bill and translation aobut 1 and half month...

I think It's completed 11/2008. after that, Just I've been waiting until now...

did you explain this to wildjack or to emma who always has answered my emails promptly in the past, as i have never had a problem getting paid by them, but again i didnt have 100k in my balance or my account locked, something just seems very odd here imo...........laurie

 

[rockycatt]

I made account on Wildjack about 2 or 3 years ago

And I deposited over 5,000 totally( I don't remember exactly)

I couldn't remember my account and I made another account.
and deposited about 1 or 200 USD.

after that I won over 100K, requested withdrawal(Click2Pay) 24/9/2008
(After that My ID is locked, I don't know reason)

I sent utility bill&other documents and translation aobut 1 and half month by Wildjack Financial Department...

I think It's completed 11/2008.
after that, Just I've been waiting until now...




I sent email to Jackpot Factory but there is no reply.

I made account on Wildjack about 2 or 3 years ago

And I deposited over 5,000 totally( I don't remember exactly)

I couldn't remember my account and I made another account.
and deposited about 1 or 200 USD.


????? sounds like multi acounting research /problem??

boy thats a lot of doe to not get

 

[DONGHEEIKIM]

I didn't get bonus

I made account on Wildjack about 2 or 3 years ago

And I deposited over 5,000 totally( I don't remember exactly)

I couldn't remember my account and I made another account.
and deposited about 1 or 200 USD.


????? sounds like multi acounting research /problem??

boy thats a lot of doe to not get

I made account because lost my old account number.

And Wildjack alredy sent I had another account, And so, I didn't get welcome bonus.

Is that problem?

 

[Vegasbum]

I have my doubts about this thread........hmmmm

 

[DONGHEEIKIM]

It's my first withdrawal screen shot

After This screenshot I forgot to get a capture screenshot...
(this screenshot is first withdrawal, After that I won another thing)
It was my first withdrawal screen shot. At that time I made 8840 USD from Video porker.

 

[Jasminebed]

Pitching A Bitch

Jedi, first you need to contact the rep on this forum: I see that you have left a message on his page. I can't tell when he was last on the forum...there is no date.

Give him until Monday, and then read the Pitch-a-bitch instructions https://www.casinomeister.com/player-arbitration-pab/

Follow the instructions, and get in touch with Maxd, the Pitch-A-Bitch arbitrator.

I understand how one can be unaware that a casino you signed up at was taken over by another, but it sounds like they knew that and opened another account for you without a welcome bonus.

They have not even offered you a reason for the slow (or no) pay.

I hope the links help.

 

[DONGHEEIKIM]

Thank you

Jedi, first you need to contact the rep on this forum: I see that you have left a message on his page. I can't tell when he was last on the forum...there is no date.

Give him until Monday, and then read the Pitch-a-bitch instructions https://www.casinomeister.com/player-arbitration-pab/

Follow the instructions, and get in touch with Maxd, the Pitch-A-Bitch arbitrator.

I understand how one can be unaware that a casino you signed up at was taken over by another, but it sounds like they knew that and opened another account for you without a welcome bonus.

They have not even offered you a reason for the slow (or no) pay.

I hope the links help.

Thank you

 

[DONGHEEIKIM]

I called to service team

I called to customer service.

The answer is same "YOU DON'T CONTACT FINANCIAL DEPARTMENT AND YOU HAVE TO WAIT FOREVER"

It's really worst withdrawal procedure...

 

[CasinoKidd]

I called to customer service.

The answer is same "YOU DON'T CONTACT FINANCIAL DEPARTMENT AND YOU HAVE TO WAIT FOREVER"

It's really worst withdrawal procedure...

I doubt that's exactly what they said.

 

[DONGHEEIKIM]

For 2 weeks The same answer

"Our financial department or casino management will send feedback within 48 hours" but This answer is same for 2 weeks.

I tried to contact customer service several times for 2 weeks by email and phone call.

But always same answer

 

[zebedy]

I made account because lost my old account number.

And Wildjack alredy sent I had another account, And so, I didn't get welcome bonus.

