I am a bit disappointed to have not heard back from you.
Dear Evelyn
I am sorry but I spoke with account yesterday and we are unable to add the bonus option at this time.
If however we see a sustained period showing you are willing to deposit bonus free you may ask to have it reinstated.
Sorry I was unable to offer you any other solution.
Kind regards
Emily
Re: Trying to claim a bonus
Hi Evelyn,
I do apologise that I missed the notification of the PM you sent me.
I have reviewed your account and unfortunately I am unable to re-instate bonuses on your account at this time. The reason being that you have turned over many tens of thousands of dollars in the casino and used bonuses to withdraw 93% of your deposit value. I hope that you can appreciate that this is nothing personal, we just cannot continue absorbing these costs and risks.
Kind Regards
Tom
Evidently I have been pm'ing the wrong Rep, had sent this to Tom twice, no answers, so posted in the forum and was directed to you. Hope you can help fix mt account.
Trying to claim a bonus
Ever since I had requested to opt out of bonuses and then later changed my mind and opted back in, I have not been able to claim any bonuses unless I request assistance. Most don't have a problem putting them in for me, but a couple have and this is what I am always told. Can someone please fix this issue, I am getting bummed being told I have no class enough to claim a bonus. I can't even get the $10 one on my own.
Eviecakes
Evelyn Allen
revecka1@cableone.net
Chat on inetbet.com
Conversation started on : Thursday, October 05, 2017, at 22:14 (GMT+0)
[22:16] V1507070858784373: E, can you add KFBG4 to my account?
[22:16] Antonio has joined the conversation
[22:16] Antonio: hi there
[22:16] V1507070858784373: hi
[22:16] Antonio: let me check for you
[22:16] V1507070858784373: okay
[22:18] Antonio: sorry but the coupon can not be redeemed for your account
[22:19] V1507070858784373: Why not, I haven't had a problem getting help before.
[22:19] Antonio: the code is not for all player classes
[22:19] V1507070858784373: I have been playing here for over 10 years.
[22:20] Antonio: it is not a question of how long you have been playing here, it just that not all the codes are for all the players, it has been like that for a long time
[22:21] Antonio: there are other codes you could redeem but not that one
[22:21] V1507070858784373: I have been told this before and then it was fixed. The problem started when I opted out of bonuses and have had trouble ever since.
[22:21] Antonio: there is nothing to fix, the code is active and some players can redeem it and some other players cant, I am afraid you are part of the players that cant
[22:22] Antonio: I could look for a different code but you would not be able to use this one
[22:22] V1507070858784373: I would like a 100% one.
[22:23] V1507070858784373: May I have the mystery code?
[22:24] Antonio: let me see
[22:25] Antonio: you cant have the mistery one either sorry
[22:26] V1507070858784373: Never mind, I will email support.
[22:26] Antonio: it will be me replying to that email so you are better waiting here for me to find a code
[22:27] Antonio: sorry but there are no 100% that you could use
[22:27] Antonio: I found a 85% that you could use though
[22:29] V1507070858784373: I have changed my mind, I will email the rep and see if they can fix this problem.
[22:29] Antonio: as I said it is not a problem that can be fixed as it is no problem at all
[22:29] V1507070858784373: Thanks.
[22:30] Antonio: you are welcome
[22:32] Antonio has left the conversation