BetMGM account locked after withdrawal

[butterflyeffect]

Hello. I’m hoping someone can help! I opened an account with betMGM about 2 months ago made numerous deposits and withdrawals no issues. The 4 days ago I made a withdrawal for £380 (not much) but still! I had 3 separate emails requesting ID which I submitted I have heard nothing since! I’ve chatted to live chat a few times and they are very unhelpful just saying your account is under review and unable to give me a timescale just to wait for an email! I feel I am being treated unfairly!! Has anyone experienced this? I still cannot access my account and am getting nowhere.
Thanks

 

[maxd]

Hello,

We have good contacts for getting BetMGM issues resolved, so if we can be of help please have a look at our Complaints service — we call it "Player Arbitration” or “PAB” for short — and proceed there if that looks useful to you:

- Max

 

[butterflyeffect]

Hi Max. Thank you so much for reaching out. They eventually responded to me and I have had my money but they have permanently closed my account not sure why.

 

[conker]

They should be able to tell you why your account has been closed. They don't tend to close accounts for no reason.