Is that problem?

yep a big problem, unless you have it in writing that they would allow you to open another account your probably screwed,and its probably why they locked your new account, when you lost your old acc no you should have contacted there support and got youre account details sent to you, opening a second account is a big no no, its in there t&cs

5.5 At all times, you may only have one account, for which you will register using your own, correct name. You may not access a Casino by means of another person"s account. Should you attempt to open more than one account, under your own name or under any other name, or attempt to access a Casino by means of another person"s account, we reserve the right to immediately close all your accounts and bar you from future use of any of the Casinos.

 

[DONGHEEIKIM]

I think it's not concerned with create another account

yep a big problem, unless you have it in writing that they would allow you to open another account your probably screwed,and its probably why they locked your new account, when you lost your old acc no you should have contacted there support and got youre account details sent to you, opening a second account is a big no no,

I think it's not concerned with create another account.

Because If making another one account is not allowed then they must lock when I create another one.
Also they sent email "You made another Account and so, we can't give to you welcome bonus"
At that time my new Account is available.

I made another one and deposited money.
Also I'd been gaming until I requested 3 or 4 withdrawal.

I think Account locking is Loyalty bonus problem or other security problem.
Because I played game on 2 PCs. home and office.
Sometimes I played Flash based casino on my home PC or sometimes
played windows sw based on my office PC.


If they gave to me welcome bonus to my new account then it must be not allowed...

But different situation, Because just I lost my account about over 2 years ago. I changed my PC also. And my old email account is lost...

But I want to tell that Account problem is not a point.
I am worrying and angry about "There is no explanation or feedback from them why withdrawal is delying" for long time

 

[DONGHEEIKIM]

If you right then they will not request my Documents

yep a big problem, unless you have it in writing that they would allow you to open another account your probably screwed,and its probably why they locked your new account, when you lost your old acc no you should have contacted there support and got youre account details sent to you, opening a second account is a big no no, its in there t&cs

If you are right, They don't request my Documents. Right?
Because it's already disallowed withdrawal. It makes sense?

 

[zebedy]

If you are right, They don't request my Documents. Right?
Because it's already disallowed withdrawal. It makes sense?

yes it seems odd that they would ask for documents then take this long in telling you what is happening regarding your cashout, 4 months although in there t&cs they have what i believe has been called the FU clause, giving them the right to do whatever they want,

EXCLUSION, SUSPENSION AND TERMINATION
6.1 We may refuse to register you as a player at any or all of the Casinos or elect to de-register, exclude or suspend you as a player from a Casino at any time,
for any reason or for no reason whatsoever.

6.2 You acknowledge that we have no obligation whatsoever to provide you with prior notice of our decision to refuse, de-register, exclude or suspend you as a player, nor are we required to furnish you with any reasons for such decisions.
6.3 If we de-register, exclude or suspend you from a Casino, we shall have the unlimited right to:6.3.1 withhold payment to you of any contested funds, whether such funds are deposits, refunds, bonuses, free monies, Casino credits, payouts or the like

 

[DONGHEEIKIM]

You mean every Jackpot Factory casino is fake?

yes it seems odd that they would ask for documents then take this long in telling you what is happening regarding your cashout, 4 months although in there t&cs they have what i believe has been called the FU clause, giving them the right to do whatever they want,

From your logic Almost casino is fake ?

It can be rejected although some one win big Jackpot?

You mean Casino management cancel or reject payout without any reason?

Why do you play online gamble?

Why do you believe any Casino site?

Your logic is paradox???

If they reject or cancel, refuse my withdrawal then I will notify their faking on internet by publising Ad. on famous casino community continuously.
I will do that until Jackpot factory is disappeared on the earth.
But I want to believe, I hope to believe that Jackpot Factory is not bad company

 

[The Dude]

Admin Note: complaints

Here is another example of a newbie member who feels that the forum rules do not apply to him.

When signing up in this forum, new members are required to read the rules. They indicate that they have by clicking the little box that says, I have read the rules. They are also PMd by Vortran who clearly states how complaints are handled in this forum. Apparently this new member has overlooked this.

