Is this the way to speak to a potential customer BETCRIS

GOCC

Banned User - violation of <a href="http://www.cas
Joined
Jul 19, 2005
Location
UK
Is it me, or does Jose need some customer service training
 

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ugaboga

Casino Addict
Joined
Sep 8, 2007
Location
Australia
Betcris is one of the leaders in the online sportsbook industry. I've never had any issues with their support and I use them quite reguarly for sportsbetting. They pay on time, respond to e-mails promptly etc.

Bill Dozer highly recommends them, along with Bookmaker.com, Betdsi.com (which are their other operations).

I wouldn't recommend their casino tho.... I can never win with their blackjack... I've lost too many hands in a row, especially when playing with higher stakes :mad: Plus I'm no fan of flash casinos and their slot selection is simply AWFUL.

But in this case you are right... The CSR showed no interest in responding to your questions, very unprofessional behaviour. I recommend emailing them the transcript.
 

GOCC

Banned User - violation of <a href="http://www.cas
Joined
Jul 19, 2005
Location
UK
Well I mailed them the chat 7 hours ago with the following and received no reply

I today had the misfortune of engaging in a live chat
conversation with one of your operators. I have never
been "Chatted" to it such a condecending way. Comments
like, I have just told you so and Ive just told you"

I was asking a genuine question regarding an offer on
your website. Then he turns round and says this is for
people in spain only. If its for people in spain, whys
it available in GBP as well.

If possible, I would take jose for a bit of customer
service training on how to speak to potential clients.


Can you

A Provide a link for the terms of your casino promo
B Confirm its available for UK players

Thank you
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
We are always told to READ the T & C - why was this rep so evasive to the extremely simple question of a link to the T & C. It is no good having CS say "I told you so", as casino management do not accept this as good enough should a dispute later arise. Worse, this rep kept changing the story with each reply, and there were numerous inconsitancies. If the offer was only for Spain, this is a most important term, and shoud be on the damn BANNER, let alone a T & C page.

Seems to be a case of the sportsbook adding a casino as an afterthought, and showing no interest in those who come along just for the casino. This makes it look like it won't be worth playing at anyway.
 

tesla

Dormant account
PABnoaccred
PABnoaccred2
Joined
Jul 1, 2005
Location
the world
I have bad customer support experiences at bookmaker(sister of betcris) and their casino management seems to change rules on the fly at times. But overall they are decent site and you shouldn't have problems with payments.
 

GOCC

Banned User - violation of <a href="http://www.cas
Joined
Jul 19, 2005
Location
UK
While I may have no problem with payment, I wont know because they still havent replied to my email and are just ignoring me. As a potential customer, I expect a little bit more.

I have tried to search the site and no T&Cs are there
 

ugaboga

Casino Addict
Joined
Sep 8, 2007
Location
Australia
We are always told to READ the T & C - why was this rep so evasive to the extremely simple question of a link to the T & C. It is no good having CS say "I told you so", as casino management do not accept this as good enough should a dispute later arise. Worse, this rep kept changing the story with each reply, and there were numerous inconsitancies. If the offer was only for Spain, this is a most important term, and shoud be on the damn BANNER, let alone a T & C page.

Seems to be a case of the sportsbook adding a casino as an afterthought, and showing no interest in those who come along just for the casino. This makes it look like it won't be worth playing at anyway.

Their Casino is awful and designed to swallow everyone's sportsbook winnings. It's like a black hole that sucks everything in.
 
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