Inetbet Will You Please Get Live Chat DAMNIT!!!

MisterBJ

Account suspended until further notice - please co
Joined
Feb 13, 2013
Location
Atlanta
It's taking too dog gone long to reply to emails. I used the web form on your site. And still wait hours without a reply. This is senseless and will be my LAST deposit until a better form of communication is est.
 
Regarding to their communication options: Old school casino. Always hate their support & iam glad quitting. They make a lot of money with us but they deny spending a few bucks for a support girl & some kind of live chat system.
 
Out of interest, what was your query? Also, how long is too long in your opinion?

Live chat isn't all its cracked up to be. Most problems that popup here with CS agents happen in live chat. In most cases its really only good for very basic issues that don't require CSR drones to employ any kind of original and logical thought.

IMO toll free phone support would be better.

I think its time for them to take the leap one way or the other and join the rest of us in the 21st century.
 
Out of interest, what was your query? Also, how long is too long in your opinion?

Live chat isn't all its cracked up to be. Most problems that popup here with CS agents happen in live chat. In most cases its really only good for very basic issues that don't require CSR drones to employ any kind of original and logical thought.

IMO toll free phone support would be better.

I think its time for them to take the leap one way or the other and join the rest of us in the 21st century.

I was trying to get a table bonus. But support finally wrote back and told me they don't do table bonuses. As they are non risk bonuses. So Inetbet is NOT pro-table game friendly (Bonus wise). Only target is slots players.
 
Wasn't one of the reasons iNetBet won't go for a Live Chat or phone CS is that too many people would ask for free chips?

You could always send a message through James' or iNetBet's Facebook pages. But send a personal message. The posting areas are full of....people asking for free chips.:p
 
Out of interest, what was your query? Also, how long is too long in your opinion?

Live chat isn't all its cracked up to be. Most problems that popup here with CS agents happen in live chat. In most cases its really only good for very basic issues that don't require CSR drones to employ any kind of original and logical thought.

IMO toll free phone support would be better.

I think its time for them to take the leap one way or the other and join the rest of us in the 21st century.

I do have to agree, here.

CS via live chat is not that accurate or informative to questions from customers, sometimes.

I have wished in the past that Inet had 'live chat' but really, how helpful or accurate info has it been?...I am talking 'generally' for most casinos.

I am all for a phone number, too.
 
Out of interest, what was your query? Also, how long is too long in your opinion?

Live chat isn't all its cracked up to be. Most problems that popup here with CS agents happen in live chat. In most cases its really only good for very basic issues that don't require CSR drones to employ any kind of original and logical thought.

IMO toll free phone support would be better.

I think its time for them to take the leap one way or the other and join the rest of us in the 21st century.

Live Chat @ 32Red is absolutely superb. I might be wrong, but in many years, I can't think of one instance where I've not been sorted out efficiently and quickly - it's by far my preferred method of contact.

It's not the method that is important - it's the people on the other end...

The problems that crop up here with live chat are endemic to idiot organisations and not the conduit used to interact with them.
 
Live Chat @ 32Red is absolutely superb. I might be wrong, but in many years, I can't think of one instance where I've not been sorted out efficiently and quickly - it's by far my preferred method of contact.

It's not the method that is important - it's the people on the other end...

The problems that crop up here with live chat are endemic to idiot organisations and not the conduit used to interact with them.

Yes, which is why I said "most".

32Red and 3dice are exceptional and for the most part the exception.
 
Wasn't one of the reasons iNetBet won't go for a Live Chat or phone CS is that too many people would ask for free chips?

You could always send a message through James' or iNetBet's Facebook pages. But send a personal message. The posting areas are full of....people asking for free chips.:p

Ironic. They claim they got rid of phone and chat because it was inundated with people asking for free chips, then they go to the trouble of adding Facebook, surely fully aware that it would end up being full of people asking for free chips.

Email wouldn't be so bad if they actually HONOURED their promise that they would be replied to within 2 hours, but most complaints relate to emails never receiving a reply, rather than the replies that come.

Are they in the habit of dishing out free chips via Facebook, or do they stick to the principles of never giving to those that beg.
 
They don't even answer emails when they initiate an email, you send a reply, they never answer. Then, I get the same email again. What part of "not cost effective" do they not get? They asked why I hadn't played for a while, and, if I took the time to answer they would "give" me a birthday bonus (I can live without the $5 or whatever) and I actually took the time and answered them nicely. They never answered. Then I get another email with the same question. It's a waste of time IMO.:mad:
 
I closed my account because of this way back, I play mostly at Sloto now when choosing RTG (not too often) however I am dead positive that RTP at Inet is most definitely set higher, my biggest regret.
 
Has anyone who has had problems tried their 'Call me back' service?
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Although they can't tell the difference between right and left ;) I wonder if it would actually get someone to contact you faster?

TBH I've had trouble getting hold of anyone on the weekends lately. During the week they're pretty fast, but it almost seems like mails from 'premium players' are being shunted off to James and if he's got days off then you have to wait til he gets back to get a response.

I don't know if that's actually the case or whether it just seems like it.
 
Regarding to their communication options: Old school casino. Always hate their support & iam glad quitting. They make a lot of money with us but they deny spending a few bucks for a support girl & some kind of live chat system.

:p

Wasn't one of the reasons iNetBet won't go for a Live Chat or phone CS is that too many people would ask for free chips?

You could always send a message through James' or iNetBet's Facebook pages. But send a personal message. The posting areas are full of....people asking for free chips.:p

Even though this probably isn't the real reason, this excuse says to me "This is a problem that all casinos must have but one that we are unable to cope with." It always seemed strange to me that a business would want to admit that.
 
I dont play RTG really at all anymore. The only attraction ever for me was the possibility of winning a random but after several years and it never happening I decided to stop chasing fairy tales. When I did play RTG however I stopped playing at inetbet and closed my account there for exactly this reason. Lack of support and inability to talk to someone straight away about any issues I might have had. In my eyes a casino that cant put its customers first and to me support is a major first then they dont deserve my business and they dont get it.
 
I closed my account because of this way back, I play mostly at Sloto now when choosing RTG (not too often) however I am dead positive that RTP at Inet is most definitely set higher, my biggest regret.

Did the exact same thing last year. They are great in payments, have nice bonuses, and the like. But I would rate their customer service an F. Seriously, it's such a joke with made up excuse after excuse about emails not received yet it's never addressed by the rep here or Emily. To me, that is shady as hell - I don't get it at all and it's beyond unacceptable.

Every couple months they sent me a email wondering why I'm not playing there. One time I replied and said I would explain but only if this wasn't lip service. Of course, no response. They send me a b-day bonus offer last month. Guess they don't get it.:rolleyes:

I thought once you told a casino to close the account, it was game over for THEM.
 
Live chat makes it very difficult to prioritize customer support based on customer profitability. Email makes it easy for them to ignore their less profitable customers, while allowing them to focus on the players that dump endless streams of cash into their slots.
 

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