DO NOT CIRCUMVENT THE COMPLAINT PROCEDURES BY POSTING COMPLAINTS IN THE WRONG SECTIONS

He can either PAB or patiently wait for the casino rep to address this matter. Max or I will update this thread when we have any news on this issue. I'll PM the rep now and put him in touch with the OP.

 

[maxd]

FYI, the PAB process is available to you and begins here: Pitch-A-Bitch FAQ.

Contact me if you have any questions about the process -- _after_ you've read the FAQ -- or problems with it.

 

[KasinoKing]

Here is another example of a newbie member who feels that the forum rules do not apply to him.

When signing up in this forum, new members are required to read the rules. They indicate that they have by clicking the little box that says, I have read the rules. They are also PMd by Vortran who clearly states how complaints are handled in this forum. Apparently this new member has overlooked this.

DO NOT CIRCUMVENT THE COMPLAINT PROCEDURES BY POSTING COMPLAINTS IN THE WRONG SECTIONS.

I'm getting REALLY confused now!

Earlier this week you quoted the rules (to another newbie) as saying:-

POSTING COMPLAINTS

Complaints can only be posted by Fully Registered members and above. To become a Fully Registered, one must have 50 reputation points, OR 100 posts, AND be a member for at least 30 days. When you become a Fully Registered member, these are the guidelines for complaints:

Complaints can only be posted in the Complaints Section. If you have a complaint concerning online casinos or poker rooms, please refer to our guidelines: MUST READ: Posting Your Complaint.

As DONGHEEIKIM is new, how is he supposed to 'post in the right section'

Someone put me straight on this please!

KK

 

[maxd]

I know B is burning the candle at both ends right now trying to wrap up the Awards so I'll step in here and offer a few words:

As DONGHEEIKIM is new, how is he supposed to 'post in the right section' ....

He isn't supposed to post it, that's the point.

• Complaints are supposed to be posted in the Complaints section.
  
• Newbies are not allowed to post in the Complaints section.
  
• Posting Complaints outside the Complaints section is verbotten.

Where is the confusion?
Not being permitted to do something does not mean "find another way to do the thing anyway": "no" means "no".

And at the risk of repeating myself, newbies _are_ allowed to PAB providing they follow the procedures there: see the Pitch-A-Bitch FAQ.

Finally, once the OP has had a chance to read this and comment, or not as they see fit, one of us will be bumping this over to the Complaints forums where it belongs.

 

[Mousey]

I'm getting REALLY confused now!

Earlier this week you quoted the rules (to another newbie) as saying:-

As DONGHEEIKIM is new, how is he supposed to 'post in the right section'

Someone put me straight on this please!

KK

It appears there are two options.

....
He can either PAB or patiently wait for the casino rep to address this matter. .....

And for some reason, I get the feeling this one smells to high heaven... no offense to the OP.

 

[KasinoKing]

Look, I'm not trying to stir the pot or anything, but you just said:-

Finally, once the OP has had a chance to read this and comment, or not as they see fit, one of us will be bumping this over to the Complaints forums where it belongs.

... in reply to my post made AFTER the thread had already been moved to the complaints section.


Before that you said:

He isn't supposed to post it, that's the point.
Complaints are supposed to be posted in the Complaints section.
Newbies are not allowed to post in the Complaints section.
Posting Complaints outside the Complaints section is verbotten.
Where is the confusion?
Not being permitted to do something does not mean "find another way to do the thing anyway": "no" means "no".

And previously Bryan said:
"DO NOT CIRCUMVENT THE COMPLAINT PROCEDURES BY POSTING COMPLAINTS IN THE WRONG SECTIONS"
and not:
"BECAUSE YOU ARE NEW HERE YOU ARE NOT ALLOWED TO POST ANY COMPLAINTS ANYWHERE ON THE FORUM"

There's my confusion.

I totally respect Bryan & his right to have any rules he wants on his forum, but my opinion is this 'complaints rule' is daft. I'm sure most of the other regulars here want newbies to be able to post their gripes & groans - that's how many of us found our way here in the first place!

KK

 

[I BEEN THERE]

First off, Let me say this please. The majority of people came or sought help & found this forum due to an online gaming site. Most people that stay on do so for the great information that comes from these very people ( that is why I still read it ). As for this payout, I am not surprised. One, it is very high & they will most probably try to find ANY reason not to pay. If the continued to take your funds then with all due respect they should pay it & now !

