Resolved irregular play ???? just registered! 7 sultans!

This doesn't have to do anything with this particular case but found one somewhat stupid term in their promo rules...sorry for hijacking the thread :)

New customers playing Video Poker will be limited to doubling wins up to a maximum of 20% of the value of their initial deposit plus their bonus until such time as the play-through requirements on their bonus have been met.

So in case you get lucky on a big video poker double-up with their signup bonus, consider it money lost...

Edit: Unless there's a way to have Microgaming software limit them (instead of the regular double up limit) but doubt it...at least with a player by player basis.
 
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This doesn't have to do anything with this particular case but found one somewhat stupid term in their promo rules...sorry for hijacking the thread :)

New customers playing Video Poker will be limited to doubling wins up to a maximum of 20% of the value of their initial deposit plus their bonus until such time as the play-through requirements on their bonus have been met.

So in case you get lucky on a big video poker double-up with their signup bonus, consider it money lost...

Edit: Unless there's a way to have Microgaming software limit them (instead of the regular double up limit) but doubt it...at least with a player by player basis.

I can assure you that the software just wont let you double up any further once you reached that limit.
At least it did when I signed up.
(25.- + 25.- bonus, could not double over 10.-)
 
it seems i have violated their normal terms and conditions. i spoke to a casino rep and he advised/told me to keep my bets under 50% of the table to avoid any hedge betting or what they deem as irregular betting. i asked why irregular betting is not explained fully on the website and he said the website terms was just a guideline and to speak to them for specifics.
so its a no win for me:(
later folks
pete.

only being able to play up to 50% sucks. looks like i'll stick to land based casinos when it comes to roulette.
still think i was screwed.
on the up side, they did give me initial deposit back and 27quid that was deemed fair play!
 
grandmeister, i think i will. i will to see if the fortune lounge rep on this site ha anything to say. also i think i read with ecogra i just cant post straight away, i'll read again their conditions and check.
thank you
pete
 
I am shocked that there IS a "situation" in the first place, insane or otherwise.

How long does it take the rep to double check that the OP did NOT take a bonus, and thus there should be absolutely NO case for "irregular play".

Covering more than 70% of the table without a bonus is pretty insane in itself, and if this idea was posted as a "guaranteed Roulette winning system" it would be laughed at, yet the casino seems to BELIEVE that a "roulette system" like this is SO powerful that even WITHOUT a bonus, it is effectively "fraud", and punishable by confiscation of winnings.

Unless the rep can show this WAS done with a bonus on the account (i.e., complaint is bogus), I really can't see how this can EVER be acceptable behaviour for an accredited casino.

There is actually NO specific "70% rule" in the terms either, this was a catch-all "F U Clause" that allows the casino to deem ANY "system" as "irregular play".

This is not the FIRST time either, as there was an earlier case where a casino decided that betting higher every 9th slot spin was also "irregular play" and confiscated the winnings. This was a shady casino though, and I would NEVER have expected this kind of BS from the likes of Fortune Lounge.

This seems so simple a screw-up that i expected the rep to be back on the 16th with clarification, yet so far NOTHING.

If this really IS FL policy that "irregular play" even WITHOUT a bonus can result in the confiscation of winnings, we, as players, NEED TO KNOW, and RIGHT NOW! (Not next week, or next month, nor even next time this happens).
 
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I am in contact with petshoppete and will investigate and reply to the issue as soon as possible.

Wim
VP Operations
Fortune Lounge

I am playing roulette with 7 sultans too and I did never expect such a "rule" in playing roulettes without bonus!!! In other MG casinos I learned that Microgaming roulettesoftware can be tailored to the size of allowed bettings, so the player can not place any forbidden bets. Why does 7 Sultans not customize the roulettesoftware to avoid such "disgusting incidents"??
 
I am playing roulette with 7 sultans too and I did never expect such a "rule" in playing roulettes without bonus!!! In other MG casinos I learned that Microgaming roulettesoftware can be tailored to the size of allowed bettings, so the player can not place any forbidden bets. Why does 7 Sultans not customize the roulettesoftware to avoid such "disgusting incidents"??

Better STOP then, until this has been cleared up.
 
it seems i have violated their normal terms and conditions. i spoke to a casino rep and he advised/told me to keep my bets under 50% of the table to avoid any hedge betting or what they deem as irregular betting. i asked why irregular betting is not explained fully on the website and he said the website terms was just a guideline and to speak to them for specifics.
so its a no win for me:(
later folks
pete.

only being able to play up to 50% sucks. looks like i'll stick to land based casinos when it comes to roulette.
still think i was screwed.
on the up side, they did give me initial deposit back and 27quid that was deemed fair play!

