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Bonus Complaint Inetbet Rep not answering my PM's.

Discussion in 'Casino Complaints - Bonus Issues' started by Punkin, Oct 12, 2017.

    Oct 12, 2017
  1. Punkin

    Punkin Full Member

    Occupation:
    retired
    Location:
    Arizona
    I have pm'd the Inetbet Rep here twice asking if they could fix my account so I can claim bonuses again. I had opted out some time back and then opted back in.
    Before opting out, I was able to claim all bonuses. Now that I had requested to opt back in, some time ago, I cannot claim any bonuses on my own, not even the new game ones. I have to ask for assistance and usually they apply them, no problem. Then some deny my request saying I am not in a class?
    I would not post this, but the Rep has not answered and I am missing out on some of the holiday bonuses because of no response or no fix to my account, of my ability to once again claim bonuses without assistance.
    I have been with Inetbet for well over a decade and would just like to at least get a reply.
     
  2. Oct 12, 2017
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I have to ask what rep you've sent the pm to? I could see that you had been visiting Inetbet-Tom's profile but he works for the Inetbet eu.

    There is two other reps for the usd version so check them. Emily was online today so try her.
     
  4. Oct 12, 2017
  5. Punkin

    Punkin Full Member

    Occupation:
    retired
    Location:
    Arizona
    Thank you, I had a hard time trying to find Emily, so looked in the visitor log and have sent her my question. I thought Tom was the only one and it would have been nice if he had referred me to the proper Rep. This issue has been ongoing for for a long time and I have requested it be fixed so much that I am getting disappointed with the whole issue.
     
  6. Oct 19, 2017
  7. Punkin

    Punkin Full Member

    Occupation:
    retired
    Location:
    Arizona
    Update on Bonus issue after conversations with Reps.

    I wanted to update this thread on my situation with my bonus ban from Inetbet, so other players can keep this in m ind when claiming bonuses. If you enjoy bonuses and are a small depositor, then take heed.
    I would not have had a problem, if it were not for the jackpot win on Penguin Power, which put me in a favorable light, as far as I was concerned. As I stated to Emil, most of the deposits and bonus claims ended in a non cashout and some did.
    So be careful being enticed by those 100% Holiday/monthly bonuses, which they state you can claim them every week of the month and so on.
    As for Tom's reply, I am disappointed he exaggerated my luck by saying I had won "MANY TENS OF THOUSANDS OF DOLLARS".
    So there it is, I hope this helps others in some way.


    Re: Bonus issues
    Thanks anyways Emily. I have deposited without bonuses at times and yesterday deposited nearly $100 with no bonus and had the worst play ever. So since I can not achieve any playtime without using a bonus, then I will withdraw from the casino.
    If you looked at how many times I have played with a bonus and also never cashed out, you would see it is pretty balanced. However winning the Jackpot on Penguin Power of over $10,000, put me in a favorable light on my end. So in the years I have played and lost nearly $15k, to win $10k and the very few small wins, I think your casino is being a bit harsh.
    But oh well, lesson learned for me, that the idea is really not to win too much or pay the consequences. The thing with bonuses being offered to extend and enhance a persons experience is all fine and well, but if it causes the player to be able to actually cash out once in awhile, then this is not good for the casino, but is what keeps a player coming back and continually depositing and that is the chance the casino takes when offering bonuses to keep players depositing.
    So last night I uninstalled the casino after my last deposit and comps were played and now I am done.
    Thank you for your reply.


     
  8. Oct 31, 2017
  9. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    I deposited at Inetbet casino years ago and, after loosing my money, they decided to close my account while accusing me of credit card fraud. I begged them to provide proof of that BS claim and I got nothing from them. This is a total horseshit casino IMO!
     
  10. Oct 31, 2017
  11. Punkin

    Punkin Full Member

    Occupation:
    retired
    Location:
    Arizona
    I am over it. After stating that I uninstalled the casino to Emily, they took it as a request to close my account , so whatever. I may have decided to play them again once in awhile, that's why I hadn't requested a closure, but now, I won't spend another $14,000 over a period of time back to them just to keep them happy. They're not getting my jackpot back, I won it fair and square and it was players money, including my own anyways, not their's.

    Re: Bonus issues

    Dear Evelyn
    I am sorry you feel that way, however you have had many many withdrawals it is nothing to do with a random win.
    That said we wish you all the best for the future and we have closed your account as per your instructions.
    Kind regards
    Emily
     
  12. Nov 2, 2017
  13. Punkin

    Punkin Full Member

    Occupation:
    retired
    Location:
    Arizona
    Here's what gets me, after they inform me they closed my account over a week ago, now they are sending me emails regarding my Managers Bonus. If my account is closed then why continue to taunt me with bonuses? Not very sporting of you Inetbet.


    Dear Evelyn, 11/2/2017 7:17 AM

    It's Emily here from iNetBet.

    I trust that this mail finds you well.

    We have today credited your account at iNetBet with $10.00 as part of our Bonus Program.


    Latest News:

    Over the past few months we have implemented numerous changes and we aim to keep adding these.

    Whenever a new game is added it is applied to to the Instant Play Casino. You can now play pretty much all games via Instant Play.
    There is also a section here now to see all current bonuses.

    As you are no doubt aware we have a Mobile Casino too!!
    This is available on all mobile and tablet devices.
    You can now play over 60 of our games with more being added all the time.
     
  14. Nov 2, 2017
  15. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    It would appear that they have nothing better to do with their pathetic existence so they resort to taunting a player that gave them the boot. Very mature, if you ask me!
     
  16. Nov 2, 2017
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Guys, iNetBet is an Accredited casino here at Casinomeister. If there are problems we want to know about it so please do use the PAB Service and let us help you get those issues resolved.
     
  18. Nov 2, 2017
  19. Punkin

    Punkin Full Member

    Occupation:
    retired
    Location:
    Arizona
    Yes they are accredited, I am just disappointed that if they closed my account, which I did not request, that they would still tease me with oh, you have $10 in your account. They need to not do this to a patron that has been dismissed from the casino. I simply say it is unsporting of them to taunt me after the fact. I have no need to PAB, but you can pass this on to them and maybe they will change the policy of awarding Manager Bonuses to closed accounts, that are sent to our email so we'll take notice.
    Also Max, I sent a request to the Meister to close this account, can you please take care of this? I no longer have any desire to gamble or follow a gambling forum.
    Thank you.
     

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