Intertops withdrawal terms

[Nifty29]

Hey Gang

I made my first withdrawal yesterday at Intertops Casino, after all the good feedback they seem to get in regards to fast payouts etc. The cashier said Moneybookers payouts take up to 48 hours - cool!

My attention is then directed by the payouts team to the following rule:

3.9 As a new customer at Intertops.com, your very first withdrawal will be subject to a 14 day waiting period. This applies to customers once they have wagered. Customers may be asked to provide identification when requesting a payout.

The ID part is fine - but 14 days??? Is this for real?????

If I had made a credit card deposit, maybe I could understand their point of view, but I use Moneybookers and there is more security there than at JFK!!

Can anyone explain why this would be the case? It just seems silly to me - I assume you cant chargeback with moneybookers anyway and anyone who wanted to do something stupid like that would just wait the 14 days anyway until they got paid and THEN do it. Ive got more ID than a white house intern, so why the delay?

It certainly doesnt make me want to go back there again.

 

[The Dude]

I believe this has been address before on this forum - it may seem ridiculous, but this is how they combat dealing with unwanted players.

 

[Nifty29]

Thanks Bryan

What would you term an 'unwanted player', just out of curiosity? All I want is to be treated fairly and be paid promptly....nothing more nothing less.

I'll try and find the thread as I havent read it - sorry to bring it up again.

Cheers

 

[Simmo!]

Yup Bryan's absolutely right in that it is there way of combatting fraud rings taking advantage of the bonus. However, I had a chat with them in Amsterdam and where play isn't obviously potential bonus abuse, this 14 day period isn't always enforced. In fact I was lead to believe it is "up to 14 days" rather than a strict 14 days.

When it comes to "normal" cashouts, what actually happens is that the cashout is removed from the system around 24 hours after the request, then processed the day after that, so 48 hours again should be the maximum, although note their processing is done from Antigua so timezones may come into play a bit.

 

[Pinababy69]

That's the whole reason I've never played there Nifty. No way in hell am I waiting 14 days to get paid, from a Micro yet.

Simmo, it's good to hear that they may consider each cashout/player individually. But I guess bottom line is that it is up to them whether to enforce it or not. And they'd be within their rights to do so. When I play, I want my money within 24 hrs, 48 at the outside.

 

[jenn1381]

I started a thread months back about the same exact thing. I deposited for the first time, played and won a bit.. and then was told nope.. you have to wait 14 days.. WTF for was my response, lol. I was way beyond ticked. What's funny is that they think they are doing this to get rid of advantage players, but the reality is that it's probably causing them more harm than good. I never went back. I wonder how many others just refuse to play there or play once and never go back based on this rule? I would assume the number isn't exactly small. It seriously pisses me off when casinos will take my money without a thought but have these ridiculous rules when cashing out.

 

[Pinababy69]

You know Jenn, you make a good point. Advantage players, for the most part, probably wouldn't be upset at all by having to wait two weeks to get paid. They generally have bankrolls that they work with anyone. It's us poor folks who deposit our $25 or $50 to try and have some fun who don't want to wait. That's the way I see it anyway.

 

[jenn1381]

Absolutely true Pina... Advantage players are used to the game and have taken may a casino for a ride... what do they care if they have to wait. It truly is people like us that suffer from the rule, and I can pretty much guarentee that there are a LOT more people like us than there are advantage players! In the end, the casino would come out ahead without the rule. But, as is true of most buisnesses, they have their heads too far in the sand to see that.

 

[Simmo!]

Absolutely true Pina... Advantage players are used to the game and have taken may a casino for a ride... what do they care if they have to wait.

It's not so much a question of them waiting as the time it takes to see if patterns are emerging or to analyse if patterns have already emerged from my understanding.

Example: if word gets out to a group of bonus abusers somewhere they may all attack in a certain way and a pattern may be apparent, though obviously it may happen over a day, a week or more.

So I'm guessing it gives Intertops more time to analyse and spot any patterns that arise from people winning off the bonus.

But I totally agree that you'd think they'd lose more potentially valuable players as a result. Would have thought there would be a better way. Shame for your everyday player that there isn't a central database of "player ratings" but I guess that would have as much if not more opposition, especially from bonus hunters.

 

[winbig]

Example: if word gets out to a group of bonus abusers somewhere they may all attack in a certain way and a pattern may be apparent, though obviously it may happen over a day, a week or more.

So I'm guessing it gives Intertops more time to analyse and spot any patterns that arise from people winning off the bonus.

That's fine and all, but:

If these so-called "bonus abusers" followed the T&C to the T without breaking any rules, then what would playing patterns have to do with anything? Pay the people in question, then lock their accounts, and tighten up the T&C afterwards.

