Resolved irregular play ???? just registered! 7 sultans!

petshoppete

Dormant account
PABaccred
Joined
Feb 3, 2011
Location
vasteras
hi! this is not a complaint just yet! but soon maybe!!!.on wed 9th feb i registered with 7sultans and deposited 70 quid. then i won nearly a couple of hundred between cups of coffee on roulette then cashed out 200 because i won. then logged out. the next day i logged back in and won a couple more hundred over a few cups of coffee which i didnt expect!!!! so i cashed out 200 again. when i went in today the 11th my balance was out of whack. so i spoke with erin on the chatroom (which i have a copy of) they had confiscated 130quid of my 200quid second withdrawal. she said because of irregular play!!!???? whatever that means!
she gave me a number which i can call on monday
any advice in the meantime?
i have done nothing wrong.
thanks forum
pete.
 

Rick Deckard

Experienced Member
Joined
Jan 5, 2011
Location
UK
they had confiscated 130quid of my 200quid second withdrawal. she said because of irregular play!!!???? whatever that means!

I'd like to know what irregular play means too. Don't wait till Monday, contact the representative of the casino here today.
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
any bonuses used if so?? when you played roulette did you cover all the numbers or use other means to get past a wager requirement im not accusing you just asking they frown on tactics like this used by professional bonus hunters

on a lighter note ive always been paid to my e wallet directly after the 3 days
wait for reversing

if your all good they will pay
 

petshoppete

Dormant account
PABaccred
Joined
Feb 3, 2011
Location
vasteras
i didnt take any bonuses. and yes i was playing roulette. i'll contact the casino rep in the morning. its late here and im off to bed.
will let you all know how i get on!
thanks folks
goodnight.:)
 

Rick Deckard

Experienced Member
Joined
Jan 5, 2011
Location
UK
i didnt take any bonuses. and yes i was playing roulette

Good for you Petshop, as we all know bonuses are designed to exploit players.

any bonuses used if so?? when you played roulette did you cover all the numbers or use other means to get past a wager requirement im not accusing you just asking they frown on tactics like this used by professional bonus hunters

Say someone did take the bonus to play roulette it's extemeley unlikely that they could of played through a £30,000 wagering requirement. Even if they were a professional bonus hunter, whatever that myth is.

Quoted from 7Sultans Roulette bonus wagering policy below
"If you play only Roulette, which count 10% toward your bonus play-through requirement, you will need to play-through 3,000 credits to move a 10 credit increment to your Cash Balance, and 30,000 credits before the entire bonus is moved to your Cash Balance."
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
i didnt take any bonuses. and yes i was playing roulette. i'll contact the casino rep in the morning. its late here and im off to bed.
will let you all know how i get on!
thanks folks
goodnight.:)

Well if you did not take any bonus your on safe ground. Not sure what they mean by irregular play ? I dont play this casino group anymore but never had a cash out problem. And slight derail - only reason I do not play there anymore is becuase of the revamp in withdraw times - e.g no flush and no withdraws processed after 9am Friday morning until the following monday.

Hope you get it sorted.
 

petshoppete

Dormant account
PABaccred
Joined
Feb 3, 2011
Location
vasteras
hi!
i got a email this morning from 7sultans support on why they confiscated my winnings.
it said
'as per terms and conditions equal or hegde betting is considered irregular for bonus playthrough purposes, therefore bets are not allowed cover more then 70% of the table'

the thing is, i never claimed any bonus!!!!
i have contacted the casino rep.
you may have a point ergo!
later folks
pete.
 

