Jackpot factory's withdrawal is REALLY TERRIBLE.

[DONGHEEIKIM]

I requested withdrawal(Click2Pay, about over USD 100,000) 24/9/2008,But until this time(15/1/2009), not completed.

There is no explanation or any feedback.

Just always service team says "JUST WAIT".

It's almost 4 months...

REALLY SLOW AND TERRIBLE WITHDRWAL.

How can I contact David Brickman?


DONGHEEI KIM

 

[winbig]

Over $100K and you've waited this long? You've more patience than I do.

You can contact David (or someone that can get in touch with him) here: https://www.casinomeister.com/forums/members/

 

[RobWin]

I requested withdrawal(Click2Pay, about over USD 100,000) 24/9/2008,But until this time(15/1/2009), not completed.

There is no explanation or any feedback.

Just always service team says "JUST WAIT".

It's almost 4 months...

REALLY SLOW AND TERRIBLE WITHDRWAL.

How can I contact David Brickman?


DONGHEEI KIM

Jedi, have you not been paid any of this large win yet ??

 

[DONGHEEIKIM]

Yes, I am worrying about withdrawal.

There is no phone call or any explanation.

I called serveral times, over 100 email, the answer is "Just wait"

And my account is locked for 4 months.

 

[CasinoKidd]

Dongheei,

Can you please elaborate on the situation? What were you playing? How much did you deposit, etc.

The best person on this forum to contact are Maxd and Casinomeister through the pitch-a-bitch system. They are skilled in helping in these situations.

Good luck.

 

[LaurieJim]

4 months is way to long, i would contact max at pitch a bitch, just like casino kidd suggested, theres no reason to have put you off this long and locked your account if you abided by all the t/c, you did abide by all the t/c i hope ? ........ good luck to you as thats alot of money your talking about not being paid.........laurie

 

[DONGHEEIKIM]

Detail situation

I made account on Wildjack about 2 or 3 years ago

And I deposited over 5,000 totally( I don't remember exactly)

I couldn't remember my account and I made another account.
and deposited about 1 or 200 USD.

after that I won over 100K, requested withdrawal(Click2Pay) 24/9/2008
(After that My ID is locked, I don't know reason)

I sent utility bill&other documents and translation aobut 1 and half month by Wildjack Financial Department...

I think It's completed 11/2008.
after that, Just I've been waiting until now...

I sent email to Jackpot Factory but there is no reply.

 

[Luigi810]

WOW DONGHEEIKIM, I would be busting, I can't believe your not even getting an explanation, maybe they think your gonna let it go..
Please keep us posted and good luck to you..

 

[LaurieJim]

I made account on Wildjack about 2 or 3 years ago

And I deposited over 5,000 totally( I don't remember exactly)

I couldn't remember my account and I made another account.
and deposited about 1 or 200 USD.

after that I won over 100K

I sent utility bill and translation aobut 1 and half month...

I think It's completed 11/2008. after that, Just I've been waiting until now...

did you explain this to wildjack or to emma who always has answered my emails promptly in the past, as i have never had a problem getting paid by them, but again i didnt have 100k in my balance or my account locked, something just seems very odd here imo...........laurie

 

[rockycatt]

I made account on Wildjack about 2 or 3 years ago

And I deposited over 5,000 totally( I don't remember exactly)

I couldn't remember my account and I made another account.
and deposited about 1 or 200 USD.

after that I won over 100K, requested withdrawal(Click2Pay) 24/9/2008
(After that My ID is locked, I don't know reason)

I sent utility bill&other documents and translation aobut 1 and half month by Wildjack Financial Department...

I think It's completed 11/2008.
after that, Just I've been waiting until now...




I sent email to Jackpot Factory but there is no reply.

I made account on Wildjack about 2 or 3 years ago

And I deposited over 5,000 totally( I don't remember exactly)

I couldn't remember my account and I made another account.
and deposited about 1 or 200 USD.


????? sounds like multi acounting research /problem??

boy thats a lot of doe to not get

 

[DONGHEEIKIM]

I didn't get bonus

I made account on Wildjack about 2 or 3 years ago

And I deposited over 5,000 totally( I don't remember exactly)

I couldn't remember my account and I made another account.
and deposited about 1 or 200 USD.


????? sounds like multi acounting research /problem??

boy thats a lot of doe to not get

I made account because lost my old account number.

And Wildjack alredy sent I had another account, And so, I didn't get welcome bonus.

Is that problem?

 

[Vegasbum]

I have my doubts about this thread........hmmmm

 

[DONGHEEIKIM]

It's my first withdrawal screen shot

After This screenshot I forgot to get a capture screenshot...
(this screenshot is first withdrawal, After that I won another thing)
It was my first withdrawal screen shot. At that time I made 8840 USD from Video porker.

 

[Jasminebed]

Pitching A Bitch

Jedi, first you need to contact the rep on this forum: I see that you have left a message on his page. I can't tell when he was last on the forum...there is no date.

Give him until Monday, and then read the Pitch-a-bitch instructions https://www.casinomeister.com/player-arbitration-pab/

Follow the instructions, and get in touch with Maxd, the Pitch-A-Bitch arbitrator.

I understand how one can be unaware that a casino you signed up at was taken over by another, but it sounds like they knew that and opened another account for you without a welcome bonus.

They have not even offered you a reason for the slow (or no) pay.

I hope the links help.

 

[DONGHEEIKIM]

Thank you

Jedi, first you need to contact the rep on this forum: I see that you have left a message on his page. I can't tell when he was last on the forum...there is no date.

Give him until Monday, and then read the Pitch-a-bitch instructions https://www.casinomeister.com/player-arbitration-pab/

Follow the instructions, and get in touch with Maxd, the Pitch-A-Bitch arbitrator.