I wonder if the casino rep knows how Roulette works? To advise you to cover less than 50% of the table!!
If you place a bet on one even-money-chance, e.g. RED, you cover 48,65% of the table (regular playing).
If you choose to place a bet on two even-money-chances, e.g. RED AND PAIR, you cover 75,68% of the table (irregular playing!!)
And if you choose to play three even-money-chances, e.g. RED AND PAIR AND PASSE, you cover 86,49% of the table (irregular playing!!)
I never heard of any casino which interdicts placing a chip to RED AND PAIR at one spin!!
If these are the Roulette-rules at 7 Sultans, their T&C should announce that in BOLD CAPITAL Charcters!! I myself did not interprete the T&C's of 7 Sultans in that manner!
If the case of Petshoppete turns out to be "irregular playing", I think the FLGroup can no longer remain accredited at CM. This rule violates more than one of the "Operational Standards" for accredited casinos: "confiscate winnings for vague & unclear reasons, such as "irregular playing patterns"", or "implement terms that can be construed as "unfair" towards the player".
Unfair, because no Roulette-player would expect that placing a chip on red AND pair turns out to be irregular and the winnings are void!!
 
I just heard from a rather reliable source that the OP did not get his winnings, altough he did not take a bonus.
Deposit refunded, case closed.

I hope the OP can chime in to confirm this.

If true, I can only advise the OP to file a PAB IMMEDIATELY and have Max look into this case.
Confiscating winnings based on irregular play without a bonus involved is outright rogue!:mad:
 
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I just heard from a rather reliable source that the OP did not get his winnings, altough he did not take a bonus.
Deposit refunded, case closed.

I hope the OP can chime in to confirm this.

If true, I can only advise the OP to file a PAB IMMEDIATELY and have Max look into this case.
Confiscating winnings based on irregular play without a bonus involved is outright rogue!:mad:

I think this is why the OP complained in the first case. The emails quoted CLEARLY showed that at first supoport DID say that this was because he DID take a bonus. Having discovered that this was NOT the case, they should have owned up to the mistake & paid up. It seems that instead they started finding other reasons not to pay, including the BULLSHIT about it STILL being "abusive" WITHOUT a bonus.

The only possibilty now that can save face for FL is this not being anything about "irregular play" at all, but about FRAUD, with the OP getting caught out during document checks.

PAB is certainly the best option here, since I very much doubt that they would NOT end up in the rogue pit if they have decided to confiscate winnings from players who DON'T take bonuses, but who play a "roulette system" that the casino doesn't like with their OWN MONEY.
 
This is an outrageous scam move by the casino, utterly ridiculous and totally indefensible. The rogue pit is too good for 'em!!!!! But if they persist in this line perhaps they would consider returning the bets of all players who bet two columns in roulette and lost, such 'safe' bets never lose though, do they.
 
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I just heard from a rather reliable source that the OP did not get his winnings, altough he did not take a bonus.
Deposit refunded, case closed.

I hope the OP can chime in to confirm this.

If true, I can only advise the OP to file a PAB IMMEDIATELY and have Max look into this case.
Confiscating winnings based on irregular play without a bonus involved is outright rogue!:mad:

If this is true, I would hope the casino rep would return to explain this bizarre ruling - if this indeed is the reason the player did not receive his winnings.

And if the player is on the up and up, and the situation is as stated (no fraud or multiple accounts to muddy the issue), I would also hope the player would file a PAB and bring this to Max's attention.

Yep... all it takes is a quick read of a couple of threads and any urge I might have to deposit anywhere and play goes 'poof!'.
 
Please file a PAB OP, if this is true then it cannot go unpunished. And I would like to hear the reps explanation, both sides of the story etc
 
heres the update!
the rep indeed get in touch with me
he mailed his response.
he said he had a lengthy discussion with his player security and that out of ALL the 393 bets i placed, they were ALL on red and black (not allowed in their terms and conditions) which if you look at my history is absolute bull. true, a very small amount of them but not all. he also said that they emailed me after my first withdrwal about this and told me they had confiscated my winnings but i continued in this fashion, which is absolute bull. again if you look at the time of my withdrawals in my history you would see that to.