GrandMaster

Dormant account
Joined
Jan 21, 2004
Location
UK
hi!
i got a email this morning from 7sultans support on why they confiscated my winnings.
it said
'as per terms and conditions equal or hegde betting is considered irregular for bonus playthrough purposes, therefore bets are not allowed cover more then 70% of the table'

the thing is, i never claimed any bonus!!!!
i have contacted the casino rep.
you may have a point ergo!
later folks
pete.
Have you checked that they did not sneakily give you an automatic sign-up bonus?
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
hi!
i got a email this morning from 7sultans support on why they confiscated my winnings.
it said
'as per terms and conditions equal or hegde betting is considered irregular for bonus playthrough purposes, therefore bets are not allowed cover more then 70% of the table'

the thing is, i never claimed any bonus!!!!
i have contacted the casino rep.
you may have a point ergo!
later folks
pete.

You need to go to playcheck and see if a bonus was added. If it was your first deposit then AFAIK you receive the bonus automatically.
 

Cabrair32

Banned User - bogus PAB - player fraud
PABnoaccred
PABnorogue
Joined
Jul 21, 2010
Location
Pennsylvania
That is what I bet happened. If they did do not accept that as a practice. Don't allow them to do that to you Pete. Most likely they will just refund your money and apologize I am guessing. Good luck with it.
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
for clarity and correct me if im wrong but at a M G casino its
awfully hard to miss a bonus because its displayed in tandem just below your cash balance
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
Maybe this casinos definition of 'irregular play' is winning. :)
 

petshoppete

Dormant account
PABaccred
Joined
Feb 3, 2011
Location
vasteras
ok, here is the latest.
spoke to chat and she confirmed that i didnt take any bonuses and i explained that my email said it was confiscated because of irregular bonus play. so then she said its also applies to normal terms and conditions that you cannot cover over 70% of the roulette table as they call it hedging bets and therefore irregular play. then chat timed out.
so i phoned up the uk helpline to confirm this and he told me that this was the case. under normal terms and conditions you are not allowed to cover more than 70% of the table playing roulette. and as i did, the casino was right to confiscate the winnings.
ok, i will check the t and c on the website. and what i want to know, is this just for 7sultans or for the whole fortune group?
later skaters
pete.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
ok, here is the latest.
spoke to chat and she confirmed that i didnt take any bonuses and i explained that my email said it was confiscated because of irregular bonus play. so then she said its also applies to normal terms and conditions that you cannot cover over 70% of the roulette table as they call it hedging bets and therefore irregular play. then chat timed out.
so i phoned up the uk helpline to confirm this and he told me that this was the case. under normal terms and conditions you are not allowed to cover more than 70% of the table playing roulette. and as i did, the casino was right to confiscate the winnings.
ok, i will check the t and c on the website. and what i want to know, is this just for 7sultans or for the whole fortune group?
later skaters
pete.

hi , what a load of bull ! if its your money there shouldnt be any problem whatsoever with you covering 99% of the roulette board , some of these casino groups get worst , i wouldnt take that from any casino , it may well state on bonus terms that you cannot bet like that but not with your own money , let me see if im understanding this right if you to go into a B & M put down 80% coverage & won they would say you cannot bet like that were not paying you , i suggest that as above has said contact the rep first failing that pab it to maxx & i hope you get paid & close the account at there casino !
 
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Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
ok, here is the latest.
spoke to chat and she confirmed that i didnt take any bonuses and i explained that my email said it was confiscated because of irregular bonus play. so then she said its also applies to normal terms and conditions that you cannot cover over 70% of the roulette table as they call it hedging bets and therefore irregular play. then chat timed out.
so i phoned up the uk helpline to confirm this and he told me that this was the case. under normal terms and conditions you are not allowed to cover more than 70% of the table playing roulette. and as i did, the casino was right to confiscate the winnings.
ok, i will check the t and c on the website. and what i want to know, is this just for 7sultans or for the whole fortune group?
later skaters
pete.