I understand how one can be unaware that a casino you signed up at was taken over by another, but it sounds like they knew that and opened another account for you without a welcome bonus.

They have not even offered you a reason for the slow (or no) pay.

I hope the links help.

Thank you

 

[DONGHEEIKIM]

I called to service team

I called to customer service.

The answer is same "YOU DON'T CONTACT FINANCIAL DEPARTMENT AND YOU HAVE TO WAIT FOREVER"

It's really worst withdrawal procedure...

 

[CasinoKidd]

I called to customer service.

The answer is same "YOU DON'T CONTACT FINANCIAL DEPARTMENT AND YOU HAVE TO WAIT FOREVER"

It's really worst withdrawal procedure...

I doubt that's exactly what they said.

 

[DONGHEEIKIM]

For 2 weeks The same answer

"Our financial department or casino management will send feedback within 48 hours" but This answer is same for 2 weeks.

I tried to contact customer service several times for 2 weeks by email and phone call.

But always same answer

 

[zebedy]

I made account because lost my old account number.

And Wildjack alredy sent I had another account, And so, I didn't get welcome bonus.

Is that problem?

yep a big problem, unless you have it in writing that they would allow you to open another account your probably screwed,and its probably why they locked your new account, when you lost your old acc no you should have contacted there support and got youre account details sent to you, opening a second account is a big no no, its in there t&cs

5.5 At all times, you may only have one account, for which you will register using your own, correct name. You may not access a Casino by means of another person"s account. Should you attempt to open more than one account, under your own name or under any other name, or attempt to access a Casino by means of another person"s account, we reserve the right to immediately close all your accounts and bar you from future use of any of the Casinos.

 

[DONGHEEIKIM]

I think it's not concerned with create another account

yep a big problem, unless you have it in writing that they would allow you to open another account your probably screwed,and its probably why they locked your new account, when you lost your old acc no you should have contacted there support and got youre account details sent to you, opening a second account is a big no no,

I think it's not concerned with create another account.

Because If making another one account is not allowed then they must lock when I create another one.
Also they sent email "You made another Account and so, we can't give to you welcome bonus"
At that time my new Account is available.

I made another one and deposited money.
Also I'd been gaming until I requested 3 or 4 withdrawal.

I think Account locking is Loyalty bonus problem or other security problem.
Because I played game on 2 PCs. home and office.
Sometimes I played Flash based casino on my home PC or sometimes
played windows sw based on my office PC.


If they gave to me welcome bonus to my new account then it must be not allowed...

But different situation, Because just I lost my account about over 2 years ago. I changed my PC also. And my old email account is lost...

But I want to tell that Account problem is not a point.
I am worrying and angry about "There is no explanation or feedback from them why withdrawal is delying" for long time

 

[DONGHEEIKIM]

If you right then they will not request my Documents

yep a big problem, unless you have it in writing that they would allow you to open another account your probably screwed,and its probably why they locked your new account, when you lost your old acc no you should have contacted there support and got youre account details sent to you, opening a second account is a big no no, its in there t&cs

If you are right, They don't request my Documents. Right?
Because it's already disallowed withdrawal. It makes sense?

 

[zebedy]

If you are right, They don't request my Documents. Right?
Because it's already disallowed withdrawal. It makes sense?

yes it seems odd that they would ask for documents then take this long in telling you what is happening regarding your cashout, 4 months although in there t&cs they have what i believe has been called the FU clause, giving them the right to do whatever they want,

EXCLUSION, SUSPENSION AND TERMINATION
6.1 We may refuse to register you as a player at any or all of the Casinos or elect to de-register, exclude or suspend you as a player from a Casino at any time,
for any reason or for no reason whatsoever.

6.2 You acknowledge that we have no obligation whatsoever to provide you with prior notice of our decision to refuse, de-register, exclude or suspend you as a player, nor are we required to furnish you with any reasons for such decisions.
6.3 If we de-register, exclude or suspend you from a Casino, we shall have the unlimited right to:6.3.1 withhold payment to you of any contested funds, whether such funds are deposits, refunds, bonuses, free monies, Casino credits, payouts or the like

 

[DONGHEEIKIM]

You mean every Jackpot Factory casino is fake?

yes it seems odd that they would ask for documents then take this long in telling you what is happening regarding your cashout, 4 months although in there t&cs they have what i believe has been called the FU clause, giving them the right to do whatever they want,

From your logic Almost casino is fake ?

It can be rejected although some one win big Jackpot?

You mean Casino management cancel or reject payout without any reason?

Why do you play online gamble?

Why do you believe any Casino site?

Your logic is paradox???

If they reject or cancel, refuse my withdrawal then I will notify their faking on internet by publising Ad. on famous casino community continuously.
I will do that until Jackpot factory is disappeared on the earth.
But I want to believe, I hope to believe that Jackpot Factory is not bad company

 

[Casinomeister]

Admin Note: complaints

Here is another example of a newbie member who feels that the forum rules do not apply to him.

When signing up in this forum, new members are required to read the rules. They indicate that they have by clicking the little box that says, I have read the rules. They are also PMd by Vortran who clearly states how complaints are handled in this forum. Apparently this new member has overlooked this.

DO NOT CIRCUMVENT THE COMPLAINT PROCEDURES BY POSTING COMPLAINTS IN THE WRONG SECTIONS

He can either PAB or patiently wait for the casino rep to address this matter. Max or I will update this thread when we have any news on this issue. I'll PM the rep now and put him in touch with the OP.

 

[maxd]

FYI, the PAB process is available to you and begins here: Pitch-A-Bitch FAQ.

Contact me if you have any questions about the process -- _after_ you've read the FAQ -- or problems with it.