Dustin Smith to Support
6:26 AM (20 hours ago)
Will a click2pay w/d be ok?
support inetbet:
You docs are with the accounts team.
6:32 AM (20 hours ago)
This is inept. If I asked someone what the time was, and they said "It's warm and sunny", I would think they were an "idiot".
There is no way this can be considered an answer to the question posed, and simply serves to wind up the player concerned, blowing up a minor issue into a major problem, especially since the player will have another few hours to build up a head of steam before they can get another reply from CS.
Maybe some players fail to read the instructions, but we also have too many instances of iNetBet doing the same, failing to read the players' emails and sending back the answer they fancy, rather than one that actually answers the question posed.
In this example, a proper answer would be that either Click2Pay was not OK, or that is would be OK once certain provisions had been adhered to, such as minimum amounts and certain documentation.
Players are often asked to send documentation that they have already sent before, had verified before, and even been paid on the basis of. Then they suddenly get told "we don't have your ........ on file, please send it". Whilst true, it is not the PLAYERS fault, but that of iNetBet for deciding that what they have is no longer good enough, and thus a fresh set is needed. Unfortunately, it comes across as an accusation that the player had never sent these documents in the first place, rather than a polite request for a set of updated documents because circumstances had changed, such as the use of a new deposit or withdrawal method.
We also have the player who was asked to recall an old phone number from 5 years ago that was no longer in use, and of which no written record now exists outside of the vaults of the old phone company, or iNetBet database. This is hardly something that is "readily available" to the player NOW. It is the same as asking for a new copy of a long since expired and destroyed credit card. There is no way to make a copy of something that has not existed in physical form for some time. Customers are REQUIRED to destroy unused or expired cards by their bank, some banks even insist the pieces are sent back to them.
We also finally get to see what is at the heart of this "signature doesn't match the driving licence" issue. The signature DOES "match" apart from some minor detail, and this is usually down to the fact that signatures evolve slowly over time, and signatures on an ID document can be many years old - up to 10 for the UK driving license. Further, the signatures used for a drivers license or a passport have to be "modified" in order to fit within the prescribed box, and where the "freeform" natural scrawl is too big, the person has to create a somewhat "artificial" version, which requires deliberate thought and control, whereas a "freeform" signature is created by "autopilot", and no conscious step by step thought goes into it. This creates some differences when comparing a "freeform" signature against one that has to be crafted to cater for constraints on size.
I find my own signature differs slightly each time I use it, and this is down to the actual environment of production - the differences are similar to those in the above screenshot.
If the "freeform" signature was created by a step by step conscious process under the constraint that it had to match the one on the license, it probably WOULD match far more closely.
and on easter day all shops are closed here 