If this is the case then its an absolute disgrace! How the hell can they dictate how many numbers a player can cover. Imagine trying to do this in a B&M Casino - the croupier asking you to remove chips from excess numbers. This is absolute bullshit if true. Will be interesting to see if the Flounge rep has anything to say on this ? Basicially what they are telling you if it is true is play roulette at much reduced odds of hitting anything. No way should ANY casino be able to state how many numbers you play on a table (unless your tied into some kind of bonus) ! Interesting to see how this one pans out.
 

mellakka

Full Member
PABnononaccred
Joined
Mar 30, 2007
Location
Siam
I did take a quik look at T&C and i did not spotted that rule are listed. Find this only about roulette play

You do not have permission to view link Log in or register now.


If you play only Roulette, which count 10% toward your bonus play-through requirement, you will need to play-through 3,000 credits to move a 10 credit increment to your Cash Balance, and 30,000 credits before the entire bonus is moved to your Cash Balance.

Bonus Play-through requirements Contributing % Play-through - 10 credits Play-through - Total Bonus
€100 x 30 / 10% 3,000 credits 30,000 credits


If a player does not want any bonus which has been deposited into their account by the casino then they are entitled to request a casino support consultant to reverse the bonus out of their casino account, by way of email or telephone call, whereafter the reversal will take place. If Play-through have taken place on any bonus received, then that bonus may not be removed from your account (either by means of cash-in or a request to the support staff) until the play-through requirements associated with that bonus have been met.
The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:
1. Placing single bets equal to or in excess of 30% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;
2. Using the double-up feature to increase bet values;
3. Even money bets on Sic Bo, Craps, Baccarat and Roulette.


Btw
Petshoppete did u try won something in freeplay, did u play any spin of that?
 

petshoppete

Dormant account
PABaccred
Joined
Feb 3, 2011
Location
vasteras
hi!
got another email explaining the confiscation,
apparently its against the terms and conditions set by the player security company.
can somebody please enlighten me who the 'player security company' are as i have ever heard of them!

ps. mellakka, no freeplays:)
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
havnt got a clue, but contact the rep give them the chance to sort it out before you go into making a pab , have you sent in all your docs etc etc & have they been approved ? never heard of the term there trying to give you .btu without a bonus attached you can pretty much play how you want regardless as far as im aware , no casino has the right to tell you how & what to spend your own monies on ! regardless to the way you play it.
 

Rick Deckard

Experienced Member
Joined
Jan 5, 2011
Location
UK
terms and conditions set by the player security company

I suppose you could ask for a copy of the player security T&C's or get them to tell you where they are located.

Maybe what they are refering to is the Fortune Lounge Casino School :laugh:

Titled: Roulette Beating the Odds
With the Martingale system you can’t lose, because you cover your losses. You double your bet after each loss e.g. if you bet 1 credit on red and black comes up, you then bet 2 credits on red and so on until red comes up.

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On a more serious note they should pay up and stop fobbing you off.
 

petshoppete

Dormant account
PABaccred
Joined
Feb 3, 2011
Location
vasteras
here we go folks!
i emailed cs and asked what the player security compnany was and the reply was
´the players security company is part of the fortune lounge company and they are responsible for handling all irregularities at the casino. unfortunately they do not have a direct line but you can liase with them through the support desk.'
ok, what next i wonder, it seems to be that if you cannot play over 70% on a roulette table it should be clearly mentioned.
any advice folks!
thanks
pete

casinomeister, hope you getting this!!!!:notworthy
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
Yes, follow the forum rules and make sure you contact the REP first.

if no luck there I would surely be doing a PAB on this.

There so called Fortune Lounge security department thing is crap- they are saying well we have an internal department and we will make these rules.

What is most disturbing is most people wont read that stuff and go ahead and play roulette. What happens if they lose?- will the casino contact them and say "look we see you played roulette and you were betting more than 70% on the table per spin so here is your money back) I assure you that WILL never happen it is only when you WIN that they pull this shit on you.

And it's NOT just this group there are so many now days putting crap like this in and it is more to fool the punter and keep the money.

NO BONUS played a game that is MORE in the houses favour- pay the man his money FORTUNE LOUNGE.
 
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