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Is it normal for online casinos not to provide RTP history?

A

andym

Experienced Member
Joined
Jul 6, 2013
Location
germany
Hi guys,

short queston:
Is it normal these days that when you ask your online casino for your real RTP number of the complete year that they dont want to provide you that figure?
Quote "We dont do that since of internal reguations...please ask directly the slot providers"...
 
Solution
DreamRJ
Trustworthy casinos should always be able to tell you your RTP if they do not or say they can not, then stop playing their as they are obviously not trustworthy lol

Majority of casinos have RTP tools in your accounts, where you can view your RTP's not all online casinos do but you should always be able to get it when you ask in live chat or email support etc etc!
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andym said:
Hi guys,

short queston:
Is it normal these days that when you ask your online casino for your real RTP number of the complete year that they dont want to provide you that figure?
Quote "We dont do that since of internal reguations...please ask directly the slot providers"...
Click to expand...
rubbish, how would a slot provider know your RTP, thats internal casino data. Which casino is it?
 
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Trustworthy casinos should always be able to tell you your RTP if they do not or say they can not, then stop playing their as they are obviously not trustworthy lol

Majority of casinos have RTP tools in your accounts, where you can view your RTP's not all online casinos do but you should always be able to get it when you ask in live chat or email support etc etc!
 
Upvote 2 Downvote
Solution
RTP is seriously down across all providers at the moment. Since Playngo ‘officially’ introduced 84% slots there is a race to the bottom between all casinos and software providers. Nobody wants to serve 94-96% slots while their competitors provide 84% and nobody seems to really care.

My personal RTP for the last 4 months is 83% for 50000 spins with the slots from five most “reputable” providers. Never before I had such a long bad streak in the past.
P.S. all the slots I played have an official RTP OF 95-96
 
Last edited:
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I've modified the thread title to get some more interest in this thread. I have also made this a "Question" thread where you can vote for your best answer. The best answer gets pushed up to the top, and the person supplying the best answer gets a secret prize. How 'bout them apples?
 
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yes its normal and stop asking for it, we have more to do.
 
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CasinoNinja said:
Casinos should have a function to provide this for you, should be something real simple to see from a specific period ie "January 2019 - April 2020, Deposits: xxx Withdraws:xxx, Net winnings/loss: xxx"

Can't be that hard to implement
Click to expand...
yes, too hard
 
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abuyang said:
RTP is seriously down across all providers at the moment. Since Playngo ‘officially’ introduced 84% slots there is a race to the bottom between all casinos and software providers. Nobody wants to serve 94-96% slots while their competitors provide 84% and nobody seems to really care.

My personal RTP for the last 4 months is 83% for 50000 spins with the slots from five most “reputable” providers. Never before I had such a long bad streak in the past.
P.S. all the slots I played have an official RTP OF 95-96
Click to expand...
If Play 'n' Go is an issue, do the "Play n Go trick" and examine the 'xyz'fly file as the slot loads, the method is on here somewhere. Worth doing this before playing, every time.
 
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L&L-Jan said:
yes its normal and stop asking for it, we have more to do.
Click to expand...

Love this reply. RTP requests should be honoured but what do you want to know? “I’m sorry Boris but your RTP from your 16 spins was 20%” - “But you advertise 94, give me a bonus.”
 
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colinsunderland said:
rubbish, how would a slot provider know your RTP, thats internal casino data. Which casino is it?
Click to expand...
Believe me or not. But it is one of the top5 casinos listed on the casinomeister page.
And it was not a "bot-support" answer but an answer directly from my vip manager...

At least i now managed to get my spintransactions.
However i stopped playing there instantly now...
 
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andym said:
Believe me or not. But it is one of the top5 casinos listed on the casinomeister page.
And it was not a "bot-support" answer but an answer directly from my vip manager...

At least i now managed to get my spintransactions.
However i stopped playing there instantly now...
Click to expand...
I don't know which casino, and if they don't have it set up properly, then I can see why it would be time consuming, but I genuinely don't see how a slot provider would know it, not from your casino username anyway.
Plus, many providers won't speak to end users, playngo for example state they will not respond to customer enquiries (or did last time I looked)
Which casino is it out of interest?
 