Now, My bitch ! I find it very hard to swallow that they GAVE YOU a reward ( 150.00 ) for WINNING 8000.00+.. Oh, Don't get me wrong, I saw the screeshot, I believe it. I just find it a severe slap in the face to MANY players that feed them & lose their asses & never get a Thank you anymore.
Apparently they reward those that take them for thousands and ta'hell with those that play often & lose thousands. One would think they would want to keep players around by appreciating them as well. I suppose, they figure they want to please you more than 8000.00 * & make you happy enought to give it all back WHEN & IF YOU FINALLY GET IT...

I am certainly beginning to see the BIG picture & it sure the hell ain't pretty for long time players & supporters ~~~~~~~~~~~~~~~~~!

Just once, I would like to make or see a recent post that says JPF has done something good for some of their long time supporters who haven't won big ! Been so long, Christmas & New Years went past, Nothing good and now I see this.... Such a shame for a place that once had such a good reputation, that greed and rudeness has taken over like so many others.

I BEEN THERE

 

[jerrylee]

What I find curious is why DONGHEEIKIM opened another account after "forgetting" his/her password. Why not just call/email customer support for help to reset your current password?

In reading the terms and conditions quoted here about having one account, it seems the casino is correct in barring you from their site. I believe there is more behind the scenes info in this case than a simple "I forgot my password so I created a new account" Why would a player risk over $55K by breaking one of the terms of agreement just for a simple password issue?

edit I just read that The Jackpot Factory was awarded Best Casino Group 2008 by Bryan.
Hmmm and DONGHEEIKIM's mission is to shut them down?

 

[gambler777]

I see a lot of problems with this complaint. But number one, to me, is the fact that if newbie should not be posting a complaint,, then those of us who have been members for a while, should not be replying to said complaint. I do see some problems with newbies not being able to post complaint, but I also agree that contacting rep or PAB first, is a much better option. But this really only works with accredited casinos. Unfortunately my first time here was because I was ripped off by Virtual Casino Group. I knew nothing about this site or really about online gambling when I came here. AFTER I got ripped off I did an internet search and was LUCKY enough to find Casinomeister. YEAH!! But I was totally confused on the site and posted in the wrong place, but turned out to be the right place because it was a rogue casino. But I did not know that until I found Casinomeister. So thanks to all of you at Casinomeister, and I myself will not reply to any posting that are not allowed (after this) until the situation is resolved. Happy New Year All

 

[Jackpot Factory]

Reply from David Brickman at the Jackpot Factory

Hi everyone,

Unfortunately this case went on far too long before being brought to my attention. It was a classic case of miscommunications between departments. No excuses, we dropped the ball.

That being said, I am happy to let everyone know we have closed the case with DONGHEEIKIM. As always, due to player confidentiality I am not at liberty to disclose the resolution. If this player would like to let everyone know about it he is obviously more than welcome too.

All the best,


David Brickman
VP of Player Affairs

 

[Jasminebed]

Thanks for your post Mr. Brickman. Unfortunately, Mr. Kim cannot respond to this thread, due to restrictions on new members and posting in the complaints forum. I respect your decision not to discuss a customer's business in a public forum.

Perhaps one of the moderators could ask him by PM is he would like to include a statement, and include a quote on his behalf?

 

[maxd]

Turns out the player was guilty of account fraud, multiple counts.

 

[RobWin]

Turns out the player was guilty of account fraud, multiple counts.

Multiple, as in more than the "Two" he did admit to opening Max ??

 

[LaurieJim]

Turns out the player was guilty of account fraud, multiple counts.

i knew there was something odd about the o.p 's thread, jackpot factory might drop the ball every once in awhile as mr. brinkman stated but not a 100k one, they do answer their emails and they do pay..........laurie

 

[maxd]

.. as in more than the "Two" he did admit to...?

Try many times more than "two."

 

[RobWin]

Try many times more than "two."

Yea, that's what I kinda figured...it all makes sense now.