If there's a loophole in the T&C for these "bonus-abusers", it's the casino's fault, not the players.

 

[Pinababy69]

Shame for your everyday player that there isn't a central database of "player ratings" but I guess that would have as much if not more opposition, especially from bonus hunters.

I know exactly what the notation beside my name would read. Player has a love/hate relationship with Thor and all his clones. Seldom cashes out unless she wins big (although she's becoming more frugal in that regard). Pay her quick, and there's a good chance we'll get at least part of it back.

Simmo's notation would read - Should we ever wish to exclude the player from the casino, set a maximum bet limit of 45p per spin on Thunderstruck et al. Also, disable his access to Isis. Player will be gone in a snap.

 

[Nifty29]

Thanks for all the replies people

I have requested that they review my account and they have agreed to 'take a look at it'

Lets hope they dont see that I 'took advantage' of Fruit Fiesta to the tune of about $300......

 

[aka23]

It's not so much a question of them waiting as the time it takes to see if patterns are emerging or to analyse if patterns have already emerged from my understanding.

Example: if word gets out to a group of bonus abusers somewhere they may all attack in a certain way and a pattern may be apparent, though obviously it may happen over a day, a week or more.

So I'm guessing it gives Intertops more time to analyse and spot any patterns that arise from people winning off the bonus.

But I totally agree that you'd think they'd lose more potentially valuable players as a result. Would have thought there would be a better way. Shame for your everyday player that there isn't a central database of "player ratings" but I guess that would have as much if not more opposition, especially from bonus hunters.

I suspect it has more to do with payment processing, fraudulent charges/accounts, chargebacks, and such. I believe they wave the 14-day period if you use Verified by Visa.

 

[winbig]

I suspect it has more to do with payment processing, fraudulent charges/accounts, chargebacks, and such.

And what about moneybookers, etc?

It's also a little misleading on their withdrawal page:

Outdated URL (Invalid)

Which has no mention of the 14 day initial wait. You have to read (which you should anyways) the T&C to find out about it. IMO this term should be listed on the banking page as well. If someone didn't read the T&C they would be in for a nasty surprise, as their banking page leads you to believe you can cash out in 24 hours up to 10 days (for a bank wire).

 

[Nifty29]

Yep Winbig - thats the bit that makes me cross

I didnt know until I got the email asking for documents etc.

Yes - it was in the terms - but when you deposit with a webwallet you just dont expect to cop nonsense like this. In fact, its the very reason we use them!!

 

[winbig]

Yep Winbig - thats the bit that makes me cross

I didnt know until I got the email asking for documents etc.

Yes - it was in the terms - but when you deposit with a webwallet you just dont expect to cop nonsense like this. In fact, its the very reason we use them!!

Especially with Neteller and Moneybookers. If the player trys to stiff them, they take the loss, not the casino.

 

[cyprean]

Yep... it's the same old story.. "we process Moneybookers withdrawals in 2-3 days", but in reality it's the "minimum 14 days". Very disappointing, one of the reasons I don't play there.

 

[vinylweatherman]

I tried Intertops, deposited by Neteller, and when I made my first withdrawal I was paid in a couple of days.
This came as a surprise, as I read the 14 day term and expected a wait. It seems they are inconsistent in the way they apply this term, I thought it meant EVERYONE.

 

[tim5ny]

That's the whole reason I've never played there Nifty. No way in hell am I waiting 14 days to get paid, from a Micro yet.

Wrong!! I've made 2 of the fastest cash-outs I've yet to see from Intertops. 5 days into my bank.

 

[NZmumof4]

I deposit here a lot but have not cashed out yet so I appreciate the FYI of up to 14 days ...I will not be in the dark now.

 

[ilbcnu4poker]

Intertops legendary 14 no W/D Rule

I'll never forget when I joined there and won the first day then tried to make withdrawl. When the told me about 14 days I sh*t. They are legendary for all the tricks to prevent you from ever withdrawing including leaving all your money there to be tempted to take some back than making you start the process again. The manager BB is a class act and will also laugh about the ploys used but the staff in general is rude and the worst in the industry.
I still play there believe it or not. Only site MG to accept wa. usa

 

[Pocketdiggers77]

I've been playing at Intertops a few months depositing using a prepaid CC , click 2 pay and western union and all my withdrawals were processed in 24 hours with no problems. I play sports as well as poker and casino. I always get my withdrawals using C2P though. I think for a one stop shop they are great considering this is the only sportsbook I've found that uses MG for their casino. Two weeks is a pain in the but but at least four of the accredited casinos on this site take two weeks to get your money regardless and they are still using the "with the changes in US law" excuse. Rubbish.