anyway, they did refund my deposit and let me keep a small amount of my winnings.
i told him that as far i am concerned i will withdraw all my monies, which i have and discontinue playing at a fortune lounge establishment. as i have lost lost nothing i will deem not to take this matter any further.

i do however like to here from the meister or max on this one as if i am in the wrong, i can accept with good grace and lesson learned and do not want to waste their time pitching bitches.
thank you all for yor input
any more advice on this matter would be appreciated
thanks folks
petshoppete.
 
heres the update!
the rep indeed get in touch with me
he mailed his response.
he said he had a lengthy discussion with his player security and that out of ALL the 393 bets i placed, they were ALL on red and black (not allowed in their terms and conditions) which if you look at my history is absolute bull. true, a very small amount of them but not all. he also said that they emailed me after my first withdrwal about this and told me they had confiscated my winnings but i continued in this fashion, which is absolute bull. again if you look at the time of my withdrawals in my history you would see that to.

anyway, they did refund my deposit and let me keep a small amount of my winnings.
i told him that as far i am concerned i will withdraw all my monies, which i have and discontinue playing at a fortune lounge establishment. as i have lost lost nothing i will deem not to take this matter any further.

i do however like to here from the meister or max on this one as if i am in the wrong, i can accept with good grace and lesson learned and do not want to waste their time pitching bitches.
thank you all for yor input
any more advice on this matter would be appreciated
thanks folks
petshoppete.

BOLLOCKS!!!!!!

If ALL your bets were on Red AND Black, you could not POSSIBLY win, so would therefore have NO winnings to confiscate.

The ONLY explanation that would give you WINNINGS from this strategy is if you played with a BONUS, and in this case this term DOES apply.

IF you want to see them "pay" for this "bullshit", them PAB. If you do NOT, then a cloud of suspicion will hang over you, and it will be believed that YOU are the one LYING to the forum, rather than the casino behaving in a rogue manner.

I look forward to the rep coming back during the WORKING week, if only to assure us that FL did NOT come out with this INSANE BULLSHIT about "irregular play" conferring an unfair advantage to the player when they DON'T take a bonus, because it is the SAME as admitting the software is RIGGED, and that "patterns exist that are open to exploitation".
This will also give credibility to the "snake oil" peddlers of "roulette systems", and relates to something I stated in a thread on this topic, that it is the STUPIDITY of casinos that actually BAN players who win short term using "roulette systems" that allows the peddlers of such systems to claim that casinos FEAR players who know them, and thus by inferrence that they actually WORK despite the fact that this is mathematically IMPOSSIBLE.

IF your system DID work, and IS as represented in this thread, then we need to investigate the fairness of MGS Roulette, since your system just CANNOT work mathematically on a RANDOM roulette game.

I am disappointed that the rep sees fit to keep us all in the dark, and allow us to believe that play WITHOUT a bonus can result in confiscation of winnings if the casino decides that an "unfair system" has been used to generate said winnings.

I am astonished, because playing Red & Black can ONLY create a LOSING bet every time "0" comes in, yet can NEVER produce a WINNING outcome, and without a bonus, your deposit will simply drain away to the casino as the zeroes come in, and at approximately the HE of the game.

Only if you do this on French Roulette, and WITH a bonus, can you actually WIN with this strategy, because you will end up with an amount of bonus converted to cash because the HE does NOT cover the WR under standard MGS default 50% weightings - an oversight when MGS designed the defaults. Most casinos now KNOW this, and do NOT give Roulette such a large weighting, but have it at 20% or less, if not 0% (excluded game).
 
IF your system DID work, and IS as represented in this thread, then we need to investigate the fairness of MGS Roulette, since your system just CANNOT work mathematically on a RANDOM roulette game.

Exactly. I`m waiting to see the result of this too. Although just because of the variance profit could show up in short term but over the longer period definitely loss without a bonus.
 
heres the update!
the rep indeed get in touch with me
he mailed his response.

he said he had a lengthy discussion with his player security and that out of ALL the 393 bets i placed, they were ALL on red and black (not allowed in their terms and conditions) which if you look at my history is absolute bull. true, a very small amount of them but not all. he also said that they emailed me after my first withdrwal about this and told me they had confiscated my winnings but i continued in this fashion, which is absolute bull. again if you look at the time of my withdrawals in my history you would see that to.

I am guessing the reason why you may have sometimes bet on Black and Red at the same time was because the Microgaming roulette software doesn't allow you to spin the wheel without placing a bet (very annoying). And doing this allowed you to spin the wheel until a time you were ready to place a proper bet.