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colinsunderland said:
I don't know which casino, and if they don't have it set up properly, then I can see why it would be time consuming, but I genuinely don't see how a slot provider would know it, not from your casino username anyway.
Plus, many providers won't speak to end users, playngo for example state they will not respond to customer enquiries (or did last time I looked)
Which casino is it out of interest?
Click to expand...
N1
 
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DreamRJ said:
Just curious @Casinomeister when does it end?
Click to expand...
When will what end? RTPs not being disclosed? LOL

Believe me, this is a semi-new concept - and I would say 95% of the casino front line staff really have no concept of the functions of the games. Customer service reps - to include VIP service reps are there to ensure you are able to deposit, play, and withdraw your funds without hassles or any issues. It is a rare occurrence when the CSR knows what a seasoned player is talking about when it comes to RTPs. For instance, is it theoretical or actual? This would stump a load of CSRs and they would need to consult their managers. Or Google it :p

Also, lets not forget that in the past, the RTP was not public info for many software providers. I remember MGS's CEO telling me that they would not disclose their RTPs because it would really upset their operators. :p

And good luck finding these out at a land based casino. They won't tell you.

I would be willing to wager that most casino operations don't school their customer support on what RTP percentages actually are. And I would be very surprised (but pleased) to see a page or two discussing RTP on a casino website. But honestly, this is our job at Casinomeister to have these discussions here to educate the gambler. There are many threads in this forum that can teach you everything you need to know about RTP percentages, and if it's something you'd want to care about. :D
 
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Using autoplay and auto stop triggers, I usually keep a rough per session RTP in my head while playing, but nothing beats videoslots 'my RTP' page even if it only goes back 6 months, would like to see something like this as standard in every casino and for lifetime stats, other places such as unibet you can work it out using the casino history but still nowhere near as convient as vs offering.
 
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They should like VS shows all games rtp this is beef lightning stay away from it
 

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Casinomeister said:
When will what end? RTPs not being disclosed? LOL

Also, lets not forget that in the past, the RTP was not public info for many software providers. I remember MGS's CEO telling me that they would not disclose their RTPs because it would really upset their operators. :p

And good luck finding these out at a land based casino. They won't tell you.

I would be willing to wager that most casino operations don't school their customer support on what RTP percentages actually are. And I would be very surprised (but pleased) to see a page or two discussing RTP on a casino website. But honestly, this is our job at Casinomeister to have these discussions here to educate the gambler. There are many threads in this forum that can teach you everything you need to know about RTP percentages, and if it's something you'd want to care about. :D
Click to expand...
As I understand disclosure of theoretical RTP is mandatory for UK online casinos.

However, I don't think any casino should have to waste time and resources calculating a players RTP.... you defo not going to get this if you play table games live anywhere in the world (or on a fixed odds terminal in a British Bookies) - and - as long as the slots are fair (i.e not rogue software) what difference does it make? Theoretical RTP is a target over billions of spins - and for almost all players, across almost all games it will be significantly different from the Real RTP for this player. In both ways! Any game where you have had a multi thousand x stake win, you are likely to be well over RTP for the lifetime of that game.
It would be interesting if any videoslots players (Not me - nerfed RTP's!) can give there largest number of spins they have played on any one game..... it won't be in the billions, I will be slightly surprised if it over 10 million.

(20 spins a minute, playing the same game. for 8 hours a day, it would take you 1041 days of non stop play to get to 10 million spins)

So. in reality, you are asking casinos for irrelevant information - surely you know how luck or unlucky you have been recently yourself?
Videoslots only use it as a gimmick anyway..... just like the list of "hot numbers" you see on roulette tables. COME PLAY ME, I'M PAYING OUT LOADS!!
Check the RTP, if it the highest setting - give the casino your money and hope that your luck is in. If it nerfed, find somewhere else to play!
 
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Ive never asked for a personal rtp anwyehere. Though a few weeks back I did see if Betfair would provide one for my 9 billion spins ive put through BOD there on 1 line (don't really play any other slot there, too many of the RTP settings are pathetic, so my entire lifetime rtp over the entire casino would be based on BOD spins anyway :D ).
Naturally, as expected, I got told the theoretical rtp is 96.xx% . After informing the CS agent i was aware of that but wondered if they might have my personal rtp for it available to share, i was told "we cannot provide that information". Though with the absolute state of their games RTP in general, I wouldn't want to let people know if I were them either.
 
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comparing land based Casinos with online casinos when it comes to a RTP question is just stupid. Sorry.
in a online casino you can change the Slot you play, but the casino still identify you as the Same Player.
in a LB that’s not possible.
 
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