Whine and Moan Inetbet denied two withdrawals

Hi All,
In answer to a few queries.

pobeda: The terms that a subsequent deposit in the weekend series of bonuses cannot be larger that the first has always been in place. We have never changed these.
This same rule was in place the last time when you did the same thing and had play void. We have not changed this promotion at all.
I am unsure why you would do this again after the last time.

vinylweatherman: This issue with pobeda has nothing to do with emails. They simply did not follow the rules of the weekend promotion.

chuchu59: This is not a VIP offer it is available to all.

Have a great New Year all.

Best Regards
iNetBet Promos

Thanks for the clarification. If this were not a VIP offer and its the same Tasty Trio promo I think it should only apply to the 3 couponsunless a new promo had been put in place.

I understand the bit about subsequent deposits not allowed to be larger than the previous ones but I am baffled by pobeda's claim that you are applying the terms of the 'tasty trio' to a 4th coupon. Can you shed some light on this?
 
The fourth coupon is part of the tasty trio promo. It's only available for VIPs.

These are the terms

Coupon #4 150% Match
Code: XXXXX (Coupon #4 can only be redeemed if prior three coupons have been used in order. Deposit must not be larger than that used for coupon #3 or prior redemption... you may use #4 TWICE)Please be sure to read and follow the rules as per:

It's clear that making a larger deposit on coupon 4 than on coupon 3 is grounds for voiding a withdrawal.
In fact the T&Cs state that both play and winnings will be void

Should any requirements not be met all play/winnings on all coupons claimed as part of this promotion will be void.

It's quite clear that pobeda experienced a voiding of winnings. What about play?

@Inetbet: Will you be considering making refunds on the deposits in question (thus voiding play)?


Freddy
 
Hi All,

Chuchu59: In this latest instance a 4th coupon was not redeemed.
If the 4th coupon in the series had been redeemed (an extra coupon available to selected clients) the same rules apply as per the first 3 coupons.
These being that the bonus cannot be applied to a deposit larger than that made on the previous coupon claimed.
You do not have permission to view link Log in or register now.


In reply to refre's query: "AFAICS there is no way of abusing this bonus by making larger deposits"
If the coupon series is for example 50%, 75%, 100%,150% and a player deposits $10 for the first 3 coupons then $100 for the last 150% bonus then there is of course an advantage.
The idea being the player gets a bigger bonus for playing through the series of offers. It is not for them to make small deposits on the first few bonuses in order to attain the largest bonus and then apply this to a max deposit amount.

Best Regards
iNetBet Promos
 
Hi All,
In answer to a few queries.

pobeda: The terms that a subsequent deposit in the weekend series of bonuses cannot be larger that the first has always been in place. We have never changed these.
This same rule was in place the last time when you did the same thing and had play void. We have not changed this promotion at all.
I am unsure why you would do this again after the last time.

Lets not concentrate on #4. but for the first 3 matches, I was always depositing more then in previous one. Not to mention, I am pretty sure i was winning few times and was able to withdraw. And since you do not understand what the problem is, I think you could really give me heads up before (vip player, huh?). You just returned my deposit for using coupon number 3. how come you did not return my deposit for coupon number 2 (same issue, i deposited more then in coupon number 1)?
 
In reply to refre's query: "AFAICS there is no way of abusing this bonus by making larger deposits"
If the coupon series is for example 50%, 75%, 100%,150% and a player deposits $10 for the first 3 coupons then $100 for the last 150% bonus then there is of course an advantage.
The idea being the player gets a bigger bonus for playing through the series of offers. It is not for them to make small deposits on the first few bonuses in order to attain the largest bonus and then apply this to a max deposit amount.

Thanks for your reply. What I was trying to say was that under the existing T&C's there's clearly no reason to make a larger deposit with the larger bonus. The reason of course being the casino will void play and pay on such a session.
So it stands to reason any breach of this term will be an honest mistake by the player, as they had nothing to gain by not following the rules.

Freddy
 
Thanks for your reply. What I was trying to say was that under the existing T&C's there's clearly no reason to make a larger deposit with the larger bonus. The reason of course being the casino will void play and pay on such a session.
So it stands to reason any breach of this term will be an honest mistake by the player, as they had nothing to gain by not following the rules.

Freddy

what really makes me upset, is the fact that I always deposited 1extra dollar (11,12,13 or 25, 26, 27). its obvious that i must of misread the promotion and was not trying to gain anything by doing this. and of course, inetbet only were able to help when i won :(
 
what really makes me upset, is the fact that I always deposited 1extra dollar (11,12,13 or 25, 26, 27). its obvious that i must of misread the promotion and was not trying to gain anything by doing this. and of course, inetbet only were able to help when i won :(

That's awful! Now I'm really feeling sorry for you.
A reason for not using bonuses, and I lot tougher lesson to learn than what you should have been needed.

Inetbet, you have to do something so these things can not happen.
 
Hi Again,

Tirilej: I am afraid there is no way within the software to limit the amount of the next deposit made.
It would actually be very had to put in place because a player might claim the first coupon in this type of promotion. However then decide they don't want to take part any further. If what you wanted was in place then their next deposit would be limited even though they did not want to apply this to any promotion.

As explained previously it is not like this is the first time they has done this. The last time they did this they made small deposits too and then a large one to claim the last coupon in the series.
They know exactly how this promotion works yet they still decided not to follow the rules as laid out. I have no idea why.

