I've played Intercasino on and off for quite a few years. Since they abolished the system of carrying over unmet WRs, I've played a few times, and even managed a couple of cashouts. They charge $1 to cashout to Moneybookers BTW, I'm not sure about other methods.
Looking for a change of pace tonight, I decided to make a deposit. I read the bonus offer, the terms, the restricted games, the bet restriction of 10% of the bonus amount, and decided to take the once per month 50%, 20xD+B match bonus.
I don't play often, and I somehow made a mistake in applying the code before I made my deposit, and the bonus was not credited.
I contacted LiveChat (who was very busy) to request assistance. Inadvertently, she reset my password, and I needed to deal with that. Mistakes happen, it was an annoyance, and possibly took a little too long since she was dealing with other clients.
Support is unable to manually apply a bonus, even though I hadn't played with my funds. The only option was to request a withdrawal (which would be processed on Monday, and costs $1, and since I lose money for funds conversion on both ends, it will end up costing me more than that
), and then make a new deposit.
I made the withdrawal, and requested an account closure. CSRs need to be given power to deal with simple player issues like crediting a bonus manually.
I requested a copy of my chat, which has been sent to me.
The preface to the actual chat included this:
Due to a promotional issue today, we have been receiving a very large amount of interactions and I would like to assure you that this is very rare.
Well, it wasn't the wait, or the error in resetting my password that led to me requesting my account closed, but the inability of support to apply a bonus requested, one that was offered to me.
It costs casinos a lot to offer support, you might as well make them effective.