The casino will say you are cheating, even though you can't win anything doing this they might say you are trying to fiddle the 'comps' system. Though that is quite a ridiculous stance for the casino to take as comps are virtually worth nothing betting 1 chip on each, unless you are betting hundreds each time on both colours they might have a case.

With what you have said they have told you so far. It seems to me they have lied and tried to twist the truth to make you out to be some kind of fraudster. I would say you have good grounds for a PAB. Disapointing that they have acted in this manner up to now.
 
IF you want to see them "pay" for this "bullshit", them PAB. If you do NOT, then a cloud of suspicion will hang over you, and it will be believed that YOU are the one LYING to the forum, rather than the casino behaving in a rogue manner.

please be careful what you say there vinylman
thank you
pete.
 
IF you want to see them "pay" for this "bullshit", them PAB. If you do NOT, then a cloud of suspicion will hang over you, and it will be believed that YOU are the one LYING to the forum, rather than the casino behaving in a rogue manner.

please be careful what you say there vinylman
thank you
pete.

This DOES often happen. We get many frauds on the forum, and the main thing they do is that when they get "caught" despite having told a watertight story, they do NOT follow through with a PAB, which makes it look as though they have not told the ENTIRE truth, and know that this WILL come out with a PAB.

If you didn't take a bonus as you say, this would turn out VERY BAD for the casino, so they CLEARLY think they can WIN this "insane" argument with some other evidence yet to be mentioned.
 
I am guessing the reason why you may have sometimes bet on Black and Red at the same time was because the Microgaming roulette software doesn't allow you to spin the wheel without placing a bet (very annoying). And doing this allowed you to spin the wheel until a time you were ready to place a proper bet.

The casino will say you are cheating, even though you can't win anything doing this they might say you are trying to fiddle the 'comps' system. Though that is quite a ridiculous stance for the casino to take as comps are virtually worth nothing betting 1 chip on each, unless you are betting hundreds each time on both colours they might have a case.

With what you have said they have told you so far. It seems to me they have lied and tried to twist the truth to make you out to be some kind of fraudster. I would say you have good grounds for a PAB. Disapointing that they have acted in this manner up to now.

This is a REQUIREMENT for any system that looks for a particular pattern in PAST results to ocurr that can then be used to PREDICT a series of +EV bets.

If the game is truly random, there is absolutely NO advantage in doing this, except for the CASINO. Any short term gains that make it LOOK like the system works are simply down to chance, and do NOT prove that the system actually works.

If FL REALLY believe that systems like this DO work, they shouldn't be running a casino, and MGS have some serious questions to answer about how "random" their RNG input REALLY is.

It looks like there ARE "patterns" that can be observed by spinning the wheel with hedged bets, and then placing a strategic bet at the right time in the sequence.

There have been MANY posts about these "predictive patterns", and even I have seen what appear to be patterns that give a clue as to how "hot" or "cold" the game is, and they do seem to work sometimes, even though the higher brain tells me this is "all in my mind", and it is nothing more than my brain interpreting random outcomes as some kind of predictive pattern.

The commonest is the thought that getting ONE scatter, and never two, over many spins is a PREDICTOR that the slot is "cold", and will NOT give a bonus round. Frequent pairs of scatters is the opposite, the slot is "hot", and about to give a sequence of closely spaced bonus rounds, one of which will retrigger. I have seen this, and I selectively remember the successes, and the failures also, when I have used my HIGHER brain to tell me the slot is NOT "cold" because of PAST infrequency of scatters.

Given that there is NO actual definition of "irregular play", this idea can be used to confiscate ANY winnings where the casino just can't believe a winning streak is pure luck.

This has happened before, with MiniVegas in 2006, where players who played slots with NO bonuses had their winnings confiscated for "ilegitimate play". It turned out that the software itself was COMPROMISED, because MGS had "screwed up big time" when rolling out an update, leaving TWO slot games vulnerable to a simple, bonus free, +EV opportunity.

Maybe they have "screwed up" AGAIN, and the roulette game being used HAS been given a "bug" that makes it possible to decipher "patterns" that can be used predictively. If so, there is NO WAY this will EVER be ADMITTED, not even in a PAB or to eCogra. MiniVegas never admitted to the exploit, and neither did MGS, they just paid up unless they had a more traditional excuse, such as fraud or multiple accounts. I believe FL were also involved in this, and this could explain their current FEAR that the roulette game IS compromised, and that some systems DO work on it.
 

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