Best Regards
iNetBet Promos
 
what really makes me upset, is the fact that I always deposited 1extra dollar (11,12,13 or 25, 26, 27). its obvious that i must of misread the promotion and was not trying to gain anything by doing this. and of course, inetbet only were able to help when i won :(

Were you ever told before by iNetBet that you cannot deposit the way you are depositing for these coupons?


iNetBet says...

As explained previously it is not like this is the first time they has done this. The last time they did this they made small deposits too and then a large one to claim the last coupon in the series.
They know exactly how this promotion works yet they still decided not to follow the rules as laid out. I have no idea why.

I'm confused...iNetBet knew you were doing this and said nothing to you? OR...you have done this before and wasn't told you cannot deposit like this?


My opinion is, if iNetBet told you before you cannot deposit like this. (You are in the wrong)

OR

They are just saying they knew you did this before but never told you that wasn't the correct way. (They are in the wrong)
 
Lets not concentrate on #4. but for the first 3 matches, I was always depositing more then in previous one. Not to mention, I am pretty sure i was winning few times and was able to withdraw. And since you do not understand what the problem is, I think you could really give me heads up before (vip player, huh?). You just returned my deposit for using coupon number 3. how come you did not return my deposit for coupon number 2 (same issue, i deposited more then in coupon number 1)?

If you had known that your subsequent deposit should not exceed your previous deposit while being engaged in the promo why do it in the first place? You seemed to indicate that you knew of this term long ago but tried to ride your luck. It seems an honest mistake not. As such, were deposits not to be refunded you can feel aggrieved but not much recourse as you had intentionally violated the terms.
 
Hi Again,
They know exactly how this promotion works yet they still decided not to follow the rules as laid out. I have no idea why.

Claiming that is the same as saying that he is a bonushunter trying not to get cought, and I don't think so when it comes to him.
A new player maybe but not someone that has been there for a while. He can't gain anything and that's why I chose to believe him.

No matter what...it won't happen again:)
 
No, inetbet never told me I am doing something wrong, until I actually won using 4th coupon last week.
Again, I do realize this tread not gonna change anything, including my last 3 withdrawals been denied.
However, I really think there must be some meaning to be VIP player and I would expect casino to point my mistake.

Also, since they returning my last deposit of $27, how come I will not get deposit for the second coupon back ($26)?

Again, I am not trying to take responsibility for my mistakes on inetbet. Bt they have to know the difference between mistake and taking advantage.
 
@iNetBet you said...

As explained previously it is not like this is the first time they has done this. The last time they did this they made small deposits too and then a large one to claim the last coupon in the series.
They know exactly how this promotion works yet they still decided not to follow the rules as laid out. I have no idea why.

You knew this wasn't the first time this poster did this, but decided not to inform your player? Until they won of course?

As said by the player here....

No, inetbet never told me I am doing something wrong, until I actually won using 4th coupon last week


iNetBet...why didn't you inform your VIP player they were using your coupons incorrectly? So next time the player WOULD know how to use them properly. You said yourself you KNEW this wasn't the first time they did this.
 
Hi All,

just play: I am not sure if you misread something here. However we did tell the player that they were doing something wrong.
They were told as such the last time they did this and a withdrawal was denied. This is stated in their last post.

We were not aware they had done anything wrong until that time.
I am afraid we cannot be expected to check every deposit that is made by a player who is depositing in the casino and claiming a bonus. This is simply not workable.
That is why we have clear terms and conditions in place for players to read before they take part in any bonus offer.

Best Regards
iNetBet Promos
 
Hi All,

just play: I am not sure if you misread something here. However we did tell the player that they were doing something wrong.
They were told as such the last time they did this and a withdrawal was denied. This is stated in their last post.

We were not aware they had done anything wrong until that time.
I am afraid we cannot be expected to check every deposit that is made by a player who is depositing in the casino and claiming a bonus. This is simply not workable.
That is why we have clear terms and conditions in place for players to read before they take part in any bonus offer.

Best Regards
iNetBet Promos


Ohhhh, thank you iNetBet, I didn't know this/or missed it....the player was informed that the reason their withdrawal was denied was because of using these coupons wrong?

Pobeda...then why keep doing it? If they had informed you? Something doesn't make sense.
 
Ohhhh, thank you iNetBet, I didn't know this/or missed it....the player was informed that the reason their withdrawal was denied was because of using these coupons wrong?

Pobeda...then why keep doing it? If they had informed you? Something doesn't make sense.


I was informed last week that to use coupon #4 (specifically for VIP players) deposit must not be larger the previous. I took it kind of well, even though it cost me a withdrawal. Once again, this week, I was gambling using 3 bonuses for all players. I was doing so for more then a year every Friday. I won on the 3rd one and initiated a withdrawal and then got that email saying it was denied.
To put this issue to rest, THIS IS my fault. For the year, I did not bother to double check if I am using the bonuses appropriately.
I just can't imagine same situation in any other casino (not RTG) to happen with VIP player. I guess you get VIP status in inetbet just to have more ways to make mistake. I don't see any other advantage of been VIP. To get terrible wagering requirements and in addition to follow additional rules, that's my VIP. And no one bother to say after a year about me doing something wrong until I actually win. I dont think it's right, but this is just my opinion.

Happy New Year all, sorry if I was confusing in this tread.
 

Users who are viewing this thread

Meister Ratings

Back
Top