BetMGM account locked after withdrawal

butterflyeffect

Newbie member
Joined
Jun 12, 2025
Location
chesterfield
Hello. I’m hoping someone can help! I opened an account with betMGM about 2 months ago made numerous deposits and withdrawals no issues. The 4 days ago I made a withdrawal for £380 (not much) but still! I had 3 separate emails requesting ID which I submitted I have heard nothing since! I’ve chatted to live chat a few times and they are very unhelpful just saying your account is under review and unable to give me a timescale just to wait for an email! I feel I am being treated unfairly!! Has anyone experienced this? I still cannot access my account and am getting nowhere.
Thanks
 
Hello,

We have good contacts for getting BetMGM issues resolved, so if we can be of help please have a look at our Complaints service — we call it "Player Arbitration” or “PAB” for short — and proceed there if that looks useful to you:

submit-a-pab.webp


- Max
 

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